AMD Display Driver

[Quirkie]

My Laptop is a Windows 8.1 ! What would make the AMD Display Driver stop working and then recover itself?

It keeps doing this and is annoying

 

Any help is appreciated

 

Thanks

Quirkie

[Plastic Nev]

Hi Quirkie,

Please let us know the full make and model name, it may just need the driver replacing so we need those details to find one for you.

 

Nev.

[Quirkie]

It's a HP Model 15 - G019WM

Processor: AMD E1-2100 APU with Radeon HD Graphics 1.00 GHZ

Installed memory RAM 4.00 GB(3.45 GB usable)

System type 64-bit Operating system x64based processor

Pen Touch: No pen or touch is available for this display

 

I hope this helps

 

Quirkie

[Plastic Nev]

Hi thanks for that.

The graphics driver is the one you want from this site, download it, then double click on the file and it should install the new driver.

You can also use the check for updates first if you wish, it may update the driver for you.

Make sure your operating system is the one shown in the drop down menu.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=6761878

 

Nev.

[Quirkie]

I download it but when it went to install it says this is already on my computer. Do I need to override it and let it install anyway?

 

Quirkie

[Plastic Nev]

Hi, I did find this from AMD which might help.

 

 

http://support.amd.com/en-us/kb-articles/Pages/catalyst-windows-install.aspx

 

Also this,

 

http://pcsupport.about.com/od/windows-8/a/update-drivers-windows-8.htm

 

scroll down to the AMD section.

 

http://pcsupport.about.com/od/windows-8/tp/windows-8-drivers.htm

 

Nev.

[Quirkie]

Where do you go to see if the driver needs to be updated?

 

Quirkie

[Plastic Nev]

If a driver has an update available, you do so in device manager. Not too sure how you find your way into device manager on Windows 8 or 8.1 as I don't have it.

 

However, I hope it is similar to earlier operating systems, by typing "Device Manager" into the search box, then click the "Device Manager" in the search result.

 

Whichever device you are interested in, as perhaps in your case graphics, click the small arrow next to "Display Adapters", then double click the next to open.

 

In that window click to select the drivers tab at the top, then click the "Update driver" If an update is available, Windows will search the internet to find it and install it.

 

However, if the driver is already up to date, nothing will happen other than it will tell you it is up to date, even if the driver itself is faulty.

 

For any other driver, I would then say, click the uninstall button then reboot the computer, you then either let Windows install a driver, or if you already have it downloaded double click the downloaded driver to install it.

 

I am reluctant to say to do that with graphics drivers though, as it may mean you might then have no display to see and work with.

Hence why new graphics drivers should install over the top of the existing driver.

 

KenB is hopefully back home tomorrow and he may be able to help further with this, as graphics is not one of my strong points. Sound and most other things perhaps, but can only generalise with graphics.

 

 

Nev.

[Quirkie]

Someone else told to try changing the TDR Value! I don't know what it is!

 

I tried looking under device manager but couldn't find where to go to check for updates. Guess it's different on windows 8.1

 

Quirkie

[Quirkie]

By the way this seems to happen the most when I first turn it on in the mornings, although it has done it during the day

 

Quirkie

[KenB]

Hi Quirkie

 

What would make the AMD Display Driver stop working and then recover itself?

Do you get an error message that gives you this information ?

 

Where do you go to see if the driver needs to be updated?

In Device Manager ....what is listed when you click the > next to "Display Adapters" then right click on The AMD device > Properties > Driver > Driver Version

[ Should be a series of numbers ]

 

Is there a yellow exclamation mark against the AMD Device ?

[Quirkie]

Hi Ken,

 

 

AMD Radeon HD 8210 is listed when I click Display adaptors

 

These are numbers listed

13.351.1105.1005

 

I do not see any yellow exclamation mark

 

Quirkie

[KenB]

Hi

 

What would make the AMD Display Driver stop working and then recover itself?

 

Do you get an error message that gives you this information ?

You didn't answer the above.

 

=============

I am having no joy on the HP site trying to locate the drivers for your Video from what you have posted previously.

I can find information on other sites but not HP !!

Can you let HP Auto find your pc - click here

 

You are looking for drivers - specifically the AMD one for 64 bit Windows 8

You need to let me know if the driver version is different from 13.351.1105.1005

 

I have found the driver version that you indicate here - click here

And the one you list is the most recent.

 

Let me know what you find.

[Quirkie]

I'm not having much joy either! I'm trying on the HP site but they aren't coming up with it!

 

 

Quirkie

[KenB]

What would make the AMD Display Driver stop working and then recover itself?

Do you get an error message that gives you this information ?

You didn't answer the above.

You still didn't answer the above.

 

If you are getting an error message I would like to know what this is.

If you are not getting an error message I would like to know how you were made aware that the AMD driver stopped working please.

[Quirkie]

Ken,

I'm sorry I didn't answer that question.

A little sign pops up in the bottom right corner after the screen goes blank for a few seconds. It says AMD Display Driver quit responding and has successfully recovered.

 

Quirkie

[KenB]

Thanks - that doesn't help much. :(

 

Take a look in Device Manager again .....click the > next to Display Adapters > Right click on the AMD Device > Properties > Driver

If "Roll Back Driver" is an option ....click on this.

This will revert to an earlier driver.

 

I am wondering if there is a corruption in the present driver software.

 

===========

Someone else told to try changing the TDR Value! I don't know what it is!

The TDR [ Timeout Detection and Recovery ] monitors the computers hardware and if it stops working for the default 2 seconds it restarts it. The default is normally 2 seconds but this can be changed. To do this you need to alter a Registry setting. This changes the time ( in seconds ) before the TDR kicks in.

 

We can change this time factor - it would stop the message popping up ( probably ) it wouldn't stop the device from shutting down.

[Quirkie]

Ok "Roll Back Driver" is an option but it's in the gray so cannot click on it

 

Quirkie

[KenB]

Ok "Roll Back Driver" is an option but it's in the gray so cannot click on it

Pity :(

 

Is the system running normally apart from the error message popping up ?

If so - we can try adding a Registry change to extend the TDR value.

[Quirkie]

Yes it is running normal:)

 

Quirkie

[KenB]

Are you confident enough to make the Registry change ?

More to the point - do you wish to give this a go ?

[Quirkie]

Depending on what all is involved in doing this. Is it complicated and if I do something wrong will it damage my computer?

 

If it's too complicated I could take it in to the computer repair shop.

 

Quirkie

[KenB]

Is it complicated

Not really - as long as you can follow instructions :)

 

Here is how it is done:

Hold down the Windows Key and press W

Check that "Everywhere" is the search option ......then type .....regedit ....and click on the Regedit Box that appears.

You will see the Registry sub headings ....each beginning with HKEY

 

Click the > next to each of the following:

 

HKEY_LOCAL_MACHINE > System > CurrentControlSet > Control > GraphicsDrivers

 

When you click on Graphics Drivers you will see another list below beginning with "Additional ModeLists" Configuration" etc

If you can see these you are in the right place.

 

Now click on "EDIT" from the toolbar at the top.

Then point to "New" and then over to QWord ( 64 Bit ) ....................You said earlier that your system is 64 bit

 

A box will open in the right pane.

Type in this ..... TdrDelay

Click out of the box

 

TdrDelay should remain.

 

Click on it again to highlight ............ then click on EDIT > Modify

In the Value Data box change the 0 for 5 .....then click OK

 

The TdrDelay value in the right pane should now show 5

This gives the hardware longer to process data before the TDR monitor kicks in and restarts it.

 

You can change the 5 to a bigger number if you wish.

The 5 = 5 seconds.

 

DO NOT make any other changes as the Registry controls the whole system.