Wired Internet Connection Issues

[iwearhatsindoors]

This is my first post here, so hello!

 

To start off, I have to say that I have a very awkward internet setup. To make sure we had WiFi throughout the house, we got a new router and attached the old router to it via a very long Ethernet cable.

 

 

What I usually do to connect to the internet is run another wire from this router to my computer and that allows me to have access.

 

 

This worked completely fine until I moved out to live at my uni, and when I came back and plugged my computer in the internet speed was very sluggish and dropped out a lot (Skype calls would not last a minute without it disconnecting).

 

 

I'm currently connected to it via a WiFi dongle which is okay for casual browsing but if I want to play games online then it can't keep up. When I go back to my accommodation I use a wired connection that works perfectly. I have tried using different wires on my router and it is still very bad, and I am currently connected wirelessly to the same router. My parents and brother have no internet issues and this is the only problem in the house with the internet.

 

 

We have a Sky Hub as our main router and then a cheap Netgear (I can get the exact model number if necessary) as the one I'm connecting to. Sky is our internet provider. I am on a Windows 7 computer. If you need any more info please let me know.

 

 

If there is any advice you can give it would be greatly appreciated since its so annoying getting disconnected so frequently and feeling like I can't do anything.

 

 

And thank you for reading.

[KenB]

Hi and welcome to ExTS

 

1. Do you have any connection troubles if you connect direct to the Sky hub using cable ?

 

2. Can your brother / parents connect to the Netgear router ( wired ) with no problems ?

 

3. How many devices are using the network ?

 

4. Use this link - click here - [ wait for the green "Start" button to appear ] and do a speed test ( wired ) from both the Netgear and Sky routers.

Post the results please. Have your brother do the same.

Also let me know what speed you should be getting.

 

5. The model number of the Netgear router may help.

[Ray1000]

You don't mention it but presumably the settings on the second router have been changed to suit it's roll as a slave to the primary one?

 

Ray

[iwearhatsindoors]

Hi and welcome to ExTS

 

1. Do you have any connection troubles if you connect direct to the Sky hub using cable ?

 

2. Can your brother / parents connect to the Netgear router ( wired ) with no problems ?

 

3. How many devices are using the network ?

 

4. Use this link - click here - [ wait for the green "Start" button to appear ] and do a speed test ( wired ) from both the Netgear and Sky routers.

Post the results please. Have your brother do the same.

Also let me know what speed you should be getting.

 

5. The model number of the Netgear router may help.

 

1) I can't really do that since there is no space where the router is at the moment since its the office, but probably in a couple of days after new years I'll be able to get in there and test it

 

2) My brother and parents only connect to the netgear wirelessly. And again I can easily try something out after the new years

 

3) 6

 

4) Can't do the wired speedtest on the sky hub just yet, however when connected wired to the netgear with my computer it cannot finish and crashes after the ping test

 

5) Pretty sure it is the DG834GT

 

Sorry I don't have all the answers just yet, its also pretty hard since no-one has laptops in my house so I'd have to set up towers in different parts of the house, but I can and will do that when I have time. My parents mainly use the internet for their kindles and my brother uses the wireless internet for his PS4 and his iPad.

[iwearhatsindoors]

You don't mention it but presumably the settings on the second router have been changed to suit it's roll as a slave to the primary one?

 

Ray

 

Sorry for the double post in advance

 

But no, all we did was connect the second router and you have to put in the old security code and it seems separate. It was really just something we tried at the time and it worked so we had no problems.

[KenB]

presumably the settings on the second router have been changed to suit it's roll as a slave to the primary one?

Ray may be on to something here.

 

If you are using a LAN to LAN network you will need to disable the DHCP

Also check the IP Address on the second router - this needs to be different from the Sky one.

example - Sky = 192.168.0.1

The Netgear should be 192.168.0.2 [ at least the last digit should be different from the Sky last digit ]

 

To check this: ( on a computer connected to the Sky hub )

Start > type in .....cmd .... [ do not hit ENTER ] you will see cmd.exe top left of screen

Right click on this > click on "Run as Administrator"

 

At the command prompt type ..... ipconfig /all .....ENTER ( there is a space before /all )

Look down the list for "Default Gateway"

Make a note of this.

 

On the Netgear Router

 

1. In the system tray, right-click on the network connection icon and select Open Network and Sharing Center.
   
2. If your computer is hardwired to the router, click Local Area Connection.
   
3. Click Details. Your router IP address will appear next to IPv4 Default Gateway.
   

Make a note of this

Let us know the two IP Addresses please.

 

You may find this useful - click here

[iwearhatsindoors]

Ray may be on to something here.

 

If you are using a LAN to LAN network you will need to disable the DHCP

Also check the IP Address on the second router - this needs to be different from the Sky one.

example - Sky = 192.168.0.1

The Netgear should be 192.168.0.2 [ at least the last digit should be different from the Sky last digit ]

 

To check this: ( on a computer connected to the Sky hub )

Start > type in .....cmd .... [ do not hit ENTER ] you will see cmd.exe top left of screen

Right click on this > click on "Run as Administrator"

 

At the command prompt type ..... ipconfig /all .....ENTER ( there is a space before /all )

Look down the list for "Default Gateway"

Make a note of this.

 

On the Netgear Router

 

1. In the system tray, right-click on the network connection icon and select Open Network and Sharing Center.
   
2. If your computer is hardwired to the router, click Local Area Connection.
   
3. Click Details. Your router IP address will appear next to IPv4 Default Gateway.
   

Make a note of this

Let us know the two IP Addresses please.

 

You may find this useful - click here

 

Okay, I'm back at home and I'm going to be trying to sort stuff out over the weekend.

 

I'll get back to this later and give you an update of how its going. However something strikes me as being odd since I tried plugging my computer direct to the router to see if that would work, What is happening however is I have the same sluggish easily dropped internet of before with my netgear router, and it is called NETGEAR instead of Sky.

 

Would it be good for me to completely wipe my netgear router then to start it from fresh? And how would I go about doing that?

[KenB]

Hi

 

I suggest that you try what has been suggested first.

[ don't make any changes to the first router in the network ]

 

If your machine is sluggish and dropping the connection - and no other machine does - it could well be the adapter in your machine.

Especially if wireless is OK and wired isn't.