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Help Vistawill not boot up

boney
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boney Newbie

boney

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My sons lap top has Vista home premium, all was ok untill this morning

 

when we try to start up we get a pop up saying SETUPAPi.dll was not found.

 

Vista came pre installed .

 

If you can help THANK YOU .

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Seth Newbie

Seth

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Hi boney.

 

I believe that file refers to some sort of infection.

 

Is the laptop usable?

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Seth Newbie

Seth

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As soon as you turn it on, start pressing the F8 key. A boot menu will appear. Use the arrow keys to go to Last Known Good Configuration then press enter. See if that helps.

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Seth Newbie

Seth

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A 12 gauge shotgun blast has dramatic results:)

 

Go back to the boot menu and choose Safe Mode With A Command Prompt. At the command prompt, type in rstrui.exe to allow you to access system restore. Restore back to a date just prior to the problem occurring.

 

If that doesn't work, you'll need a Vista DVD to repair it. Do you have one?

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boney Newbie

boney

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As i pressed enter the pop up flashed up . have you got a 12 gauge shot gun i could use *

 

& No I dont have a copy of Vista on DVD it came pre installed . Thanks for your time .

Seth Newbie

Seth

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No gun, so we'll keep the window option handy.

 

I don't understand what you mean. Were you able to access Safe Mode With A Command Prompt?

 

What is the make and model of the laptop?

 

...back in about 30 minutes.

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Seth Newbie

Seth

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So what happened after you pressed the dreaded enter? :)

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Seth Newbie

Seth

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I see.

 

There are no other repair options left unless you can beg, borrow, or steal a Vista DVD.

 

Once you've done one of the above, the following should get it up and running unless you decide on the window option:

 

http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx

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Seth Newbie

Seth

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Continued from above...

 

So the Acer didn't come with recovery cd's or dvd's? If not, were you ever prompted to make them?

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allheart55 Newbie

allheart55

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My sons lap top has Vista home premium, all was ok untill this morning

 

when we try to start up we get a pop up saying SETUPAP.dll was not found.

 

Vista came pre installed .

 

If you can help THANK YOU .

Hello boney, Are you sure it is SETUPAP.dll or is it possible you are seeing SETUPAPI.dll? If it's SETUPAPI.dll, this is part of Windows and is used for installation and set up programs. SETUPAPI.dll is required for Windows to function correctly.

boney Newbie

boney

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This is my 15 year old sons lap top He was certainly prompted to make a recovery dvd but he will do that tomorrow !! Thanks once again for your help ill try to get hold of a vista DVD .Ill let you know how i got on .
Seth Newbie

Seth

Posted
Posted

The lack of a Vista DVD or stock Recovery disks, are an attempt to reduce the cost of the computer.

 

Not providing a Vista DVD on a new Vista computer is inexusable in my opinion. But, that's the just of the whole computer industry. That is, "money talks", and that's why computers come pre-installed with crap such as Norton and Mcafee. Despite that, if no Vista DVD is provided (grrr), the manufacturers should never give an option to "Never show me this message again" when the reminder comes up to make the recovery disks.

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RandyL Newbie

RandyL

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Can you recover from the hidden partition?

http://www.acerpanam.com/synapse/forms/portal20.cfm?recordid=853&formid=3390&website=AcerPanAm.com&siteid=7117&words=all&keywords=&areaid=2

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Seth Newbie

Seth

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When researching that file, I noticed the possible error in spelling.

 

Doesn't matter though, as the repair to fix such remains the same.

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Seth Newbie

Seth

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Interesting Randy.

 

I didn't find that when researching that particular model.

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shrimply Newbie

shrimply

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Hi, i wouldn't be so sure that your son ever got prompted to make a recovery DVD. I have an advent 7203 with Vista Home premium and have definitely never been prompted to make one.

 

*Goes off to look into that*

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Seth Newbie

Seth

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Hi, i wouldn't be so sure that your son ever got prompted to make a recovery DVD. I have an advent 7203 with Vista Home premium and have definitely never been prompted to make one.

 

*Goes off to look into that*

Did you buy it new?

 

If Advent didn't provide a Vista DVD or the option to make Recovery disks, then the recovery is on a hidden partition of the hard drive.

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shrimply Newbie

shrimply

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Trying hard not to hijack thread but am really sorry that I am, yes I did buy it new.

 

So does that mean I don't have to worry about making a recovery CD/DVD

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