dalepicks Posted March 17, 2015 Posted March 17, 2015 Hi. I built my first gaming pc about 6 month ago. After about 4 month the pc freezes leaving me unable to do anything untill I do a hard reset. I'm new to pc gaming and not sure about diagnostics at all. My specs are. Corsair ax 860 psu Sapphire hd 7950 with boost Crosshair formula z motherboard G skill 32g ram 1tb hhsd The pc started to freeze playing arma 3 but the other day it was freezing whilst on my desktop. Any ideas would be much appreciated thanks Dale. Quote
dalepicks Posted March 17, 2015 Author Posted March 17, 2015 Forgot to mention I have the h100i water cooler for the cpu. Which is the amd 8350 8 core Quote
KenB Posted March 17, 2015 Posted March 17, 2015 Hi Dale and welcome to ExTS There was obviously nothing wrong with your original build as it ran for 4 months without a problem. We are not gamers here - but we will try to help :) Let's see what your temperatures etc are like. Download Speccy from here - click here You want the FREE version. Install and run it. Let us know what the devices and temperatures are please. [ it will be best if you could do this during a graphics intensive period ..... game play for instance ] Also click on Mini-Toolbox in my signature. This will download from BleepingComputer. After installing ...... Wait until the system crashes again then run MiniToolbox. Put a check next to "Last 10 Event Viewer Errors" It will open in Notepad. Copy this and paste it here please. [ This may or may not give us a clue as to what is going on ] I am away for a couple of weeks but somebody else will jump in and assist I am sure. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
dalepicks Posted March 17, 2015 Author Posted March 17, 2015 Thanks for getting in touch I will try it out tonight and post the results hopefully we can get to the bottom of it Quote
dalepicks Posted March 17, 2015 Author Posted March 17, 2015 Hi Dale and welcome to ExTS There was obviously nothing wrong with your original build as it ran for 4 months without a problem. We are not gamers here - but we will try to help :) Let's see what your temperatures etc are like. Download Speccy from here - click here You want the FREE version. Install and run it. Let us know what the devices and temperatures are please. [ it will be best if you could do this during a graphics intensive period ..... game play for instance ] Also click on Mini-Toolbox in my signature. This will download from BleepingComputer. After installing ...... Wait until the system crashes again then run MiniToolbox. Put a check next to "Last 10 Event Viewer Errors" It will open in Notepad. Copy this and paste it here please. [ This may or may not give us a clue as to what is going on ] I am away for a couple of weeks but somebody else will jump in and assist I am sure. hi I've got a list of the errors. seem to be rather alot. MiniToolBox by Farbar Version: 09-03-2015 Ran by Dalepicks (administrator) on 17-03-2015 at 18:45:51 Running from "C:\Users\Dalepicks\Downloads" Microsoft Windows 8.1 Pro (X64) Model: To be filled by O.E.M. Manufacturer: To be filled by O.E.M. Boot Mode: Normal *************************************************************************** ========================= Event log errors: =============================== Application errors: ================== Error: (03/15/2015 03:01:09 PM) (Source: RasClient) (User: ) Description: CoId={4F56B291-3256-4202-928B-57BD832E1E6C}: The user Dale\Dalepicks dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651. Error: (03/15/2015 02:56:20 PM) (Source: Application Error) (User: ) Description: Faulting application name: SystemSettings.exe, version: 6.3.9600.17324, time stamp: 0x53f834a5 Faulting module name: SystemSettings.dll, version: 6.3.9600.17238, time stamp: 0x53d0c205 Exception code: 0xc000041d Fault offset: 0x000000000027c745 Faulting process id: 0x1154 Faulting application start time: 0xSystemSettings.exe0 Faulting application path: SystemSettings.exe1 Faulting module path: SystemSettings.exe2 Report Id: SystemSettings.exe3 Faulting package full name: SystemSettings.exe4 Faulting package-relative application ID: SystemSettings.exe5 Error: (03/15/2015 02:56:19 PM) (Source: Application Error) (User: ) Description: Faulting application name: SystemSettings.exe, version: 6.3.9600.17324, time stamp: 0x53f834a5 Faulting module name: SystemSettings.dll, version: 6.3.9600.17238, time stamp: 0x53d0c205 Exception code: 0xc0000005 Fault offset: 0x000000000027c745 Faulting process id: 0x1154 Faulting application start time: 0xSystemSettings.exe0 Faulting application path: SystemSettings.exe1 Faulting module path: SystemSettings.exe2 Report Id: SystemSettings.exe3 Faulting package full name: SystemSettings.exe4 Faulting package-relative application ID: SystemSettings.exe5 Error: (03/15/2015 02:48:52 PM) (Source: RasClient) (User: ) Description: CoId={BE7B8920-20A8-4874-BA26-EA35980E68A4}: The user Dale\Dalepicks dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651. Error: (03/15/2015 02:36:42 PM) (Source: RasClient) (User: ) Description: CoId={C904BE78-3286-4CB4-9DEE-ED08BDEF4697}: The user Dale\Dalepicks dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651. Error: (03/15/2015 02:07:20 PM) (Source: Microsoft-Windows-RestartManager) (User: NT AUTHORITY) Description: Application or service 'AMD FUEL Service' could not be restarted. Error: (03/15/2015 02:06:25 PM) (Source: ATIeRecord) (User: ) Description: ATI EEU Client event error Error: (03/15/2015 00:25:19 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY) Description: Event provider ProtectionManagement attempted to register query "select * from MSFT_MpEvent" whose target class "MSFT_MpEvent" in //./root/microsoft/protectionManagement namespace does not exist. The query will be ignored. Error: (03/15/2015 00:25:19 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY) Description: Event provider attempted to register query "select * from MSFT_MpEvent" whose target class "MSFT_MpEvent" in //./root/microsoft/protectionManagement namespace does not exist. The query will be ignored. Error: (03/15/2015 11:02:43 AM) (Source: Application Error) (User: ) Description: Faulting application name: Core Temp.exe, version: 1.0.6.0, time stamp: 0x5253dd01 Faulting module name: Core Temp.exe, version: 1.0.6.0, time stamp: 0x5253dd01 Exception code: 0xc0000005 Fault offset: 0x000000000002801d Faulting process id: 0x10c0 Faulting application start time: 0xCore Temp.exe0 Faulting application path: Core Temp.exe1 Faulting module path: Core Temp.exe2 Report Id: Core Temp.exe3 Faulting package full name: Core Temp.exe4 Faulting package-relative application ID: Core Temp.exe5 System errors: ============= Error: (03/17/2015 06:34:37 PM) (Source: EventLog) (User: ) Description: The previous system shutdown at 5:53:31 PM on 3/17/2015 was unexpected. Error: (03/17/2015 05:52:14 PM) (Source: Service Control Manager) (User: ) Description: The AMD FUEL Service service terminated with the following error: %%21 Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDP Discovery service failed to start due to the following error: %%1069 Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDPSRV service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: %%50 To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDP Discovery service failed to start due to the following error: %%1069 Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDPSRV service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: %%50 To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDP Discovery service failed to start due to the following error: %%1069 Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDPSRV service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: %%50 To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDP Discovery service failed to start due to the following error: %%1069 Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDPSRV service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: %%50 To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). Microsoft Office Sessions: ========================= Error: (03/15/2015 03:01:09 PM) (Source: RasClient)(User: ) Description: {4F56B291-3256-4202-928B-57BD832E1E6C}Dale\DalepicksBroadband Connection651 Error: (03/15/2015 02:56:20 PM) (Source: Application Error)(User: ) Description: SystemSettings.exe6.3.9600.1732453f834a5SystemSettings.dll6.3.9600.1723853d0c205c000041d000000000027c745115401d05f2cf455d0b5C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exeC:\Windows\ImmersiveControlPanel\SystemSettings.dll70329063-cb23-11e4-82be-40167eb29de4windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel Error: (03/15/2015 02:56:19 PM) (Source: Application Error)(User: ) Description: SystemSettings.exe6.3.9600.1732453f834a5SystemSettings.dll6.3.9600.1723853d0c205c0000005000000000027c745115401d05f2cf455d0b5C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exeC:\Windows\ImmersiveControlPanel\SystemSettings.dll6f96c476-cb23-11e4-82be-40167eb29de4windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel Error: (03/15/2015 02:48:52 PM) (Source: RasClient)(User: ) Description: {BE7B8920-20A8-4874-BA26-EA35980E68A4}Dale\DalepicksBroadband Connection651 Error: (03/15/2015 02:36:42 PM) (Source: RasClient)(User: ) Description: {C904BE78-3286-4CB4-9DEE-ED08BDEF4697}Dale\DalepicksBroadband Connection651 Error: (03/15/2015 02:07:20 PM) (Source: Microsoft-Windows-RestartManager)(User: NT AUTHORITY) Description: 0C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exeAMD FUEL Service03026217813960 Error: (03/15/2015 02:06:25 PM) (Source: ATIeRecord)(User: ) Description: Error: (03/15/2015 00:25:19 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY) Description: ProtectionManagementselect * from MSFT_MpEventMSFT_MpEvent//./root/microsoft/protectionManagement Error: (03/15/2015 00:25:19 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY) Description: select * from MSFT_MpEventMSFT_MpEvent//./root/microsoft/protectionManagement Error: (03/15/2015 11:02:43 AM) (Source: Application Error)(User: ) Description: Core Temp.exe1.0.6.05253dd01Core Temp.exe1.0.6.05253dd01c0000005000000000002801d10c001d05f0f7a9afaadC:\Program Files\Core Temp\Core Temp.exeC:\Program Files\Core Temp\Core Temp.execd96d4c5-cb02-11e4-82b4-40167eb29de4 CodeIntegrity Errors: =================================== Date: 2015-03-15 18:18:59.834 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.785 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.736 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.686 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.635 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.586 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.536 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.488 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:56.047 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:55.999 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. **** End of log ****MiniToolBox by Farbar Version: 09-03-2015 Ran by Dalepicks (administrator) on 17-03-2015 at 18:45:51 Running from "C:\Users\Dalepicks\Downloads" Microsoft Windows 8.1 Pro (X64) Model: To be filled by O.E.M. Manufacturer: To be filled by O.E.M. Boot Mode: Normal *************************************************************************** ========================= Event log errors: =============================== Application errors: ================== Error: (03/15/2015 03:01:09 PM) (Source: RasClient) (User: ) Description: CoId={4F56B291-3256-4202-928B-57BD832E1E6C}: The user Dale\Dalepicks dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651. Error: (03/15/2015 02:56:20 PM) (Source: Application Error) (User: ) Description: Faulting application name: SystemSettings.exe, version: 6.3.9600.17324, time stamp: 0x53f834a5 Faulting module name: SystemSettings.dll, version: 6.3.9600.17238, time stamp: 0x53d0c205 Exception code: 0xc000041d Fault offset: 0x000000000027c745 Faulting process id: 0x1154 Faulting application start time: 0xSystemSettings.exe0 Faulting application path: SystemSettings.exe1 Faulting module path: SystemSettings.exe2 Report Id: SystemSettings.exe3 Faulting package full name: SystemSettings.exe4 Faulting package-relative application ID: SystemSettings.exe5 Error: (03/15/2015 02:56:19 PM) (Source: Application Error) (User: ) Description: Faulting application name: SystemSettings.exe, version: 6.3.9600.17324, time stamp: 0x53f834a5 Faulting module name: SystemSettings.dll, version: 6.3.9600.17238, time stamp: 0x53d0c205 Exception code: 0xc0000005 Fault offset: 0x000000000027c745 Faulting process id: 0x1154 Faulting application start time: 0xSystemSettings.exe0 Faulting application path: SystemSettings.exe1 Faulting module path: SystemSettings.exe2 Report Id: SystemSettings.exe3 Faulting package full name: SystemSettings.exe4 Faulting package-relative application ID: SystemSettings.exe5 Error: (03/15/2015 02:48:52 PM) (Source: RasClient) (User: ) Description: CoId={BE7B8920-20A8-4874-BA26-EA35980E68A4}: The user Dale\Dalepicks dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651. Error: (03/15/2015 02:36:42 PM) (Source: RasClient) (User: ) Description: CoId={C904BE78-3286-4CB4-9DEE-ED08BDEF4697}: The user Dale\Dalepicks dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651. Error: (03/15/2015 02:07:20 PM) (Source: Microsoft-Windows-RestartManager) (User: NT AUTHORITY) Description: Application or service 'AMD FUEL Service' could not be restarted. Error: (03/15/2015 02:06:25 PM) (Source: ATIeRecord) (User: ) Description: ATI EEU Client event error Error: (03/15/2015 00:25:19 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY) Description: Event provider ProtectionManagement attempted to register query "select * from MSFT_MpEvent" whose target class "MSFT_MpEvent" in //./root/microsoft/protectionManagement namespace does not exist. The query will be ignored. Error: (03/15/2015 00:25:19 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY) Description: Event provider attempted to register query "select * from MSFT_MpEvent" whose target class "MSFT_MpEvent" in //./root/microsoft/protectionManagement namespace does not exist. The query will be ignored. Error: (03/15/2015 11:02:43 AM) (Source: Application Error) (User: ) Description: Faulting application name: Core Temp.exe, version: 1.0.6.0, time stamp: 0x5253dd01 Faulting module name: Core Temp.exe, version: 1.0.6.0, time stamp: 0x5253dd01 Exception code: 0xc0000005 Fault offset: 0x000000000002801d Faulting process id: 0x10c0 Faulting application start time: 0xCore Temp.exe0 Faulting application path: Core Temp.exe1 Faulting module path: Core Temp.exe2 Report Id: Core Temp.exe3 Faulting package full name: Core Temp.exe4 Faulting package-relative application ID: Core Temp.exe5 System errors: ============= Error: (03/17/2015 06:34:37 PM) (Source: EventLog) (User: ) Description: The previous system shutdown at 5:53:31 PM on 3/17/2015 was unexpected. Error: (03/17/2015 05:52:14 PM) (Source: Service Control Manager) (User: ) Description: The AMD FUEL Service service terminated with the following error: %%21 Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDP Discovery service failed to start due to the following error: %%1069 Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDPSRV service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: %%50 To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDP Discovery service failed to start due to the following error: %%1069 Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDPSRV service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: %%50 To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDP Discovery service failed to start due to the following error: %%1069 Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDPSRV service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: %%50 To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDP Discovery service failed to start due to the following error: %%1069 Error: (03/17/2015 05:52:13 PM) (Source: Service Control Manager) (User: ) Description: The SSDPSRV service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: %%50 To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). Microsoft Office Sessions: ========================= Error: (03/15/2015 03:01:09 PM) (Source: RasClient)(User: ) Description: {4F56B291-3256-4202-928B-57BD832E1E6C}Dale\DalepicksBroadband Connection651 Error: (03/15/2015 02:56:20 PM) (Source: Application Error)(User: ) Description: SystemSettings.exe6.3.9600.1732453f834a5SystemSettings.dll6.3.9600.1723853d0c205c000041d000000000027c745115401d05f2cf455d0b5C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exeC:\Windows\ImmersiveControlPanel\SystemSettings.dll70329063-cb23-11e4-82be-40167eb29de4windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel Error: (03/15/2015 02:56:19 PM) (Source: Application Error)(User: ) Description: SystemSettings.exe6.3.9600.1732453f834a5SystemSettings.dll6.3.9600.1723853d0c205c0000005000000000027c745115401d05f2cf455d0b5C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exeC:\Windows\ImmersiveControlPanel\SystemSettings.dll6f96c476-cb23-11e4-82be-40167eb29de4windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel Error: (03/15/2015 02:48:52 PM) (Source: RasClient)(User: ) Description: {BE7B8920-20A8-4874-BA26-EA35980E68A4}Dale\DalepicksBroadband Connection651 Error: (03/15/2015 02:36:42 PM) (Source: RasClient)(User: ) Description: {C904BE78-3286-4CB4-9DEE-ED08BDEF4697}Dale\DalepicksBroadband Connection651 Error: (03/15/2015 02:07:20 PM) (Source: Microsoft-Windows-RestartManager)(User: NT AUTHORITY) Description: 0C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exeAMD FUEL Service03026217813960 Error: (03/15/2015 02:06:25 PM) (Source: ATIeRecord)(User: ) Description: Error: (03/15/2015 00:25:19 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY) Description: ProtectionManagementselect * from MSFT_MpEventMSFT_MpEvent//./root/microsoft/protectionManagement Error: (03/15/2015 00:25:19 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY) Description: select * from MSFT_MpEventMSFT_MpEvent//./root/microsoft/protectionManagement Error: (03/15/2015 11:02:43 AM) (Source: Application Error)(User: ) Description: Core Temp.exe1.0.6.05253dd01Core Temp.exe1.0.6.05253dd01c0000005000000000002801d10c001d05f0f7a9afaadC:\Program Files\Core Temp\Core Temp.exeC:\Program Files\Core Temp\Core Temp.execd96d4c5-cb02-11e4-82b4-40167eb29de4 CodeIntegrity Errors: =================================== Date: 2015-03-15 18:18:59.834 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.785 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.736 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.686 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.635 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.586 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.536 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:59.488 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:56.047 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2015-03-15 18:18:55.999 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\drivers\DrvAgent64.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. **** End of log **** Operating System Windows 8.1 Pro 64-bit CPU AMD FX-9590 11 °C Vishera 32nm Technology RAM 32.0GB Dual-Channel DDR3 @ 668MHz (11-11-11-28) Motherboard ASUSTeK COMPUTER INC. CROSSHAIR V FORMULA-Z (Socket 942) 25 °C Graphics 2270W (1920x1080@60Hz) 3072MB ATI AMD Radeon HD 7900 Series (Sapphire/PCPartner) 29 °C Storage 931GB Seagate ST1000DX001-1CM162 (SATA) 27 °C Optical Drives HTC Android Phone USB Device Audio AMD High Definition Audio Device none of my temps got above 50 degrees C Quote
Plastic Nev Posted March 17, 2015 Posted March 17, 2015 Hi, indeed there are a lot of errors. They may be due to corruption of Windows itself, do you still have the Windows disk? Can you let us know which security software you have installed, antivirus, antimalware, and firewall please. Considering that Ken is now away for some time, and I am not too familiar with the Mini Toolbox logs, I have asked one of my colleagues to have a look who may be more familiar with it, and also may be able to spot if there could be some malware responsible. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. --------------------------------------------------------------------I have installed Windows, now how do I install the curtains? :Dhttp://i7.photobucket.com/albums/y282/plasticpig/Nev2.gif
dalepicks Posted March 17, 2015 Author Posted March 17, 2015 Hi, thanks for your reply really appreciate it. I've just purchased the Mcafee total care would that be sufficient or would you recommend anything else. I'm a bit of a newbie to pc's. Hi, indeed there are a lot of errors. They may be due to corruption of Windows itself, do you still have the Windows disk? Can you let us know which security software you have installed, antivirus, antimalware, and firewall please. Considering that Ken is now away for some time, and I am not too familiar with the Mini Toolbox logs, I have asked one of my colleagues to have a look who may be more familiar with it, and also may be able to spot if there could be some malware responsible. Nev. Quote
Plastic Nev Posted March 18, 2015 Posted March 18, 2015 Hi, Firstly, the McAfee is OK, just about, though a shame you didn't ask here first as there are a few good free antivirus and firewall software available that are just as good as that one and it certainly isn't regarded as one of the best for paid for antivirus. However now you have it, let it run the length of its subscription, which I assume is for a year, then you can look for something else. I will recommend that you also install the free version of Malwarebytes, that is a stand alone general antimalware software that will catch and stop the stuff McAfee or even other antivirus won't. It is only active when you open it and run a scan of your computer, so therefore does not conflict with other antivirus softwares. You can download and install it from here :- http://www.malwarebytes.org/ Click on the orange Free version download button. Once installed, update it to be sure it has the latest definitions, then run a full scan, that will take some time but will make sure there is no problems that the McAfee might have missed. After that, the usual advice is to run a quick scan once a week, and every so often run a full scan. You didn't say or answer my question about having the Windows disks as we might need that later, however I received word from my colleague who like me doesn't think there is a malware problem and in fact it looks like your problem is a corrupt Windows file, so we need to see if that can be fixed with a system file check. I see you are running Windows 8.1, so you should have the start button on the bottom left, Please right click on it, a menu should open, select and click on Command Prompt (Admin) A window with a black background and white text should open, either copy and paste, or type in this line. sfc /scannow If typing it in, please note to put a space between sfc and the /scannow, then press the enter key on your keyboard. it will then start to scan your system for any faults and attempt to repair them. If it says that some could not be repaired, run it at least three more times as quite often it will repair them the second or third attempt. whichever result it gives, please let us know and if it has cured your problem. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. --------------------------------------------------------------------I have installed Windows, now how do I install the curtains? :Dhttp://i7.photobucket.com/albums/y282/plasticpig/Nev2.gif
dalepicks Posted March 18, 2015 Author Posted March 18, 2015 I'm going to go and purchase a Windows disk. I had some technician come and install it when I built it as I wasn't too sure what I was doing, therefore I only purchased a Windows key. In my pc case I don't have anywhere to put a CD drive but if I also purchase a external one could I boot it that way if needed?. I'll do all the above when I get back from work and let you know my results. Thanks again. Dale Quote
Plastic Nev Posted March 18, 2015 Posted March 18, 2015 Providing the Windows key that you bought is a genuine key, you do not need to go buy a disk Dale. If we need it, which will be a last resort any way, I will explain how to be able to then use they key to obtain the legal download, and burn it to a disk or a USB thumb drive of your own. OK till you get home from work Dale, no rush here. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. --------------------------------------------------------------------I have installed Windows, now how do I install the curtains? :Dhttp://i7.photobucket.com/albums/y282/plasticpig/Nev2.gif
dalepicks Posted March 18, 2015 Author Posted March 18, 2015 hi, Ive downloaded the malware and it didn't find anything. I've also ran the sfc scan 4 times each time it says they are corrupt files which it couldn't fix. Thanks Dale. Providing the Windows key that you bought is a genuine key, you do not need to go buy a disk Dale. If we need it, which will be a last resort any way, I will explain how to be able to then use they key to obtain the legal download, and burn it to a disk or a USB thumb drive of your own. OK till you get home from work Dale, no rush here. Nev. Quote
Plastic Nev Posted March 18, 2015 Posted March 18, 2015 OK Dale, thanks for the report and it is as suspected some corruption of Windows. Unless someone else can jump in, I am not available till possibly some time tomorrow afternoon, (I have a hospital appointment in the morning) However I hope to be able to give you instructions for downloading a full version of Windows 8.1, how to then copy it to a USB pen drive as a boot drive, as you said you don't have a disk drive. Because this system is a build, it is unlikely that there will be a recovery or rescue partition, though that can be found out if the guy who installed Windows for you included one. Then lead you through a repair install of the Windows operating system. In the time betwen now and then, make sure you have everything backed up to some other media, an external hard drive, a large USB drive, or similar, as a just in case the repair goes wrong and everything has to go back to factory original settings. Because of the delay, if anyone else can jump in here and help, please do so. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. --------------------------------------------------------------------I have installed Windows, now how do I install the curtains? :Dhttp://i7.photobucket.com/albums/y282/plasticpig/Nev2.gif
Armageddon Posted March 18, 2015 Posted March 18, 2015 Hi Dale and Nev , Hope you don't mind me butting in , but am wondering if the following would work I have used it myself to repair SFC errors on a Win 8 system. 1) Open up an elevated command prompt (cmd with admin rights) 2) Type in "sfc /scannow" without quotes, and hit enter. Windows will check for and attempt to repair any corrupt files. If SFC /scannow is unable to fix some of the corrupted files 1) Open up an elevated command prompt (cmd with admin rights) 2) Type in "dism /online /cleanup-image /restorehealth" without quotes, and hit enter. Windows will now download and replace any corrupt files. If you re-run SFC /scannow after you perform these steps, you will notice that it won't find any integrity violations, which means that all corrupt Windows files are fixed. Hope this helps Dave Quote Google is your friend We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
Plastic Nev Posted March 18, 2015 Posted March 18, 2015 Thanks Dave, that is one I didn't know about, I was first going to try a refresh if a recovery partition is there, however that method as you gave may do the job. For Dale, please follow Daves idea first, please also note again the spaces before the forward / slash if typing that into the CMD with admin window. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. --------------------------------------------------------------------I have installed Windows, now how do I install the curtains? :Dhttp://i7.photobucket.com/albums/y282/plasticpig/Nev2.gif
dalepicks Posted March 18, 2015 Author Posted March 18, 2015 thank you both for your help. i've ran the command you gave me it says its at 20.0 % if that makes any sense to you. thanks Dale Thanks Dave, that is one I didn't know about, I was first going to try a refresh if a recovery partition is there, however that method as you gave may do the job. For Dale, please follow Daves idea first, please also note again the spaces before the forward / slash if typing that into the CMD with admin window. Nev. Quote
dalepicks Posted March 18, 2015 Author Posted March 18, 2015 ive been and got another windows key and realised i have windows 8.1 pro installed and the new key is for windows 8.1 is there anyway i can switch to windows 8.1? or would the retailer refund me? woops Quote
dalepicks Posted March 18, 2015 Author Posted March 18, 2015 This was my result not sure whats wrong with it. Thank you for your support its much appreciated. . Microsoft Windows [Version 6.3.9600] © 2013 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth Deployment Image Servicing and Management tool Version: 6.3.9600.17031 Image Version: 6.3.9600.17031 [==========================100.0%==========================] Error: 0x800f0906 The source files could not be downloaded. Use the "source" option to specify the location of the files that are required t o restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log C:\WINDOWS\system32>sssss 'sssss' is not recognized as an internal or external command, operable program or batch file. C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32>-- '--' is not recognized as an internal or external command, operable program or batch file. C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32>+ '+' is not recognized as an internal or external command, operable program or batch file. C:\WINDOWS\system32>--- '---' is not recognized as an internal or external command, operable program or batch file. C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32>. '.' is not recognized as an internal or external command, operable program or batch file. C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32>. '.' is not recognized as an internal or external command, operable program or batch file. C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32>/*- '/*-' is not recognized as an internal or external command, operable program or batch file. C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> cvv 'cvv' is not recognized as an internal or external command, operable program or batch file. C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32>1000xx '1000xx' is not recognized as an internal or external command, operable program or batch file. C:\WINDOWS\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios. C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> C:\WINDOWS\system32> Quote
dalepicks Posted March 20, 2015 Author Posted March 20, 2015 Hi, just a quick update. I've ran memtest86 to try and check my memory and my pc completely shut down! Could this mean it is possibly a hardware issue? Checked all my temperatures and they all seem fine the highest temp the cpu got to was 50 degrees and all the others were either in the 20 degree Mark or 30 degree mark. Thanks Dale. Quote
Plastic Nev Posted March 20, 2015 Posted March 20, 2015 Hi Dale, I have asked Armageddon (Dave) to step in as he knows Windows 8 and 8.1 better than I do. The second product key I am not sure if it is actually needed as the key you first bought should cover the system as it is. However Dave should be able to let you know. The main problem at the moment is system files missing, so they may be the reason for the memory test failure anyway, I doubt there is any hardware problems. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. --------------------------------------------------------------------I have installed Windows, now how do I install the curtains? :Dhttp://i7.photobucket.com/albums/y282/plasticpig/Nev2.gif
dalepicks Posted March 20, 2015 Author Posted March 20, 2015 Ok thanks for your help. I don't have anything on the pc that I would need to save so I could wipe it clean and reinstall Windows without any worrys about losing anything. Dale Quote
Armageddon Posted March 20, 2015 Posted March 20, 2015 Hi Dale am sorry that didn't work I have a busy afternoon but will come back to you later in the meantime can you look at the following link it explains how to download and create a windows 8 or 8.1 USB http://www.howtogeek.com/186775/how-to-download-windows-7-8-and-8.1-installation-media-legally/ about a third way down is the info needed Regards Dave Quote Google is your friend We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
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