PEV Posted May 18, 2015 Posted May 18, 2015 I run Windows 8.1 with my desktop PC. Of late just the odd time I'm getting a white screen when I try to go to go to a website via one of my desktop icons ( this is not always happening with the same icon/site) I can easily get out of it by on my keyboard pressing windows key plus letter X which takes me to 'start menu where I click on Desktop which removes white screen and desktop is back. I am worried that the situation could worsen having read that 'White Screen' is also signature of a virus which is associated with a Ransome ware malware/virusus. Can anyone advise please? Thanks Ray Quote
KenB Posted May 18, 2015 Posted May 18, 2015 Hi Ray This could be a corrupt cookie. Try the following: Windows Key + S ...........type in ...... internet options .............hit Enter Click Internet Options again if you get further options. On the screen that shows after this make sure the "General" tab is selected. Then click "Delete" The default should be the top three boxes selected. [ one of which is "Cookies" ] Delete these 3. You will find that if you use auto-login on sites like this one for instance, you will need to sign in again with your username and password. Cookies are small scripts that websites use to speed things up for you when you are accessing the site. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
PEV Posted May 18, 2015 Author Posted May 18, 2015 Hi Ken I have followed your instructions and now time will tell if it was a corrupt cookie. Thanks Ray Quote
KenB Posted May 19, 2015 Posted May 19, 2015 Hi Ray Give it a go and keep us informed :) Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
blkbrd37 Posted May 19, 2015 Posted May 19, 2015 Hi Ken B. Just read your reply to PEV. I have a problem with a pop-up but don't know how to start a new thread. I am blkbrd37. Can you advise please? Thank you. MH Quote
KenB Posted May 19, 2015 Posted May 19, 2015 I have a problem with a pop-up but don't know how to start a new thread. Hi blkbrd37 - you started a thread here; http://extremetechsupport.com/threads/16824-Solved-Screen-Background?p=111604#post111604 It's exactly the same. :) Post in Windows 8 - we can always move it if necessary. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
PEV Posted May 19, 2015 Author Posted May 19, 2015 Ahh! It has been better Ken but having thought problem solved it happened again although just the once (so far) Ray Quote
KenB Posted May 19, 2015 Posted May 19, 2015 Hi Ray Have you run Malwarebytes ......just to check? Don't forget to update it before you run the scan. erratic problems are always the most difficult to pinpoint. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
PEV Posted May 20, 2015 Author Posted May 20, 2015 Yes have done Ken plus av scan Just the usual pup files (deleted) Ray Quote
KenB Posted May 20, 2015 Posted May 20, 2015 Has it happened since Ray ? Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
PEV Posted May 20, 2015 Author Posted May 20, 2015 I did both Malware Bytes and AV scan yesterday so yes it has happened since but only once which is a good improvement. Ray Quote
KenB Posted May 21, 2015 Posted May 21, 2015 Let us know if it happens again. As I said - if it is an irregular occurrence it will be difficult to track down. :( Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
KenB Posted June 6, 2015 Posted June 6, 2015 Hi Ray Your PM said that you had posted again - all I see is your post of 21st May above. Can you re-post and bring me up to date please ? Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
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