Dreaded White Screen!!

[PEV]

I run Windows 8.1 with my desktop PC.

Of late just the odd time I'm getting a white screen when I try to go to go to a website via one of my desktop icons ( this is not always happening with the same icon/site) I can easily get out of it by on my keyboard pressing windows key plus letter X which takes me to 'start menu where I click on Desktop which removes white screen and desktop is back.

 

I am worried that the situation could worsen having read that 'White Screen' is also signature of a virus which is associated with a Ransome ware malware/virusus.

Can anyone advise please?

Thanks

Ray

[KenB]

Hi Ray

 

This could be a corrupt cookie.

Try the following:

 

Windows Key + S ...........type in ...... internet options .............hit Enter

 

Click Internet Options again if you get further options.

 

On the screen that shows after this make sure the "General" tab is selected.

Then click "Delete"

The default should be the top three boxes selected. [ one of which is "Cookies" ]

 

Delete these 3.

 

You will find that if you use auto-login on sites like this one for instance, you will need to sign in again with your username and password.

 

Cookies are small scripts that websites use to speed things up for you when you are accessing the site.

[PEV]

Hi Ken I have followed your instructions and now time will tell if it was a corrupt cookie.

Thanks

Ray

[KenB]

Hi Ray

 

Give it a go and keep us informed :)

[blkbrd37]

Hi Ken B. Just read your reply to PEV. I have a problem with a pop-up but don't know how to start a new thread. I am blkbrd37. Can you advise please?

Thank you.

MH

[KenB]

I have a problem with a pop-up but don't know how to start a new thread.

 

Hi blkbrd37 - you started a thread here;

http://extremetechsupport.com/threads/16824-Solved-Screen-Background?p=111604#post111604

 

It's exactly the same. :)

Post in Windows 8 - we can always move it if necessary.

[blkbrd37]

Thank you, Ken.

[PEV]

Ahh! It has been better Ken but having thought problem solved it happened again although just the once (so far)

Ray

[KenB]

Hi Ray

 

Have you run Malwarebytes ......just to check?

Don't forget to update it before you run the scan.

 

erratic problems are always the most difficult to pinpoint.

[PEV]

Yes have done Ken plus av scan Just the usual pup files (deleted)

Ray

[KenB]

Has it happened since Ray ?

[PEV]

I did both Malware Bytes and AV scan yesterday so yes it has happened since but only once which is a good improvement.

Ray

[KenB]

Let us know if it happens again.

 

As I said - if it is an irregular occurrence it will be difficult to track down. :(

[PEV]

Will do Ken fingers crossed!

Ray

[KenB]

Hi Ray

Your PM said that you had posted again - all I see is your post of 21st May above.

Can you re-post and bring me up to date please ?