[Clean] Asus X5DC laptop running very slow.

[seedy21]

Hi jontye,

 

Step 1

 

Please try running IE without addon's.

 

In Windows 7, to run your Internet Explorer in the no add-ons mode, Open Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons).

 

Step 2

 

Please download MiniToolBox, save it to your desktop and run it.

 

Checkmark the following checkboxes:

 

• Flush DNS
  
• List content of Hosts
  
• List IP configuration
  
• List Winsock Entries
  
• List last 10 Event Viewer log
  

 

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

Step 3

 

 

• Click Start > All Programs > Accessories > System Tools > Disk Defragmenter
  
• Click Continue
  
• A window will open
  
• To set up a regular schedule to defragment your hard drive
  
  • Check Run on a schedule (recommended)
    
  • Select the time of day and day of the week that works best for you
    
  • Select the volume (drive) to be defragmented
    

   

  [*]To defragment right now:

  • Click on the Defragment Now button
    
  • Select drives C and D to defragment
    
  • Click OK to begin the defragmentation process
    

   

[jontye]

Hi Seedy21, I'm contacting using my laptop this time, because when I tried following your instructions my wife's machine a threw wobbly, losing the wi-fi facility and I'm having a problem getting it switched back on, tried the F4 + F2 keys numerous times without success.

The laptop doesn't have a wired connection other than an ethernet cable, which, at the momemt, I don't know how to connect.

I will get back to you as soon as I get the wi-fi connection up and running. Jontye.

[jontye]

Hi, I've connected to IE with ethernet cable, MINITOOLBOX results attached. Jontye

MiniToolBox by Farbar Version: 11-05-2015 01

Ran by USER (administrator) on 03-06-2015 at 23:03:52

Running from "C:\Users\USER\Desktop"

Microsoft Windows 7 Home Premium Service Pack 1 (X64)

Model: K50C Manufacturer: ASUSTeK Computer Inc.

Boot Mode: Normal

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)

Atheros AR9285 Wireless Network Adapter = Wireless Network Connection (Media disconnected)

Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

reset

set global icmpredirects=enabled

 

popd

# End of IPv4 configuration

 

Windows IP Configuration

Host Name . . . . . . . . . . . . : USER-PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

Physical Address. . . . . . . . . : 4E-5D-60-50-97-14

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 20-CF-30-66-A4-50

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::ac7e:b58b:f2bb:7cbe%11(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.1.73(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : 03 June 2015 22:31:17

Lease Expires . . . . . . . . . . : 04 June 2015 22:57:23

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DHCPv6 IAID . . . . . . . . . . . : 304140080

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-2B-00-36-48-5D-60-50-97-14

DNS Servers . . . . . . . . . . . : 192.168.1.254

NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter

Physical Address. . . . . . . . . : 48-5D-60-50-97-14

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2001:0:5cf2:840f:1c65:385e:3f57:feb6(Preferred)

Link-local IPv6 Address . . . . . : fe80::1c65:385e:3f57:feb6%16(Preferred)

Default Gateway . . . . . . . . . : ::

NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Server: BThomehub.home

Address: 192.168.1.254

Name: google.com

Addresses: 2a00:1450:4009:80d::200e

216.58.208.46

 

Pinging google.com [216.58.208.46] with 32 bytes of data:

Reply from 216.58.208.46: bytes=32 time=31ms TTL=52

Reply from 216.58.208.46: bytes=32 time=31ms TTL=52

Ping statistics for 216.58.208.46:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 31ms, Maximum = 31ms, Average = 31ms

Server: BThomehub.home

Address: 192.168.1.254

Name: yahoo.com

Addresses: 98.138.253.109

98.139.183.24

206.190.36.45

 

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=192ms TTL=44

Reply from 206.190.36.45: bytes=32 time=192ms TTL=44

Ping statistics for 206.190.36.45:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 192ms, Maximum = 192ms, Average = 192ms

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

13...4e 5d 60 50 97 14 ......Microsoft Virtual WiFi Miniport Adapter

11...20 cf 30 66 a4 50 ......Realtek PCIe GBE Family Controller

10...48 5d 60 50 97 14 ......Atheros AR9285 Wireless Network Adapter

1...........................Software Loopback Interface 1

16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3

===========================================================================

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.73 20

127.0.0.0 255.0.0.0 On-link 127.0.0.1 306

127.0.0.1 255.255.255.255 On-link 127.0.0.1 306

127.255.255.255 255.255.255.255 On-link 127.0.0.1 306

192.168.1.0 255.255.255.0 On-link 192.168.1.73 276

192.168.1.73 255.255.255.255 On-link 192.168.1.73 276

192.168.1.255 255.255.255.255 On-link 192.168.1.73 276

224.0.0.0 240.0.0.0 On-link 127.0.0.1 306

224.0.0.0 240.0.0.0 On-link 192.168.1.73 276

255.255.255.255 255.255.255.255 On-link 127.0.0.1 306

255.255.255.255 255.255.255.255 On-link 192.168.1.73 276

===========================================================================

Persistent Routes:

None

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination Gateway

16 58 ::/0 On-link

1 306 ::1/128 On-link

16 58 2001::/32 On-link

16 306 2001:0:5cf2:840f:1c65:385e:3f57:feb6/128

On-link

11 276 fe80::/64 On-link

16 306 fe80::/64 On-link

16 306 fe80::1c65:385e:3f57:feb6/128

On-link

11 276 fe80::ac7e:b58b:f2bb:7cbe/128

On-link

1 306 ff00::/8 On-link

16 306 ff00::/8 On-link

11 276 ff00::/8 On-link

===========================================================================

Persistent Routes:

None

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)

Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)

Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)

Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:

==================

Error: (06/03/2015 10:37:58 PM) (Source: RasClient) (User: )

Description: CoId={65255DE4-948B-46EF-A4CA-577ED01FFEE8}: The user USER-PC\USER dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.

Error: (06/03/2015 10:36:34 PM) (Source: Application Hang) (User: )

Description: The program IEXPLORE.EXE version 11.0.9600.17728 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: dbc

Start Time: 01d09e44d77af33b

Termination Time: 234

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (06/03/2015 10:29:06 PM) (Source: RasClient) (User: )

Description: CoId={2DFA7568-CB9A-476D-B8E2-BF5C9DD82E20}: The user USER-PC\USER dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.

Error: (06/03/2015 10:26:55 PM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"1".

Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found.

Please use sxstrace.exe for detailed diagnosis.

Error: (06/03/2015 10:22:57 PM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"1".

Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found.

Please use sxstrace.exe for detailed diagnosis.

Error: (06/02/2015 08:44:21 PM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"1".

Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found.

Please use sxstrace.exe for detailed diagnosis.

Error: (06/02/2015 05:51:48 PM) (Source: Application Hang) (User: )

Description: The program IEXPLORE.EXE version 11.0.9600.17728 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 624

Start Time: 01d09d542b569645

Termination Time: 73

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (06/01/2015 09:47:49 AM) (Source: Application Hang) (User: )

Description: The program IEXPLORE.EXE version 11.0.9600.17728 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: b6c

Start Time: 01d09b8d75ae77af

Termination Time: 0

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (06/01/2015 09:47:16 AM) (Source: CVHSVC) (User: )

Description: Information only.

(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (05/31/2015 11:30:33 AM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"1".

Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found.

Please use sxstrace.exe for detailed diagnosis.

 

System errors:

=============

Error: (06/03/2015 10:59:42 PM) (Source: DCOM) (User: USER-PC)

Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}USER-PCUSERS-1-5-21-3541754850-2695821152-2261588209-1000LocalHost (Using LRPC)

Error: (06/03/2015 10:59:36 PM) (Source: DCOM) (User: USER-PC)

Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}USER-PCUSERS-1-5-21-3541754850-2695821152-2261588209-1000LocalHost (Using LRPC)

Error: (06/03/2015 10:27:08 PM) (Source: Service Control Manager) (User: )

Description: The following boot-start or system-start driver(s) failed to load:

RapportKE64

Error: (06/03/2015 10:26:55 PM) (Source: Service Control Manager) (User: )

Description: The Apple Mobile Device service failed to start due to the following error:

%%14001

Error: (06/03/2015 10:26:40 PM) (Source: Service Control Manager) (User: )

Description: The Rapport Management Service service failed to start due to the following error:

%%2

Error: (06/03/2015 10:25:48 PM) (Source: Service Control Manager) (User: )

Description: The Windows Update service terminated with the following error:

%%-2147467243

Error: (06/03/2015 10:23:25 PM) (Source: Service Control Manager) (User: )

Description: The following boot-start or system-start driver(s) failed to load:

RapportKE64

Error: (06/03/2015 10:22:57 PM) (Source: Service Control Manager) (User: )

Description: The Apple Mobile Device service failed to start due to the following error:

%%14001

Error: (06/03/2015 10:22:48 PM) (Source: Service Control Manager) (User: )

Description: The Rapport Management Service service failed to start due to the following error:

%%2

Error: (06/03/2015 10:21:20 PM) (Source: Service Control Manager) (User: )

Description: The Windows Update service did not shut down properly after receiving a preshutdown control.

 

Microsoft Office Sessions:

=========================

Error: (06/03/2015 10:37:58 PM) (Source: RasClient)(User: )

Description: {65255DE4-948B-46EF-A4CA-577ED01FFEE8}USER-PC\USERBroadband Connection651

Error: (06/03/2015 10:36:34 PM) (Source: Application Hang)(User: )

Description: IEXPLORE.EXE11.0.9600.17728dbc01d09e44d77af33b234C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (06/03/2015 10:29:06 PM) (Source: RasClient)(User: )

Description: {2DFA7568-CB9A-476D-B8E2-BF5C9DD82E20}USER-PC\USERBroadband Connection651

Error: (06/03/2015 10:26:55 PM) (Source: SideBySide)(User: )

Description: Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

Error: (06/03/2015 10:22:57 PM) (Source: SideBySide)(User: )

Description: Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

Error: (06/02/2015 08:44:21 PM) (Source: SideBySide)(User: )

Description: Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

Error: (06/02/2015 05:51:48 PM) (Source: Application Hang)(User: )

Description: IEXPLORE.EXE11.0.9600.1772862401d09d542b56964573C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (06/01/2015 09:47:49 AM) (Source: Application Hang)(User: )

Description: IEXPLORE.EXE11.0.9600.17728b6c01d09b8d75ae77af0C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (06/01/2015 09:47:16 AM) (Source: CVHSVC)(User: )

Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (05/31/2015 11:30:33 AM) (Source: SideBySide)(User: )

Description: Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

 

CodeIntegrity Errors:

===================================

Date: 2013-03-14 13:28:47.821

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-03-14 12:10:44.820

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-03-14 11:46:11.610

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-03-14 00:04:50.307

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-03-13 23:55:12.275

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-03-13 23:26:19.764

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-03-13 23:20:20.511

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-03-13 23:13:05.098

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-03-13 22:47:58.082

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-03-13 20:03:41.734

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00182_049\avcuf64.dll because the set of per-page image hashes could not be found on the system.

 

**** End of log ****

[jontye]

Hi Seedy21, I've defraged both C & D drives, no improvement at all.

 

Jontye

[seedy21]

Hi Jontye,

 

Sorry for the delay it has been a mad house over here !

Step 1

 

Download ESET Services repair tool (ServicesRepair.exe) to your Desktop:

http://kb.eset.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe

 

• Double-click the services repair tool (ServicesRepair.exe) that you downloaded in the previous step.
  
• If security notifications appear, click Continue or Run and then click Yes when asked if you want to proceed.
  
• Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
  

 

 

If you are still having the issue after running ServicesRepair please try the following from the Microsoft website. Please test after completing every step to see if the issue is resolved.

 

 

Step 3: Run the FixIT to make Internet Explorer fast, stable and safe.

http://support.microsoft.com/mats/ie_performance_and_safety?wa=wsignin1.0

 

 

 

Step 4: Reset Internet Explorer back to it's default settings to fix most problems.

http://support.microsoft.com/kb/923737

 

Step 5: Open Internet Explorer in safe mode and see if its still occurring.

http://www.thewindowsclub.com/run-internet-explorer-8-in-no-add-ons-mode

 

If the above steps don't work, you can try the following:

 

Uninstall Then Re-install Internet Explorer

 

1. Close all programs.
   
2. Click Start, and then click Control Panel.
   
3. Click Programs, and then click Turn Windows features on or off.
   
4. In the list of Windows features, click to clear the Internet Explorer 11 box.
   
5. Click Yes when you are prompted.
   
6. Click OK. Internet Explorer 11 will now be uninstalled. The system will restart after the installation.
   

Re-install Internet Explorer After Uninstall

 

1. Close all programs.
   
2. Click Start, and then click Control Panel.
   
3. Click Programs, and then click Turn Windows features on or off.
   
4. In the list of Windows features, check the Internet Explorer 11 box.
   
5. Click OK, and then wait for system to restart.
   

Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer.

 

Thank you.

[jontye]

Hi Seedy21, I've carried out steps 1 to 4 and the laptop seems to be responding much better, My wife is going to use it for the next few days and see how it goes. I will post the outcome.

 

When I ran the MS FIXIT it found that the 'Data Execution Prevention' was disabled and actioned a fix, so that may have been the problem.

 

As I posted a few days ago we are unable to switch on the wi-fi connection and are having to use the ethernet cable, do I need to start a new thread for this ?

 

Regards Jontye.

[seedy21]

Hi Seedy21, I've carried out steps 1 to 4 and the laptop seems to be responding much better, My wife is going to use it for the next few days and see how it goes. I will post the outcome.

 

When I ran the MS FIXIT it found that the 'Data Execution Prevention' was disabled and actioned a fix, so that may have been the problem.

 

As I posted a few days ago we are unable to switch on the wi-fi connection and are having to use the ethernet cable, do I need to start a new thread for this ?

 

Regards Jontye.

 

Sorry Jontye I thought you resolved your issue with the wi-fi. Let me know how the machine is going first then I can move the topic out of Malware Removal and focus on the Wi-fi issue.

[jontye]

Hi Seedy21, Firstly, I've now sorted the wi-fi problem, reset it using the Microsoft fixit facility.

The laptop has been running much better but still had a couple of problems with ' Page not Responding' so I've uninstalled IE 11 and reinstalled it using your instructions, we will use it for the next couple of days and let you know the outcome.

Regards Jontye.

[jontye]

Hi Seedy21, We've run the laptop for a couple of days and it is much the same, not quite as bad as it has been but we still have problems such as,

 

Taking well over a minute to open a site page,

 

Not responding on a number of times, inparticular on Paypal, sometimes eventually responding other times having to use the recover page option,

 

Once when using GMail a message popped up 'something not right, having trouble connecting to google'

 

Even during playing a game of 'Spider' 'not responding message' appeared.

 

Strange that we don't have the problems all of the time

 

Is it possible that it's faulty hardware ?

Regards Jontye

[RandyL]

FOR SEEDY21 ONLY:

 

Sorry for butting in. I was just wondering about a couple things that may or may not be relevant.

 

In the past I have seen slow page loading issues on some but not all computers running Internet Explorer 11 on Windows Vista. Perhaps trying Firefox or reverting to Internet Explorer 10 may shed some light.

 

I saw some errors relating to Trusteer Rapport. If this was or still is installed maybe it's related.

 

You mentioned that MS Word was slow to open. Are other programs slow to open? Does it take quite some time to boot up? You don't have a fast processor or a lot of RAM but it should be enough. If RAM or the hard drive is failing it can cause some slow issues. Since this is a HP computer it may have built in hardware diagnostics that you can run.

 

the machine is not running any faster. I opened it today to create a document in Word. It took 1 and a half minutes to load Word, but before it did, all the desktop icons went blank then slowly re-loaded. I then clicked to go on-line and it took one minute and 30 seconds to load my home page, followed by a minute aned 20 seconds to load this blog

 

Please do not make any changes unless instructed to do so by seedy21.

[seedy21]

Hi Jontye

 

I'm sorry for the late reply.

 

I am going to move your Topic as I don't believe this is now Malware Related, but Randy has had made some good suggestions that I would like you to complete.

 

 

 

 

Step 1

 

 

• Click on Start -> Control Panel -> Add/Remove Programs
  
• Uninstall the following Programs:-
  Rapport.
  
• Close the Add/Remove Programs and Control Panel
  
• Restart your computer
  

 

 

Step 2

 

I would like you to create a new User account and see if the speed issue is still there.

 

 

• To open User Accounts, click the Start button http://res2.windows.microsoft.com/resbox/en/windows%207/main/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818.jpg, click Control Panel, click User Accounts and Family Safety, and then click User Accounts.
  
• Click Manage another account. http://res2.windows.microsoft.com/resbox/en/windows%207/main/18abb370-ac1e-4b6b-b663-e028a75bf05b_48.jpg If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  
• Click Create a new account.
  
• Type the name you want to give the user account, click an account type, and then click Create Account.
  

 

 

Please log out and log in as the new user and test the account for Speed issues.

[jontye]

Hi Seedy21, When we first had the problem of slow running I checked for any recent installed programmes that were not downloaded by us, this Rapport was the one I noticed. I tried unistalling it, but it refused to move, so we contacted Rapport help and they, eventually, giuded us through the unistall, although the programme was unistalled, according to Rapport, the listing was still there.

Rapport assured us that the programme had been unistalled and the listing would disappear from our list of programmes, as you can see it is still there, I've just tried to unistall again and I'm getting this error message 'Error opening installation log file.Verify the specified log file location exists and is writable'

There is no 'File size' showing against the listing just install date, 7/4/15 and version number 3.5.1208.34

I will not move onto step 2 until I hear from you, there is no urgency for your reply as I'm away until the back end of the week,

 

Regards Jontye.

[seedy21]

Thank you for the update Jontye.

 

Please move on to Step 2 when your next at the machine.

[jontye]

Hi Seedy 21. Sorry for such a long gap between your last post and this one. We had a family bereavement so not been doing much on the pc. I followed your instructions and created a new user account. Since then the machine initially seemed improved with some 'not responding messages' but quickly followed by a response. However, it is now back to square one. Sometimes it takes 2 whole minutes to load the home page. My wife gets regular 'not responding' messages, sometimes followed by a website then quickly responding but other times when it just doesn't respond. Tonight we have also had two occassions when the machine froze. The first time she was simply going to her home page (Google search) and she ended up having to switch off and start again. The second time she was trying to get onto JD Sports when it froze completely so she waited. After 4 minutes the clock jumped forward 4 minutes and the site started to load up. Maybe we need a new laptop?

[seedy21]

HI Jontye,

 

Can you let me know what Make and Model your laptop is? I would like to see if the unit has some Hardware Diagnostics tools we can use.

 

Seedy21

[jontye]

Hi Seedy21, It is an ASUS X5DC.

Regards Jontye

[KenB]

Hi Jontye

 

Seedy asked me to see if I can add anything to this thread as he tells me that your wife's machine is clean of malware.

Sorry for the slow reply - I have been away since last week and have only just picked up his message.

 

From the logs it seems your wife's machine is running Windows-7 - is this the case ?

 

Try the following:

Shut down normally.

Switch on and constantly tap F8 [ about once per second ]

You will get a list of options [ Advanced Startup ]

Select Safe Mode with Networking [ this should give you internet access ]

 

The graphics will look a bit odd - this will revert to normal when you next boot up.

 

Try opening Word etc .

Try opening web pages.

 

Let me know if it is "normal"

I noted:

It took 1 and a half minutes to load Word,

.

This is not good.

 

Are you happy to locate the RAM Modules and remove them if the above has no effect ?

[jontye]

Hi KenB,

Yes the machine is running Windows 7,

I followed your instructions and it took about 25 seconds to open the desk top in safe mode, but didn't connect to the internet and I couldn't get it to do so manually,

Tried to open 'word', left it for over 3 minutes and nothing happened, couldn't try opening a web page because of the lack of internet connection.

 

I'm happy to remove the RAM MODULES under instruction, I've done so before on my own laptop.

Regards Jontye.

[KenB]

Hi again

 

It seems that you have the same problem in Safe Mode - so we can start looking a bit further.

 

Your RAM is a little awkward to get at [ many are located under a small removable panel ] You will have to remove the whole of the base panel.

I found this video

https://www.youtube.com/watch?v=1OaoTLJMyNo

 

Remove the battery.

 

You do not have to remove the keyboard or go prising with a screwdriver.

If you watch carefully - there are 5 screws in the base - and then it actually slides to release.

 

Access the RAM.

Hopefully there will be two modules.

 

Take one module out - leave the other in place.

 

Replace the panel and the battery - boot up and try it.

If it is still the same swap the RAM modules over and try the other one.

 

Don't forget to remove the battery first.

 

Let me know how you get on.

[jontye]

Hi KenB, I've followed your instructions regarding the RAM MODULES, they were pretty easy to remove.

I ran a simple comparision test, the rusults are listed below.

 

With both RM's in place,

To open desk top and internet access 73 seconds

To open word programme 20 seconds

To open home page (Google search) 12 seconds

To opem web page 13 seconds.

 

With the 1gb RM only in place ,

To open desk top with internet access 30 seconds

To open word programme 65 seconds

To open home page ( Google search) 56 seconds

To open web page 50 seconds.

 

With the 2gb RM only in place,

To open desk top with internet access 30 seconds

To open word programme 15 seconds

To open home page (Google search) 11 seconds

To open web page 18 seconds.

 

Jontye.

[KenB]

Hi Jontye

 

It isn't your RAM that is causing the problem - not unless both are playing up ....which is unlikely.

 

Download "Seatools for Windows" from here. click here

Make sure you get the Windows and not the DOS version.

 

Install and run it.

It will check your hard-drive.

Any fails indicate a replacement drive is needed.

[jontye]

Hi Ken, I installed and run the Seatools for Windows programme on my wifes laptop, within about 20 seconds a message appeared ' A problem has been detected and window will close down to prevent damage to your computer' it then say's to restart the computer which I can't do because non of the controls are working, I'm going to have to remove the battery to get it closed down.

There is a Technical Information message which reads, ' *** STOP: 0x0000003B ( 0x00000000C0000005, 0FFFFF80002EC7052,0xFFFFF8800E8C4950,0x0000000000000000)

Dumping physical memory to disc:

Physical memory dump complete.

It looks like your asuumption that the hard drive is u/s is correct.

Jontye.

[KenB]

Hi Jontye

 

If you get the machine to boot up try running Seatools again.

It could have been co-incidence.

 

You could also try Seatools in Safe Mode - Tap F8 after switching on

 

If it crashes again download and install "WhoCrashed" from here - click here

You may need to scroll down the page - select the free option.

After installing just click on "Analyze" then scroll down the page for the recent crash analysis.

This is not always conclusive - but it may give us an idea of the cause.

[jontye]

Hi KenB, Run the Seatools download again and the same thing happened, it crashed, tried it in safe mode and nothing at all happened, it wouldn't even open.

So I've run the 'WhoCrashed' tool and the results are attached.

 

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 11/07/2015 22:03:36 GMT your computer crashed

crash dump file: C:\Windows\Minidump\071115-42213-01.dmp

This was probably caused by the following module: amustor.sys (0xFFFFF8800440ECFF)

Bugcheck code: 0xD1 (0x30, 0x2, 0x0, 0xFFFFF8800440ECFF)

Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL

file path: C:\Windows\system32\drivers\amustor.sys

product: Alocr Micro USB Mass Storage Driver

company: Alcor Micro, Corp.

description: Alocr Micro USB Mass Storage Driver

Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amustor.sys (Alocr Micro USB Mass Storage Driver, Alcor Micro, Corp.).

Google query: Alcor Micro, Corp. DRIVER_IRQL_NOT_LESS_OR_EQUAL

 

 

On Sat 11/07/2015 22:03:36 GMT your computer crashed

crash dump file: C:\Windows\memory.dmp

This was probably caused by the following module: amustor.sys (AmUStor+0x6CFF)

Bugcheck code: 0xD1 (0x30, 0x2, 0x0, 0xFFFFF8800440ECFF)

Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL

file path: C:\Windows\system32\drivers\amustor.sys

product: Alocr Micro USB Mass Storage Driver

company: Alcor Micro, Corp.

description: Alocr Micro USB Mass Storage Driver

Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amustor.sys (Alocr Micro USB Mass Storage Driver, Alcor Micro, Corp.).

Google query: Alcor Micro, Corp. DRIVER_IRQL_NOT_LESS_OR_EQUAL

 

 

On Fri 10/07/2015 22:24:03 GMT your computer crashed

crash dump file: C:\Windows\Minidump\071015-42681-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)

Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002EC7052, 0xFFFFF8800E8C4950, 0x0)

Error: SYSTEM_SERVICE_EXCEPTION

file path: C:\Windows\system32\ntoskrnl.exe

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: NT Kernel & System

Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

 

3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

 

amustor.sys (Alocr Micro USB Mass Storage Driver, Alcor Micro, Corp.)

 

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.

 

 

Read the topic general suggestions for troubleshooting system crashes for more information.

 

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Jontye.

 

 

 

 

 

 

[KenB]

Mmmm ....

 

I am not convinced regarding the results - but let's check it out.

 

Go to Start > C: > Windows > System32 > Drivers

See if Amustor.sys is there

 

Let me know.

 

===============

 

Your system may have a self monitoring [ SMART ] system for the hard-drive.

Do the following please:

Start > type in .....command prompt [ it may be cmd or cmd.exe in Win 7 ] ....right click on the "Cmd.exe" that will appear top left of screen > select Run as Administrator

At the prompt type ....wmic ...RETURN

 

Then type diskdrive get status ....RETURN

 

Let me know what this says.