mersey Posted February 22, 2008 Posted February 22, 2008 Please bare with me its my first post and I am no too pc friendly. Over the past few days my PC has been very strange, reporting viruses and spyware which I have cleaned out with my Trend Miro Internet Security 2008, Spy bot SD and Ad-Aware, but problems still happen, I keep getting notices that windows explorer needs to shut down or Dr watson needs to shut down. PC crashes a lot and I have turn it off by pressing button on tower. When rebooted I get message stating C:\Windows\system32\awvtqpnk.dll cannot find moduel. I am housebound and need my pc for contact with outside world, Thank you for your time, Mersey. Here is my latest log off hijack this hope it helps Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 18:38:31, on 22/02/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe C:\PROGRA~1\NVIDIA~1\NETWOR~1\bin\nSvcIp.exe C:\Program Files\Microsoft Hardware\Keyboard\type32.exe C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\Program Files\Microsoft Private Folder 1.0\PrfldSvc.exe C:\WINDOWS\SOUNDMAN.EXE C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe C:\WINDOWS\system32\carpserv.exe C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\kdx\KHost.exe C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe C:\WINDOWS\system32\ssoftsrv.exe C:\Program Files\JavaCore\JavaCore.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Trend Micro\Internet Security\TmProxy.exe C:\Program Files\Trend Micro\BM\TMBMSRV.exe C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe C:\PROGRA~1\NVIDIA~1\NETWOR~1\bin\nSvcAppFlt.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\WINDOWS\system32\wuauclt.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virginmedia.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.meshcomputers.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=56626&homepage=http://uk.yahoo.co m F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe O2 - BHO: Tensons.Application.DownloadAcceleratorManager.BHO - {00000003-1118-11da-8cd6-0800200c9888} - mscoree.dll (file missing) O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Media Holding Enterprises, LLC - {0A2A22E9-C506-4079-94A9-3653B7927D69} - C:\Program Files\Anonystat\Anonystat-2.dll O2 - BHO: Media Holding Enterprises, LLC - {0D39A900-0F3A-4C29-A254-3E65244FDC34} - (no file) O2 - BHO: (no name) - {0E0A2AD5-1ADC-4EC3-90FC-0FB793C9259E} - C:\WINDOWS\system32\wvutrss.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: (no name) - {97B0799B-F05E-498E-AB53-A87A83914E43} - C:\WINDOWS\ssqronli.dll (file missing) O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll O2 - BHO: Toolbar Helper - {D44BBB61-E17F-4AE6-A502-8D7E0B29E616} - C:\WINDOWS\system32\s1940.dll O2 - BHO: Media Holding Enterprises, LLC - {E82E0739-0AAE-4E99-9052-B40F7DABFA34} - C:\Program Files\ErrorsTool\ErrorsTool-2.dll O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe O4 - HKLM\..\Run: [intelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe" O4 - HKLM\..\Run: [EPSON Stylus D88 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIABE.EXE /P23 "EPSON Stylus D88 Series" /O6 "USB001" /M "Stylus D88" O4 - HKLM\..\Run: [Auto Auto EPSON Stylus D88 Series on MAGICBOX on MICHAEL] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIABE.EXE /P56 "Auto Auto EPSON Stylus D88 Series on MAGICBOX on MICHAEL" /O18 "\\MICHAEL\AutoEPSO" /M "Stylus D88" O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [CARPService] carpserv.exe O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [ufSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe" O4 - HKLM\..\Run: [Host Process] C:\WINDOWS\Fonts\svchost.exe O4 - HKLM\..\Run: [qomkhhgfcy] Rundll32.exe "C:\WINDOWS\system32\awvtqpnk.dll",s O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe" O4 - HKCU\..\Run: [JavaCore] C:\Program Files\JavaCore\JavaCore.exe O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user') O4 - Startup: Stickies.lnk = C:\Program Files\stickies\stickies.exe O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O14 - IERESET.INF: START_PAGE_URL=http://www.meshcomputers.com O15 - Trusted Zone: *.stumbleupon.com O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab O16 - DPF: {1EF9F042-C2EB-4293-8213-474CAEEF531D} (TmHcmsX Control) - http://www.trendsecure.com/framework/control/activex/TmHcmsX.CAB O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by15fd.bay15.hotmail.msn.com/resources/MsnPUpld.cab O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/ muweb_site.cab?1134388327562 O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab O20 - Winlogon Notify: wvutrss - C:\WINDOWS\SYSTEM32\wvutrss.dll O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\PROGRA~1\NVIDIA~1\NETWOR~1\bin\nSvcAppFlt.exe O23 - Service: Forceware Web Interface (ForcewareWebInterface) - Apache Software Foundation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe O23 - Service: ForceWare IP service (nSvcIp) - NVIDIA - C:\PROGRA~1\NVIDIA~1\NETWOR~1\bin\nSvcIp.exe O23 - Service: ForceWare user log service (nSvcLog) - NVIDIA - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Private Folder Service (prfldsvc) - Unknown owner - C:\Program Files\Microsoft Private Folder 1.0\PrfldSvc.exe O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe O23 - Service: Cryptainer service (ssoftservice) - Cypherix - C:\WINDOWS\SYSTEM32\ssoftsrv.exe O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe -- End of file - 12705 bytes Quote
Seth Posted February 23, 2008 Posted February 23, 2008 Welcome to Extreme Tech Support - Free PC Help Mersey. Malware is the term used to describe computer infections such as Adware, Spyware, Viruses, and Trojan Horses. You will need to run two malware scanners that are listed in the following instructions. The time it takes will vary depending on your system and your internet connection, but typically the SuperAntiSpyware scan will take between 30 and 90 minutes, and the Eset online scan will take between 1 and 3 hours. In most cases, those scans will suffice to disinfect your computer. For best results print the following instructions. To keep this guide printer-friendly, use your cursor to highlight the contents of below. From your browser select the "print selection" option to print out these instructions for removal of malware. Follow these instructions carefully. 1: Download ATF Cleaner from http://www.snapfiles.com/download/dlatfcleaner.html to remove "junk" files from your computer that contain malware. When you run ATF Cleaner, uncheck "Cookies" and "Recycle Bin", then click "Empty Selected". For FireFox, be sure to click on the FireFox tab and uncheck "Cookies" and "Recycle Bin" before clicking on "Empty Selected". 2: Install and run the free version (not the Professional version) of SuperAntiSpyware from http://www.superantispyware.com Accept any prompts to allow SuperAntiSpyware to install the latest infection definition files. DO NOT allow SuperAntiSpyware to protect your Home Page settings. Double click the yellow "bug"icon in the system tray. Click on "Scan Your Computer". Make sure there is a dot on C:\Fixed Drive. Click "Perform a Complete Scan". Click "Next" and reboot the computer when prompted to do so. 3: Disable your internet security by right clicking on its icon (usually located in the system tray next to the time display) and choosing "Exit", "Disable", or "Shut Down". 4: Run an online scan with Eset from http://www.eset.com/onlinescan/ You must use Internet Explorer for this online scan. Accept the terms and click "Start". Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications". Click "Start" to begin the scan. 5: Restart your computer, make sure your internet security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating. At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here
mersey Posted February 23, 2008 Author Posted February 23, 2008 Done all the above and some problems were found and repaired . But PC still unstable and had a problem booting up, desk top would not load, re stated and desk top loaded, I looked at a file in my docs then when I shut my docs I lost desktop again so needed to reboot. sorry for being so long winded, mersey. Quote
Tony D Posted February 24, 2008 Posted February 24, 2008 Are you familiar with XP Repair? If so, it might be worth trying. If not, get back here for info on XP Repair and opinions on whether or not you should try it. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else.After all, no one knows everything and you may have the answer that someone needs.
RandyL Posted February 24, 2008 Posted February 24, 2008 Hi mersey; Was your boot error fixed? Were there any problems turned up by the scans that could not be fixed? HiJack This logs are not my specialty so you may want to wait for seth to look it over. However there are a few things that come to mind by looking at it. I see remnants of Symantec products listed. Since you use TrendMicro See if there is anything to uninstall in add/remove programs. Also run this tool http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 Also there are way too many programs running at startup. Uninstall any you don't need. Next use the programs options to stop them from running at startup. Next use msconfig to stop unwanted programs from running. Click start, run. Type msconfig and click ok. Click on the startup tab. Uncheck anything related to Adobe such as Photoshop. Uncheck Quicktime items such as qttask. Uncheck Google Updater if it's listed. Uncheck any Microsoft Office programs listed. What is Kontiki and the Download accelerator you have? How much memory do you have? I'm sure seth will suggest more but I would at least try these first. RandyL Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
Seth Posted February 24, 2008 Posted February 24, 2008 I agree Randy, that startup needs a good cleaning. I also doubt any malware is remaining after all those scans. Mersey, Go to msconfig as Randy suggested. Scroll through the list and uncheck everything except Trend and jusched. Click Apply>Ok, and restart when prompted. You will then see a message that you used the startup utility, so just put a check in "don't show me this again". Once that's done, perform hard drive error checking by going to Start>Run and typing in chkdsk /f and pressing ok. Note the space between the K and the /. Press Y at the next screen that appears and restart the computer to initiate the chkdsk. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here
mersey Posted February 24, 2008 Author Posted February 24, 2008 I run SuperAntiSpyware again and got some more spyware and other rubish which I deleted and so far pc running smoothly. Also deleted RABCO from add/remove programs as I did not know what it was. I will continue to monitor for a few days and get back to you with progress report. Thanks for all your help, Mersey Quote
mersey Posted February 28, 2008 Author Posted February 28, 2008 Thank you all for your help, my PC has been running now for 5 days without any more problems Best wishes, mersey Quote
RandyL Posted February 28, 2008 Posted February 28, 2008 Hi mersey; Congratulations. Thanks for letting us know. Good luck from here on. RandyL Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
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