Audio problems.

[pablo82]

Hi all, I had to reload Windows XP after a virus meant I needed to get a new hard drive and now I am having problems getting any audio output. The old 5.1 I used to use is now not working on my PC (it does on my other so its not broke). I have also tried to plug in headphones but they are not registering either. Has anyone got any ideas what I can do? Thanks very much.

 

Paul.

[maynardvdm]

Hi.

In the device manager is there a red x or yellow exclamation mark next to the sound devices. Did you install the sound card driver when you reinstalled windows?

 

Let us know.

 

Cheers

[pablo82]

Im not sure what you mean by 'device manager'. How do I get to this?

[maynardvdm]

Right-click on my computer

 

Select properties

 

Click on the hardware tab

 

And click on device manager

 

There will be a list of all the hardware. Check by sound,video and game controllers.

[pablo82]

Ok, there are a lot of yellow question marks, but none connected with the sound icon. They come under 'other devices'.

[AdvancedSetup]

Please go here to Craig's PCI Programs and download his PCI dection software.

 

Craig's PCI Programs

 

Get this file

Download PCI32.ZIP Version 1.6 19/12/2007

 

Create a new folder on your C: drive named PCI so it would be like C:\PCI

Extract all the files into C:\PCI

 

Then also download this file PCIDEVS.TXT

Copy it to the C:\PCI folder and overwrite the current one there.

 

Then start a DOS Prompt (the black box) and type the following commands (pressing the ENTER key after each line)

 

CD \PCI

PCI32.EXE >MYCOMPUTER.TXT

NOTEPAD MYCOMPUTER.TXT

 

 

 

This will then give you a list of the installed hardware so that you know what drivers you need to get.

 

What MFG of computer is it?

What MODEL is it?

What CPU do you have? Intel or AMD? This will help us to know if you need an Intel or AMD chipset driver which tells the system about the hardware as well.

 

Most big brand computers have a Website where you can go to get and download all the latest drivers.