Installed new HDD, keyboard and mouse no longer work

[nookie_egg]

Hi guys,

I'm new here, so hi! Sorry if this is the wrong place, but I thought it looked the most suitable.

OK, bear with me as this might be a bit of a long post.

 

So, I had a 500GB HDD that sounded like it was about to die [VERY loud]. I had an old 1TB (from my old computer) that I put in, transferred the stuff on that (only about 60GB or so) to the 500, and was then going to transfer all of that to a brand new 2TB that I also had, and then have the 2TB and the 1TB instead of just a 500GB. I managed to get the 1TB in the machine, and managed to transfer all the stuff that I wanted over to the 500 (that now has ~50GB space left). However, when I removed the 1TB (I formatted it before hand using Windows formatter) in order to insert the 2TB and start the transfer, I found that I could no longer use my mouse or keyboard. I did a bit of reading, and saw that I could try adjusting the BIOS, which I managed to access. I was told to check that USB and the LEGACY USB etc were all enabled, which they were. It would allow me to access the BIOS screen, but would not allow me to use my mouse or keyboard when it came to actually logging in to the pc. I have tried plugging them in every single port with no luck, as well as trying with them plugged in both before and after booting. I have also tried reinstalling the Windows 7 disc (and then obviously would have to upgrade back to Windows 10), but that wouldn't work either because it told me I needed to restart the computer without the disc and then reinsert it once I had reached the desktop, which I couldn't do because I couldn't use the keyboard to log in...

 

I swapped the order of the boot around so that I could access Ubuntu to try and see if I could access it that way, which allowed me to use my mouse and keyboard at least, but I want my Windows machine back. Does anyone know of any tips that could get me to at least log in to my Windows 10 again? All I wanted to was install some more HDD space :(

 

I am not very good when it comes to the inner workings of a PC, but I know my way around the GUI at least..

 

[it might be worth nothing that I am using an SSD with Windows 10. But the 1TB has Ubuntu on it, which is how I am accessing this page now.]

 

Hope this is enough information! Thanks for any replies, and sorry for the wall of text...

[DSTM]

Hi and welcome to FPCH.

You need to use USB2 port for your keyboard to work on post. ( Black ports are USB2)

USB3 ports don't work till you are booted into windows.

 

I got caught on one install.

[nookie_egg]

Hi, thanks for the reply.

I have tried all ports available (6 USB 2 on the rear, 2 USB 3 on rear, 1 USB 2 on front, 1 USB 3 on front), still no luck.

[Plastic Nev]

How did you transfer the operating system from the original drive to the new one and which sort of cloning software did you use?

Are you sure the operating system of Windows 10 did transfer correctly?

[nookie_egg]

Thanks for the reply.

The OS (Windows 10) was on the SSD, which was left untouched. I only transferred my files (photos, music etc) to the other HDD, via a simple copy/paste. The HDD (1TB) that I transferred the stuff from had a Ubuntu partition. Could this be affecting anything? I will reply once I have finished work if any one has sent a response. Thanks for any help!

[Plastic Nev]

Just to clarify things, the SSD drive is still connected as well as the 1TB HDD?

If so, disconnect the new 1TB HDD temporarily and see if it will boot and the keyboard and mouse work OK with that out of circuit.

 

If everything does work OK, then I can only assume that the Linux Ubuntu on the HDD is interfering with things.

If wanting to keep that Linux on, you will have to set it up as a dual boot system with what is called a grub loader which can get a bit complicated.

 

Let us know what you find and if wanting to keep Linux on board as well as Windows.

 

Nev.

[nookie_egg]

OK have tested a few configurations. I have tried with just the 500GB, it won't let me use the keyboard and mouse (but did load up the Windows 10 'reset pc' option, which it let me navigate, but then when it came to logging in, still nothing). I tried with the 1TB, and it still allows me to boot into Ubuntu, which DOES allow me to use it as normal, but wont allow me to do anything with Windows. I tried the 2TB and the 500GB and that didn't recognise the 2TB at all (so presumably I'll have to reformat it so that it does), but again, couldn't use M&KB. The SSD remains connected throughout as this contains Windows 10. The only other thing I can think of doing is completely removing all drives, stick Windows 10 (well 7, but then upgrade) on the 2TB, removing the SSD and all other drives out of the equation, and restart from scratch...

 

I'm not too worried about keeping Ubuntu at all, but obviously in this case, it's the only thing that's working properly! Thanks for these replies guys!

[Plastic Nev]

Considering both keyboard and mouse work OK while in Ubuntu, which of course proves they are OK, then something has become corrupted in the Windows 10 itself. It may be best to try the restart from scratch and at least get Windows 7 running OK.

 

Nev.

[nookie_egg]

I've clean installed Win7 on my 2TB, everything seems to be working fine (EXCEPT NOW IT WONT FIND MY LAN AND SO I CAN'T GET ONLINE :censored:), but at least the keyboard and mouse are working again. If I can get the internet to connect (again, works on Ubuntu haha) then I can be back in business and start to upgrade again. Is there anything I can run to find out what may have caused the initial problems so as to hopefully avoid them again? Or shall I put it down to just one of those things...?

Thanks for the help guys, much appreciated.

[Plastic Nev]

If you clean installed from a Microsoft disk, you will need to find the motherboard drivers to get the LAN working along with maybe some other peripheral stuff.

If you know either the complete model make and number of either the whole computer, or if a self built computer the motherboard model and number if you don't have the drivers disk, you should be able to download the drivers from the manufacturers website.

Any problems with that, let us know the make and model numbers as above and we may be able to help find the correct drivers for you.

 

Nev.

[nookie_egg]

Was a clean install from a Microsoft disc yeah. Yeah luckily I had a wireless dongle lying round, so I managed to get online with that and an now in the process of beginning to update everything. Think I'm slowly getting there! Think this can be classed as [sOLVED] I guess, not the way I'd have liked it to have been sorted, but clean restart did the trick. Thanks for the help guys, will certainly be using you again in the future!