Can't Log Into My PC

[Woodworker]

_{I fully realise you won't tell me how to get in but any advice about what to do will be most appreciated.}

 

_{I received my laptop this morning and can only assume I mistyped my log in password, as I'm now unable to get past the log in screen and therefore am unable to do anything. Unfortunately, I hadn't my Windows account password immediately available and skipped entering it.}

 

_{I haven't even got a guest account.}

 

_{I'm in despair over this and would go as far as buying and reinstalling Windows were this necessary or possible.}

[Woodworker]

Just a quickie to say I've done it - Hoorah !!!

[KenB]

Hi Woodworker

 

Did you remember the password or use another means ?

 

It is possible to create a password reset "disk" on a memory-stick for times like this :)

[Woodworker]

I can't recall exactly how I did it Ken but this method works:

 

On the log in screen click the power button situated to the bottom right, hold down the shift key and press restart. A screen comes up with various options one of which being to reset the system to factory settings.

 

All installed files will be lost which would be good if the PC had come into the wrong hands.

[KenB]

Thanks for the additional information Woodworker.

Not a very satisfactory solution - but at least you have a machine that you can use :)