fd1972uk Posted February 18, 2016 Posted February 18, 2016 Hi All, New here and looking for some help. I have an old Toshiba Satellite, working fine up until just before Xmas. Was letting the niece mess around with it, don't believe she done anything silly on the laptop, but looks like it has something to do with Windows 10. It keeps looping trying to update, but can't. I've tried repairing or restoring to a previous version but no success, believe after 30 days the restore doesn't work and unfortunately looks like it doesn't automatically back-up to an earlier time. So basically I'm stuck on this continual loop. I have tried online and downloaded some boot disk thingy (or USB), however it still doesn't work when I try repairing/restoring from there. Main thing is I don't want to lose the data on the hard-disk. I can get in through C: prompt, but that will take time to copy over, but willing to do that. Could take it to a shop, but not sure what they will end up doing and how much. I don't seem to have any windows disk for the original (the old windows sticker is worn so can't see numbers). And as I said don't want to erase c: or anything like that and lose my data. Anyone able to help? If you need more than that, please let me know. TIA FD Quote
KenB Posted February 18, 2016 Posted February 18, 2016 Hi, It keeps looping trying to update, but can't. Has Windows-10 actually installed or are you still on an earlier Operating System ? If so - what is the Operating System on the machine ? I can get in through C: prompt This implies that you can boot up the machine. It keeps looping trying to update, By looping .....do you get a pop-up box asking you to update ......or is it an error ? Can you let me have more detail please? If it is a pop-up what is written in the box? Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
fd1972uk Posted February 18, 2016 Author Posted February 18, 2016 Hi, thanks for response I will get more info once back home. It is windows 10, I did the free update ages ago but just out of blue this happened. The laptop does boot up but just keeps jumping to update and then restarts and goes again, I can access the f8 or whatever button it is during startup but I'm not sure what I do at that point. As said i did put image file from windows on a usb and tried that, it gives me options to repair and stuff but it doesn't work. I'll give more detailed response later. FD Quote
KenB Posted February 18, 2016 Posted February 18, 2016 More detail as to what is happening exactly - plus any error messages / pop-up boxes would help :) Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
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