Slow or not loading at all webpages on speedy win10 Pc ??

[kevh]

Hi

 

Have 6 month old pc that runs very quick with ssd and win10 , a week ago started to get slow loading webpages and some not at all.

 

Have used defender which did find TrojanDownloader:O97M/Donoff on my wifes user and cleaned it and then nothing after or on MWB . PC is generally running as fast as ever and fibre is coming in at 40/20mb .

 

 

Any suggestions would be great thanks... http://www.bleepingcomputer.com/forums/public/style_emoticons/default/scratchhead.gif

 

Cheers Kev

[KenB]

Hi Kev,

 

I think Starbuck or Seedy may need to have a look at your system - just in case.

 

Take a look here - click here - and post the logs.

[kevh]

Hi Ken

 

Thanks for reply .

 

I am thinking now I might just do a refresh or reset as there are a few things that haven't gone quite to plan with Win 10 which should wipe out most baddies I assume...

 

Cheers Kev :cool:

[KenB]

Let us know how you get on Kev :)

[Starbuck]

Hi Kev,

 

I am thinking now I might just do a refresh or reset as there are a few things that haven't gone quite to plan with Win 10 which should wipe out most baddies I assume...

When you run a refresh/reset you will be given the option of keeping your files or to keep nothing.

Be careful what you keep ( if anything).

TrojanDownloader:O97M/Donoff normally gets into your system from an infected email attachment.... usually as a Word file (.doc)

If you keep the infected file and it's opened again.... you'll be back at square one.

[kevh]

Just a quick update.... Reset for windows 10 went fine just have a local admin and a local standard account.

 

 

 

All offline stuff working as quick or quicker than before.

 

 

 

Then i got onto webpages which still seem to be stubborn to load , intermittently or occasionally not at all ..

 

 

 

Really struggled to login to email in outlook (office 365) but did get there in the end.... very stressed at the end of a Saturday night in front of the screen..

 

 

Today i remembered i had a spare router but also remembered ethernet cables deteriorating and causing problems on my work pc so tried changing the one between the BT fibre box and the router. ( as ethernet or wireless didnt make any difference to the pc)

 

 

 

This has seemed to improve things but tonight have still had some odd sites struggling to load all content.

 

 

 

I might try the spare router tomorrow night .

 

 

 

Does this seem a strange one or could there be something hardware wise i could check , phone fibre provider or something else ??

 

 

 

Cheers Kev

[KenB]

Hi Kev

 

When I started reading your last post I thought ...."router" .....

Swap it over and try the spare.

No harm done and if there is no change at least you can rule this out :)

 

Run a Speed Test from here:

http://www.speedtest.net/

 

Let me know the download speed

 

How does this compare with what you should be getting ?

[kevh]

Hi Ken

 

At work now but speedtest.net gives around 38mb/18mb from 40mb/20mb max so no problem.

 

It just seems to almost struggle to reach and connect to whatever site .

 

I assume some sites are faster if cache has same content.

 

PlusNet does give a resetting procedure i'll try first , just strange changing the cable between router and openreach modem did help a fair bit.

 

Cheers Kev

[KenB]

At work now but speedtest.net gives around 38mb/18mb

I assume that this is the reading from home via the router ? :)

[kevh]

Yep ;)

 

Also other devices seem comparatively ok but are fairly low powered compared to the new pc and possibly wouldn't notice it.

 

Packet loss seems to be something mentioned on various sites , not exactly what this is or what causes it ..... could this be a reason speedtest is fine but connecting to site isn't?C

 

heers Kev

[kevh]

Yep ;)

 

Also other devices seem comparatively ok but are fairly low powered compared to the new pc and possibly wouldn't notice it.

 

Packet loss seems to be something mentioned on various sites , not exactly what this is or what causes it ..... could this be a reason speedtest is fine but connecting to site isn't?

 

Cheers Kev

[KenB]

Kev

 

In my signature at the bottom is "Wireless Test" "Network Test"

If you are connected Wireless use this one - cable use "Network"

 

Click on this - It will take a little time ...then open a log in "Notepad"

Copy this log and post it here please.

 

It may show something useful :)

[Starbuck]

Hi Kev,

 

You didn't say which browser you are using?

Have you tried another browser to see if that helps?

 

In Win10 are you using 'Edge' as your browser?... if so, try using Internet Explorer ( a copy is installed on Win10 systems)

Click Start >> All Apps >> Windows Accessories >> Internet Explorer.

[kevh]

After waiting 30sec for page to load the speedtest shows good results?? :S

 

 

[ATTACH=CONFIG]1479.vB5-legacyid=2567[/ATTACH]

 

Have tried Edge FF and IE

[kevh]

Hi :D

 

After reading plusnet website i've found that turning of the openreach modem as well as the router in the correct order and back on again seems to have brought my web browsing back to life again !!!

Havent turned wifi back on yet for other devices but hopefully looking good now

 

Thanks for your help guys !

 

Cheers Kev

[kevh]

Spopke too soon .... its better but still not right (cant even get bbc weather to load ) so here is the network test Ken ;)

 

 

Windows IP Configuration

 

Host Name . . . . . . . . . . . . : DESKTOP-1O1L3U9

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : lan

 

Ethernet adapter Ethernet:

 

Connection-specific DNS Suffix . : lan

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 14-DD-A9-DA-FF-79

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::d12c:4cd5:b16f:defb%5(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : 22 February 2016 21:18:16

Lease Expires . . . . . . . . . . : 23 February 2016 23:03:01

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DHCPv6 IAID . . . . . . . . . . . : 34921897

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-5A-F9-9D-14-DD-A9-DA-FF-79

DNS Servers . . . . . . . . . . . : 192.168.1.254

NetBIOS over Tcpip. . . . . . . . : Enabled

 

Tunnel adapter isatap.lan:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : lan

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 3:

 

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:28cf:25ac:3f57:febc(Preferred)

Link-local IPv6 Address . . . . . : fe80::28cf:25ac:3f57:febc%8(Preferred)

Default Gateway . . . . . . . . . : ::

DHCPv6 IAID . . . . . . . . . . . : 134217728

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-5A-F9-9D-14-DD-A9-DA-FF-79

NetBIOS over Tcpip. . . . . . . . : Disabled

 

Pinging 194.119.131.66 with 32 bytes of data:

Reply from 194.119.131.66: bytes=32 time=12ms TTL=59

Reply from 194.119.131.66: bytes=32 time=12ms TTL=59

Reply from 194.119.131.66: bytes=32 time=12ms TTL=59

Reply from 194.119.131.66: bytes=32 time=12ms TTL=59

 

Ping statistics for 194.119.131.66:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 12ms, Maximum = 12ms, Average = 12ms

 

Pinging plus.net [212.159.9.2] with 32 bytes of data:

Reply from 212.159.9.2: bytes=32 time=19ms TTL=248

Reply from 212.159.9.2: bytes=32 time=19ms TTL=248

Reply from 212.159.9.2: bytes=32 time=19ms TTL=248

Reply from 212.159.9.2: bytes=32 time=19ms TTL=248

 

Ping statistics for 212.159.9.2:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 19ms, Maximum = 19ms, Average = 19ms

 

Tracing route to cns1.uk.vianw.net [194.119.131.66]

over a maximum of 30 hops:

 

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]

2 12 ms 11 ms 11 ms lo0.13.central13.ptw-bng01.plus.net [195.166.128.173]

3 12 ms 12 ms 12 ms irb.13.ptw-cr01.plus.net [84.93.249.49]

4 13 ms 12 ms 12 ms ten0-1-1-2-t40-mse1.router.uk.clara.net [195.66.224.66]

5 12 ms 15 ms 12 ms 213.165.150.38

6 12 ms 12 ms 12 ms cns1.uk.vianw.net [194.119.131.66]

 

Trace complete.

These Windows services are started:

 

ASUS Com Service

Background Intelligent Transfer Service

Background Tasks Infrastructure Service

Base Filtering Engine

CNG Key Isolation

COM+ Event System

Connected User Experiences and Telemetry

CoreMessaging

Credential Manager

Cryptographic Services

DCOM Server Process Launcher

Device Association Service

DHCP Client

Diagnostic Policy Service

Diagnostic Service Host

Diagnostic System Host

Distributed Link Tracking Client

DNS Client

Epson Scanner Service

Function Discovery Provider Host

Function Discovery Resource Publication

Geolocation Service

HomeGroup Provider

Human Interface Device Service

IP Helper

Local Session Manager

Microsoft Office Click-to-Run Service

Network Connected Devices Auto-Setup

Network Connection Broker

Network List Service

Network Location Awareness

Network Store Interface Service

NVIDIA Display Driver Service

Plug and Play

Power

Print Spooler

Program Compatibility Assistant Service

Remote Procedure Call (RPC)

RPC Endpoint Mapper

Security Accounts Manager

Security Center

Server

Shell Hardware Detection

SSDP Discovery

State Repository Service

Superfetch

System Event Notification Service

System Events Broker

Task Scheduler

TCP/IP NetBIOS Helper

Themes

Tile Data model server

Time Broker

Update Orchestrator Service

User Manager

User Profile Service

Windows Audio

Windows Audio Endpoint Builder

Windows Connection Manager

Windows Defender Network Inspection Service

Windows Defender Service

Windows Driver Foundation - User-mode Driver Framework

Windows Event Log

Windows Firewall

Windows Font Cache Service

Windows Image Acquisition (WIA)

Windows Management Instrumentation

Windows Search

WinHTTP Web Proxy Auto-Discovery Service

WLAN AutoConfig

Workstation

 

The command completed successfully.

 

 

Microsoft Windows [Version 10.0.10586]

 

MTU MediaSenseState Bytes In Bytes Out Interface

------ --------------- --------- --------- -------------

4294967295 1 0 48134 Loopback Pseudo-Interface 1

1500 1 317177699 42551090 Ethernet

 

===========================================================================

Interface List

5...14 dd a9 da ff 79 ......Realtek PCIe GBE Family Controller

1...........................Software Loopback Interface 1

7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter

8...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.67 20

127.0.0.0 255.0.0.0 On-link 127.0.0.1 306

127.0.0.1 255.255.255.255 On-link 127.0.0.1 306

127.255.255.255 255.255.255.255 On-link 127.0.0.1 306

192.168.1.0 255.255.255.0 On-link 192.168.1.67 276

192.168.1.67 255.255.255.255 On-link 192.168.1.67 276

192.168.1.255 255.255.255.255 On-link 192.168.1.67 276

224.0.0.0 240.0.0.0 On-link 127.0.0.1 306

224.0.0.0 240.0.0.0 On-link 192.168.1.67 276

255.255.255.255 255.255.255.255 On-link 127.0.0.1 306

255.255.255.255 255.255.255.255 On-link 192.168.1.67 276

===========================================================================

Persistent Routes:

None

 

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination Gateway

8 306 ::/0 On-link

1 306 ::1/128 On-link

8 306 2001::/32 On-link

8 306 2001:0:5ef5:79fd:28cf:25ac:3f57:febc/128

On-link

5 276 fe80::/64 On-link

8 306 fe80::/64 On-link

8 306 fe80::28cf:25ac:3f57:febc/128

On-link

5 276 fe80::d12c:4cd5:b16f:defb/128

On-link

1 306 ff00::/8 On-link

5 276 ff00::/8 On-link

8 306 ff00::/8 On-link

===========================================================================

Persistent Routes:

None

 

 

 

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

OneDrive REG_SZ "C:\Users\Kev\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background

EPLTarget\P0000000000000000 REG_SZ C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YATIPME.EXE /EPT "EPLTarget\P0000000000000000" /M "XP-530 Series"

 

 

Microsoft Windows [Version 10.0.10586]

 

Cheers Kev

[KenB]

Hi Kev

 

Thanks for the log.

There doesn't seem to be anything untoward here.

[There is no Wireless LAN Adapter showing .....if it is available it should be there .....but this will not affect your ability to connect ]

 

All pings were completed

Tracert completed

 

===============

Your connection speed is good - both download and upload

 

===============

Starbuck suggested using a different browser ...

In Win10 are you using 'Edge' as your browser?... if so, try using Internet Explorer ( a copy is installed on Win10 systems)

Click Start >> All Apps >> Windows Accessories >> Internet Explorer.

 

Please try this.

 

It would be a good idea to download FireFox or Chrome if you don't have them already.

It is fine to have 2 or 3 different browser options.

 

===============

 

Let us know which browser you are using - it could be a corrupt cookie.

[kevh]

Thanks for checking Ken.

 

Have tried Edge FF and IE .... FF does generally seem better but still not great.

 

Seemed strange after resetting modem and router that loading was almost spot on for 15mins or so then gradually slowed up again. Simple pages like google are instant and speed test is pretty good.

 

Will try spare router tonight to check and maybe call plusnet...

 

Cheers Kev

[KenB]

Hi Kev

 

How did it go with the second router ?

[kevh]

Hi Ken

 

Have just set it up now to try quickly before work and now everything seems pretty much as it should (even Edge is working !!) but not going to get too excited till i check it out properly later tonight

 

Will update you later.

 

Cheers Kev :cool:

[KenB]

No problem Kev - get back to me when you can :)

[john_27]

I have a similar problem with win 10

[kevh]

OK . after changing router over to spare one seems to be almost back to normal now for a day and a bit , just occasionally have to kill browser and then reloads straight away. (usually BBC weather :rolleyes: )

 

A little annoying with hours spent on it resetting , but quite nice having clean install of win10 again anyway i suppose. :)

 

Thanks for help

Cheers Kev http://www.bleepingcomputer.com/forums/public/style_emoticons/default/icon_bananas.gif

[KenB]

Let me know how it goes Kev :)

 

 

 

I have a similar problem with win 10

John - can you start a new thread please - it is far easier that way :)

[augustk]

Try to flush the DNS.