Security help please.

[lady_remo]

Hi all, my parents have been having trouble recently with someone trying to access their online bank account. I've done a a full scan for virus, adaware and spyware on their pc but nothing major has shown up. To give them ( and me) piece of mind could anyone suggest searching for something specific? Any help would be hugely appreciated.

[maynardvdm]

Hi

Download HijackThis from trendsecure and run only the scan and save log file. Then post the log file in the HijackThis section. Then Seth will see what is lurking in your pc.

[maynardvdm]

BTW what anti-virus software are you running?

[lady_remo]

At the moment I just use the free version of AVG as it's always been pretty reliable.

[maynardvdm]

Ok. Just wait for Seth to look at the log , he is the expert in this.

While you wait you can read this post also by Seth on malware.

[AdvancedSetup]

Well Spybot and AdAware though once great are no longer quite up to par with some

of the current Malware out on the Internet. For now I would recommend to uninstall

both of them and then download and install both of these applications which are much

more up to date on removing Malware/Spyware from systems these days.

 

Make sure you allow both of them to update their definition files and then run a scan on

your system and then have them clean up any entries found.

 

Once both of these have run and scanned/cleaned your system then run another HiJackThis Log Only

and post that new log.

 

SUPERAntiSpyware 3.9

 

Malwarebytes Anti-Malware 1.05

[RandyL]

Hello;

I have moved the log to the Hijack This forum.

You can find it HERE