[Solved] Have I been Infected ?

[neilofnorton]

Ken/Starbuck

Dis a back up yesterday - 40 minutes -ok.

 

Disconnected printer.

Revo uninstaller - no hp printer shown and no printer shown in add/remove programmes.

 

Kaspersky software is very different to the one shown

In threat inclusionlist the "no documents / settings" does not appear.

 

To use the exclusion process is very complicated and not easy to understand.

 

Would it be better to bin Kaspersky altogether ?? (Major exercise) Security essentials would not do a full scan-binned that.

 

Latest issue windows 7 updates -says I am up to date although none for over three weeks.

 

Neil

[KenB]

Hi Neil,

back up yesterday - 40 minutes -ok.

This seems to be OK :)

 

Starbuck will advise on an alternative to Kaspersky if this is necessary.

 

If you wish to continue:

 

To uninstall HP Drivers try this:

Power off the HP Deskjet printer and disconnect the USB cable.

Click the "Start" button and select "All Programs."

Click the "HP" folder, and then click on your printer's name and model number.

Click "Uninstall." Select "HP Basic Device Software" to remove the drivers, then select any other software components you want to uninstall.

Click "Next" to remove the drivers and other selected software from the computer. Restart your computer, if prompted.

 

Don't connect the USB cable to the printer.

Try the Kaspersky scan now.

 

You can reinstall the drivers from the link I gave you previously.

[Starbuck]

In threat inclusionlist the "no documents / settings" does not appear.

That pic is just an example.

You have to browse to the folder containing the HP drivers that are causing the problem.

In the next pic... 'Object' ...... this would be the actual file that causes the problem.

 

Starbuck will advise on an alternative to Kaspersky if this is necessary.

I have already given Neil this information...... it's in Post #37.

[neilofnorton]

KenB/Starbuck

 

Good news for once

Full scans carried out yesterday - 1.5 million objects scanned - no seizure - no threats. (Vulnerability scan also ok)

This morning Microsoft updates installed ok.

Printer working ok.

 

Will observe performance to decide if it is necessary to uninstall Kaspersky.

The amount of views to this thread is beyond belief - I do hope many members have learnt from your combined superb

advice. I fully appreciate your expertise , advice and patience. Your immediate response is a reflection of your dedication

to this website.

I do not subscribe to pay pal-how can I make a contribution ?

 

Will monitor performance.

 

Neil

[KenB]

Full scans carried out yesterday - 1.5 million objects scanned - no seizure - no threats.

 

This is looking good Neil :)

 

Did you uninstall the old printer drivers or take Starbuck's advice and adapt Kaspersky scan options ?

[neilofnorton]

Ken

 

4th time I have tried to send this reply. Keeps telling to log in (I am) and refresh the page.

I could not find trace of HP on the add or remove program.

HP print and scan doctor identified the printer, Windows sent me a test page which identified driver UNIDRIV.DLL version 6.

Identified 24 hp files and 4 STD files used by this driver.

Windows printer page stated if I could read the page I have correctly installed the printer on the PC.

Did a

Kaspersky vulnerability test - ok

Did a full Kaspersky scan - 6 hours later - no seizure - ok

 

Did not go near the Kaspersky programme to isolate anything. Very complicated instructions. Francis of Assisi was a wise man.Neil

[KenB]

If all seems ok leave it as it is. :)

 

6 hours seems a long time for a scan.

Pete may comment on this.

[Starbuck]

Sorry, have only just seen this:

 

6 hours seems a long time for a scan.

Pete may comment on this.

Kaspersky is notoriously slow when running a full scan.

Average time should be about 4 - 5 hours ..... but there's a lot complaining that the scan can take up to 15 hours.

Always remember.... it's not always necessary to run a full scan.

The normal quick scan is more than good enough.

If anything is found.... then run a full scan.

You can speed a full scan up though, by scanning only new or changed files. (if numerous files haven't changed, there's no point in scanning them all the time)

This will explain how to alter the settings: How to speed up Kaspersky antivirus scan

[KenB]

Sorry, have only just seen this:

I should have messaged you Pete - sorry :)

[neilofnorton]

Ken/Starbuck

 

Never had any seizures on normal scan.

Last two back ups appeared normal.

In the event of any more problems will consider new printer, new anti virus or even new computer.

Will keep you both posted.

Thanks for all your efforts.

Neil

[KenB]

Hope it goes well Neil :)

 

I will mark this as "solved" unless we hear from you :)

[neilofnorton]

Ken/Pete

 

Ok

Will keep you posted.

Thanks

Neil