[Solved] Have I been Infected ?

[neilofnorton]

Starbuck

Sorry for the confusion Will refrain from using yahoo

Did a SFC scan - computer seized up at 63%

Did a second scan - same thing happened

Tried a third scan - seizure again at 63%

Had to switch the computer off to get it back to life on all three occasions

 

Shall I restor windows to a normal start up functionality

 

Neil

[Starbuck]

Hi Neil,

 

Let's see if the problem with SFC is down to any disc corruption.

 

Step 1

You can do this by running the Scandisk utility within Windows.

• Click Start >> Computer
  
• Right click on your main drive (usually 'C')
  
• Select Properties
  
• Click on the Tools tab
  
• Under Error Checking.. Click Check Now
  
• Tick the options that you require ( Please tick both options )
  
• Click Start
  
• On the screen that comes up.. Click Yes then OK
  
• Now restart your computer.

 

Note: Be patient. Analyzing the drive can be a lengthy process

 

If there is any corruption of the disc, this should fix it.

 

 

Step 2

 

Now try running SFC again, if it still freezes.................

 

Reboot in to 'Safe Mode'

 

Restart your computer.

 

When the computer starts you will see your computer's hardware being listed.

When you see this information (this is before Windows starts to load) start to gently tap the F8 key repeatedly until you are presented with the Windows Advanced Boot Options.

Select the Safe Mode option using the arrow keys.

Then press the enter key on your keyboard to boot into Safe Mode.

When Windows starts you will be at a typical logon screen.

Logon to your computer and the system will enter Safe mode.

 

Now try the SFC again.

 

To exit safe mode... just reboot the system normally.

 

Shall I restore windows to a normal start up functionality

Yes, anytime you want.

 

Let me know how the disc check went and also if SFC eventually ran.

[neilofnorton]

Starbuck

 

Did the scandisk - took about 6 hours.

At the end of the process I got no result-should I have received anything ?

 

Did the SFC again - no change froze at the same 63%.

 

Did the SFC twice in Safe Mode- got to 63% -the cursor still flashing-stayed at 63% then seized I then did second scan in safe mode- the cursor flash-I left it for 90 minutes but still at 63% so I turned the computer off.

 

I don't know if it is relevant but F8 process would not activate Safe Mode- I got safe mode by turning the computer off and when turning it

on given three choices - turn windows on normally or in safe mode

Neil

[neilofnorton]

Starbuck

Just after I posted the above I attempted a Microsoft security solutions "Full" scan.

Of late the computer would seize up within two minutes.

This time the scan continued for about 80 minutes before seizing up

Neil

[Starbuck]

Did the scandisk - took about 6 hours.

At the end of the process I got no result-should I have received anything ?

Normally the results will just get saved to your system.

Trying to explain how to get to them and view them is not exactly easy...... but as always, we have an easy way to view them on the desktop. :)

 

Press the Windows + R keys to open the Run dialog, now type:

 

powershell.exe

and press Enter or OK.

 

When PowerShell opens you should see a screen something like this:

 

http://img.photobucket.com/albums/v708/starbuck50/pshell1_zpsxijrzwwp.png

 

Now copy and paste the command in the quote box below

 

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

 

http://img.photobucket.com/albums/v708/starbuck50/pshell2_zpsbjrvc42v.png

It'll now look something like this:

 

and press the Enter on your keyboard..

 

 

A CHKDSKResults.txt file will be created on your desktop, that is the log file of your chkdsk scan results from Event Viewer.

 

You can post the .txt file here if you want and I'll look through it.

Note:

Sometimes the .txt file can be quite big, so you may be better off to attach it instead of posting it in your reply.

 

 

Did the SFC again - no change froze at the same 63%.

 

This time the scan continued for about 80 minutes before seizing up

Is there anything on the scene to indicate what file/folder is being checked when the freezing occurs?

 

I don't know if it is relevant but F8 process would not activate Safe Mode- I got safe mode by turning the computer off and when turning it

on given three choices - turn windows on normally or in safe mode

The F8 key is the most common way of getting to safe mode on Win7.

The screen you mention will normally come up when the system has been shut down using the power button... and then restarted.

[neilofnorton]

Starbuck

 

Hope this is what you want to comply with your first request

 

TimeCreated : 15/05/2016 14:07:10

Message :

 

Checking file system on C:

The type of the file system is NTFS.

Volume label is OS.

 

A disk check has been scheduled.

Windows will now check the disk.

 

CHKDSK is verifying files (stage 1 of 5)...

Cleaning up instance tags for file 0x24524.

Cleaning up instance tags for file 0x24640.

Cleaning up instance tags for file 0x246c7.

230144 file records processed.

 

File verification completed.

1134 large file records processed.

 

0 bad file records processed.

 

2 EA records processed.

 

63 rep**** records processed.

 

CHKDSK is verifying indexes (stage 2 of 5)...

299190 index entries processed.

 

Index verification completed.

CHKDSK is scanning unindexed files for reconnect to their origina

l directory.

1 unindexed files scanned.

 

CHKDSK is recovering remaining unindexed files.

1 unindexed files recovered.

 

CHKDSK is verifying security descriptors (stage 3 of 5)...

230144 file SDs/SIDs processed.

 

Cleaning up 2143 unused index entries from index $SII of file 0x9

.

Cleaning up 2143 unused index entries from index $SDH of file 0x9

.

Cleaning up 2143 unused security descriptors.

Security descriptor verification completed.

34524 data files processed.

 

CHKDSK is verifying Usn Journal...

33613232 USN bytes processed.

 

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

230128 files processed.

 

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

222406096 free clusters processed.

 

Free space verification is complete.

Correcting errors in the master file table's (MFT) BITMAP attribu

te.

Windows has made corrections to the file system.

 

965033983 KB total disk space.

74927440 KB in 170315 files.

119656 KB in 34526 indexes.

0 KB in bad sectors.

362503 KB in use by the system.

65536 KB occupied by the log file.

889624384 KB available on disk.

 

4096 bytes in each allocation unit.

241258495 total allocation units on disk.

222406096 allocation units available on disk.

 

Internal Info:

00 83 03 00 32 20 03 00 76 f1 05 00 00 00 00 00 ....2 ..v.......

77 07 00 00 3f 00 00 00 00 00 00 00 00 00 00 00 w...?...........

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

 

Windows has finished checking your disk.

Please wait while your computer restart

 

 

 

Never noticed if a file is mentioned when the freezing occurs.

 

I will do another scan and post outcome

 

Neil

Edited May 17, 2016 by neilofnorton

[neilofnorton]

Starbuck

I tried a full scan on Microsoft Security Essentials - scanned for quite a while and then seized-all I was left with was a black screen and had to switch off

to access the computer.

I then did the same scan in Safe Mode

scanned for 43 minutes and 55 seconds and seized. Showing on the screen was item 992929

On the screen was

c:\windows\system32\driver store\file repository\prnhp002.inf-amd64-neutral-O4dO5dlf6a90ea24

 

Neil

[Starbuck]

Hi Neil,

 

Hope this is what you want to comply with your first request

Nice one Neil, thanks :)

 

Free space verification is complete.

Correcting errors in the master file table's (MFT) BITMAP attribu

te.

Windows has made corrections to the file system.

So the CHKDSK did fix a few things.... that's something.

 

On the screen was

c:\windows\system32\driver store\file repository\prnhp002.inf-amd64-neutral-O4dO5dlf6a90ea24

Seems there are a few folders that MSSE full scan has problems with.

M$ are aware of this but as of yet they haven't addressed the problem.

 

The obvious thing to do now is to exclude the file repository folder from the MSSE scan.

 

Open Microsoft Security Essentials,

Click the Settings tab and select Excluded files & locations,

Now use the Add button to select files, folders, or drives.

This is the folder you need to exclude.

 

c:\windows\system32\driverstore\file repository

 

Hopefully this will cure the problem.

[neilofnorton]

Starbuck

Thanks for your patience-I might be doing wrong -if I could copy and paste the screen might make it easier for you

File locations box Browse

Add very light print

 

Press browse gives me numerous options

 

 

Save changes Cancel

also very light print

 

Do I go into the browse section ?

Choice of 8 options

I presume osC is the one-that gives me numerous choices-do I make choices

 

Sorry for being confused

 

I did do another full scan and exactly the same thing happened-same time and on the screen same details

 

Neil

Edited May 19, 2016 by neilofnorton

[Starbuck]

Ok Neil,

 

This is the path you need to follow.......... c:\windows\system32\driverstore\file repository

So yes, you need to click on the C drive, then open the Windows folder, then open the system32 folder, then open the Drivestore folder.

Then click on the File Repository folder.

Once the File Repository folder is selected, this is what you need to add.

 

The link below explains the procedure ( although the folder selected is not the same )take a look it may help you.

 

How to exclude a file/folder from Microsoft Security Essentials scan in Windows 7/Vista/XP?

 

You've had to do more than I normally ask of members, but you are doing well.

Well done.

[neilofnorton]

Starbuck

Just did full scan on security essentials

Got past the 43 minutes - five minutes later seized up.

 

Just downloaded 16 updates from microsoft-seems ok

 

If I try to download security essentials updates more often than not fails due to internet connection problem - no other download

has any internet connection problem

The "internet explorer" stopped working problem is always there on yahoo

security essentials seem to be at the root of all the problems-is it about time it was binned ??

If so what should it be replaced by ??

McAfee was on the computer when bought from Dell when new but that was also a pain.

I really appreciate the amount of our time, effort and expertise you have dedicated to my problem.

Neil

[Starbuck]

Hi Neil,

 

security essentials seem to be at the root of all the problems-is it about time it was binned ??

If so what should it be replaced by ??

McAfee was on the computer when bought from Dell when new but that was also a pain.

It's certainly worth thinking about a change.

Not every program works on every system ( it should, but it doesn't )

Yes, definitely stay away from McAfee.... that was the first thing I dumped when I bought my laptop.

 

Are you after a 'free' antivirus program or a 'Paid' version?

If you want a 'Free' version.... I can recommend one of these:

• Avira AntiVir
  
• Bitdefender Free
  

 

 

If you are looking for a 'Paid' AV, you could try one of these:

• [Eset Nod32
   
  
• [Emsisoft AntiMalware
  

There are plenty of others, but these are the 2 that I run on my systems and have never had any problems at all.

 

If you do decide on one of the paid for versions ( they're not that expensive... just under £30, but will give you a better protection ).... don't forget that both of these will give you a 30 day trial before you have to pay.

Most 'paid' versions will also give you the option of protecting the system from Adware as well (although this setting is usually a user setting and not a default one )

So you can try one.... if it doesn't suit your system, uninstall it and try the other.

 

Note:

Make sure that you uninstall any present AV program before installing another.

Only Install one of these, update the definitions and then run a full scan.

Let it quarantine/delete anything it finds.

Let me know if there is anything that it reports but can not remove.

 

The "internet explorer" stopped working problem is always there on yahoo

I have noticed that you don't have an 'Adblocker' installed.......

There may well be something on the Yahoo site that is trying to load and IE doesn't like it.... anything is possible.

 

The benefits of ad blocking include quicker loading and cleaner looking web pages free from advertisements, lower resource waste (bandwidth, CPU, memory, etc.), and privacy benefits gained through the exclusion of the tracking and profiling systems of ad delivery platforms.

Blocking ads can also save substantial amounts of energy.

Users who pay for total transferred bandwidth ("capped" or pay-for-usage connections) including most mobile users worldwide, have a direct financial benefit from filtering an ad before it is loaded. Streaming audio and video, even if they are not presented to the user interface, can rapidly consume gigabytes of transfer especially on a faster 4G connection.

It is a known problem with most web browsers, including Firefox, that restoring sessions often plays multiple embedded ads at once.

Using an advertisement blocker stops such behaviour.

 

No adblocker will completely remove all ads.... but they will get rid of about 90% - 95% of them.

 

Firefox:

 

uBlock Origin

Click on Add to Firefox.

 

Once installed, I recommend that you update the blocking definitions.

 

Tools >> Add-ons >> Extensions >> Options in uBlock Origin.

Scroll down and click on Show Dashboard.

Now click on 3rd Party Filters >> Update Now.

 

Google Chrome:

 

uBlock Origin

Click on Add to Chrome

 

Once installed, I recommend that you update the blocking definitions.

 

Right click on the uBlock Origin icon (top right of the browser) and select Options.

Now click on 3rd Party Filters >> Update Now.

 

Internet Explorer:

 

Since uBlock Origin is not available for IE, I'll recommend you install Adblock Plus for Internet Explorer instead.

Click on Install for Internet Explorer.

Click on Run notification at the bottom of the browser.

If you now get a notification saying IE is still running, would you like to shut down.... click Yes.

Follow the install pages by click next and finally finish.

Re-open Internet Explorer.

At the bottom you'll see:

The Adblock Plus for IE browser helper object is ready for use..... click Enable.

[neilofnorton]

Starbuck

 

Will bin security essentials. Do your other instructions later.

Costco doing a good deal on Kaspersky 2016 for £14 on line - Suitable ?? Which gives it the highest mark.

If so will purchase. 3/4 days delivery.

Yesterday tried to do a backup - tried twice - computer - seized up on each occasion after 30/40 minutes- is this problem connected to Security essentials ??

 

Neil

[Starbuck]

Hi Neil,

 

Costco doing a good deal on Kaspersky 2016 for £14 on line - Suitable ??

I've heard very good things about Kaspersky from friends and other members.

The reason I don't add it to my list of recommended AV's is that with 'paid' programs I only recommend the programs that I have tried.

As I've never installed and run Kaspersky I don't add it the list.

But at that price, I'd say go for it.

 

Yesterday tried to do a backup - tried twice - computer - seized up on each occasion after 30/40 minutes- is this problem connected to Security essentials ??

I would doubt it.

We never got to run SFC successfully, did we.

It may well be that there's a corrupt system file that is giving problems.....

 

There's a good article that describes how you may get SFC to run...

 

How to Fix: 'sfc /scannow' Fails, Won't Complete

 

If it still won't run.... the article explains how to get a copy of the report onto your desktop ( just like we did with CHKDSK )

That may help us to see what the problem is.

 

When you say that you tried to run a backup..... what procedure are you using?

Is it the built in backup program, a third party program or backing up individual files to a USB stick?

[neilofnorton]

Starbuck

Installed Kaspersky.

Did a full scan-took over 6 hours-identified multi.blacert.a. No seizures

Computer appears to be working ok.

Will monitor for a few days and report further.

 

Neil

[Starbuck]

Hi Neil,

 

Glad to hear that Kaspersky is working out for you.

I'm actually away in London at the moment and not back until Sunday evening. .... so trying the system for a couple of days sounds good.

Let me know on Sunday evening if all is still well and we'll finish off the cleaning process.

[neilofnorton]

Starbuck

The back up process is a 2TB Seagate. After installation of Kaspersky I tried to do a back up- failed.

Tried again and worked ok.

 

Still having the internet explorer closing down problem always telling me to close program causing the problem (never identifies

what the programme is). Installed the ad remover you suggested - that works

 

Apart from these issues system appears to be working much better.

 

Neil

 

Nei

[Starbuck]

Still having the internet explorer closing down problem always telling me to close program causing the problem (never identifies

what the programme is)

But this only happens on the Yahoo site? right?

[neilofnorton]

Starbuck

Yes only on yahoo

My broadband is BT-in bed with yahoo ??

Neil

[Starbuck]

Hi Neil,

 

Yes only on yahoo

Ok, as it's only Yahoo it may be a case of having to live with it.

Trying to sort out why it only happens on one site could take ages to narrow down.

 

My broadband is BT-in bed with yahoo

I gathered it was BT from the FRST reports.

One of the problems with these ISP's is that they always seem to supply a disc that they want you to run and install..... you don't have to though.

The software they add to these discs rarely helps and can sometimes be a pain.

My wife used to work for Virgin Media ( on Tech Support) and if someone phoned up with problems trying to install the disc, she used to say just throw it away, there's nothing on there that is needed to connect to the internet.

 

Let's finish the cleaning process and remove the tools we have used.

We'll also set you a fresh restore point.

 

 

Step 1

 

Let's just remove any Temp files that have accumulated since the last fixlist.

 

Please download the attached fixlist.txt file (bottom of this post) and save it to C:\Users\Neil\Downloads.

NOTE.

It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

 

NOTICE: This script was written specifically for this user, for use on that particular machine.

Running this on another machine may cause damage to your operating system

 

Re-run FRST/FRST64 (which ever is installed ) and press the Fix button just once and wait.

 

http://img.photobucket.com/albums/v708/starbuck50/frstfix_zps7db0c905.png

 

The tool will make a log in the Download folder (Fixlog.txt).

But I don't really need this report.

 

 

Step 2

 

This program will remove any tools we have used and will also clear any reports.

 

Download Delfix and save it to your desktop.

• Ensure Remove disinfection tools is checked.
  
• Also place a checkmark next to:
  
• Create registry backup
  
• Purge system restore
   
  http://img.photobucket.com/albums/v708/starbuck50/delf_zpsb39a5ff3.png
  .
  
• Click the Run button.
  

When the tool has finished, please reboot your system to finalize the cleanup procedure.

A log will open in notepad.... but i don't actually need this report

 

 

Step 3

 

Eset can be removed using the Remove Programs feature in Control Panel.

 

If there are any .txt reports left on your Desktop they can be deleted now.

 

Glad I was able to help.

 

Safe surfing. http://fc08.deviantart.net/fs71/f/2010/033/b/3/Computer_addict__by_Sinister_Starfeesh.gif

fixlist.txt

[neilofnorton]

Starbuck

Did a malaware scan this morning-identified 317 pups .quarantined

Tried to do a Kaspersky full scan -seized up after 40 minutes.

Tried again scanned 158066 files 47% 29 minutes left. Seized up again

Screen at time of seizure.

 

Have not attempted your last instructions

 

Neil

 

C:\Windows\System32\DriverSt...al-04d05d1f6a90ea24\Amd64\HPWH9800.cfg

[Starbuck]

Did a malaware scan this morning-identified 317 pups .quarantined

You have got to be kidding!!

How do you get that many in such a short time?

 

What programs have you downloaded in the last couple of days?

 

Step 1

Let me have a look at the MalwareBytes report so that I know what we're up against.

 

Restart MBAM

• Click on the History tab >> Application Logs.
  
• Double click on the scan log which shows the Date and time of the scan that showed the infections.
   
  http://img.photobucket.com/albums/v708/starbuck50/mbamlog_zpsa7413aad.png
   
  
• Click 'Copy to Clipboard'
   
  http://img.photobucket.com/albums/v708/starbuck50/mbamhis_zps7bfe6503.png
   
  
• Paste the contents of the clipboard into your reply.
  

 

 

Step 2

 

Please re-run AdwCleaner:

• Close all open programs and internet browsers.
  
• Double click on adwcleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator.
  
• Click I agree to the Terms of Use.
  
• Click on the Scan button.
  
• AdwCleaner will begin to scan your computer.
  
• After the scan has finished...
  
• Click on the Cleaning button.
  
• Press OK when asked to close all programs and follow the onscreen prompts.
  
• Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  
• After rebooting, a logfile report (AdwCleaner[C0].txt) will open automatically.
  
• Copy and paste the contents of that logfile in your next reply.
  
• A copy of that logfile will also be saved in the C:\ folder.

 

 

In your next reply, please submit:

The MBAM report from the last scan.

New AdwCleaner report

 

 

Thanks.

[neilofnorton]

Starbuck

Having trouble with both latest instructions

# AdwCleaner v5.119 - Logfile created 03/06/2016 at 12:06:51

# Updated 30/05/2016 by Xplode

# Database : 2016-05-30.3 [server]

# Operating system : Windows 7 Ultimate Service Pack 1 (X64)

# Username : Neil - NEIL-PC

# Running from : C:\Users\Neil\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GWMAH90U\AdwCleaner.exe

# Option : Clean

# Support : http://toolslib.net/forum

***** [ Services ] *****

 

***** [ Folders ] *****

 

***** [ Files ] *****

 

***** [ DLLs ] *****

 

***** [ WMI ] *****

 

***** [ Shortcuts ] *****

 

***** [ Scheduled tasks ] *****

 

***** [ Registry ] *****

 

***** [ Web browsers ] *****

 

*************************

:: "Tracing" keys deleted

:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [3688 bytes] - [04/05/2016 09:56:58]

C:\AdwCleaner\AdwCleaner[C2].txt - [2972 bytes] - [03/06/2016 11:53:11]

C:\AdwCleaner\AdwCleaner[C3].txt - [936 bytes] - [03/06/2016 12:06:51]

C:\AdwCleaner\AdwCleaner[R0].txt - [4220 bytes] - [25/04/2014 15:37:48]

C:\AdwCleaner\AdwCleaner[R1].txt - [875 bytes] - [25/04/2014 15:52:58]

C:\AdwCleaner\AdwCleaner[s0].txt - [4211 bytes] - [25/04/2014 15:43:27]

C:\AdwCleaner\AdwCleaner[s1].txt - [4512 bytes] - [25/04/2014 15:55:15]

C:\AdwCleaner\AdwCleaner[s2].txt - [2684 bytes] - [03/06/2016 11:51:49]

C:\AdwCleaner\AdwCleaner[s3].txt - [1363 bytes] - [03/06/2016 12:05:52]

########## EOF - C:\AdwCleaner\AdwCleaner[C3].txt - [1445 bytes] ##########

 

Did the adw cleaner -log created -tried to copy and paste - disappeared.

The second log - attached above.

 

Malaware scan log completed showing the long list of pups but when I get to copy to clipboard nothing happens.

Tried to copy and paste but facility not available.

 

The only recent download was the internet explorer ad removal you requested and the kaspersky installation.

 

I have checked the C:\folder. to establish if a copy of the logfile is there but to no avail.

 

Neil

Edited June 3, 2016 by neilofnorton

[neilofnorton]

Starbuck

 

Eventually located the scan you requested

 

# AdwCleaner v5.119 - Logfile created 03/06/2016 at 11:51:49

# Updated 30/05/2016 by Xplode

# Database : 2016-05-30.3 [server]

# Operating system : Windows 7 Ultimate Service Pack 1 (X64)

# Username : Neil - NEIL-PC

# Running from : C:\Users\Neil\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YTF0SF57\AdwCleaner.exe

# Option : Scan

# Support : http://toolslib.net/forum

***** [ Services ] *****

 

***** [ Folders ] *****

Folder Found : C:\Program Files (x86)\Yahoo!\yset

Folder Found : C:\Windows\SysWOW64\config\systemprofile\AppData\Local\YSearchUtil

Folder Found : C:\Users\Neil\AppData\Local\YSearchUtil

***** [ Files ] *****

File Found : C:\Windows\SysWOW64\lavasofttcpservice.dll

File Found : C:\Windows\SysWOW64\LavasoftTcpServiceOff.ini

File Found : C:\Windows\SysNative\LavasoftTcpService64.dll

File Found : C:\Windows\SysNative\LavasoftTcpServiceOff.ini

***** [ DLL ] *****

 

***** [ WMI ] *****

 

***** [ Shortcuts ] *****

 

***** [ Scheduled tasks ] *****

Task Found : IHSelfDeleteTASK

Task Found : IHUninstallTrackingTASK

***** [ Registry ] *****

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\webcompanion.com

Key Found : HKLM\SOFTWARE\Classes\CLSID\{0015CAC9-FC30-4CD0-BFAA-7412CC2C4DD9}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{26C7AFDB-3690-449E-B979-B0AF5CC56DD4}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{3A5A5381-DAAF-4C0D-B032-2C66B3EE4A8D}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{472EF1D2-4AAE-470D-AE85-6AF8177916FD}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{8F010D54-C023-457F-AF03-497EACB6D519}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{9A754403-27B1-4ED7-96D7-588F07888EBF}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{CB31FF8F-BF80-4D2B-ADBE-12C6F5347890}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{FCAA532B-E807-4027-940C-BA16B9D50105}

Key Found : HKLM\SOFTWARE\Classes\TypeLib\{ED62BC6E-64F1-46BE-866F-4C8DC0DF7057}

Key Found : HKLM\SOFTWARE\Lavasoft\Web Companion

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! SearchSet

***** [ Web browsers ] *****

 

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [3688 bytes] - [04/05/2016 09:56:58]

C:\AdwCleaner\AdwCleaner[R0].txt - [4220 bytes] - [25/04/2014 15:37:48]

C:\AdwCleaner\AdwCleaner[R1].txt - [875 bytes] - [25/04/2014 15:52:58]

C:\AdwCleaner\AdwCleaner[s0].txt - [4211 bytes] - [25/04/2014 15:43:27]

C:\AdwCleaner\AdwCleaner[s1].txt - [4512 bytes] - [25/04/2014 15:55:15]

C:\AdwCleaner\AdwCleaner[s2].txt - [2532 bytes] - [03/06/2016 11:51:49]

########## EOF - C:\AdwCleaner\AdwCleaner[s2].txt - [2605 bytes] ##########

 

Wish I could solve the "clipboard" process

 

Sorry for all this hassle (am looking for a sledgehammer)

 

Neil

[Starbuck]

Hi Neil,

 

when I get to copy to clipboard nothing happens.

When you click on 'Copy to clipboard', you won't see anything happen.

The clipboard is an invisible storage area within your system.

Once you have clicked on 'Copy to Clipboard', just start a reply here..... right click in the message reply box and select Paste.

 

That should do it.