Can't boot up

[Mkwbg]

I have a packard bell laptop and can't get the laptop to start properly. It turns on and goes into preparing automatic repair then nothing screen blank. Any suggests please. I can't get into a safe mode screen.

[KenB]

Hi and welcome to ExTS :)

 

Try the following ( it sometimes works )

Take the battery out.

Unplug the charger connection.

Press and hold the power button for 10 - 20 seconds

 

Leave the battery out and connect the charger.

Try it now.

 

[ You have Win 8 as your OS in your profile and posted in Win 10 .....please confirm your operating system ]

[Mkwbg]

Hi and welcome to ExTS :)

 

Try the following ( it sometimes works )

Take the battery out.

Unplug the charger connection.

Press and hold the power button for 10 - 20 seconds

 

Leave the battery out and connect the charger.

Try it now.

 

[ You have Win 8 as your OS in your profile and posted in Win 10 .....please confirm your operating system ]

It's been upgraded to a windows 10

[Mkwbg]

The packard bell message comes up and it's twirls below. That's all ....

[KenB]

Did you try what I suggested in my first post ?

[Mkwbg]

Did you try what I suggested in my first post ?

Yes I tried that but it didn't work, unfortunately. Still trying to automatic repair, then just blank screen. Cheers mark

[KenB]

Hi Mark

Still trying to get the overall picture.

After you upgraded to Win-10 did it ever boot up?

 

How old is the machine?

 

Do you have the original Win-8 installation disk or was Win-8 pre-installed ?

If you have a disk you could try re-installing Win 8.

If you have data on the drive that you want see below ref. enclosure / caddy

 

 

If Win 10 was up and running ....

It is possible to create a Win-10 repair disk using another Win-10 system

see here - https://www.youtube.com/watch?v=5F2vmWqX3QE

 

This is worth a try to get you to the repair options.

 

If you get nowhere with that I am thinking that this may well be a hard-disk problem.

Are you confident enough to take it out ?

 

If so I would suggest connecting it up to another machine to see if it is accessible.

To do this you would need a 2.5 inch enclosure [ Caddy ] - these are quite cheap.

 

Let me know what you wish to do.

[Mkwbg]

Hi Mark

Still trying to get the overall picture.

After you upgraded to Win-10 did it ever boot up?

 

How old is the machine?p

 

Do you have the original Win-8 installation disk or was Win-8 pre-installed ?

If you have a disk you could try re-installing Win 8.

If you have data on the drive that you want see below ref. enclosure / caddy

 

 

If Win 10 was up and running ....

It is possible to create a Win-10 repair disk using another Win-10 system

see here - https://www.youtube.com/watch?v=5F2vmWqX3QE

 

This is worth a try to get you to the repair options.

 

If you get nowhere with that I am thinking that this may well be a hard-disk problem.

Are you confident enough to take it out ?

 

If so I would suggest connecting it up to another machine to see if it is accessible.

To do this you would need a 2.5 inch enclosure [ Caddy ] - these are quite cheap.

 

Let me know what you wish to do.

 

thank you I will try and get another computer and create a win 10 repair disc. The laptop is three years old. Win 8!was pre installed.win 10 was added 6 months ago. I will let you know if I can get that disc. Cheers mark