[Solved] Icons on desk top 'dead' could not turn PC off! HELP please

[PEV]

System HP ENVY23 64 bit all in one.

Running Win 8.1

 

Hi all

Today trouble started when I went to start a routine Malwarebytes (free) scan and the screen went white well sort of! I could just see my desk top icons so perhaps glazed would be better description than white.

Not being able to get things back to normal I tried a routine turn off and re boot but would not turn off from the start menu so reluctantly went to turn off at the switch which finally worked after repeated pushing/holding to switch down.

When I re booted later everything seemed good but when tried to connect to email or other desktop icons they were highlighted with the mouse but would not connect. I checked I still had internet connection which was so as wife was using ipad ia my my router.

Then tried to turn off at start menu was a no go then via switch still no go this time and eventually I had to pull plug out of wall to get PC to turn off.

On re booting all is now working but for how long I dont know! By the way I completed a full AMB scan which came up with over 100 PUPS which I deleted Also my Windows Defender AV shows no threats although not done a scan yet.

Can someone help/suggest what has happened and any possible fix

Thanks

Ray.

[KenB]

Hi Ray

 

On re booting all is now working

Very often the dreaded computer genie will correct itself and - hopefully - you will hear no more from it.

 

I can't suggest what caused the crash - but if all seems ok best leave it alone :)

[PEV]

Yes was thinking same as you Ken!

So will wait and see (and pray)

Ray

[Starbuck]

I completed a full AMB scan which came up with over 100 PUPS which I deleted

:jaw:

You might want to read these posts of mine Ray...

 

What are PuP's (Adware)

 

How to avoid potentially unwanted programs

[KenB]

Hi Ray,

 

After reading Starbuck's links I have installed "Unchecky" - I suggest that you give it a try too :)

[PEV]

Thanks for your help ken and Pete.

We can call this topic solved if you wish.

Ray

[KenB]

Cheers Ray - hope it behaves for you :)