HP envy 4500 colour problems

[joddle]

Have had my HP Envy 4500 printer for just over a year and all has been OK up until now when today the colour won't print correctly - its like there is simply no definition to the pictures and that colours are all wrong - they look like they are also a bit smudged. The test prints from the HP software look OK but when I print a photo or a simple picture the quality is dire - not at all usable.

 

Thinking it was an ink problem I have been and bought a new genuine HP cartridge but the problem still persists.

Have tried the auto cleaning routine but to no avail - its as bad as ever.

Have reset to factory and tried again - still no better.

Have tried printing from different PCs and different software packages but the result is always the same

 

Before I chuck it in the bin is there anything else I could be looking look at?

[KenB]

Hi,

 

Have you tried removing the driver software and re-installing them ?

[joddle]

Hi,

 

Have you tried removing the driver software and re-installing them ?

I have now but it made no difference - however on installing that I got a message about the ink levels for the black cartridge which had previously shown as OK - looks like that may be at least part of the problem - on taking it out I noticed there was no black ink at the jets - even when applying a damp tissue so a new one will be fitted tomorrow to see.

[KenB]

Let us know how you get on.

 

I had a Canon printer one time and the nozzles were always drying up.

I ended up dumping the printer and was given a really old Epson - which is still working fine :)