Trouble with google chrome.

[Starbuck]

Hi jacobi,

 

That's the fixlist.txt, you will get the fixlog.txt once the fix has been run.

[jacobi]

Fix result of Farbar Recovery Scan Tool (x64) Version: 05-02-2017

Ran by johnson (07-02-2017 13:46:17) Run:1

Running from C:\Users\johnson\Desktop

Loaded Profiles: johnson (Available Profiles: johnson & norman)

Boot Mode: Normal

==============================================

fixlist content:

*****************

CloseProcesses:

HKLM-x32\...\Run: [] => [X]

ShellIconOverlayIdentifiers: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File

Toolbar: HKU\S-1-5-21-1299748725-2840673240-3181589748-1001 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File

CHR Extension: (Website Logon) - C:\Users\johnson\AppData\Local\Google\Chrome\User Data\Default\Extensions\jpgfhihjicjofdejkbjgnjlagl aciobe [2016-11-06]

U3 idsvc; no ImagePath

U3 wpcsvc; no ImagePath

2017-01-29 10:22 - 2017-01-29 10:22 - 0006144 _____ () C:\Users\johnson\AppData\Local\Temp\-j61psnc.dll

2017-01-26 10:01 - 2017-01-26 10:02 - 6187064 _____ (PC Drivers HeadQuarters LP) C:\Users\johnson\AppData\Local\Temp\DriverSupport. exe

2017-02-02 10:06 - 2017-02-02 10:06 - 0094208 _____ () C:\Users\johnson\AppData\Local\Temp\fjy9bice.dll

2017-02-02 10:06 - 2017-02-02 10:06 - 0006144 _____ () C:\Users\johnson\AppData\Local\Temp\iid-exne.dll

2017-01-28 10:13 - 2017-01-28 10:13 - 0010752 _____ () C:\Users\johnson\AppData\Local\Temp\vim9tu59.dll

CustomCLSID: HKU\S-1-5-21-1299748725-2840673240-3181589748-1001_Classes\CLSID\{59B55F04-DE14-4BB8-92FF-C4A22EF2E5F4}\InprocServer32 -> C:\Users\johnson\AppData\Local\Google\Update\1.3.3 1.5\psuser_64.dll => No File

Task: {7C08363C-3BE1-497D-8E46-535B389248BE} - \DriverUpdate Plus Autostart -> No File <==== ATTENTION

Task: {CCE5B268-A298-41E1-BA53-F4D66D7502F0} - \DriverAssist.AutoScheduledFirstWeek -> No File <==== ATTENTION

Task: {F69D18AD-122F-4E94-A268-6B205067FE5F} - \DriverUpdate Startup.job -> No File <==== ATTENTION

AlternateDataStreams: C:\ProgramData\Temp:5C321E34 [125]

IE trusted site: HKU\S-1-5-21-1299748725-2840673240-3181589748-1001\...\driversupport.com -> hxxp://apps.driversupport.com

IE trusted site: HKU\S-1-5-21-1299748725-2840673240-3181589748-1001\...\driversupport.com -> hxxps://apps.driversupport.com

CMD: ipconfig /flushdns

Hosts:

EmptyTemp:

*****************

Processes closed successfully.

HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value removed successfully

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00avg => key removed successfully

HKCR\CLSID\{472083B0-C522-11CF-8763-00608CC02F24} => key not found.

HKU\S-1-5-21-1299748725-2840673240-3181589748-1001\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} => value removed successfully

HKCR\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} => key not found.

C:\Users\johnson\AppData\Local\Google\Chrome\User Data\Default\Extensions\jpgfhihjicjofdejkbjgnjlagl aciobe => not found

HKLM\System\CurrentControlSet\Services\idsvc => key removed successfully

idsvc => service removed successfully

HKLM\System\CurrentControlSet\Services\wpcsvc => key removed successfully

wpcsvc => service removed successfully

C:\Users\johnson\AppData\Local\Temp\-j61psnc.dll => moved successfully

"C:\Users\johnson\AppData\Local\Temp\DriverSupport. exe" => not found.

C:\Users\johnson\AppData\Local\Temp\fjy9bice.dll => moved successfully

C:\Users\johnson\AppData\Local\Temp\iid-exne.dll => moved successfully

C:\Users\johnson\AppData\Local\Temp\vim9tu59.dll => moved successfully

HKU\S-1-5-21-1299748725-2840673240-3181589748-1001_Classes\CLSID\{59B55F04-DE14-4BB8-92FF-C4A22EF2E5F4} => key removed successfully

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{7C08363C-3BE1-497D-8E46-535B389248BE} => key removed successfully

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{7C08363C-3BE1-497D-8E46-535B389248BE} => key removed successfully

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\DriverUpdate Plus Autostart => key not found.

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{CCE5B268-A298-41E1-BA53-F4D66D7502F0} => key removed successfully

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{CCE5B268-A298-41E1-BA53-F4D66D7502F0} => key removed successfully

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\DriverAssist.AutoScheduledFirstWeek => key removed successfully

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{F69D18AD-122F-4E94-A268-6B205067FE5F} => key removed successfully

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{F69D18AD-122F-4E94-A268-6B205067FE5F} => key removed successfully

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\DriverUpdate Startup.job => key removed successfully

C:\ProgramData\Temp => ":5C321E34" ADS removed successfully.

HKU\S-1-5-21-1299748725-2840673240-3181589748-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\driversupport.com => key removed successfully

HKU\S-1-5-21-1299748725-2840673240-3181589748-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\driversupport.com => key not found.

========= ipconfig /flushdns =========

 

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========= End of CMD: =========

C:\Windows\System32\Drivers\etc\hosts => moved successfully

Hosts restored successfully.

=========== EmptyTemp: ==========

BITS transfer queue => 3308793 B

DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 288062533 B

Java, Flash, Steam htmlcache => 506 B

Windows/system/drivers => 9468735 B

Edge => 77544059 B

Chrome => 483603465 B

Firefox => 373432698 B

Opera => 0 B

Temp, IE cache, history, cookies, recent:

Default => 0 B

Users => 0 B

ProgramData => 0 B

Public => 0 B

systemprofile => 0 B

systemprofile32 => 0 B

LocalService => 6620 B

NetworkService => 106464 B

johnson => 257507083 B

norman => 21727068 B

RecycleBin => 19707609 B

EmptyTemp: => 1.4 GB temporary data Removed.

================================

 

The system needed a reboot.

==== End of Fixlog 13:48:29 ====

[Starbuck]

Hi jacobi

 

Nice one ..... we always get there in the end

 

Was that yellow and blue shield, the one that you was getting on your icons?

 

Are there still problems opening Chrome?

[jacobi]

It opens now but differently.It opens in[ user account control.]

It asks if I want to allow this app to make changes to your device. I click yes and

it says upper left on page Chrome extention hchmm what ever that is. an option appears to change to restore settings.I do that and upper left on page says new tab.

It seems to be working good but why do I always get the page[ allow to make changes ]

That blue & yellow is still on the google chrome icon.

[Starbuck]

It seems to be working good but why do I always get the page[ allow to make changes ]

This is the User Account Control, it's a part of the Windows security system which prevents apps from making unwanted changes on your PC.

You can change these settings if you want.....

 

Right Click on Start and select Control Panel from the menu.

 

http://i.imgur.com/iQpgndh.png

 

Click on User Accounts. (Then select your account)

 

http://i.imgur.com/0io3ipL.png

 

Near the bottom .. click on Change User Account Control Settings

 

http://i.imgur.com/TD2ewgN.png

 

In the User Account Control Settings, slide the bar down one notch and then click on OK.

 

http://i.imgur.com/44UCv49.png

 

Now try Chrome and see if it's any better.

 

That blue & yellow is still on the google chrome icon.

So it was that shield that you was talking about.

as i said earlier....

That yellow/blue shield just tells you that the program needs to be run with Admin privileges.

It's just a part of Win10..... nothing to worry about at all.

[jacobi]

I done that and I thought things were going great and I slide the slide down 1 notch and

my arrow started to buffer and wouldn't stop.So I changed the slide back to original

settingd and buffering won't stop. So I rebooted and now the computer is working agsin

but of course my google chrome is not. Do I need to set the slider to a different setting?

Now your site I have on the taskbar acts like google chrome,don't open I'm now going to your site from a browser if I can.

[Starbuck]

Do I need to set the slider to a different setting?

What is the setting now?

 

Now your site I have on the taskbar acts like google chrome,don't open I'm now going to your site from a browser if I can.

Sorry I don't understand at all.

Are you saying that you have created a shortcut to the site and placed it on your taskbar?

Does the site open from another browser?

 

This is beginning to sound more like a Taskbar problem.

[jacobi]

When I goto user settings I've got it set to the 1st notch down and google chrome opens but I have to say yes to [do .I never had to do that before. you want this app make changes to your computer] Google chrome seems to work pk other than that.Like I said before if I set it to the 2nd notch down my search arrow buffers and won't stoping. By buffering I mean you get a

circle going around your arrow and nothing hardly works at that point. I would like it if the google chrome search page would come up without that other page with[Do you want this app to make changes and have to say yes each time. Hope that clears it up some.

[Starbuck]

Ok, let's go the easy route first:

 

Let's reset Google Chrome

• Click the Menu option button at the top right of the Google Chrome screen
  
• Select Settings.
   
  http://i.imgur.com/ARpxoJc.png
   
   
  
• Click Show advanced settings and find the "Reset browser settings” section.
   
  http://i.imgur.com/sw5cGQz.png
   
  
• Click Reset settings.
   
  http://i.imgur.com/V2Rv2W1.png
   
  
• In the dialogue that appears, click Reset.
  Note: When the "Help make Google Chrome better by reporting the current settings" tick box is selected you are anonymously sending Google your Chrome settings.
  Reporting these settings allows us to analyse trends and work to prevent future unwanted settings changes.
  

 

Resetting your browser settings will impact the settings below:

 

Default search engine and saved search engines will be reset and to their original defaults.

Homepage button will be hidden and the URL that you previously set will be removed.

Default startup tabs will be cleared. The browser will show a new tab when you startup or continue where you left off if you're on a Chromebook.

New Tab page will be empty unless you have a version of Chrome with an extension that controls it. In that case your page may be preserved.

Pinned tabs will be unpinned.

Content settings will be cleared and reset to their installation defaults.

Cookies and site data will be cleared.

Extensions and themes will be disabled.

[jacobi]

Starbuck,

I've tried all these things and chrome does open which it didn't do before. It opens unusual

but I can live with.It's no big deal and in time it will start working again I'm sure.

Thanks for all the time you have spent.I really appreciate it.

[Starbuck]

Hi jacobi

 

It opens unusual

but I can live with.It's no big deal

Ok then.

Let's remove FRST and the reports made.

Right click on the FRST icon and select delete.

Right click on any fixlog.txt or fixlist.txt files and select delete.

Navigate to: C:\frst and delete the frst folder

 

Thanks for all the time you have spent.I really appreciate it.

You are more than welcome.

Glad I was able to help.

 

Safe surfing. http://fc08.deviantart.net/fs71/f/2010/033/b/3/Computer_addict__by_Sinister_Starfeesh.gif