PEV Posted May 3, 2017 Posted May 3, 2017 Hi everybody back again for some help please! I am running Windows 8.1 with HP Envy 23 It won't turn off from the start menu. I have repeatedly tried and have to resort to pulling out thr power plug (not best way I believe!) any suggestions please? Ray Quote
KenB Posted May 3, 2017 Posted May 3, 2017 Hi Ray, Very often, in cases like yours, Windows will request a shut-down and certain software will refuse to close as they are waiting for data or writing data. You don't have Trusteer Rapport Security Software do you ? I have seen this cause similar problems. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
PEV Posted May 3, 2017 Author Posted May 3, 2017 Hi Ken Thanks for your rapid reply. I seem to have resolved the problem by turning off via the on/off switch rather than the start menue. it's now working from the start menue so perhaps it was just a glitch. Thanks again Ken Ray Quote
KenB Posted May 8, 2017 Posted May 8, 2017 I have been away for a few days. Good to hear that you have resolved your problem Ray :) Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
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