Chrome wont connect

[jimmyedwards]

I uninstalled ,restarted the pc and reinstalled the latest version of Google Chrome from Major Geeks .com and still get the no internet message.

[KenB]

Hi,

 

Try the following:

Right click on the Chrome icon > [ you may need to right click on Chrome again from the list ]

Click on Properties > Security

Under "Group or User Names" you should see "System" - Your Name - "Administrators"

 

Below it should tell you that "Full Control" - "Modify" - etc are set to - "Allow".

 

Let me know if this is the case.

 

Then click on "Advanced" [ just to check ]

Your name - Administrators - etc should all show "Full Control"

 

Let me know if this is the case.

 

======================

 

You could also give this "Chrome Cleanup" tool a try - click here

[jimmyedwards]

I tried that and Full Control ,modify,write and special permissions are not checked but in advanced full control has allow. I keep trying to add an attachment but I cant so let me try it in email.

[KenB]

Hi,

 

Not to worry about adding an image from your screen.

I have taken an image from mine.

 

If I understand you correctly - your System settings are not checked as mine are.

 

Can you highlight your name - then click on the "Edit" button

Your personal settings should all say "Allow" - if they say "Deny" you will not be able to access the net with these settings.

 

Can you please confirm.

 

[ATTACH=CONFIG]1539.vB5-legacyid=2636[/ATTACH]

[jimmyedwards]

The only thing that was checked on mine was modify and read ,nothing was checked to deny .I clicked edit and made mine look like yours and went to Chrome and still no internet.

[KenB]

Hi again,

 

,I got a new modem for my wi-fi yesterday

We have to now assume that it is a setting in the router that is blocking Chrome.

 

Try this first:

 

You need to get to "Network and Sharing Centre" and take a look at the IPv6 settings in "Properties"

click here

If Internet Protocol v6 [ IPv6] is checked - un-check it and click OK.

 

If it isn't checked - then put a check in the box and click OK.

 

============

 

Let me know the make and model number of the new router that you have please.

[jimmyedwards]

I did what you said and unchecked IPv6 and ok ,my modem is Arris model # DG2470A. I am going to restart the pc and then try Chrome and see what happens.

[jimmyedwards]

I restarted the pc and tried Chrome again still no internet.

[KenB]

I am away for a few days and internet connection is very poor !! I will try to add to this if I can.

Looking up your router now [ hopefully !! ]

 

Do you get the same problem if you use a cable and / or wireless to connect ?

 

EDITED:

 

Download your user guide from here -click here

 

To access the router software:

Click on one of the browsers that work.

In the address bar at the top type - 192.168.0.1

The username = admin

The password = password

[see page 22]

 

Make sure Parental Control is off - there should NOT be a tick in the box. [ see page 23 ]

If you have to make changes click "Apply"