Scanner will not work!

[RoyPks]

My Epson'V330 Perfection' has been working fine until few days ago, since then when using the desktop shortcut it will not start, all that happens is the icon briefly appears in the task bar then disappears.

I have checked the cable which seems OK, the scanner switches on Ok all looks fin but I am unable to use it?

Any suggestions.

 

System Info:

OS Version: Microsoft Windows 10 Home, 64 bit

Processor: Intel® Core i5-4460 CPU @ 3.20GHz, Intel64 Family 6 Model 60 Stepping 3

Processor Count: 4

RAM: 8001 Mb

Graphics Card: Intel® HD Graphics 4600, 1024 Mb

Hard Drives: C: 922 GB (796 GB Free); D: 111 GB (62 GB Free); E: 298 GB (248 GB Free);

Motherboard: Packard Bell, iMedia S2885

Antivirus: Windows Defender, Enabled and Updated

[KenB]

Hi Roy,

 

Sorry for the slow response.

 

Open Device Manager

Click on the circle bottom left > type in ......device manager .... hit ENTER

 

Click on "View" in the toolbar at the top.

Click "Show Hidden Devices"

Now look down the list to see if your scanner is listed.

 

If it is - is there a yellow exclamation mark or red x ?

 

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Have you tried uninstalling and re-installing the software [ drivers ] ?