[Solved] Updating the AMD graphics driver

[mij]

I used to be able to run Stellarium but now it tells me that my platform does not support the minimum required OpenGL 1.2 and to please update the graphics driver.

Using speccy I find it refers toan Acer V22GHQL

Using dxdiag it says an AMD 760G

I am now thrown, which is it to be?

Jim

[Starbuck]

Hi Jim,

 

please update the graphics driver.

Using speccy I find it refers to an Acer V22GHQL

Using dxdiag it says an AMD 760G

Acer V22GHQL .... this is your Monitor.

AMD 760G.... this is the chipset on your motherboard.

 

When running Speccy on my laptop:

 

https://i.imgur.com/mT5CF9P.png

 

the monitor is the top section on the graphics section, the integrated graphics is the bottom section.

Edited September 1, 2017 by Starbuck

[mij]

Thank you for ansering Starbuck, very gratifying.

Speccy gave the following:-

 

Graphics

Monitor

Name Acer V226HQL on AMD 760G (Microsoft Corporation WDDM 1.1)

Current Resolution 1920x1080 pixels

Work Resolution 1920x1032 pixels

State Enabled, Primary, Output devices support

Monitor Width 1920

Monitor Height 1080

Monitor BPP 32 bits per pixel

Monitor Frequency 59 Hz

Device \\.\DISPLAY1\Monitor0

ATI video

Manufacturer ATI

Model video

GPU RS780

Device ID 1002-9616

Subvendor Gigabyte (1458)

Current Performance Level Level 0

Die Size 64 mm²

Release Date 2009

DirectX Support 10.0

DirectX Shader Model 4.0

OpenGL Support 2.0

Driver version 8.56.1.16

ROPs 4

Shaders 40 unified

Memory Type System

Count of performance levels : 1

Level 1

 

Looking at that do I want a version later than Driver version 8.56.1.16 ?

This is all very confusing for peeps like me.

Jim.

PS There isn't an option to update the graphics driver in device manager

Edited September 1, 2017 by mij

[KenB]

Hi Jim,

 

Go back to Device Manager.

Click the > next to Display Adapters - right click your Video Adapter > select "Update Driver"

Make sure you have an internet connection.

Let Windows look for a driver automatically

 

This doesn't always produce a positive result - but it is worth a try as a first step.

[mij]

Hi Jim,

 

Go back to Device Manager.

Click the > next to Display Adapters - right click your Video Adapter > select "Update Driver"

Make sure you have an internet connection.

Let Windows look for a driver automatically

 

This doesn't always produce a positive result - but it is worth a try as a first step.

Ok, I did that but it would not display the page it should be. It displayed a page similar to the one displayed when I updated the driver I found on the net. I corrected it then as I did today, by restoring to a previous date.

A BTW was that it displayed Stellarium ok but nothing else. There must be something wrong with the driver?

Jim

 

O

[mij]

I am wondering if I may have contacted something. A site I frequent (wetcanvas) has been hacked by an adult ****ographer. But it only is affective with an updated driver.

Jim.

[KenB]

This link takes you to the AMD site. - click here

If you get re-directed let us know.

 

There is a "Automatically Detect and Install Your Driver" button.

[mij]

Thank you for responding so quickly.

I have tried what you said and got a different response from that previously. I got:-

 

Error 182. AMD installer cannot properly identify the AMD graphics hardware.

 

I havie tried following their advice on this matter but soon got lost. The steps they expect me to take are too large for this non-techie guy.

Jim

[mij]

Victor Meldrew mode:

" I don't believe it "!!!

I thought I'd try to get an image of both pages that the attempted update displayed. When I tried it, it worked on both pages, Stellarium AND my daily viewings.

When I tried the site you suggested I got the error 182 but before that it downloaded and installed what I thought were the correct drivers. Hence I was disapointed to see the 182 error. But it must have installed something as it now works. Yippee! I am leaving it well alone.

Thanks very much.

Jim.

[Starbuck]

Glad to hear that everything is sorted and running properly.

I'll mark this thread as 'Solved'.

 

Safe surfing. http://fc08.deviantart.net/fs71/f/2010/033/b/3/Computer_addict__by_Sinister_Starfeesh.gif

[mij]

Yes, it certainly is solved!

Thank you very much.

jim

[KenB]

That's good to hear Jim :)