Windows 10 the only variable

[ragnar23]

Hi guys as my profile suggests im a web developer , now we should have a good knowledge about software and operating systems i believe i do , but admitedly my harware knowedge is lacking...

 

so this leads m t my question , had a i5 Pavilion g7 laptop with windows 7 , it worked great for all my programming needs and even got by doing some video editing on adobe premiere ( just just) :) .

So i though its time to go the next level after careful consideration i found what i thought was my answer in the asus f541u series 3.1 gn i7-6500, nvidia geforce , i ugraded the ram because it comes standard with 8gb, which was strange.

 

Anyway i found to my horror that this laptop is slower even when just working on the windows 10 operating system alone. I know when i had the g7 i tried windows 10 and it slowed my computer down tremendioulsy so i happily went back to windows 7.

 

Is it posible the operating system could cause this ? what could possibly make my pavilion i5 faster than the newer asus i7 . In alll aspects genaral usage , dreamweaver , games , my video rendering even the very transfer of data onto a usb is slower and let me not mention its internet speed ..... i must be missing something here any idea if you need any other specs just ask ,,,, please i really am bummed after spending all that money to be sitting back on my old laptop with this costly thing lying there in the corner ,

[joddle]

You mentioned upgrading the Ram - could that be the issue? What did you mean by upgrading? - adding more or changing the original? In your position my first reaction would be to return the PC to its original configuration - 8Gb is enough to test the machine for speed in W10 etc. If it's still slow then maybe others will chip in here .I have had suspect RAM cripple a machine before and taking it out cured a speed issue!

[Starbuck]

Hi ragnar23

 

As joddle pointed out, 8GB of ram is ok to run Win10 and shouldn't be a problem.(but the new Ram could be faulty as pointed out)

How much Ram did you add and how much can the MB actually handle?

What MB is installed?

[joddle]

Adding to Starbuck - can you specify what type of additional ram you put in - not just the size but make, type and full specification and in how many slots and who put it in - could it have been static damaged?

[ragnar23]

Hi guys thanks for you resposes i added 8gb sdram this was advised to me by the sales person, i dont know about the slots joddle id have to check but i dont want o open it in case i decide to return the thing , i even got an ssd external hardrive to keep only programs on the laptop anyway i think i got fluked badly , im actually using my g7 as it is faster and the Asus was slow like this out of the box.

 

The other thing about this pc maybe a clue if my g7 and itv and xeria phone are on the router they all run fine as soon as this asus joins the homegroup it bassically stops all other devices in their tracks with regards to internet usage.

[Rustys]

From what you have stated the system is still under warranty. You should be talking to them before it gets to late to return it or have it repaired. This way they also have it documented that this is happening. (If you have no done so already).

 

Since they system is still under warranty you may wish to be careful about opening it may and or may not void the warranty.

 

Some things that may be causing this.

 

Windows 10 constantly updating

Other installed software updating (also installing the updates)

During shipping some thing may have come loose and may not be making a proper connection and just need to be reseated

Hardware failing

Something mis-configured

software you are using not compatible with Windows 10.

[joddle]

Something is not right there - I am a big fan of Asus machines as normally they are good value as well as being pretty well built. No way should a properly functioning Asus laptop added to a network starve other machines of resources - unless its downloading loads of updates or is virus contaminated. It all points to something internal slowing the machine down and the two main candidates or either a machine fault or a ram fault. Could it even be a fake? Even with its basic spec your new machine should be quite a bit faster than your older one!

 

In your position I think its back to the shop - insist they get it working properly as currently its not fit for the purpose for which it was purchased but (don't know much about consumer law in SA but there must be some protection!) - anyway suggest they remove the additional ram and retest explaining you don't want to do that in case you invalidate the guarantee. If then it still is a lemon then get a replacement but don't let the shop mod it in any way at all. Take it home and test it out - If it works fine then consider getting help to add more suitable ram from someone else after checking the quality and suitability of the ram you are getting- or maybe even live without it!

 

Running the Crucial Scanner will tell you how many slots are occupied at the moment and how many are free - it wont tell you much about the quality of the ram though but will tell you what type of ram there should be in the machine.

 

Keep us updated on any progress

[Starbuck]

it wont tell you much about the quality of the ram though

You can check this by running the Windows built in tool:

Windows Memory Diagnostic

This works by writing data to each sector of your computer’s RAM and then reading it back in turn.

If the tool reads a different value, this indicates that your RAM is faulty.

 

Instructions: How to Test Your Computer’s RAM for Problems

[KenB]

Ragnar23,

 

i ugraded the ram because it comes standard with 8gb

As others have indicated this seems to be the logical cause of your problem.

 

Did you try what what joddle suggested ? [ returning the original RAM to the system or taking out the new RAM if the original 8Gb is still in ]

[joddle]

Also noted that according to data sheet on the web for you PC that 12 GB it the max allowable ram but there is only one RAM slot - so what happened to the original Ram? and what value was it replaced with? Its looking more and more like a Ram issue - if the wrong type of RAM or excess ram has been installed then that could be the root of the issue. The original spec is for DDR3L SDRAM Speed 1600 MHz / PC3-12800 1 x 4 GB + 4 GB (soldered)

[joddle]

i added 8gb sdram this was advised to me by the sales person.

I have just re-read that post - and if you added 8GB to the original 8GB you most certainly have gone way over the 12GB limit for the system - and the sales person who suggested it should have known that!

[ragnar23]

I have just re-read that post - and if you added 8GB to the original 8GB you most certainly have gone way over the 12GB limit for the system - and the sales person who suggested it should have known that!

 

Well this kinda *&^s me off a little i must say, i have no idea im not going to touch anything further , il take it in tomorrow and go and see what they have to say it is 16 and you guys say limit is twelve? something seeems off but its obvious that where the prob is because i cannot possibly foresee this laptop being this slow in factory condition and the only thing changed was ram.

 

Thanks il let you know if i resolves anything

[joddle]

Before you go back to the shop please read the manual which came with your PC - the spec will confirm what the max Ram is - On the web all indications are that the limit is 12GB but if your model is slightly different your manual may say something else. If however the limit is confirmed at 12 GB then your dealer is really at fault and should have known that 8GB extra was too much. If the limit is higher than 12gb then the RAM he put in may be suspect or the wrong type and so the machine needs to be tested in its original state - I.e. without the additional RAM. Only then will you know for certain if its a RAM issue or something else - If it is the RAM then you should get your money back for that at least so you can then get the correct RAM if you still want that - If its not the RAM and something else then you should be offered a replacement machine under the warranty. The only other possibility is that the machine is OK with the original RAM but won't accept an upgrade - and if that's the case its a machine fault and so should be replaced under warranty. Let us how how you get on...

[joddle]

Just to add to above - looking more on the web to verify things - it gets a little more confusing as the f541 series has a number of incarnations specs and these seem to vary a little depending on the country for which they are aimed! I cannot see the exact model the OP has mentioned and see that different the RAM specs are not all the same. So to be sure - check the manual for your particular machine first - then once you know the max of ram you can begin to understand where the problem might be. I still think the additional RAM is the most likely cause of your issues but you wont know until the shop removes it and tests again!

[Starbuck]

read the manual which came with your PC - the spec will confirm what the max Ram is - On the web all indications are that the limit is 12GB but if your model is slightly different your manual may say something else.

Easiest way is run the Crucial Scan.

This will tell you how much Ram memory is installed, how many modules,how many slots are used, how many are available, how much Ram memory can be installed and what type of memory you can install.

E.G:

 

https://i.imgur.com/pThzcBS.png

 

Go to http://www.crucial.com/uk/systemscanner/index.aspx

 

1. First, agree to the terms and conditions.

2. Click the "download the scanner" button, and choose "Save File" when prompted.

3. Save the file to your desktop, or anywhere you prefer.

4. Navigate to this saved CrucialScan.exe file and open. If you get a security warning, click "Run" to allow the download.

5. It will take several moments while your browser is updated with your scan results.

 

When the report comes up it will tell you how much Ram memory is installed, how many modules,how many slots are used, how many are available, how much Ram memory can be installed and what type of memory you can install.

Crucial will also give you a price for any recommended Ram upgrades, but you don't have to accept this.

You are free to use their scanner and then buy your Ram chips from wherever you want.

[ragnar23]

Hello guys

 

I would have loved to run that scan but i dot hav the laptop right now , i read some conflicting stuff i may have my model numbers mixed up

 

Just thought id inform you the model has f541uA at the end this model has space for 16gb but something about one slot or 8 gb is sodimm ram ( also i saw that some reviws state 12gb as most of you pointed out) Either way somethings off listen to this...

 

i took it back asked the guy what ram he put in? he scratched around and looked for the paperwork , the i asked him what sodimm ram is ( i read a little online ). He didnt have an answer really !! Like h didnt know or was avoiding the question, so i told him that the specs for the model indicate that one slot or th other 8 gb im not sure could only use sodimm ram or possibly 12 gb ram depending on the model ( neither of which you stated was put in) amazingly the paperwork could not be found and he told me he would phone me with the details.

 

I then went to my car fetched my my g7 and placed it next to the asus and showed him how my g7 rapes the asus which is utterly crazy. I said this g7 i bought years ago and it cost half the price the specs are nothing compared to the asus right?

 

He said yeah something definitely isnt right ( employee of the month right?) , i left it there they're going to have a look at it , honestly tho i just want another laptop , il get the ram myself ad get some other guy to set it up , but then he said it would void any warranty. .

 

Last time il be dealing with them.

Edited October 4, 2017 by ragnar23

[joddle]

Seems your dealer should not be in business - at least in computers! - from what you say it seems that the additional Ram is the problem but not due to excess memory as I first thought but maybe just not suitable for this PC! However even the f541ua has different variants so again I cannot be sure what the proper spec of your machine is. - and interestingly I can't find I on the list of current products on their South African website - but that may just be me!

 

BUT punching in f541ua into the Crucial memory site reports only 12gb max!!

 

[ATTACH=CONFIG]1543.vB5-legacyid=2640[/ATTACH]

 

The new ram needs to come out and the machine tested again. If its fine then maybe simply get your money back for the Ram and get some put in elsewhere - I don't know if adding ram would invalidate the warranty - but maybe check with ASUS on that but maybe putting incorrect RAM in does invalidate the warranty so if it is wrong then maybe the dealer is actually liable!. The only other option is to say as the machine is not working properly you want a full refund then get another machine from elsewhere. No idea about consumer law in your part of the world so maybe best to check.

 

At the end of the day your have paid for a high spec machine and that's not what you have got so far -ASUS will not be pleased if a dealer is screwing up their reputation by botching upgrades!

Edited October 4, 2017 by joddle

[joddle]

Just looked at the ASUS site for warranty conditions and I note the following:

 

Warranty Limitations: Warrant doesn’t apply to the product if:- "The product being serviced or repaired by anyone or un-trained engineer other than Authorized service Provider and modification from original ASUS manufacturing standard"

 

Not absolutely sure if that applies also in SA but if the OPs dealer is not "Authorized" then in fitting the new RAM he may possibly have invalided his warranty! I hope not but the OP needs to check this for himself.

[ragnar23]

Just looked at the ASUS site for warranty conditions and I note the following:

 

Warranty Limitations: Warrant doesn’t apply to the product if:- "The product being serviced or repaired by anyone or un-trained engineer other than Authorized service Provider and modification from original ASUS manufacturing standard"

 

Not absolutely sure if that applies also in SA but if the OPs dealer is not "Authorized" then in fitting the new RAM he may possibly have invalided his warranty! I hope not but the OP needs to check this for himself.

Yea good point , i got it back today they said that they couldn't find any faults so they , reinstalled and checked everything , got home same thing , so now i went ahead and did those scans , i dont know why i should be troubled with this , its their responsibility. Is speaking to Asus even a option? i would do that. Here are the scans guys seems i was wrong about the model :

[ATTACH=CONFIG]1545.vB5-legacyid=2642[/ATTACH][ATTACH=CONFIG]1544.vB5-legacyid=2641[/ATTACH]

 

Again thanks for your interest in this issue .

Just for interest sake here is my old laptop that beats the crap of the acer in everything from 3d rendering right down to its internet speed in every facet the g7 is faster, that cant be right...

 

[ATTACH=CONFIG]1546.vB5-legacyid=2643[/ATTACH]

Edited October 9, 2017 by ragnar23

[joddle]

Ah yes the correct machine id does help !!!

However, if they checked everything how do they account for the slow speed? - You say it is just as bad as before but really you need to be there when they test it to demonstrate its not right. If they simply reinstalled everything then I would expect it to be just the same - and that does not really help isolate a fault - l still would want to know how the machine performs as supplied from the maker - i.e. without the additional RAM - that's the one thing that is essential to determine if its a machine or RAM issue. Did they do that? - and you need to be there when that is done to verify the result - Or they could just compare it with another new machine without any mods! What other tests did they do? You can easily download and run a benchmark tester (just google for free benchmark tester) and run it on both your machines to give some sort of authoritative comparison which you can then wave in front of the dealer - and if the dealer is not able to come up with something more concrete I would be in touch with ASUS for some help or asking for my money back because it does not do what it was purchased for.

[ragnar23]

Ah yes the correct machine id does help !!!

However, if they checked everything how do they account for the slow speed? - You say it is just as bad as before but really you need to be there when they test it to demonstrate its not right. If they simply reinstalled everything then I would expect it to be just the same - and that does not really help isolate a fault - l still would want to know how the machine performs as supplied from the maker - i.e. without the additional RAM - that's the one thing that is essential to determine if its a machine or RAM issue. Did they do that? - and you need to be there when that is done to verify the result - Or they could just compare it with another new machine without any mods! What other tests did they do? You can easily download and run a benchmark tester (just google for free benchmark tester) and run it on both your machines to give some sort of authoritative comparison which you can then wave in front of the dealer - and if the dealer is not able to come up with something more concrete I would be in touch with ASUS for some help or asking for my money back because it does not do what it was purchased for.

 

Yea sorry about the name , so you dont se any problems on the scans? Lets say i removed the ram myself , i would have to make sure its the one they added , and wuld the bios pick it up by itself that the mempry has changed or do i have to manually change that myself ? Bench mark test ok im doing that next i will post here too. Thanx again

[joddle]

Personally I would not take the RAM out myself as the dealer could then say you caused a problem. - However if you did, make sure you know how to handle RAM first - you can wreck it easily just by touching if you have a static charge on you - so make sure you take all the proper precautions. The machine may well report a change in memory when it boots up.

 

As for the crucial scan - I was a little surprised more detail was not forthcoming on the memory as in the HP case - I wonder why that is? Other than that it seems normal but does not tell you if the ram is good or even compatible but does suggest the additional RAM is in slot 2.

 

In your position I would do the benchmark test first on the PC as is and on you old PC and compare the results. - Post them here so we can see what it it is saying. Novabench is a very simple test and is free but would give a good start. If you do remove the RAM yourself retest again with the RAM out.

[ragnar23]

Ok here we go :

[ATTACH=CONFIG]1548.vB5-legacyid=2645[/ATTACH][ATTACH=CONFIG]1549.vB5-legacyid=2646[/ATTACH]i Hope you guys can read them , the Asus seemed to perform way better in the test especially on the 3d testing as it has live displays, i did see while it was testing in the testing thread something about slow i/o but when in the report there is nothing .

 

Sorry about the quality i hope its readable that attachemt at the bottom istn but the two ontop are ok

Edited October 9, 2017 by ragnar23

[ragnar23]

Ok guys my last post until a reply i dont want to be seen as spamming , i had the hardrive changed too , i see that that isnt performing up to standard ( 21 percentile) .... Possible Cause?

[joddle]

All a bit of a mystery - I think if the additional memory can be eliminated then the dealer should either give you another replacement straight away or at least send the PC back to ASUS for examination - no way should it be performing less than your old HP. It will need a detailed letter going with it explaining exactly the way the issues manifest themselves (i.e. comparisons of run times of jobs you have had issues with and internet connections) so ASUS can see exactly what is going on. I can't think of any more you can do at the moment. It appears you may just have chanced on a rouge machine - but from here that is also difficult to prove. The effect on internet access particularly is making me feel there is an on board issue there - I assume y have tested that with an Ethernet connection and not just wi-fi!