Can't turn off Desktop

[PEV]

I run an HPENVY23 desktop with Windows 8.1

I cannot turn off at start/shut down menue.

I also tried to turn off from the switch at top right hand which only put the PC to sleep.

After I post this thread am going to try again with top right hand switch and then if no good will pull the plug.

Any help much appreciated!

Ray

[Rustys]

Have you tried Alt+F4?

 

May have to try it a few times if there are open programs it will bring up the power/sleep dialog box. From there you should be able to scroll through the list to locate Shut Down.

I cannot turn off at start/shut down menue.

What happens when you attempt shutting down from the menu?

[PEV]

Thanks for your reply.

I have used the age old 'pull plug out of wall wait 30 seconds and turn back on' and it works!!

Next time i will try your suggestion.

Ray

[PEV]

oh by the way Rustys when I tried turning off from Start menu NOTHING HAPPENED

Ray

[Rustys]

Thank you for letting us know.