[Solved] W10 crashing after update from W7

Hafoi Bin Ereafower · September 19, 2018

What Ho Chaps,

My aged Samsung laptop finally gave up the ghost some months ago and have been using a tablet for "internety" things - till I inherited a rather nice Dell Inspiron lappy a couple of weeks ago.

It's got an i3 and more than enough RAM thingummys to satisfy me - - only problem was it had W7 and so I thought I'd update it - so off I went to the Microsoft website to download W10.

Yes I know they'd said free versions weren't available any more but I'd read if you update the media files it gives you access to the W10 update and so it proved.

Anyhoo - - my new W10 OS is not (or appears not) to be behaving itself in that it freezes, crashes (i.e. black screen) every so often - sometimes with pop ups which say things like "Logitech file caused prog to stop".

So I've used Revo Uninstaller to get rid of everything Logitech (it was for an external mouse which I don't use) and it's still happening.

Now in fairness to W10 - - when I first used the laptop with W7 it did crash a couple of times so there may be something inherited from the previous OS - - Oh - the other thing it does which is very strange when the system boots it sometimes takes a very long time - plus asks you to press F1 or F2 annnnnd about every third time it boots it plays the W7 intro jingle. It's as though it starts to boot 7 then goes through to 10

So dear chaps - my question is - do you think I've been infected (Windows Defender doesn't think so) or is it best just to do a complete refresh of W10 not saving any files from previously - - I have got back a back up.

Regards,

H B E

Edited October 11, 2018 by KenB

Rustys · September 19, 2018

So dear chaps - my question is - do you think I've been infected (Windows Defender doesn't think so) or is it best just to do a complete refresh of W10 not saving any files from previously - - I have got back a back up.

Yes when you do an update you sometimes do inherent the previous versions issues.

Do you know if the system has a HDD or SDD?

If it is a HDD check and make sure it is free for any issues and not failing.

If you have the information you want to would do a complete wipe and reinstall.

Hafoi Bin Ereafower · September 20, 2018

What Ho Rustys,

Thanks for the response.

Pretty sure it's got a mechanical hard drive - not one of these new fangled solid thingummys.

Which leads me to my next question - if it's an intermittent fault how can I tell its the drive that's faulty ?

Regards a "complete wipe and reinstall" is that - going back to the MS web site and downloading the software for W10 again or can it be done using Refresh/Recovery already on the system ?

Forgive all the questions I'm a "bear with very little brain".

Regards,

H B E

Rustys · September 20, 2018

Which leads me to my next question - if it's an intermittent fault how can I tell its the drive that's faulty ?

Run a Check Disk on the drive. Let us know if you get stuck and or have any question.

While in windows press the Windows Key + X which will open a shortcut list.

Look for Command Prompt (Administrator) and select that

Once it opens Type

chkdsk /r

Wen the following screen comes up press Y for Yes so it will run

Type

exit

Shut Down the system then power it back on. It will take it a while to complete depending on how large the drive is so please be patient. Do not interrupt it or you may ruin the drive.

Rustys · September 20, 2018

Now to find out what the report shows after the scan was ran.

Follow the information in this link.

http://magazine.freepchelp.uk/how-to-find-and-read-a-chkdsk-report/

Please copy and paste the contents of the information in your next post.

Hafoi Bin Ereafower · September 21, 2018

What Ho Rustys,

Excellent description of what to do - so much so it went swimmingly until the last bit of how to get the text file onto the desktop i.e. after cutting and pasting the instruction into the powershell screen hitting the enter button does not produce a text file on the desktop.

The check disc went well taking about 35 minutes - just no text file - - well - one I can find anyway.

System does seem a bit smother though although might be my imagination.

Should I do anything else or is it worth moving onto replacing/refreshing W10 - - or what I'm tempted to do is use it and see if the check disc has worked ?

Oh - and one thing I find strange when digging around for the text file I have a desktop icon on my toolbar bottom of screen in clicking on it I've the usual list - but two control panel listings - one of which if clicked on give the usual windows rectangular pop up with "adjust your computers setting" then small pics with System and security etc. The other control panel listing has a small black arrow against it and when cursor laid over listing pop up appears with same nine sections - against which is further black arrow etc - sure you've got the picture - - - two different representations of control panel - - - could this be an indicator of some elements of W7 still being on the system and affecting the stability of the system ?

Regards,

H B E

Rustys · September 21, 2018

Then lets try this and see how it works for us.

Press Windows Key + X

Select Event Viewer

On the left expand the Windows Log folder

Now Select Applications (may take it a few to load)

In the middle looking under Source scroll down the list looking for Wininit

Click on that and on the far right click on Copy then Copy Details as Text

Now in this thread just paste the information

Right click with the mouse and select paste

or

Press the Ctrl Key + V

Should I do anything else or is it worth moving onto replacing/refreshing W10 - - or what I'm tempted to do is use it and see if the check disc has worked ?

This is up to you like you stated in the original post that under Windows 7 it was starting to crash on you.

My honest opinion is if there is nothing on the system that you want then I would go ahead and do a fresh install of Windows 10. Other wise we can get the data then do a fresh install of Windows 10.

There is one thing that I would like to check.

Go into Setting

Now select Update and Security

From the left select Activation

Look to the right and see if it says Windows is Activated with a digital license

Hafoi Bin Ereafower · September 22, 2018

Dear Rustys,

Thank you for your patience.

Yes it says Windows is Activated with a digital license

I'll try the Event Viewer copy later in the day when I've a bit more time.

It has crashed again a couple of times, plus getting itself mixed up i.e. no start up jingle/start up jingle, also the machine text screen appeared again asking to choose between pressing F1 for continue or F2 for set up - - - so it was my "imagination" it's working more smoothly - - Hey Ho.

Regards,

David.

Rustys · September 22, 2018

Not a problem when you have time.

Some times they work then for some reason they just hick up then go back to OK working just fine.

Hafoi Bin Ereafower · September 22, 2018

Hallo Rustys,

Well that worked - although pretty much "gobbleldygook" to me.

In "man on street" terms what does it indicate ?

Regards,

H B E

Log Name: Application

Source: Microsoft-Windows-Wininit

Date: 9/20/2018 7:56:10 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: DavidL

Description:

Checking file system on C:

The type of the file system is NTFS.

Volume label is OS.

A disk check has been scheduled.

Windows will now check the disk.

Stage 1: Examining basic file system structure ...

377600 file records processed.

File verification completed.

6272 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

344 reparse records processed.

447790 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered to lost and found.

344 reparse records processed.

Stage 3: Examining security descriptors ...

Cleaning up 3277 unused index entries from index $SII of file 0x9.

Cleaning up 3277 unused index entries from index $SDH of file 0x9.

Cleaning up 3277 unused security descriptors.

Security descriptor verification completed.

35096 data files processed.

CHKDSK is verifying Usn Journal...

34597640 USN bytes processed.

Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...

377584 files processed.

File data verification completed.

Stage 5: Looking for bad, free clusters ...

62615608 free clusters processed.

Free space verification is complete.

Windows has scanned the file system and found no problems.

No further action is required.

297106775 KB total disk space.

46039140 KB in 146609 files.

113844 KB in 35097 indexes.

0 KB in bad sectors.

491355 KB in use by the system.

65536 KB occupied by the log file.

250462436 KB available on disk.

4096 bytes in each allocation unit.

74276693 total allocation units on disk.

62615609 allocation units available on disk.

Internal Info:

00 c3 05 00 d5 c5 02 00 fd a1 05 00 00 00 00 00 ................

18 01 00 00 40 00 00 00 00 00 00 00 00 00 00 00 ....@...........

Windows has finished checking your disk.

Please wait while your computer restarts.

Event Xml:

<Channel>Application</Channel>

<Computer>DavidL</Computer>

</System>

<Data>

Checking file system on C:

The type of the file system is NTFS.

Volume label is OS.

A disk check has been scheduled.

Windows will now check the disk.

Stage 1: Examining basic file system structure ...

377600 file records processed.

File verification completed.

6272 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

344 reparse records processed.

447790 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered to lost and found.

344 reparse records processed.

Stage 3: Examining security descriptors ...

Cleaning up 3277 unused index entries from index $SII of file 0x9.

Cleaning up 3277 unused index entries from index $SDH of file 0x9.

Cleaning up 3277 unused security descriptors.

Security descriptor verification completed.

35096 data files processed.

CHKDSK is verifying Usn Journal...

34597640 USN bytes processed.

Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...

377584 files processed.

File data verification completed.

Stage 5: Looking for bad, free clusters ...

62615608 free clusters processed.

Free space verification is complete.

Windows has scanned the file system and found no problems.

No further action is required.

297106775 KB total disk space.

46039140 KB in 146609 files.

113844 KB in 35097 indexes.

0 KB in bad sectors.

491355 KB in use by the system.

65536 KB occupied by the log file.

250462436 KB available on disk.

4096 bytes in each allocation unit.

74276693 total allocation units on disk.

62615609 allocation units available on disk.

Internal Info:

00 c3 05 00 d5 c5 02 00 fd a1 05 00 00 00 00 00 ................

18 01 00 00 40 00 00 00 00 00 00 00 00 00 00 00 ....@...........

Windows has finished checking your disk.

Please wait while your computer restarts.

</Data>

</EventData>

</Event>

Hafoi Bin Ereafower · September 22, 2018

Oh forgot to ask - - if the above say's there's nothing wrong with the hard disk what's the best way to do a new install of W10 to ensure best install.

Regards,

H B E

Rustys · September 22, 2018

Oh forgot to ask - - if the above say's there's nothing wrong with the hard disk what's the best way to do a new install of W10 to ensure best install.

Regards,

H B E

Correct it does not show any errors with the drive.

First is this still coming up? We will need to correct before install to prevent any errors happening during the install.

F1 for continue or F2 for set up

What is the model of the Samsung laptop?

Hafoi Bin Ereafower · September 22, 2018

Good evening (from where I am in Blighty) Rustys,

Well that's a relief nothing wrong with the drive.

Yes it does still happen - I would say about every 4th to 5th start up.

H B E

Hafoi Bin Ereafower · September 23, 2018

Dear Rustys,

Apols forgot to advise, the laptop is as follows, this off the "about" page.

Dell Inspiron, model 1764

Core i3 M 350 @ 2.27GHz

RAM 4.0GB

64 bit x 64-based processor

As previous it's been inherited from a relative - it was used on relatively low basis ordering the groceries and a few e-mails and is in fine condition.

It was previously used with a Logitech bluetooth external mouse and I've removed the btooth dongle from it's port and removed all the Logitech files that Revo Unistaller could find.

The machine text screen came up again this morning on start up and it reads mostly as follows,

Phoenix Technologies Ltd"

CPU = 1 processors detected Cores per Processor = 2

Intel Core i3 CPU M 350 @ 2.27GHz

3896m RAM Passed

256kb L2 cache

3072 L3 cache detected

System Bios shadowed

Video Bios shadowed

Fixed Disc 0:VDC WD3200BEVT-75A23TO

ATAPI CD-ROM HL-DT-STDVD+/RWGT32N

Mouse Initialised

ERROR

0271/:Check date and time settings

Press F1 to resume F2 to setup

Hope this helps.

Regards,

H B E

Rustys · September 23, 2018

Thank you for the system specs.

Since we ran the Check Disk is the system still crashing at all?

What could be causing the system to is the RAM is starting to go or is loose and needs to be re-seated.

ERROR
0271/:Check date and time settings
Press F1 to resume F2 to setup

All that needs to be done is set the date and time correctly by pressing the F2 to enter the setup.

Hafoi Bin Ereafower · September 24, 2018

Rustys,

Yes it does still crash and this morning on start up the machine text screen came up again and I pressed f2 to correct the time and date

I had previously reset the time in Windows but not on this screen - - I have now changed the time on the machine text screen as well.

I have restarted the laptop a couple of times and each time it has started up ok - no machine text screen and with the correct time.

I will continue to close down and start up through the day to see if it crashes or restarts with the machine text screen.

The only other clue I can give you which I haven't mentioned before is it has always taken a long time to shut down - on touching the close down on the start menu the screen closes and goes blank but the "On" light and the "Hard Drive Working" light continues to flash - also the fan continues to work for roughly 8 to 10 minutes.

Every other laptop I've had stops working completely within at most a couple of minutes.

Thank you again for your help with this.

H B E

Hafoi Bin Ereafower · September 24, 2018

Good evening from Blighty Rustys,

Well following your good advice and with several start ups today believe we've sorted the start up prob of the machine text screen appearing.

Most of the start ups and use today have gone well until this evening when it crashed again and was difficult to get started again and needed two shots to get it going.

I was in You Tube at the time and at other occasions it has crashed when using Google or in Gmail - - all Google offerings.

Now I have read of circumstances where versions of the dear chaps at Microsoft and Googles offerings (them being at daggers drawn) have not worked as well together as in years past - - is this possibly what I am suffering from ?

At this stage I think I would like to attempt a reinstall of W10 could I have your advice on how best to do this to achieve the cleanest reinstall.

Regards,

H B E

Hafoi Bin Ereafower · September 25, 2018

I really shouldn't have "counted my chickens" one came home to roost again and the machine text file appeared again this morning on start up so I F2'd and the time and date had reverted to the old one - - - so I changed it to current time again and will see if it works this time.

It also crashed again badly late last night and took several goes to restart.

I will go ahead and reinstall W10 and see if the crashing problem can be eradicated.

Then seeing the results I'll think again.

I will report back.

H B E

Rustys · September 25, 2018

What we need to do is test the RAM and see if it is the cause of the system crashing. If it is the RAM then a fresh install will not help since during the the install it may crash.

When the F1 and F2 show that is telling us that the CMOS battery needs to be replaced.

If for that ever reason you DO NOT feel comfortable taking the system apart please let me know.

Do this in a non static flat non conductive surface.

Battery

The battery will be a 3V CR-2032 Li-Mn button cell. Remember to discharge and remove all power. Once the battery is replace you will need to set the date and time again.

RAM

You will need to remove the battery from the system. Ground yourself to prevent a static discharge. Now press and hold the power button for about 20 seconds to discharge the power from the system. Then look just above the battery and remove the cover that is there to get to the RAM.

Remove

If there are more that one sticks present use the inner slot for testing.

Take out one and restart the computer. If the problems persist, turn off the computer and take the other stick out and put back the one you took out

before.

Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the memory module pops up.

Gently pull the memory stick form the slot.

Replacing

Align the notch in the memory module with the tab in the memory module connector.

Slide the memory module firmly into the slot at a 45 degree angle, and press the memory module down until it clicks into place. If you do not hear the

click, remove the memory module and reinstall it.

Hafoi Bin Ereafower · September 25, 2018

What Ho You Chaps,

Well, I went ahead and clean installed W10 wiping out all the files held and coming up with a system (be still my beating heart) that seems to work.

So far I've just started up six times but now it's quicker to boot and it closes down in under a minute compared with 5 to 8 previously. It also seems snappier in operation - so with a fair wind and a hey-ho to the gods - we've cracked it !

I will gradually over the next few days build back in the files I want and things like Google bits I want to use - testing as I go to see if any of them interfere with the way it operates but so far so good.

I will of course report back my progess and keep on the backburner Rustys your suggestion about the RAM facility and it's battery - it's the same one my watch uses !

In the meantime many thanks to Rustys and all you chaps for providing a resource which we of the less enlightened brigade need to use from time to time - as the archers of yore used to say - - "more strength to your elbow"

Your's and with best wishes,

H B E

KenB · September 25, 2018

Let's hope that you now have a computer that behaves itself :)

Rustys · September 26, 2018

Glad to heat that things a going well and hope they stay that way.

Hafoi Bin Ereafower · October 10, 2018

Well chaps my promised update.

As previous episode - the laptop is behaving like a laptop should - starting and closing down quickly, no crashing, freezing and moving quickly (well enough for me) between screens etc.

So great - except - - occasionally (particularly first thing in morning ?) still got the BIOS screen on start up saying "reset date and time" so off I went into town and followed Rustys advice to replace it and buy a button battery CR2032. Fortunately Dell on this model placed the battery under a three screw panel so after removing main battery and the panel there it was - simple job.

Since fitting new battery approx 10 days ago absolutely first class - no recurring problems - so chaps feel I'm not tempting fate by saying we've cracked it !

Looking back at the saga - - as a little used laptop with an old operating system clearly there was something wrong both with the original OS and the button battery.

My downloading of W10 and not doing a "clean install" exacerbated the problem and mixed the OS's - - it's no wonder it felt "poorly".

Rustys' s advice to run the check disc system gave me confidence the laptop was in decent condition and redoing a clean W10 install solved most of problems - replacing the button battery did the rest.

So once again many thanks - it's great to know you're here to help.

H B E.

Rustys · October 10, 2018

Not a problem glad things a working.

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