[Solved] Help Required on New Hard Disc Installation

[Barryuk99]

Pleeeeese help me as I've recently been working with my 12 year old Grandson helping him build his very first gaming computer and have a problem installing Windows 10!

 

The hard disc drive was purchased via the internet and is a 500GB 3.5" SATA Hard Drive 16MB,7200RPM, Hitachi, SATA III 6Gb/s. Also purchased a legal version of Windows 10 that was supplied on a USB stick.

 

Have configured the BIOS boot to select the USB stick first, but get the fault message "Reboot and select proper boot device or insert boot media in selected boot device and press a key" and same message just continues to be displayed no matter what key is pushed?

 

There's another fault message displayed saying "The file size does not match the existing BIOS size" and don't really know what this means or how to get around it?

 

I've added several pics that may help and are hoping I'm just being stupid and its something simple as I have an impatient Grandson stood over my shoulder continually saying "have you fixed it yet Granddad"!

 

Thanks in advance

 

Edited October 10, 2019 by KenB

[KenB]

Hi Barryuk99

 

Welcome to ExTS

 

Thanks for the pics - they do help.

 

It looks like you are attempting to update the BIOS ??

The second image [Winbond W25X80] refers to the BIOS chip.

 

Where did you get the "legal version of Win10" ?

 

Do you have a second machine that you can put the USB memory stick in?

If you can - do this and right click on the memory stick > Properties.

 

What is the "Used Space" in GB ?

 

If you left click on the memory stick it should open so that you can see the installed files.

Can you copy some of these and post them here please?

 

I am trying to determine if you do have Windows 10 on the memory stick.

[Barryuk99]

Hi KenB, many thanks for your response, it appreciated.

 

Happy to report that I've managed to move on from my original issue and was resolved by a setting within BIOS that allowed a larger memory size to be used from a USB device.

 

I had also checked what you said and found all of the correct Windows files were present on the USB stick.

 

Have a new issue now that I'm checking into with the PC shutting down when its just 3 mins into loading the Windows operating system. Its not a reboot, it completely shuts down. Got to be temperature related on the processor I think?

 

Thanks again for your advice.

[KenB]

Got to be temperature related on the processor I think?

This was my thoughts as I read your post.

 

1. Check that the CPU fan is spinning properly and at speed.

 

2. Did you use thermal paste [ a very thin layer ] between the CPU and the heat sink ?

NB

Too much paste is almost as bad as none at all.

[Barryuk99]

Hi Ken,

[Barryuk99]

Hi Ken, oop's.

 

Confirmed that it was an overheating issue, so you were spot on there. Found that one of the securing legs on the processor heatsink was broken causing hardly any contact. Fitted new parts today and heatsink compound. Process temperature monitor was getting up to 128 Degs C before the PC would shutdown!

 

Windows now fully installed and running just fine. Many thanks for your advice.

[KenB]

Good to hear that you got your problem sorted :)