Access denied in safe mode

[orizinss]

I am following a guide that shares steps to reset admin password in safe mode with command prompt. Everything works fine but at the final step, I got en access denied error when inputting this command: net user user_name new_password

 

what's could be the problem?

[KenB]

Hi and welcome to ExTS

 

We don't normally assist with passwords - for obvious reasons.

 

Are you locked out of this machine ?

Edited November 17, 2019 by KenB

[orizinss]

Hi and welcome to ExTS

 

We don't normally assist with passwords - for obvious reasons.

 

Are you locked out of this machine ?

 

It's my dad pc and he forgot the password.

[KenB]

As you are a new member we don't really know you.

You could be anybody.

We cannot take the risk of supplying information to by-pass passwords just in case the pc isn't yours.

I am not suggesting for one minute that this is the case - but you have got to see it from our point of view.

 

I am sorry - we can't help with this specific problem :(

[orizinss]

As you are a new member we don't really know you.

You could be anybody.

We cannot take the risk of supplying information to by-pass passwords just in case the pc isn't yours.

I am not suggesting for one minute that this is the case - but you have got to see it from our point of view.

 

I am sorry - we can't help with this specific problem :(

 

I can understand your concern. thx

[SandraEspada]

It's my dad pc and he forgot the password.

 

Deleted by KenB

Edited November 21, 2019 by KenB

[KenB]

SandraEspada

I informed the OP that we can not help with their problem - this includes members too.