Problem with 2 second freeze on mouse and video playback

[Davetherave]

Hi All Had this issue for a while now. I have an Asus ET2230A All in one PC and a friend has identified the problem is with the AMD Radeon R4 Graphics driver as when its disabled the system returns to a Microsoft drive and problem with mouse disappears. Problem is video playback then starts playing up. Any ideas how to fix? Thanks.

[KenB]

Hi Dave and welcome to ExTS

 

Have you tried updating / re-installing the Radeon drivers?

You can do this from Device Manager.

 

Left corner of the screen - in the Search Box type ..... devmgmt.msc ....click on Enter

In Device Manager click the > next to Display Adapters

[ this is mine ]

 

Right click on the Radeon driver and select "Update Driver"

Select "Search Automatically"

You will need an internet connection.

 

What exactly does it say in Device Manager for your card ?

[Davetherave]

Hi Dave and welcome to ExTS

 

Have you tried updating / re-installing the Radeon drivers?

You can do this from Device Manager.

 

Left corner of the screen - in the Search Box type ..... devmgmt.msc ....click on Enter

In Device Manager click the > next to Display Adapters

[ this is mine ]

[ATTACH type=full" alt="1585558738601.png]1962[/ATTACH]

 

Right click on the Radeon driver and select "Update Driver"

Select "Search Automatically"

You will need an internet connection.

 

What exactly does it say in Device Manager for your card ?

Thanks for reply. Any updates I try still create same problem. I'm trying to install update for Microsoft basic as it doesn't have mouse issue.

[KenB]

Go to Device Manager and disable the M$oft driver.

Right click on it > disable.

You should see a red X next to it.

 

There could be a conflict between the two drivers.