[Solved] Office 16 Click-to-Run Extensibility Component

[Ginge827]

I am trying to put Microsoft Office 16 (64bit) on to my laptop and although I have removed the Click - to -Run component from the file server as explained on Microsoft's support page, I still cannot load Office. I still keep getting the same message that there is a 32bit component on there that must be removed although it is not visible anywhere.

[KenB]

Hi and welcome to ExTS

 

Have you removed any older versions of Office before trying to install Office 16 ?

Apparently they can conflict.

[Ginge827]

Hi and welcome to ExTS

 

Have you removed any older versions of Office before trying to install Office 16 ?

Apparently they can conflict.

Thanks for your welcome and reply. The laptop was refurbished, however I used a Microsoft tool that scanned the computer and found no Office files on there. As I said, I had already removed the Click-to-Run extensions from the File Manager so as there are no more showing I can't remove anything

[KenB]

Can you provide a screen shot of the message relating to the "32 bit component" please ?

If not - what does it say exactly ?

 

Also -

 

CTRL + SHIFT + ESC pressed all together will give you the running processes.

If any are 32 bit they will show here with ( 32 bit ) showing along side.

 

It is ok to have 32 bit processes running.

Does this identify anything that is indicated in the error message ?

[Ginge827]

Hi, Screenshot attached. Checked on running processes and only 32bit process was Apple security (I think for Icloud)

[KenB]

Hi,

There could be leftover traces in the Registry that the installation is picking up.

 

Please try the following:

In the SEARCH box [ bottom left of screen ] type ..... regedit ...then hit ENTER

Click the > next to HKEY_CLASSES_ROOT

Scroll down and click the > next to "Installer"

Scroll down and look for "Products"

Click the > next to "Products"

 

Now press CTRL + F [ together ]

 

 

In the "Find what" box type ....... Office 16 click-to-run Extensibility Component

 

If any entries are found for click-to-run extensibility right click and delete. [ just that entry - nothing else ]

 

If nothing is found try just Office 16 or click-to-run

 

Please DO NOT delete anything you are unsure of.

Please DO NOT make any other adjustments to the Registry.

[Ginge827]

Thanks Ken,

Tried the Registry route and indeed there was one Click-to-Run component on there which I removed. I also tried other combinations like Office 16 etc. After all of this I tried to install again and still got the same errror message.

[KenB]

Hi,

Install Revo Uninstaller [ FREE ] from here - click here

 

Run the software.

Any Office entries please delete.

 

Use the "Moderate" [default] option then after the software has been removed immediately "Scan" for left-over files.

[Ginge827]

Hi Ken,

Tried your latest offer but again to no avail - it seems that everything says that there are no office files or remnants on this computer but as soon as I try to install again I get the same error message. It's looking increasingly likely that I am going to have to start all over again, luckily I have only installed a couple of items

[Rustys]

If I may interrupt I found this which may be helpful read through the entire information.

 

https://support.office.com/en-gb/article/manually-uninstall-office-4e2904ea-25c8-4544-99ee-17696bb3027b?ui=en-US&rs=en-GB&ad=GB

[KenB]

Cheers Rustys - all help appreciated :)

[Ginge827]

Thanks Rustys,

Took a while but carried out everything detailed but still got the same error message when trying to install Office 2016 - back to the drawing board

[Rustys]

Not a problem.

 

Found one more thing that we can try one link is written instruction and the other is a YouTube video.

 

Need to make sure the system is set to show all files and folders.

 

Instructions

https://www.tecklyfe.com/fix-for-microsoft-office-setup-error-please-uninstall-all-32-bit-office-programs-office-15-click-to-run-extensibility-component/

 

YouTube

https://www.youtube.com/watch?v=_aYmsVVy5x8

View: https://www.youtube.com/watch?v=_aYmsVVy5x8

 

[Ginge827]

Thanks again guys for trying to help but the biggest problem I have is that when I get in to the installer I have already deleted the Click-to-Run extensions so there is nothing left to remove - but when trying to install Office 16 I still get the same error message

[KenB]

I did read a "solution" that involved a "Re-set" of your Operating System.

This basically re-installs Windows but keeps your files and data.

 

You did, earlier, suggest that you may "start over" - this may be an option to try before you take that step.

 

Click here

 

If you decide to try this I would suggest that you backup anything you don't want to lose - just in case :)

 

We are happy to try to find a solution still - but we are running out of options. :)

[Ginge827]

My thanks to KenB and Rustys for endeavouring to find a solution to my problem - I have finally managed to install Office by re-installing Windows - took a long time but finally got it done , thanks again

[KenB]

We were trying to avoid a re-install but it seems that was the way to go in the end.

 

There must have been a remnant of the "click to run" extension hiding somewhere.

 

Glad you have Office 16 installed now.

[Rustys]

Glad to hear that you were able to get it accomplished.

 

Thank you for letting us know and keeping us informed.