Google, again!

[bj43cj47]

Hello all. For the past couple of weeks I seem to have upset Mr Google. I'm with Sky internet & at times have lost the internet connection, last week it lasted most of a morning.

 

I get the message, page not responding, or, no internet, or similar wording, but then this came up, "Google has unexpectedly disconnected"

 

What on earth is going on? Any suggestions gratefully accepted.

 

BeeJay

[KenB]

Hi BeeJay,

 

When you get "Page Not responding" etc do you still have an Internet connection?

Bottom right of screen - if you are seeing the icon I have indicated you are getting a connection.

 

Try unplugging the router and re-boot.

 

=============

Bottom left of screen

Type in the search box - devmgmt.msc - then hit Enter

Click the > next to Network Adapters

Are there and yellow exclamation marks or red Xs ?

[bj43cj47]

Hi Ken,

Sometimes yes, sometimes weak. When I went to read this reply from my emails, I got page unobtainable. I was about to take a screen shot to show you when I got the page back up, when the forum site reappeared!!!

 

I've tried rebooting, but it makes no difference. This time I opened the hidden icons to reveal the internet bars, which were at a maximum, & my router was indicating full strength.

Not sure about the above. ie, Bottom left of screen etc?

[bj43cj47]

Came back to my laptop, internet down, checked the icon & took a screen shot, thus.

[Starbuck]

Hi bj,

 

Just a quick question... I assume you are connecting by WiFi, have you tried connecting with an ethernet cable.

Sometimes my laptop disconnects for some unknown reason, if I then plug in an ethernet cable, all's well.

[Rustys]

What we needed a screen shot of was of the Icon showing the the WiFi near the clock. all this shows us is the list of available connections.

 

Are you staying connected to the network and just not getting out to the internet?

 

There are several reason why you may be disconnecting and will also depend on

Distance from signal

Interference form other WiFi transmitters (try changing the transmitting channel)

Interference from household appliances

2.4 Ghz or 5 Ghz

WiFi device needs to be rebooted to clear the cache

The WiFi device is giving out

More that one system using the same IP address on the network (usually caused by having systems setup with static IP address)

Some time on my Gateway (modem + Router) I have to delete them and then have them reconnect usually every few years.

[KenB]

In addition to the above -

 

Do you have another device to try to see if this drops out too ?

 

Please don't ignore any of the above - anything you don't understand just ask :)

[bj43cj47]

@ Starbuck, I'd need an awfully long ethernet cable.

@ What the screenshot is showing, is the number of bars on my internet connection as being 4, other times it can be 3 or even less. During this short time on the forum, the internet has failed 4 times. The distance from the router to my laptop is app. 5mtrs.

I have an Amazon Fire4 that my Son got for the TV which he installed last week. But this problem has been ongoing for some weeks now. I'm not too au fait with technology when it gets too technical. I still don't get Ken's

 

Bottom left of screen

Type in the search box - devmgmt.msc - then hit Enter

Click the > next to Network Adapters

Are there and yellow exclamation marks or red Xs ?

[KenB]

The distance from the router to my laptop is app. 5mtrs.

I'd need an awfully long ethernet cable.

 

I don't understand.

If you have a laptop then surely you can stand/sit close to the router and connect with a cable?

This will eliminate any WiFi problems.

This, obviously, isn't a permanent proposal.

 

I still don't get Ken's

click here

Edited August 30, 2020 by KenB

[bj43cj47]

Thanks for your help. I've bookmarked this info for my Son to explain & do the necessary when he next visits, so a response might not be immediate. I've opened the links & am now completely flummoxed. As for the ethernet cable, yes I could go down that route (pun intended) short term, but totally impractical long term. Also I'm paying SKY for the internet, so a stronger router surely could be the answer, especially if an ethernet cable as suggested would cure it? I will respond with my progress, but it may not be imminent.

[Monami]

Is this only happening with google, or also with other internet appliances?

[bj43cj47]

No.1 Son not put appearance in yet. Since opening this thread, I haven't had a problem?? But when I do, it's when googling er! Google.

[bj43cj47]

Hi all, the above problem is now sorted. Sorry for the late update, but I wanted to be sure the problem was well & truly fixed.

So my Son chanced a visit (covid) to weigh up the situation & the first thing he decided to do was to re-route a new telephone line from the original entry point into the house, to now enter immediately behind the TV & then to get a very very long high-tech, top of the range Ethernet cable made up by a colleague at his place of work. When we'd done the 'phone line, the Ethernet cable then followed alongside to behind the TV & the other end was now fed into the loft at the same point of entry as the original 'phone line, across the loft space & through the conservatory ceiling to where we'd decided the Wi-Fi booster would be, fortunately we live in a bungalow. So now, behind the TV, is the 'phone line & Ethernet cable connected to the SKY Hub & at the other end connected into the booster located in the conservatory. Never had an issue whatsoever since.

What a guy. If he was still getting pocket money, I would have thought about a rise!!

[KenB]

Thanks for the feedbck.

It sounds as if your son did a great job. :)