Outlook issues

[Flyinbrian]

I hope someone can help with this it is taking up so much time to try and resolve.

 

I have Office 365 and use Outlook for my email, all has been well for a couple of years, I get regular updates from MS.

 

About 10 days ago I found that:

 

a/ all the sub folders under my Inbox folder had disappeared although they still exist in my BTmail if I access through a browser.

 

b/ I can not delete any emails, (within Outlook) If I try I get "The operation cannot be performed because the object has been deleted"

 

It could well be a self inflicted issue as I was trying to get Outlook onto my new mobile phone (unsuccessfully) but can not be sure of the timeline.

 

Thanks in advance for any help, please try to keep to English as fa as possible, not tooo much tech speak

 

OH - PC is an HP Laptop about 21/2 years old with a core 7 processor and SSD, I have no storage problems.

 

Regards

Brian

[Trips]

I know this is an old thread, I see no one helped with it . I will give it a try.

Maybe try these steps to troubleshoot the problem.

Here are some possibilities that could be causing the issue:

1. Antivirus/Firewall Software: Security software can sometimes block Outlook’s access to the internet or its ability to perform certain operations. Temporarily disabling it can help identify if it's the cause.

2. Add-ins: Outlook add-ins can sometimes cause issues. Disabling all add-ins and then re-enabling them one by one can help pinpoint the problem.

3. Corrupted Outlook Profile: A corrupted Outlook profile can lead to various issues. Creating a new profile may resolve the problems.

4. Windows Updates: Pending or problematic Windows updates can affect Outlook's functionality. Ensuring Windows is fully updated can help.

5. Network Issues: If the internet connection is unstable, it may affect Outlook's ability to sync with the server.

6. Conflicting Software: Other email clients or software that manage emails may conflict with Outlook. Ensuring only one email client is managing the same account can help.

7. Cached Data: Corrupted cached data can lead to issues. Clearing the cache or resetting the application may resolve this.

Investigating these areas can help identify and resolve any conflicts affecting Outlook's performance.

 

Post back if you need more help.

Edited November 13, 2024 by Trips