Possible RAM problems

[exhuby]

Hi,

 

New to this so hope I don't sound stupid.

 

I am having problems with logging on to my tiscali connection homepage. The icon says I am connected, but when I try to log on the info box at the bottom of the screen shows up to 4 green boxes and then seems to go on go slow. It does evenyually connect, but trying the next entry through the net produces the same result.

 

I have had 2 anti virus programs loaded (Spyware Doctor and Mcafee which comes as part of the Dell package) and have read somewhere that this is not advisable. I tried to disable Spyware Doctor but received an error message of STOP:d0000144 Unknown Hard Error Beginning dump of physical memory with several other messages which I have a note of.

 

I have also received several error messages saying cannot read physical memory (I think) with a code on the message. It appears that Spyware Doctor has been disabled as I have no icon for it. I then ran McAfee scan with no errors, but still have the same problems getting onto the net.

 

The rest of the system seems to be running normally whether using Windows applications or running games etc.

 

Compuet is a Dell Dimension 5150 running Windows XP.

[Guest Wolfeymole]

Hello exhuby

 

Welcome to Extreme Tech Support - Free PC Help

 

Your computer could be infected with malware.

 

Malware is the term used to describe computer infections such as Adware, Spyware, Viruses, and Trojan Horses.

You will need to run two malware scanners that are listed in the following instructions.

The time it takes will vary depending on your system and your internet connection, but typically the SuperAntiSpyware scan will take between 30 and 90 minutes, and the Eset online scan will take between 1 and 3 hours.

In most cases, those scans will suffice to disinfect your computer.

 

For best results print the following instructions.

To keep this guide printer-friendly, use your cursor to highlight the contents of below.

From your browser select the "print selection" option to print out these instructions for removal of malware. Follow these instructions carefully.

 

1: Download ATF Cleaner from http://www.snapfiles.com/download/dlatfcleaner.html to remove "junk" files from your computer that contain malware.

When you run ATF Cleaner, uncheck "Cookies" and "Recycle Bin", then click "Empty Selected". For FireFox, be sure to click on the FireFox tab and uncheck "Cookies" and "Recycle Bin" before clicking on "Empty Selected".

 

 

2: Install and run the free version (not the Professional version) of SuperAntiSpyware from www.superantispyware.com

Accept any prompts to allow SuperAntiSpyware to install the latest infection definition files.

DO NOT allow SuperAntiSpyware to protect your Home Page settings.

Double click the yellow "bug"icon in the system tray.

Click on "Scan Your Computer".

Make sure there is a dot on C:\Fixed Drive.

Click "Perform a Complete Scan". Click "Next" and reboot the computer when prompted to do so.

 

 

3: Disable your internet security by right clicking on its icon (usually located in the system tray next to the time display) and choosing "Exit", "Disable", or "Shut Down".

 

4: Run an online scan with Eset from http://www.eset.com/onlinescan/

You must use Internet Explorer for this online scan.

Accept the terms and click "Start".

Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".

Click "Start" to begin the scan.

 

5: Restart your computer, make sure your internet security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list.

[exhuby]

Thanks for your advice. I ran the first two steps both of which produced results. Howevedr the eset.com download produces a zip file which when unzipping says is corrupt.

 

I have tried this download twice with the same results and ni improvement so far on logging on to the net

[maynardvdm]

You can also try the trendmicro housecall scan (click on housecall) or the bitdefender online scan.

[Guest Wolfeymole]

You did use Internet Explorer when running the scan from ESET exhuby yes?