Failure to "Get New Mail" on JUNO

[Guest Dick Ashley]

A blind friend of mine has a new computer with Win XP. He continues to use

JUNO for e-mail.

 

A few days ago JUNO reported the availability of new dialup numbers. I

helped him choose the several local numbers (including the one he had been

using) and correct dialing directions. We then clicked "Get New Mail". The

computer connected to JUNO and appeared to download messages -- but very

very slowly. After about 10 minutes the screen reached 100%. I closed that

screen and was presented with another that reported --

 

Messages: 0 messages sent, 0 messages received

 

Status: Mail transmission has been cancelled

 

My friend and I are mystified and frustrated. Does anyone know enough to

help us? (I use Comcast as ISP and, not surprisingly, the Comcast newsgroup

server doesn't include a group for JUNO.)

 

Dick Ashley

[Guest Uncle Grumpy]

Re: Failure to "Get New Mail" on JUNO

 

"Dick Ashley" <rakelley@xxieee.org> wrote:

>My friend and I are mystified and frustrated. Does anyone know enough to

>help us? (I use Comcast as ISP and, not surprisingly, the Comcast newsgroup

>server doesn't include a group for JUNO.)

 

A group such as this which is for discussing Windows XP operating

system issues isn't the proper place.

 

Is there a customer support number for Juno?

 

That would be a good place to start.

[Guest db ´¯`·.. >]

Re: Failure to "Get New Mail" on JUNO

 

maybe you can open a browser

and visit their website for faq's

help and support, etc....

 

 

 

--

 

db ·´¯`·.¸. , . .·´¯`·..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>¸.

><)))º>·´¯`·.¸. , . .·´¯`·.. ><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>

 

 

..

 

 

"Dick Ashley" <rakelley@xxieee.org> wrote in message

news:9MWdnT8Bya2kIRfbnZ2dnUVZ_jqdnZ2d@comcast.com...

>A blind friend of mine has a new computer with Win XP. He continues to

>use

> JUNO for e-mail.

>

> A few days ago JUNO reported the availability of new dialup numbers. I

> helped him choose the several local numbers (including the one he had

> been

> using) and correct dialing directions. We then clicked "Get New Mail".

> The

> computer connected to JUNO and appeared to download messages -- but

> very

> very slowly. After about 10 minutes the screen reached 100%. I closed

> that

> screen and was presented with another that reported --

>

> Messages: 0 messages sent, 0 messages received

>

> Status: Mail transmission has been cancelled

>

> My friend and I are mystified and frustrated. Does anyone know enough

> to

> help us? (I use Comcast as ISP and, not surprisingly, the Comcast

> newsgroup

> server doesn't include a group for JUNO.)

>

> Dick Ashley

>

>

>

[Guest Patrick Keenan]

Re: Failure to "Get New Mail" on JUNO

 

"Dick Ashley" <rakelley@xxieee.org> wrote in message

news:9MWdnT8Bya2kIRfbnZ2dnUVZ_jqdnZ2d@comcast.com...

>A blind friend of mine has a new computer with Win XP. He continues to use

> JUNO for e-mail.

>

> A few days ago JUNO reported the availability of new dialup numbers. I

> helped him choose the several local numbers (including the one he had been

> using) and correct dialing directions. We then clicked "Get New Mail". The

> computer connected to JUNO and appeared to download messages -- but very

> very slowly. After about 10 minutes the screen reached 100%. I closed that

> screen and was presented with another that reported --

>

> Messages: 0 messages sent, 0 messages received

>

> Status: Mail transmission has been cancelled

>

> My friend and I are mystified and frustrated. Does anyone know enough to

> help us? (I use Comcast as ISP and, not surprisingly, the Comcast

> newsgroup

> server doesn't include a group for JUNO.)

>

> Dick Ashley

 

I would suspect that this is a timeout issue that you must discuss with the

mail provider, as it likely has nothing at all to do with XP, but rather

with their servers.

 

If you are using a high-speed connection, you can quite possibly connect to

the Juno servers via your connection.

 

HTH

-pk