Guest sam Posted July 4, 2007 Posted July 4, 2007 Re: Itunes.exe hi there, i have a problem with my friends ipod shuffle trying to download itunes 7 worked on my pc for my ipod but half way through downloading it on my friends pc sends an error win32ex apllication. what does this mean what do i do where do i turn too for help. not sure what to do never even been on this site before.. plz help sam "Lem" wrote: > The latest version of iTunes (4.9) has created problems for a great many > people. IIRC, you should have received a CD with your iPod with some > version of iTunes on it. I suggest that you install iTunes from the CD > and NOT download version 4.9. > > Go to http://tinyurl.com/7nyuf and read some of the horror stories. If > for some reason, that link doesn't work, go to http://www.apple.com, click on > "support" then click on "discussions." Then scroll down to "Windows > Compatible Technology" and click on "iTunes for Windows." Finally, > select the discussion group "Installation & Upgrades." > > If you read long enough, you will find some suggestions to use the > Microsoft Installer Cleanup Utility, available at > http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 > > I have not used that, so have no info on whether it will help in your > situation. It probably can't hurt. > > If you insist on attempting to install iTunes 4.9, be sure that you have > System Restore turned on and make a restore point before you start. > This saved me, although others have reported that iTunes 4.9 broke > System Restore -- so a Ghost or other image of your hard drive would be > preferable. > > Turn off any antivirus program before you install (some users report > that some a/v apps think that iTunes has a Trojan of some sort; I have > Norton a/v 2005 with latest sigs, and got no such indication). > > If you have any CD/DVD playing/burning software installed (e.g., Roxio > Easy CD Creator or Easy Media Creator, MusicMatch, RealPlayer), be > prepared for the possibility of a loss of functionality. In my case, my > CD and DVD drives were recognized ONLY by iTunes (i.e., not even > accessible by Windows Explorer). If this happens to you (and you can't > recover using System Restore or a drive image), either uninstall and > reinstall your OTHER CD/DVD software (not iTunes) and/or follow the > steps in MSKB 314060. > > Good luck. > > mcimine wrote: > > I recently purchased an Ipod, but have been unable to download and install > > Itunes.exe. I get an error that reads something like "InstallShield runtime > > error". I have also tried to download Quicktime, but I cannot do that either. > > Any suggestions as to how to fix this? >
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