MSINFO32

[Guest J Lunis]

Posted on Help_and_support ng on 6/28 without response.

Hoping someone here can help.

Win XP SR2

Tried running MSINFO32.

Received a response

"CAN'T COLLECT INFORMATION"

"Cannot access the Windows Management Instrumentation software.

Windows Management files may be moved or missing."

 

Within 'Services,' WMI shows it is running.

How do I resolve this?

FWIW, running services.msc results in . . . nothing. No apps appear to

start. No errors. nutin.

[Guest Patti MacLeod]

RE: MSINFO32

 

Hi J Lunis,

 

But you DID receive a response to your posting in the Start -

Help_and_Support newsgroup, and the response appeared not long after you

posted your question:

http://groups.google.com/group/microsoft.public.windowsxp.help_and_support/browse_thread/thread/db90867c8308c627/9fabef0bf1a0bee7

 

 

 

Regards,

 

--

Patti MacLeod

Microsoft MVP - Windows Shell/User

 

 

"J Lunis" wrote:

> Posted on Help_and_support ng on 6/28 without response.

> Hoping someone here can help.

> Win XP SR2

> Tried running MSINFO32.

> Received a response

> "CAN'T COLLECT INFORMATION"

> "Cannot access the Windows Management Instrumentation software.

> Windows Management files may be moved or missing."

>

> Within 'Services,' WMI shows it is running.

> How do I resolve this?

> FWIW, running services.msc results in . . . nothing. No apps appear to

> start. No errors. nutin.

>

[Guest John John]

Re: MSINFO32

 

The first thing to do would be to make sure that the necessary services

and dependencies are running: http://support.microsoft.com/kb/323209

 

If that doesn't fix it read here, there are several things to check with

DCOM that could cause the problem:

http://www.attention-to-details.com/newslog/3ap-system-information-in-xp-cant-collect.asp

 

John

 

J Lunis wrote:

> Posted on Help_and_support ng on 6/28 without response.

> Hoping someone here can help.

> Win XP SR2

> Tried running MSINFO32.

> Received a response

> "CAN'T COLLECT INFORMATION"

> "Cannot access the Windows Management Instrumentation software.

> Windows Management files may be moved or missing."

>

> Within 'Services,' WMI shows it is running.

> How do I resolve this?

> FWIW, running services.msc results in . . . nothing. No apps appear to

> start. No errors. nutin.

[Guest J Lunis]

Re: MSINFO32

 

Patti MacLeod wrote:

> Hi J Lunis,

>

> But you DID receive a response to your posting in the Start -

> Help_and_Support newsgroup, and the response appeared not long after you

> posted your question:

> http://groups.google.com/group/microsoft.public.windowsxp.help_and_support/browse_thread/thread/db90867c8308c627/9fabef0bf1a0bee7

>

>

>

> Regards,

>

Thanks for the response.

Went back and checked all messages in my newsreader (Thunderbird) - no

response in the history although I found it by using the link you provided.

Went to the MS support link and viewed 'Resolution.'

-------------------------

RESOLUTION

To resolve this issue, make sure that the following services start

correctly:

• Event Log

• Windows Management Instrumentation

• Remote Procedure Call (RPC)

-------------------------

All 3 services are started and in Automatic. I do not know how to tell

if these services 'start correctly.'

[Guest J Lunis]

Re: MSINFO32

 

John John wrote:

> The first thing to do would be to make sure that the necessary services

> and dependencies are running: http://support.microsoft.com/kb/323209

>

> If that doesn't fix it read here, there are several things to check with

> DCOM that could cause the problem:

> http://www.attention-to-details.com/newslog/3ap-system-information-in-xp-cant-collect.asp

>

>

> John

>

> J Lunis wrote:

>

>> Posted on Help_and_support ng on 6/28 without response.

>> Hoping someone here can help.

>> Win XP SR2

>> Tried running MSINFO32.

>> Received a response

>> "CAN'T COLLECT INFORMATION"

>> "Cannot access the Windows Management Instrumentation software.

>> Windows Management files may be moved or missing."

>>

>> Within 'Services,' WMI shows it is running.

>> How do I resolve this?

>> FWIW, running services.msc results in . . . nothing. No apps appear

>> to start. No errors. nutin.

>

 

Went to the attention-to-details web site. 3 steps suggested that caught

my eye.

1) Open Control Panel>Administrative Tools>Component Services

Administrative Tools is empty. nutin there.

2) Start DCOM Server Process Launcher

already started

3) rebuild WMI - two ways suggested - I tried both already.

A)- go to system32/wbem/repository and delete everything in there

- reboot & recheck if services & functions are OK (& making sure

wmi

is running, event log is running)

B) try these commands from Start/Run:

regsvr32 %Windir%\system32\wbem\wbemprox.dll

regsvr32 %Windir%\system32\wbem\wbemcore.dll

regsvr32 %Windir%\system32\wbem\wbemsvc.dll

regsvr32 %Windir%\system32\wbem\fastprox.dll

 

What next?

[Guest John John]

Re: MSINFO32

 

J Lunis wrote:

> John John wrote:

>

>> The first thing to do would be to make sure that the necessary

>> services and dependencies are running:

>> http://support.microsoft.com/kb/323209

>>

>> If that doesn't fix it read here, there are several things to check

>> with DCOM that could cause the problem:

>> http://www.attention-to-details.com/newslog/3ap-system-information-in-xp-cant-collect.asp

>>

>>

>> John

>>

>> J Lunis wrote:

>>

>>> Posted on Help_and_support ng on 6/28 without response.

>>> Hoping someone here can help.

>>> Win XP SR2

>>> Tried running MSINFO32.

>>> Received a response

>>> "CAN'T COLLECT INFORMATION"

>>> "Cannot access the Windows Management Instrumentation software.

>>> Windows Management files may be moved or missing."

>>>

>>> Within 'Services,' WMI shows it is running.

>>> How do I resolve this?

>>> FWIW, running services.msc results in . . . nothing. No apps appear

>>> to start. No errors. nutin.

>>

>>

>

> Went to the attention-to-details web site. 3 steps suggested that caught

> my eye.

> 1) Open Control Panel>Administrative Tools>Component Services

> Administrative Tools is empty. nutin there.

> 2) Start DCOM Server Process Launcher

> already started

> 3) rebuild WMI - two ways suggested - I tried both already.

> A)- go to system32/wbem/repository and delete everything in there

> - reboot & recheck if services & functions are OK (& making sure wmi

> is running, event log is running)

> B) try these commands from Start/Run:

> regsvr32 %Windir%\system32\wbem\wbemprox.dll

> regsvr32 %Windir%\system32\wbem\wbemcore.dll

> regsvr32 %Windir%\system32\wbem\wbemsvc.dll

> regsvr32 %Windir%\system32\wbem\fastprox.dll

>

> What next?

 

Try using DCOMCNFG.EXE from the Start Menu Run box and see if you can

get to the DCOM security settings.

 

John

[Guest Patti MacLeod]

Re: MSINFO32

 

If the Service status is started, then they have started correctly.

 

 

 

Regards,

 

--

Patti MacLeod

Microsoft MVP - Windows Shell/User

 

 

"J Lunis" wrote:

> Patti MacLeod wrote:

> > Hi J Lunis,

> >

> > But you DID receive a response to your posting in the Start -

> > Help_and_Support newsgroup, and the response appeared not long after you

> > posted your question:

> > http://groups.google.com/group/microsoft.public.windowsxp.help_and_support/browse_thread/thread/db90867c8308c627/9fabef0bf1a0bee7

> >

> >

> >

> > Regards,

> >

> Thanks for the response.

> Went back and checked all messages in my newsreader (Thunderbird) - no

> response in the history although I found it by using the link you provided.

> Went to the MS support link and viewed 'Resolution.'

> -------------------------

> RESOLUTION

> To resolve this issue, make sure that the following services start

> correctly:

> • Event Log

> • Windows Management Instrumentation

> • Remote Procedure Call (RPC)

> -------------------------

> All 3 services are started and in Automatic. I do not know how to tell

> if these services 'start correctly.'

>

[Guest J Lunis]

Re: MSINFO32

 

John John wrote:

> J Lunis wrote:

>

>> John John wrote:

>>

>>> The first thing to do would be to make sure that the necessary

>>> services and dependencies are running:

>>> http://support.microsoft.com/kb/323209

>>>

>>> If that doesn't fix it read here, there are several things to check

>>> with DCOM that could cause the problem:

>>> http://www.attention-to-details.com/newslog/3ap-system-information-in-xp-cant-collect.asp

>>>

>>>

>>> John

>>>

>>> J Lunis wrote:

>>>

>>>> Posted on Help_and_support ng on 6/28 without response.

>>>> Hoping someone here can help.

>>>> Win XP SR2

>>>> Tried running MSINFO32.

>>>> Received a response

>>>> "CAN'T COLLECT INFORMATION"

>>>> "Cannot access the Windows Management Instrumentation software.

>>>> Windows Management files may be moved or missing."

>>>>

>>>> Within 'Services,' WMI shows it is running.

>>>> How do I resolve this?

>>>> FWIW, running services.msc results in . . . nothing. No apps appear

>>>> to start. No errors. nutin.

>>>

>>>

>>

>> Went to the attention-to-details web site. 3 steps suggested that

>> caught my eye.

>> 1) Open Control Panel>Administrative Tools>Component Services

>> Administrative Tools is empty. nutin there.

>> 2) Start DCOM Server Process Launcher

>> already started

>> 3) rebuild WMI - two ways suggested - I tried both already.

>> A)- go to system32/wbem/repository and delete everything in there

>> - reboot & recheck if services & functions are OK (& making sure wmi

>> is running, event log is running)

>> B) try these commands from Start/Run:

>> regsvr32 %Windir%\system32\wbem\wbemprox.dll

>> regsvr32 %Windir%\system32\wbem\wbemcore.dll

>> regsvr32 %Windir%\system32\wbem\wbemsvc.dll

>> regsvr32 %Windir%\system32\wbem\fastprox.dll

>>

>> What next?

>

> Try using DCOMCNFG.EXE from the Start Menu Run box and see if you can

> get to the DCOM security settings.

>

> John

>

 

Thanks for the help. DCOMCNFG opened the panel(?).

Problem - I followed the text below but INTERACTIVE, NETWORK SERVICE,

AND SYSTEM were already set to allow. What next?

FWIW, when I selected DCOM Config I received a series of errors such as

"The CLSID (numbers), item c:\program files\microsoft

office\office\1033\msohelp.exe and title msohelp key search dialog has

the name value AppID, but is not recorded under HKEY_CLASSES_ROOT\AppID.

Do you wish to record it?" I selected 'no' in each case. Bad idea?

 

Open Control Panel>Administrative Tools>Component Services

 

Then once in Component Services double click on the left hand side on

Component Services>click on + Computers> + My Computer> + DCOM Config

 

Look for Microsoft WMI Provider Subsystem Host>Right Click and go to

Properties>Security Tab>then to the 1st Edit button at the top of the

window>INTERACTIVE, NETWORK SERVICE, AND SYSTEM all need to be set to

allow instead of deny.

[Guest John John]

Re: MSINFO32

 

J Lunis wrote:

> John John wrote:

>

>> J Lunis wrote:

>>

>>> John John wrote:

>>>

>>>> The first thing to do would be to make sure that the necessary

>>>> services and dependencies are running:

>>>> http://support.microsoft.com/kb/323209

>>>>

>>>> If that doesn't fix it read here, there are several things to check

>>>> with DCOM that could cause the problem:

>>>> http://www.attention-to-details.com/newslog/3ap-system-information-in-xp-cant-collect.asp

>>>>

>>>>

>>>> John

>>>>

>>>> J Lunis wrote:

>>>>

>>>>> Posted on Help_and_support ng on 6/28 without response.

>>>>> Hoping someone here can help.

>>>>> Win XP SR2

>>>>> Tried running MSINFO32.

>>>>> Received a response

>>>>> "CAN'T COLLECT INFORMATION"

>>>>> "Cannot access the Windows Management Instrumentation software.

>>>>> Windows Management files may be moved or missing."

>>>>>

>>>>> Within 'Services,' WMI shows it is running.

>>>>> How do I resolve this?

>>>>> FWIW, running services.msc results in . . . nothing. No apps

>>>>> appear to start. No errors. nutin.

>>>>

>>>>

>>>>

>>>

>>> Went to the attention-to-details web site. 3 steps suggested that

>>> caught my eye.

>>> 1) Open Control Panel>Administrative Tools>Component Services

>>> Administrative Tools is empty. nutin there.

>>> 2) Start DCOM Server Process Launcher

>>> already started

>>> 3) rebuild WMI - two ways suggested - I tried both already.

>>> A)- go to system32/wbem/repository and delete everything in there

>>> - reboot & recheck if services & functions are OK (& making sure wmi

>>> is running, event log is running)

>>> B) try these commands from Start/Run:

>>> regsvr32 %Windir%\system32\wbem\wbemprox.dll

>>> regsvr32 %Windir%\system32\wbem\wbemcore.dll

>>> regsvr32 %Windir%\system32\wbem\wbemsvc.dll

>>> regsvr32 %Windir%\system32\wbem\fastprox.dll

>>>

>>> What next?

>>

>>

>> Try using DCOMCNFG.EXE from the Start Menu Run box and see if you can

>> get to the DCOM security settings.

>>

>> John

>>

>

> Thanks for the help. DCOMCNFG opened the panel(?).

> Problem - I followed the text below but INTERACTIVE, NETWORK SERVICE,

> AND SYSTEM were already set to allow. What next?

 

If you tried all that is mentioned in the provided link then I don't

have too many additional suggestions left except possibly rebuilding or

attempting to reinstall WMI. MVP Ramesh has done a nice job of

assembling a condensed version of possible fixes for WMI:

http://windowsxp.mvps.org/repairwmi.htm

 

If things still don't work after trying the fixes you may want to rename

the %windir%\System32\Wbem\Repository folder and try again.

 

> FWIW, when I selected DCOM Config I received a series of errors such as

> "The CLSID (numbers), item c:\program files\microsoft

> office\office\1033\msohelp.exe and title msohelp key search dialog has

> the name value AppID, but is not recorded under HKEY_CLASSES_ROOT\AppID.

 

That shouldn't really matter, it isn't directly related to the problem

at hand. If you find that Office is acting strange you may want to

enable those or reinstall Office.

 

John

[Guest J Lunis]

Re: MSINFO32

 

John John wrote:

> J Lunis wrote:

>

>> John John wrote:

>>

>>> The first thing to do would be to make sure that the necessary

>>> services and dependencies are running:

>>> http://support.microsoft.com/kb/323209

>>>

>>> If that doesn't fix it read here, there are several things to check

>>> with DCOM that could cause the problem:

>>> http://www.attention-to-details.com/newslog/3ap-system-information-in-xp-cant-collect.asp

>>>

>>>

>>> John

>>>

>>> J Lunis wrote:

>>>

>>>> Posted on Help_and_support ng on 6/28 without response.

>>>> Hoping someone here can help.

>>>> Win XP SR2

>>>> Tried running MSINFO32.

>>>> Received a response

>>>> "CAN'T COLLECT INFORMATION"

>>>> "Cannot access the Windows Management Instrumentation software.

>>>> Windows Management files may be moved or missing."

>>>>

>>>> Within 'Services,' WMI shows it is running.

>>>> How do I resolve this?

>>>> FWIW, running services.msc results in . . . nothing. No apps appear

>>>> to start. No errors. nutin.

>>>

>>>

>>

>> Went to the attention-to-details web site. 3 steps suggested that

>> caught my eye.

>> 1) Open Control Panel>Administrative Tools>Component Services

>> Administrative Tools is empty. nutin there.

>> 2) Start DCOM Server Process Launcher

>> already started

>> 3) rebuild WMI - two ways suggested - I tried both already.

>> A)- go to system32/wbem/repository and delete everything in there

>> - reboot & recheck if services & functions are OK (& making sure wmi

>> is running, event log is running)

>> B) try these commands from Start/Run:

>> regsvr32 %Windir%\system32\wbem\wbemprox.dll

>> regsvr32 %Windir%\system32\wbem\wbemcore.dll

>> regsvr32 %Windir%\system32\wbem\wbemsvc.dll

>> regsvr32 %Windir%\system32\wbem\fastprox.dll

>>

>> What next?

>

> Try using DCOMCNFG.EXE from the Start Menu Run box and see if you can

> get to the DCOM security settings.

>

> John

>

 

Have tried the steps above twice with no improvement.

Question - XP doesn't ask for my CD when it rebuilds this stuff.

Whereever XP gets these replacement files, could THEY be corrupt? If

so, where would I find 'clean' files?

[Guest John John]

Re: MSINFO32

 

J Lunis wrote:

> John John wrote:

>

>> J Lunis wrote:

>>

>>> John John wrote:

>>>

>>>> The first thing to do would be to make sure that the necessary

>>>> services and dependencies are running:

>>>> http://support.microsoft.com/kb/323209

>>>>

>>>> If that doesn't fix it read here, there are several things to check

>>>> with DCOM that could cause the problem:

>>>> http://www.attention-to-details.com/newslog/3ap-system-information-in-xp-cant-collect.asp

>>>>

>>>>

>>>> John

>>>>

>>>> J Lunis wrote:

>>>>

>>>>> Posted on Help_and_support ng on 6/28 without response.

>>>>> Hoping someone here can help.

>>>>> Win XP SR2

>>>>> Tried running MSINFO32.

>>>>> Received a response

>>>>> "CAN'T COLLECT INFORMATION"

>>>>> "Cannot access the Windows Management Instrumentation software.

>>>>> Windows Management files may be moved or missing."

>>>>>

>>>>> Within 'Services,' WMI shows it is running.

>>>>> How do I resolve this?

>>>>> FWIW, running services.msc results in . . . nothing. No apps

>>>>> appear to start. No errors. nutin.

>>>>

>>>>

>>>>

>>>

>>> Went to the attention-to-details web site. 3 steps suggested that

>>> caught my eye.

>>> 1) Open Control Panel>Administrative Tools>Component Services

>>> Administrative Tools is empty. nutin there.

>>> 2) Start DCOM Server Process Launcher

>>> already started

>>> 3) rebuild WMI - two ways suggested - I tried both already.

>>> A)- go to system32/wbem/repository and delete everything in there

>>> - reboot & recheck if services & functions are OK (& making sure wmi

>>> is running, event log is running)

>>> B) try these commands from Start/Run:

>>> regsvr32 %Windir%\system32\wbem\wbemprox.dll

>>> regsvr32 %Windir%\system32\wbem\wbemcore.dll

>>> regsvr32 %Windir%\system32\wbem\wbemsvc.dll

>>> regsvr32 %Windir%\system32\wbem\fastprox.dll

>>>

>>> What next?

>>

>>

>> Try using DCOMCNFG.EXE from the Start Menu Run box and see if you can

>> get to the DCOM security settings.

>>

>> John

>>

>

> Have tried the steps above twice with no improvement.

> Question - XP doesn't ask for my CD when it rebuilds this stuff.

> Whereever XP gets these replacement files, could THEY be corrupt? If

> so, where would I find 'clean' files?

 

Try here: http://windowsxp.mvps.org/repairwmi.htm

 

John