System Hangs Up

[Guest bob]

Running XP Professional at home. Not connected to a network.

 

When a particular user logs off, the system hangs: the cursor becomes an

hourglass against a pale blue background screen. This seems to happen

indiscriminately, but it happens often. To resolve, I must shut the PC down

and restart.

 

I have run anti-virus but it has not resolved the problem.

 

Any ideas on how to resolve or what the problem might be?

 

Thanks,

Bob

[Guest Pegasus \(MVP\)]

Re: System Hangs Up

 

 

"bob" <bob@discussions.microsoft.com> wrote in message

news:E1FDD132-1DE0-43A0-895A-F8CD871224D2@microsoft.com...

> Running XP Professional at home. Not connected to a network.

>

> When a particular user logs off, the system hangs: the cursor becomes an

> hourglass against a pale blue background screen. This seems to happen

> indiscriminately, but it happens often. To resolve, I must shut the PC

> down

> and restart.

>

> I have run anti-virus but it has not resolved the problem.

>

> Any ideas on how to resolve or what the problem might be?

>

> Thanks,

> Bob

 

His profile might be corrupted. Try this:

- Reboot the machine.

- Log on as an administrator.

- Rename the problem user's profile folder.

- Get the problem user to log on. Windows will

create a new profile folder.

- Retrieve the user's files from the renamed folder.

[Guest bob]

Re: System Hangs Up

 

How do i rename the user's profile folder? Do I copy it or just change the

name?

 

Also, what would cause a profile to be corrupted?

 

Thanks,

Bob

 

"Pegasus (MVP)" wrote:

>

> "bob" <bob@discussions.microsoft.com> wrote in message

> news:E1FDD132-1DE0-43A0-895A-F8CD871224D2@microsoft.com...

> > Running XP Professional at home. Not connected to a network.

> >

> > When a particular user logs off, the system hangs: the cursor becomes an

> > hourglass against a pale blue background screen. This seems to happen

> > indiscriminately, but it happens often. To resolve, I must shut the PC

> > down

> > and restart.

> >

> > I have run anti-virus but it has not resolved the problem.

> >

> > Any ideas on how to resolve or what the problem might be?

> >

> > Thanks,

> > Bob

>

> His profile might be corrupted. Try this:

> - Reboot the machine.

> - Log on as an administrator.

> - Rename the problem user's profile folder.

> - Get the problem user to log on. Windows will

> create a new profile folder.

> - Retrieve the user's files from the renamed folder.

>

>

>

[Guest Pegasus \(MVP\)]

Re: System Hangs Up

 

"Rename" means "change the name".

 

There are several reasons why a profile could get corrupted,

e.g. a software malfunction.

 

 

"bob" <bob@discussions.microsoft.com> wrote in message

news:5601323F-D5DA-4D86-B4CF-76AF446A91CF@microsoft.com...

> How do i rename the user's profile folder? Do I copy it or just change the

> name?

>

> Also, what would cause a profile to be corrupted?

>

> Thanks,

> Bob

>

> "Pegasus (MVP)" wrote:

>

>>

>> "bob" <bob@discussions.microsoft.com> wrote in message

>> news:E1FDD132-1DE0-43A0-895A-F8CD871224D2@microsoft.com...

>> > Running XP Professional at home. Not connected to a network.

>> >

>> > When a particular user logs off, the system hangs: the cursor becomes

>> > an

>> > hourglass against a pale blue background screen. This seems to happen

>> > indiscriminately, but it happens often. To resolve, I must shut the PC

>> > down

>> > and restart.

>> >

>> > I have run anti-virus but it has not resolved the problem.

>> >

>> > Any ideas on how to resolve or what the problem might be?

>> >

>> > Thanks,

>> > Bob

>>

>> His profile might be corrupted. Try this:

>> - Reboot the machine.

>> - Log on as an administrator.

>> - Rename the problem user's profile folder.

>> - Get the problem user to log on. Windows will

>> create a new profile folder.

>> - Retrieve the user's files from the renamed folder.

>>

>>

>>