Error Message "can't Find Server"

[ONY]

Hi there, i have just had my computer reformatted and im using windows xp but since i have had the computer back i keep getting an error message "cant find the server" after being online for about 10 minutes to an hour. I am still connected to the internet but page keeps showing this message and refreshing the page never helps. I have to restart my computer everytime before it will work again. But still i get the same problem after being online

for a little while. This happens whether im using Firefox or Internet Explorer. Your help would be much appreciated....many thanks,

Ony

[Guest Wolfeymole]

Hello Ony

 

Welcome to Extreme Tech Support - Free PC Help

 

Are you getting 404 errors?

It may well be that that page/site servers are down.

[JEBWrench]

What type of internet provider are you using?

[maynardvdm]

Hi ONY

 

Welcome to FPCH

 

Are you getting an error similar to this

[ONY]

No 404 errors but before i get the error message of "Can't find server" i get a grey box come up saying: "Generic host process for win32 services has encountered a problem. Im on broadband with TISCALI.

[maynardvdm]

This error is sometimes caused by malware.

 

Your computer could be infected with Malware.

 

Malware is the term used to describe computer infections such as Adware, Spyware, Viruses, and Trojan Horses.

You will need to run at least two malware scanners as well as an Antivirus scanner that are listed in the following instructions.

Anti-Malware and Anti-Virus scanners perform different tasks.

The reason to run multiple scanners is to ensure that no single scanner is missing something.

 

The time it takes will vary depending on your system and your internet connection.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 30 and 90 minutes.

The Eset online scan should take between 1 and 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the Selection choice to print out these instructions for removal of malware.

 

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif

 

__________________________________________________ ________________________________

• Follow these instructions carefully.
  
• Download ATF-Cleaner from Snapfiles.com to remove "junk" files from your computer that may contain malware.
  
• You can also download it from Majorgeeks.com
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
• NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
• Then click on "Empty Selected".

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif . http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

 

__________________________________________________ _______________________________

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from www.superantispyware.com
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
  • You do not have to send them your e-mail address, just click next.
    
  • You can leave the automated check for updates on.
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
  • DO NOT allow SUPERAntiSpyware to protect your Home Page settings.
    
  • On the Top Left select the Scan your computer button.
    
  • Make sure there is a CHECK MARK on all Fixed Drives.
    
  • Click "Perform a Complete Scan". Click "Next" and reboot the computer when prompted to do so.

  __________________________________________________ _________________________________________

• Install and run Malwarebytes' Anti-Malware from this link.
  
• Malwarebytes - click to directly download the application
  
• Accept all defaults for the installer and then click on the Quick Scan and click Next.
  
• If any items are found allow it to clean them and then Reboot your computer.

• Disable your internet security by right clicking on its icon (usually located in the system tray next to the time display) and choosing "Exit", "Disable", or "Shut Down".
  
• Run an online scan with Eset from http://www.eset.com/onlinescan
  
• You must use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
  
• Accept the terms and click "Start".
  
• Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
  
• Click "Start" to begin the scan.
  
• When completed restart your computer

Make sure your internet security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

[RandyL]

Hi ONY;

Just a quick question. Have you updated Windows after reinstalling XP?

 

Run the scans maynard suggested but also update Windows if you haven't already.

 

RandyL

[ONY]

Error Message "can't Find Server"

 

This error is sometimes caused by malware.

 

Your computer could be infected with Malware.

 

Malware is the term used to describe computer infections such as Adware, Spyware, Viruses, and Trojan Horses.

You will need to run at least two malware scanners as well as an Antivirus scanner that are listed in the following instructions.

Anti-Malware and Anti-Virus scanners perform different tasks.

The reason to run multiple scanners is to ensure that no single scanner is missing something.

 

The time it takes will vary depending on your system and your internet connection.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 30 and 90 minutes.

The Eset online scan should take between 1 and 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the Selection choice to print out these instructions for removal of malware.

 

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif

 

__________________________________________________ ________________________________

• Follow these instructions carefully.
  
• Download ATF-Cleaner from Snapfiles.com to remove "junk" files from your computer that may contain malware.
  
• You can also download it from Majorgeeks.com
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
• NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
• Then click on "Empty Selected".

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif . http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

 

__________________________________________________ _______________________________

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from www.superantispyware.com
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
  • You do not have to send them your e-mail address, just click next.
    
  • You can leave the automated check for updates on.
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
  • DO NOT allow SUPERAntiSpyware to protect your Home Page settings.
    
  • On the Top Left select the Scan your computer button.
    
  • Make sure there is a CHECK MARK on all Fixed Drives.
    
  • Click "Perform a Complete Scan". Click "Next" and reboot the computer when prompted to do so.

  __________________________________________________ _________________________________________

• Install and run Malwarebytes' Anti-Malware from this link.
  
• Malwarebytes - click to directly download the application
  
• Accept all defaults for the installer and then click on the Quick Scan and click Next.
  
• If any items are found allow it to clean them and then Reboot your computer.

• Disable your internet security by right clicking on its icon (usually located in the system tray next to the time display) and choosing "Exit", "Disable", or "Shut Down".
  
• Run an online scan with Eset from http://www.eset.com/onlinescan
  
• You must use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
  
• Accept the terms and click "Start".
  
• Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
  
• Click "Start" to begin the scan.
  
• When completed restart your computer

Make sure your internet security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

Yes windows xp was updated with service pk2 after being reinstalled. I have done all the scans and downloads that you suggested. The ANTISPYWARE found problems with adware an removed them. I then did the MALWARE scan and it too found problems with adware and removed them. But i still have the problem....also, i keep getting asked to connect to the internet even though its showing im online. Any suggestions would be much appreciated, thanks.

[AdvancedSetup]

It would appear that you have some process (perhaps from a security suite like Norton or McAfee) that might need tweaking or updating.

 

In your DEVICE MANAGER do you see anything that has a YELLOW or RED icon on it?

 

For now before we have you run other tools look in your STARTUP folder and see what's in there and let us know.

 

What Security Suite if any are you running?

Do you have Nero,My DVD, ROXIO or some other CD/Writing software installed?

[ONY]

Error Message "can't Find Server"

 

I have a yellow question mark in device manager called 'other devices'.....when i open it, it says 'ROOT\LEGACY_HPFECP15\0000. I have no programmes running in 'start up'. After my computer was reformatted it had 'windows firewall and security center' installed also but i disabled it as i was using 'spyware terminater' as i was before it was reformatted and i had no problems then. I also have Roxio cd writing on here but it came with the disc that Dell supplied with the computer and was also on here before reformatting.

[RandyL]

Hi ONY;

That 'other device' appears to refer to a HP printer. Do you have a HP printer installed? Older models of HP printers have been noted to generate the Generic host process error message.

 

RandyL

[RandyL]

Hi ONY;

Please go here and download HijackThis and install it.

Run the program and choose scan only. Please copy and paste that log back here.

 

HijackThis Home Page

 

This will help us to analyze what else might be running on your computer that could potentially be causing the problem.

 

RandyL

[ONY]

Error Message "can't Find Server"

 

Hiya, i did as you suggested and here are the copied and pasted results. Oh and yes i do have software installed for an older hp printer but it was also on here before it was reformatted and was working fine: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 01:26:07, on 26/03/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Spyware Terminator\sp_rsser.exe C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\notepad.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.co.uk/ R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file) O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe" O4 - HKLM\..\Run: [spywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe" O4 - HKLM\..\Run: [hpfsched] C:\WINDOWS\hpfsched.exe O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN O4 - HKLM\..\Run: [speedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon O4 - HKLM\..\Run: [iCQ Lite] "C:\Program Files\ICQLite\ICQLite.exe" -minimize O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKCU\..\RunOnce: [iCQ Lite] C:\Program Files\ICQLite\ICQLite.exe -trayboot O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user') O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} - http://www.eset.eu/buxus/docs/OnlineScanner.cab O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/optimize2/pcpitstop2.dll O17 - HKLM\System\CCS\Services\Tcpip\..\{283F3250-D575-48C7-94B1-D58B115775FE}: NameServer = 212.139.132.36 212.139.132.37 O17 - HKLM\System\CS1\Services\Tcpip\..\{283F3250-D575-48C7-94B1-D58B115775FE}: NameServer = 212.139.132.36 212.139.132.37 O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: Google Desktop Manager 5.7.802.22438 (GoogleDesktopManager-022208-143751) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe -- End of file - 5322 bytes

[AdvancedSetup]

Sorry to bother but can you disable WORD WRAPPING in NOTEPAD

 

and then copy/paste to notepad and then back here on the board in a format that is more readable.

 

Typically each entry should have it's own line - then a carriage return, line feed.

 

Thanks.

[ONY]

Error Message "can't Find Server"

 

Sorry about that, is this any better? Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 01:26:07, on 26/03/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Spyware Terminator\sp_rsser.exe C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\notepad.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.co.uk/ R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file) O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe" O4 - HKLM\..\Run: [spywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe" O4 - HKLM\..\Run: [hpfsched] C:\WINDOWS\hpfsched.exe O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN O4 - HKLM\..\Run: [speedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon O4 - HKLM\..\Run: [iCQ Lite] "C:\Program Files\ICQLite\ICQLite.exe" -minimize O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKCU\..\RunOnce: [iCQ Lite] C:\Program Files\ICQLite\ICQLite.exe -trayboot O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user') O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} - http://www.eset.eu/buxus/docs/OnlineScanner.cab O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/optimize2/pcpitstop2.dll O17 - HKLM\System\CCS\Services\Tcpip\..\{283F3250-D575-48C7-94B1-D58B115775FE}: NameServer = 212.139.132.36 212.139.132.37 O17 - HKLM\System\CS1\Services\Tcpip\..\{283F3250-D575-48C7-94B1-D58B115775FE}: NameServer = 212.139.132.36 212.139.132.37 O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: Google Desktop Manager 5.7.802.22438 (GoogleDesktopManager-022208-143751) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe -- End of file - 5322 bytes

Edited March 26, 2008 by ONY

[AdvancedSetup]

No not really. Not sure why this is happening for you.

 

I'll try to clean it up some later tonight if I get time.

[ONY]

Error Message "can't Find Server"

 

Sorry i did disable word wrap in notepad but it still comes out the same when pasted onto here.

[RandyL]

Please be patient and seth or AdvancedSetup will get back to you on your log.

 

In the mean time take a look at this and see if you think it might apply to your situation.

 

RandyL

[ONY]

Error Message "can't Find Server"

 

Thanks Randy, i have unistalled the printer software but its too early to see if thats the problem. Will leave computer running while i go to bed and will let you know later if problem is still there.

[AdvancedSetup]

Please remove all of your Easy CD Creator 5 application and also any Roxio software (I'm assuming since this is a rebuild that you have the installation files or CD)

 

Run the system and see if it's still having problems.

 

 

If the system is still having issues then review this Microsoft article and follow it step by step. Then run the Windows update and do a CUSTOM analyze.

Then install any Windows CRITICAL UPDATES and reboot and see if you're still having the issue.

Error messages when you start a Windows XP-based computer and then try to download Windows Updates

 

Even if this article does not fix it, it won't hurt it either but we will have ruled out one known issue.

[ONY]

Error Message "can't Find Server"

 

I did as you suggested but when i clicked START then RUN and typed in: net stop wuauserv, a black screen popped up then just dissappeared off the screen so i didn't get chance to complete procedure. Tried it a few times but same thin happened.

[AdvancedSetup]

You can run CMD from the Start Menu and that will put you in a DOS box where you can type your command without it ending.

[ONY]

Error Message "can't Find Server"

 

Yes that keeps the black screen up but theres no info on it. It says: Microsoft Windows XP [Version 5.1.2600] Copyright 1985-2001 Microsoft Corp. c:\Documents and Settings\User> and thats all that shows up.

[ONY]

Error Message "can't Find Server"

 

I typed in: net stop wuauserv and it said Automatic Updates Service is turned off. Not sure how i will correct and rename the list that was given on that site you suggested. As nothing else comes up to change.

[AdvancedSetup]

Copy this and paste it to NOTEPAD and then do a File SaveAs

On the SaveAs TYPE select the down button and choose All Files

Then name it: FIXUPDATE.BAT and save it where you can find it.

 

• Double click on FIXUPDATE.BAT to run it.
  
• Reboot your computer.
  
• You may get an error from the FILE PROTECTION utility on Windows XP but just ignore it and reboot the computer.
  
• Then once the computer has restarted launch Internet Explorer and do a Windows Update
  

 

@ECHO OFF
net stop wuauserv
RD C:\WuTemp /S /Q
RD C:\Windows\System32\Catroot2 /S /Q
CD  \WINDOWS
REN SoftwareDistribution SoftwareDistributionOLD
CD SYSTEM32
REN Wuweb.dll Wuweb.OLD
REN Wuapi.dll Wuapi.OLD
REN Wuauclt.exe Wuauclt.OLD
REN Wuaucpl.cpl Wuaucpl.OLD
REN Wuaueng1.dll Wuaueng1.OLD
REN Wuaueng.dll Wuaueng.OLD
REN Wuauserv.dll Wuauserv.OLD
REN Wucltui.dll Wucltui.OLD
REN Wups2.dll Wups2.OLD
REN Wups.dll Wups.OLD

 

Here is an image of what the the Windows update may look like

 

 

http://kixhelp.com/wr/images-freepchelp/clickwindowsupdate.jpg

 

Once you have run this batch file and restarted the computer and have run the Windows Update. Choose CUSTOM and then get all the CRITICAL updates. Then restart your computer again and go back and do another Windows update and look for any more CRITICAL updates and get those if needed.

 

Then come back and let us know how things are going.