Word and outlook problem

[Guest John]

I had this problem with one of my computers now it’s on the other. Looking

for some help. When I try to start up word or send a message in outlook I get

a box that looks like something is being uploaded and a message that says

“Word is currently recovering your documents” then another message says “Word

failed to start correctly last time….” Then “Do you want to start in safe

mode?” Is this a Bug, Worm, Virus or something you can help me with? Any help

would be appreciated.

 

Already tried the following;

Open Word:-

 

1]On the Help menu, click Detect and Repair.

 

To restore the program shortcuts to the Windows Start menu, make sure

the Restore my shortcuts while repairing check box is selected.

 

2]Click Start.

 

I also removed XP and reloaded it and the problem is still there

--

Thanks,

 

John

[Guest Gary S. Terhune]

Re: Word and outlook problem

 

You "removed XP"? You mean you reformatted and reinstalled Windows XP and

Office? That can't be what you mean... Really?

 

This isn't an Office newsgroup, and you'll likely get much better answers if

you post to one of those, but whenever I have a problem with Office, the

first thing I do is locate the file named NORMAL.DOT and delete it. If you

want to know *why* that works, ask them over in the Office NGs.

 

--

Gary S. Terhune

MS-MVP Shell/User

http://www.grystmill.com

 

"John" <John@discussions.microsoft.com> wrote in message

news:A98FC2BB-5DA0-4303-A2C4-C4CE916B24B2@microsoft.com...

>I had this problem with one of my computers now it's on the other. Looking

> for some help. When I try to start up word or send a message in outlook I

> get

> a box that looks like something is being uploaded and a message that says

> "Word is currently recovering your documents" then another message says

> "Word

> failed to start correctly last time.." Then "Do you want to start in safe

> mode?" Is this a Bug, Worm, Virus or something you can help me with? Any

> help

> would be appreciated.

>

> Already tried the following;

> Open Word:-

>

> 1]On the Help menu, click Detect and Repair.

>

> To restore the program shortcuts to the Windows Start menu, make sure

> the Restore my shortcuts while repairing check box is selected.

>

> 2]Click Start.

>

> I also removed XP and reloaded it and the problem is still there

> --

> Thanks,

>

> John