Guest John Posted July 9, 2007 Posted July 9, 2007 I had this problem with one of my computers now it’s on the other. Looking for some help. When I try to start up word or send a message in outlook I get a box that looks like something is being uploaded and a message that says “Word is currently recovering your documents” then another message says “Word failed to start correctly last time….” Then “Do you want to start in safe mode?” Is this a Bug, Worm, Virus or something you can help me with? Any help would be appreciated. Already tried the following; Open Word:- 1]On the Help menu, click Detect and Repair. To restore the program shortcuts to the Windows Start menu, make sure the Restore my shortcuts while repairing check box is selected. 2]Click Start. I also removed XP and reloaded it and the problem is still there -- Thanks, John
Guest Gary S. Terhune Posted July 10, 2007 Posted July 10, 2007 Re: Word and outlook problem You "removed XP"? You mean you reformatted and reinstalled Windows XP and Office? That can't be what you mean... Really? This isn't an Office newsgroup, and you'll likely get much better answers if you post to one of those, but whenever I have a problem with Office, the first thing I do is locate the file named NORMAL.DOT and delete it. If you want to know *why* that works, ask them over in the Office NGs. -- Gary S. Terhune MS-MVP Shell/User http://www.grystmill.com "John" <John@discussions.microsoft.com> wrote in message news:A98FC2BB-5DA0-4303-A2C4-C4CE916B24B2@microsoft.com... >I had this problem with one of my computers now it's on the other. Looking > for some help. When I try to start up word or send a message in outlook I > get > a box that looks like something is being uploaded and a message that says > "Word is currently recovering your documents" then another message says > "Word > failed to start correctly last time.." Then "Do you want to start in safe > mode?" Is this a Bug, Worm, Virus or something you can help me with? Any > help > would be appreciated. > > Already tried the following; > Open Word:- > > 1]On the Help menu, click Detect and Repair. > > To restore the program shortcuts to the Windows Start menu, make sure > the Restore my shortcuts while repairing check box is selected. > > 2]Click Start. > > I also removed XP and reloaded it and the problem is still there > -- > Thanks, > > John
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