Laptop really slow and keeps freezing

[Dee_Collins]

Hi

 

I have had my laptop for near on 3 years and it has always run relatively slow but the last few weeks it keeps locking up and the only way to get anything to happen is to pull the plug as it doesnt have a battery.

It also takes forever to load anything, for example if I click IE or just a normal program it takes about half hour to load up, albeit when im on the net or in a program it runs fast.

I have spysweeper, adaware home edition and avast home edition but they dont find anything. Im using Windows XP-Home Edition, any ideas?

Thanks

 

Dee

[silver_surfer]

Have you scanned your partitions to check how fragmented they are, and if so, what were the results?

[Dee_Collins]

Hi

 

Yes I have done disk clean up and defragged and the result is normal, only one file that couldnt be defragged but thats the same as my other pc which runs fantastically.

 

Dee

[Seth]

Welcome to Extreme Tech Support - Free PC Help Dee.

 

Let's have a look at what's running on the laptop.

 

Please go here and download the HijackThis installer:

TrendSecure | Download TrendMicro™ HijackThis™

 

Run the program and click on "Scan Only". When the log is created, please copy and paste it back into this thread.

 

Silver,

 

In general, it's a myth that defragmenting the hard drive will increase system speed. It helped a bit on older drives, but now defragmenting the hard drives main purpose is to cause less wear and tear on the drive and make data recovery easier.

[Tony D]

Is the computer slow doing everything or just on the Internet?

 

There will be more detailed help coming your way. In the meantime, lets start by doing something simple like getting rid of some unneeded files.

 

Start > All Programs > System Tools > Disk Cleanup

 

Also - can you tell us what the capacity of your hard drive and how much space is available?

[Dee_Collins]

Hi Seth

Here are the results and thanks

 

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 15:20:10, on 31/03/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:WINDOWSSystem32smss.exe

C:WINDOWSsystem32winlogon.exe

C:WINDOWSsystem32services.exe

C:WINDOWSsystem32lsass.exe

C:WINDOWSsystem32svchost.exe

C:WINDOWSSystem32svchost.exe

C:Program FilesLavasoftAd-Aware 2007aawservice.exe

C:Program FilesAlwil SoftwareAvast4aswUpdSv.exe

C:Program FilesAlwil SoftwareAvast4ashServ.exe

C:WINDOWSExplorer.EXE

C:WINDOWSsystem32brsvc01a.exe

C:WINDOWSsystem32brss01a.exe

C:WINDOWSsystem32spoolsv.exe

c:program filescommon fileslogitechlvmvfmLVPrcSrv.exe

C:WINDOWSsystem32svchost.exe

C:Program FilesAlwil SoftwareAvast4ashMaiSv.exe

C:Program FilesAlwil SoftwareAvast4ashWebSv.exe

C:WINDOWSsystem32igfxtray.exe

C:WINDOWSsystem32hkcmd.exe

C:WINDOWSsystem32igfxpers.exe

C:Program FilesJavajre1.6.0_05binjusched.exe

C:Program FilesRealRealPlayerRealPlay.exe

C:Program FilesQuickTimeqttask.exe

C:Program FilesBrotherControlCenter2brctrcen.exe

C:Program FilesCommon FilesLogitechLComMgrCommunications_Helper.exe

C:Program FilesLogitechQuickCam10QuickCam10.exe

C:Program FilesHewlett-PackardDigital ImagingUnloadhpqcmon.exe

C:Program FilesHewlett-PackardHP Share-to-Webhpgs2wnd.exe

C:Program FilesCommon FilesLogitechLComMgrLVComSX.exe

C:PROGRA~1ALWILS~1Avast4ashDisp.exe

C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe

C:Program FilesLogitechDesktop Messenger8876480ProgramLogitechDesktopMessenger.exe

C:Program FilesWindows LiveMessengerMsnMsgr.Exe

C:Program FilesHewlett-PackardHP Share-to-Webhpgs2wnf.exe

C:PROGRA~1Yahoo!MESSEN~1YAHOOM~1.EXE

C:Program FilesInternet Exploreriexplore.exe

C:Program FilesCommon FilesMicrosoft SharedWindows LiveWLLoginProxy.exe

C:Program FilesLogitechQuickCam10COCIManager.exe

C:Program FilesTrend MicroHijackThisHijackThis.exe

R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = Yahoo! UK & Ireland

R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = Yahoo! Search - Web Search

R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = Yahoo! UK & Ireland

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:Program FilesYahoo!CompanionInstallscpn2yt.dll

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:Program FilesYahoo!CompanionInstallscpn2yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:Program FilesJavajre1.6.0_05binssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:Program FilesCommon FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:program filesgooglegoogletoolbar2.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program FilesGoogleGoogleToolbarNotifier2.0.1121.2472swg.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:Program FilesYahoo!CompanionInstallscpn2yt.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:program filesgooglegoogletoolbar2.dll

O4 - HKLM..Run: [igfxtray] C:WINDOWSsystem32igfxtray.exe

O4 - HKLM..Run: [igfxhkcmd] C:WINDOWSsystem32hkcmd.exe

O4 - HKLM..Run: [igfxpers] C:WINDOWSsystem32igfxpers.exe

O4 - HKLM..Run: [sunJavaUpdateSched] "C:Program FilesJavajre1.6.0_05binjusched.exe"

O4 - HKLM..Run: [Error Nuker] C:Program FilesError NukerbinErrorNuker.exe autostart

O4 - HKLM..Run: [RealTray] C:Program FilesRealRealPlayerRealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM..Run: [QuickTime Task] "C:Program FilesQuickTimeqttask.exe" -atboottime

O4 - HKLM..Run: [setDefPrt] C:Program FilesBrotherBrmfl05aBrStDvPt.exe

O4 - HKLM..Run: [ControlCenter2.0] C:Program FilesBrotherControlCenter2brctrcen.exe /autorun

O4 - HKLM..Run: [KernelFaultCheck] %systemroot%system32dumprep 0 -k

O4 - HKLM..Run: [LogitechCommunicationsManager] "C:Program FilesCommon FilesLogitechLComMgrCommunications_Helper.exe"

O4 - HKLM..Run: [LogitechQuickCamRibbon] "C:Program FilesLogitechQuickCam10QuickCam10.exe" /hide

O4 - HKLM..Run: [CamMonitor] C:Program FilesHewlett-PackardDigital ImagingUnloadhpqcmon.exe

O4 - HKLM..Run: [share-to-Web Namespace Daemon] C:Program FilesHewlett-PackardHP Share-to-Webhpgs2wnd.exe

O4 - HKLM..Run: [LVCOMSX] "C:Program FilesCommon FilesLogitechLComMgrLVComSX.exe"

O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 8.0ReaderReader_sl.exe"

O4 - HKLM..Run: [avast!] C:PROGRA~1ALWILS~1Avast4ashDisp.exe

O4 - HKCU..Run: [swg] C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe

O4 - HKCU..Run: [LDM] C:Program FilesLogitechDesktop Messenger8876480ProgramLogitechDesktopMessenger.exe

O4 - HKCU..Run: [MsnMsgr] "C:Program FilesWindows LiveMessengerMsnMsgr.Exe" /background

O4 - HKUSS-1-5-18..Run: [Picasa Media Detector] C:Program FilesPicasa2PicasaMediaDetector.exe (User 'SYSTEM')

O4 - HKUS.DEFAULT..Run: [Picasa Media Detector] C:Program FilesPicasa2PicasaMediaDetector.exe (User 'Default user')

O4 - Global Startup: Logitech Desktop Messenger.lnk = C:Program FilesLogitechDesktop Messenger8876480ProgramLogitechDesktopMessenger.exe

O4 - Global Startup: Status Monitor.lnk = C:Program FilesBrotherBrmfcmonBrMfcWnd.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~2OFFICE11EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_05binssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_05binssv.dll

O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:PROGRA~1Yahoo!Commonyhexbmesuk.dll

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:PROGRA~1Yahoo!Commonyhexbmesuk.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~2OFFICE11REFIEBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:WINDOWSsystem32Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe

O16 - DPF: {2357B3CF-7F8D-4451-8D81-FD6097610AEE} (CamfrogWEB Advanced Unicode Control) - http://activex.camfrogweb.com/advanced/2.0.2.3/cfweb_activex.camfrogweb.com-advanced-2.0.2.3_instmodule.exe

O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab

O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:Program FilesLogitechDesktop Messenger8876480ProgramGAPlugProtocol-8876480.dll

O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:Program FilesLavasoftAd-Aware 2007aawservice.exe

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:Program FilesAlwil SoftwareAvast4aswUpdSv.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashServ.exe

O23 - Service: avast! Mail Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashMaiSv.exe

O23 - Service: avast! Web Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashWebSv.exe

O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:WINDOWSsystem32brsvc01a.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program FilesCommon FilesInstallShieldDriver11Intel 32IDriverT.exe

O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:program filescommon fileslogitechlvmvfmLVPrcSrv.exe

O23 - Service: LVSrvLauncher - Logitech Inc. - C:Program FilesCommon FilesLogitechSrvLnchSrvLnch.exe

--

End of file - 8796 bytes

[Seth]

I'll have a look in a moment Dee.

 

Can you please answer Kelly's question about the hard drive? TKS

[Dee_Collins]

Is the computer slow doing everything or just on the Internet?

 

There will be more detailed help coming your way. In the meantime, lets start by doing something simple like getting rid of some unneeded files.

 

Start > All Programs > System Tools > Disk Cleanup

 

Also - can you tell us what the capacity of your hard drive and how much space is available?

 

Hi Kelly

 

No the internet is running great, the disk capcity is 33.25GB and there is 25.89GB free pace on it.

 

I have done the disk cleanup also.

 

Dee

[Seth]

Go to Start>Run, type in chkdsk /f (space between the K and the F), and press ok. At the black screen, type Y and restart the computer to start hard drive error checking.

 

Once complete, go back to to to the Run command and type in msconfig. Put a dot on Selective Startup and click on the startup tab. Scroll through that list and uncheck everything except Avast entries and Jusched. Click Apply, then OK and restart the computer. Put a check on "Don't show me this again" when the message appears that you have used the system startup utility.

 

How is the system running now?

[Dee_Collins]

Hi Seth

 

Just done what you said, clicking onto IE is quicker but my start up still takes over 5 minutes.

 

Dee

[Seth]

Right click on "My Computer" and choose Properties. What does it show for the cpu speed and memory?

 

Depending on that, 5 minutes may not be too bad, especially with Avast having to load.

 

Once the startup is complete, does it still take long to open other programs?

[Dee_Collins]

Hi Seth

 

Where do I find the cpu speed and memory on the properties of my computer? Not sure what you mean

 

All other programs are loading up really fast again now, and when it goes to screen save it actually comes back again instead of me having to pull the plug lol

 

Dee

[Seth]

Ok, that's good news.

 

The cpu speed and memory are found on the General tab in the Properties of "My Computer".

 

Other suggestions:

 

1) Upgrade to IE 7.

 

2) Go back to msconfig and enable the SpySweeper entries. But, if you're going to pay for a Antispyware program, you might as well pay for something that is much better and much cheaper ($40.00 US for a lifetime subscription) SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!

 

3) As a follow up, here are two final steps:

 

* Follow these instructions carefully.

* Download ATF-Cleaner from Snapfiles.com to remove "junk" files from your computer that may contain malware.

* You can also download it from Majorgeeks.com

* When you run ATF-Cleaner, check the items as shown below for Main.

* For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox

* NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored

* Then click on "Empty Selected".

 

.

 

 

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* Install and run the free version (not the Professional version) of SUPERAntiSpyware from SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!

o Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.

o You do not have to send them your e-mail address, just click next.

o You can leave the automated check for updates on.

o You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.

o DO NOT allow SUPERAntiSpyware to protect your Home Page settings.

o On the Top Left select the Scan your computer button.

o Make sure there is a CHECK MARK on all Fixed Drives.

o Click "Perform a Complete Scan". Click "Next" and reboot the computer when prompted to do so.

[Dee_Collins]

Is this what you mean?

 

processor 1.30GHz

1.29Ghz, 224MB of RAM

 

 

Thanks for the links and all of your help I really appreciate it

[Seth]

Is this what you mean?

 

processor 1.30GHz

1.29Ghz, 224MB of RAM

 

 

Thanks for the links and all of your help I really appreciate it

 

You're most welcome.

 

Given the low cpu (processor) and memory (Ram) specs, as well as the internet security programs that need to load, your startup time is acceptable.

[Dee_Collins]

Once again thanks for the help.

 

Dee

[Seth]

:)

 

If you go with SuperAntiSpyware instead of SpySweeper, then please let me know as I'll have some suggestions for you. Oh, and you'll need to remove SS first.

[Dee_Collins]

I think I will go with the one that you suggest, so I'll remove SS now

[AdvancedSetup]

Hi Dee,

 

Here is a bit more complete entry in case you were missing where to get the downloads or how to run them.

 

On another note - if possible you may want to think about getting more memory for your PC which would improve the overall speed. 512MB should be a minimum

 

 

 

• Follow these instructions carefully.
  
• Download ATF-Cleaner from Snapfiles.com to remove "junk" files from your computer that may contain malware.
  
• You can also download it from Majorgeeks.com
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
• NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
• Then click on "Empty Selected".

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif . http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

 

 

----------------------------------------------------------------------------------------------------------------------

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
  • You do not have to send them your e-mail address, just click next.
    
  • You can leave the automated check for updates on.
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
  • DO NOT allow SUPERAntiSpyware to protect your Home Page settings.
    
  • On the Top Left select the Scan your computer button.
    
  • Make sure there is a CHECK MARK on all Fixed Drives.
    
  • Click "Perform a Complete Scan". Click "Next" and reboot the computer when prompted to do so.

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