Guest cawhite Posted July 11, 2007 Posted July 11, 2007 There is no Bluetooth Icon in the Control Panel for me to add my device. I am running XP Pro Version 2002 Service Pack 2. I am trying to synchronize with my Motorola KRZR K1 cell phone. I am on a wireless network at my home business. How do I get this to work and how do I get the icon? -- cawhite
Guest C J. Posted July 11, 2007 Posted July 11, 2007 Re: No Bluetooth Icon in Control Panel I bought and use a Kensington Bluetooth USB dongle for my cingular razor phone. It comes with software to set it up. Doing some research on accessories for your cell phone might produce a better solution for you. cawhite <cawhite@discussions.microsoft.com> wrote: > There is no Bluetooth Icon in the Control Panel for me to add my device. > > I am running XP Pro Version 2002 Service Pack 2. I am trying to > synchronize with my Motorola KRZR K1 cell phone. I am on a wireless > network at my home business. > > How do I get this to work and how do I get the icon?
Guest Smirnoff Posted July 11, 2007 Posted July 11, 2007 Re: No Bluetooth Icon in Control Panel "cawhite" <cawhite@discussions.microsoft.com> wrote in message news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... > There is no Bluetooth Icon in the Control Panel for me to add my > device. > > I am running XP Pro Version 2002 Service Pack 2. I am trying to > synchronize > with my Motorola KRZR K1 cell phone. I am on a wireless network at my > home > business. > > How do I get this to work and how do I get the icon? > -- You could try Right-click My Computer>Manage>Services and Applications>Double click Services>Bluetooth Support Services>Start the Service. Right-click Bluetooth Support Services again>Properties>In the general tab, select automatic for Startup Type
Guest cawhite Posted July 11, 2007 Posted July 11, 2007 Re: No Bluetooth Icon in Control Panel There is no "Bluetooth Support Services" listing in Services. -- cawhite "Smirnoff" wrote: > > > "cawhite" <cawhite@discussions.microsoft.com> wrote in message > news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... > > There is no Bluetooth Icon in the Control Panel for me to add my > > device. > > > > I am running XP Pro Version 2002 Service Pack 2. I am trying to > > synchronize > > with my Motorola KRZR K1 cell phone. I am on a wireless network at my > > home > > business. > > > > How do I get this to work and how do I get the icon? > > -- > > You could try Right-click My Computer>Manage>Services and > Applications>Double click Services>Bluetooth Support Services>Start the > Service. > Right-click Bluetooth Support Services again>Properties>In the general > tab, select automatic for Startup Type > > >
Guest Smirnoff Posted July 11, 2007 Posted July 11, 2007 Re: No Bluetooth Icon in Control Panel Do you have a USB connection for Bluetooth. If so, does windows detect new hardware? "cawhite" <cawhite@discussions.microsoft.com> wrote in message news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... > There is no "Bluetooth Support Services" listing in Services. > -- > cawhite > > > "Smirnoff" wrote: > >> >> >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... >> > There is no Bluetooth Icon in the Control Panel for me to add my >> > device. >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am trying to >> > synchronize >> > with my Motorola KRZR K1 cell phone. I am on a wireless network at >> > my >> > home >> > business. >> > >> > How do I get this to work and how do I get the icon? >> > -- >> >> You could try Right-click My Computer>Manage>Services and >> Applications>Double click Services>Bluetooth Support Services>Start >> the >> Service. >> Right-click Bluetooth Support Services again>Properties>In the >> general >> tab, select automatic for Startup Type >> >> >>
Guest Gary Posted July 24, 2007 Posted July 24, 2007 Re: No Bluetooth Icon in Control Panel I also don't have "Bluetooth support services" listing in Services, and no "Bluetooth Devices" icon in control panels. So, I'm assuming something needs to be re-installed? If you Start>Run type: bthprops.cpi it is supposed to bring up the control panel folder. On mine it does not. I search for the file and it is on the computer in two places but does not bring up anything. How can it be restored?? "Smirnoff" wrote: > Do you have a USB connection for Bluetooth. If so, does windows detect > new hardware? > > "cawhite" <cawhite@discussions.microsoft.com> wrote in message > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... > > There is no "Bluetooth Support Services" listing in Services. > > -- > > cawhite > > > > > > "Smirnoff" wrote: > > > >> > >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... > >> > There is no Bluetooth Icon in the Control Panel for me to add my > >> > device. > >> > > >> > I am running XP Pro Version 2002 Service Pack 2. I am trying to > >> > synchronize > >> > with my Motorola KRZR K1 cell phone. I am on a wireless network at > >> > my > >> > home > >> > business. > >> > > >> > How do I get this to work and how do I get the icon? > >> > -- > >> > >> You could try Right-click My Computer>Manage>Services and > >> Applications>Double click Services>Bluetooth Support Services>Start > >> the > >> Service. > >> Right-click Bluetooth Support Services again>Properties>In the > >> general > >> tab, select automatic for Startup Type > >> > >> > >> > >
Guest Smirnoff Posted July 24, 2007 Posted July 24, 2007 Re: No Bluetooth Icon in Control Panel I had this problem some time ago, so I'm trying to remember how it was fixed. When you plug in USB connection, does Windows detect new hardware? Does device appear in Right-click My computer>Open? Also, when I finally got my bluetooth icon back, it initially appeared as the last icon in Control Panel, not alphabetically. So, when checking, make sure that Control Panel window is maximised. "Gary" <Gary@discussions.microsoft.com> wrote in message news:BD154E6C-D0E1-4554-B8D9-1B73CF1D9370@microsoft.com... >I also don't have "Bluetooth support services" listing in Services, and >no > "Bluetooth Devices" icon in control panels. So, I'm assuming something > needs > to be re-installed? If you Start>Run type: bthprops.cpi it is supposed > to > bring up the control panel folder. On mine it does not. I search for > the file > and it is on the computer in two places but does not bring up > anything. How > can it be restored?? > > "Smirnoff" wrote: > >> Do you have a USB connection for Bluetooth. If so, does windows >> detect >> new hardware? >> >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message >> news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... >> > There is no "Bluetooth Support Services" listing in Services. >> > -- >> > cawhite >> > >> > >> > "Smirnoff" wrote: >> > >> >> >> >> >> >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message >> >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... >> >> > There is no Bluetooth Icon in the Control Panel for me to add my >> >> > device. >> >> > >> >> > I am running XP Pro Version 2002 Service Pack 2. I am trying to >> >> > synchronize >> >> > with my Motorola KRZR K1 cell phone. I am on a wireless network >> >> > at >> >> > my >> >> > home >> >> > business. >> >> > >> >> > How do I get this to work and how do I get the icon? >> >> > -- >> >> >> >> You could try Right-click My Computer>Manage>Services and >> >> Applications>Double click Services>Bluetooth Support >> >> Services>Start >> >> the >> >> Service. >> >> Right-click Bluetooth Support Services again>Properties>In the >> >> general >> >> tab, select automatic for Startup Type >> >> >> >> >> >> >> >>
Guest Smirnoff Posted July 24, 2007 Posted July 24, 2007 Re: No Bluetooth Icon in Control Panel The Start>Run command should be bthprops.CPL not CPI "Gary" <Gary@discussions.microsoft.com> wrote in message news:BD154E6C-D0E1-4554-B8D9-1B73CF1D9370@microsoft.com... >I also don't have "Bluetooth support services" listing in Services, and >no > "Bluetooth Devices" icon in control panels. So, I'm assuming something > needs > to be re-installed? If you Start>Run type: bthprops.cpi it is supposed > to > bring up the control panel folder. On mine it does not. I search for > the file > and it is on the computer in two places but does not bring up > anything. How > can it be restored?? > > "Smirnoff" wrote: > >> Do you have a USB connection for Bluetooth. If so, does windows >> detect >> new hardware? >> >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message >> news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... >> > There is no "Bluetooth Support Services" listing in Services. >> > -- >> > cawhite >> > >> > >> > "Smirnoff" wrote: >> > >> >> >> >> >> >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message >> >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... >> >> > There is no Bluetooth Icon in the Control Panel for me to add my >> >> > device. >> >> > >> >> > I am running XP Pro Version 2002 Service Pack 2. I am trying to >> >> > synchronize >> >> > with my Motorola KRZR K1 cell phone. I am on a wireless network >> >> > at >> >> > my >> >> > home >> >> > business. >> >> > >> >> > How do I get this to work and how do I get the icon? >> >> > -- >> >> >> >> You could try Right-click My Computer>Manage>Services and >> >> Applications>Double click Services>Bluetooth Support >> >> Services>Start >> >> the >> >> Service. >> >> Right-click Bluetooth Support Services again>Properties>In the >> >> general >> >> tab, select automatic for Startup Type >> >> >> >> >> >> >> >>
Guest Smirnoff Posted July 24, 2007 Posted July 24, 2007 Re: No Bluetooth Icon in Control Panel Also, try http://support.microsoft.com/kb/883258 "Gary" <Gary@discussions.microsoft.com> wrote in message news:BD154E6C-D0E1-4554-B8D9-1B73CF1D9370@microsoft.com... >I also don't have "Bluetooth support services" listing in Services, and >no > "Bluetooth Devices" icon in control panels. So, I'm assuming something > needs > to be re-installed? If you Start>Run type: bthprops.cpi it is supposed > to > bring up the control panel folder. On mine it does not. I search for > the file > and it is on the computer in two places but does not bring up > anything. How > can it be restored?? > > "Smirnoff" wrote: > >> Do you have a USB connection for Bluetooth. If so, does windows >> detect >> new hardware? >> >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message >> news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... >> > There is no "Bluetooth Support Services" listing in Services. >> > -- >> > cawhite >> > >> > >> > "Smirnoff" wrote: >> > >> >> >> >> >> >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message >> >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... >> >> > There is no Bluetooth Icon in the Control Panel for me to add my >> >> > device. >> >> > >> >> > I am running XP Pro Version 2002 Service Pack 2. I am trying to >> >> > synchronize >> >> > with my Motorola KRZR K1 cell phone. I am on a wireless network >> >> > at >> >> > my >> >> > home >> >> > business. >> >> > >> >> > How do I get this to work and how do I get the icon? >> >> > -- >> >> >> >> You could try Right-click My Computer>Manage>Services and >> >> Applications>Double click Services>Bluetooth Support >> >> Services>Start >> >> the >> >> Service. >> >> Right-click Bluetooth Support Services again>Properties>In the >> >> general >> >> tab, select automatic for Startup Type >> >> >> >> >> >> >> >>
Guest Adrian Posted August 9, 2007 Posted August 9, 2007 Re: No Bluetooth Icon in Control Panel I have exactly the same problem--did you (Gary) find a fix? "Gary" wrote: > I also don't have "Bluetooth support services" listing in Services, and no > "Bluetooth Devices" icon in control panels. So, I'm assuming something needs > to be re-installed? If you Start>Run type: bthprops.cpi it is supposed to > bring up the control panel folder. On mine it does not. I search for the file > and it is on the computer in two places but does not bring up anything. How > can it be restored?? > > "Smirnoff" wrote: > > > Do you have a USB connection for Bluetooth. If so, does windows detect > > new hardware? > > > > "cawhite" <cawhite@discussions.microsoft.com> wrote in message > > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... > > > There is no "Bluetooth Support Services" listing in Services. > > > -- > > > cawhite > > > > > > > > > "Smirnoff" wrote: > > > > > >> > > >> > > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message > > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... > > >> > There is no Bluetooth Icon in the Control Panel for me to add my > > >> > device. > > >> > > > >> > I am running XP Pro Version 2002 Service Pack 2. I am trying to > > >> > synchronize > > >> > with my Motorola KRZR K1 cell phone. I am on a wireless network at > > >> > my > > >> > home > > >> > business. > > >> > > > >> > How do I get this to work and how do I get the icon? > > >> > -- > > >> > > >> You could try Right-click My Computer>Manage>Services and > > >> Applications>Double click Services>Bluetooth Support Services>Start > > >> the > > >> Service. > > >> Right-click Bluetooth Support Services again>Properties>In the > > >> general > > >> tab, select automatic for Startup Type > > >> > > >> > > >> > > > >
Guest Smirnoff Posted August 10, 2007 Posted August 10, 2007 Re: No Bluetooth Icon in Control Panel Have you got a Bluetooth USB connection device (dongle). Although XP has drivers to support Bluetooth, I believe you need one of these, unless you have some kind of internal PCI card that supports Bluetooth. Otherwise, I don't think you can just "enable it". Similarly, you can enable wireless connection but you need a wireless card or dongle to use it. "Adrian" <Adrian@discussions.microsoft.com> wrote in message news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com... >I have exactly the same problem--did you (Gary) find a fix? > > "Gary" wrote: > >> I also don't have "Bluetooth support services" listing in Services, >> and no >> "Bluetooth Devices" icon in control panels. So, I'm assuming >> something needs >> to be re-installed? If you Start>Run type: bthprops.cpi it is >> supposed to >> bring up the control panel folder. On mine it does not. I search for >> the file >> and it is on the computer in two places but does not bring up >> anything. How >> can it be restored?? >> >> "Smirnoff" wrote: >> >> > Do you have a USB connection for Bluetooth. If so, does windows >> > detect >> > new hardware? >> > >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in message >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... >> > > There is no "Bluetooth Support Services" listing in Services. >> > > -- >> > > cawhite >> > > >> > > >> > > "Smirnoff" wrote: >> > > >> > >> >> > >> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... >> > >> > There is no Bluetooth Icon in the Control Panel for me to add >> > >> > my >> > >> > device. >> > >> > >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am trying >> > >> > to >> > >> > synchronize >> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless >> > >> > network at >> > >> > my >> > >> > home >> > >> > business. >> > >> > >> > >> > How do I get this to work and how do I get the icon? >> > >> > -- >> > >> >> > >> You could try Right-click My Computer>Manage>Services and >> > >> Applications>Double click Services>Bluetooth Support >> > >> Services>Start >> > >> the >> > >> Service. >> > >> Right-click Bluetooth Support Services again>Properties>In the >> > >> general >> > >> tab, select automatic for Startup Type >> > >> >> > >> >> > >> >> > >> >
Guest Adrian Posted August 10, 2007 Posted August 10, 2007 Re: No Bluetooth Icon in Control Panel Yes, I have a Bluetooth USB dongle. The hardware (device) side of things seem to be fine, according to device manager, but I have no Bluetooth Support services or Bluetooth Icon, I can see bthprops.cpl but can't "run" it, and I can't complete a connection between a Bluetooth enabled phone and my PC running the Windows XP SP2 with all current updates. I have tried this with drivers supplied by Blue Soleil, came with the dongle, and I have tried it with native Microsoft driver capability--no luck. It is a mystery "Smirnoff" wrote: > Have you got a Bluetooth USB connection device (dongle). > Although XP has drivers to support Bluetooth, I believe you need one of > these, unless you have some kind of internal PCI card that supports > Bluetooth. > Otherwise, I don't think you can just "enable it". Similarly, you can > enable wireless connection but you need a wireless card or dongle to use > it. > > "Adrian" <Adrian@discussions.microsoft.com> wrote in message > news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com... > >I have exactly the same problem--did you (Gary) find a fix? > > > > "Gary" wrote: > > > >> I also don't have "Bluetooth support services" listing in Services, > >> and no > >> "Bluetooth Devices" icon in control panels. So, I'm assuming > >> something needs > >> to be re-installed? If you Start>Run type: bthprops.cpi it is > >> supposed to > >> bring up the control panel folder. On mine it does not. I search for > >> the file > >> and it is on the computer in two places but does not bring up > >> anything. How > >> can it be restored?? > >> > >> "Smirnoff" wrote: > >> > >> > Do you have a USB connection for Bluetooth. If so, does windows > >> > detect > >> > new hardware? > >> > > >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in message > >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... > >> > > There is no "Bluetooth Support Services" listing in Services. > >> > > -- > >> > > cawhite > >> > > > >> > > > >> > > "Smirnoff" wrote: > >> > > > >> > >> > >> > >> > >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in message > >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... > >> > >> > There is no Bluetooth Icon in the Control Panel for me to add > >> > >> > my > >> > >> > device. > >> > >> > > >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am trying > >> > >> > to > >> > >> > synchronize > >> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless > >> > >> > network at > >> > >> > my > >> > >> > home > >> > >> > business. > >> > >> > > >> > >> > How do I get this to work and how do I get the icon? > >> > >> > -- > >> > >> > >> > >> You could try Right-click My Computer>Manage>Services and > >> > >> Applications>Double click Services>Bluetooth Support > >> > >> Services>Start > >> > >> the > >> > >> Service. > >> > >> Right-click Bluetooth Support Services again>Properties>In the > >> > >> general > >> > >> tab, select automatic for Startup Type > >> > >> > >> > >> > >> > >> > >> > > >> > >
Guest Smirnoff Posted August 10, 2007 Posted August 10, 2007 Re: No Bluetooth Icon in Control Panel OK, let's try this. Generally speaking, most people would advise you to use the driver supplied with your Bluetooth dongle - normally comes on CD. As with wireless utilities, this is not always the case. It may be that there is a conflict with Blue Sun/Soleil and Windows drivers. Try going into Control Panel>Add/Remove and removing Blue Soleil (you can always use CD to re-install). Reboot. Then plug in your Blue Soleil USB dongle, Does Windows inform you that "New hardware device detected"?. Followed by: "Windows will now install drivers for this device"? If so, allow Windows to do this. When I first tried this , I thought it had failed, I couldn't see Bluetooth icon in control panel but when I maximised the window, it was the last icon in the list. Only when Control Panel window was closed and re-opened did it appear in alphabetical order See if this works and we'll take it from there. "Adrian" <Adrian@discussions.microsoft.com> wrote in message news:4642450F-7273-4F43-AD9C-17B19906A460@microsoft.com... > Yes, I have a Bluetooth USB dongle. The hardware (device) side of > things > seem to be fine, according to device manager, but I have no Bluetooth > Support services or Bluetooth Icon, I can see bthprops.cpl but can't > "run" > it, and I can't complete a connection between a Bluetooth enabled > phone and > my PC running the Windows XP SP2 with all current updates. I have > tried this > with drivers supplied by Blue Soleil, came with the dongle, and I have > tried > it with native Microsoft driver capability--no luck. It is a mystery > > "Smirnoff" wrote: > >> Have you got a Bluetooth USB connection device (dongle). >> Although XP has drivers to support Bluetooth, I believe you need one >> of >> these, unless you have some kind of internal PCI card that supports >> Bluetooth. >> Otherwise, I don't think you can just "enable it". Similarly, you can >> enable wireless connection but you need a wireless card or dongle to >> use >> it. >> >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message >> news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com... >> >I have exactly the same problem--did you (Gary) find a fix? >> > >> > "Gary" wrote: >> > >> >> I also don't have "Bluetooth support services" listing in >> >> Services, >> >> and no >> >> "Bluetooth Devices" icon in control panels. So, I'm assuming >> >> something needs >> >> to be re-installed? If you Start>Run type: bthprops.cpi it is >> >> supposed to >> >> bring up the control panel folder. On mine it does not. I search >> >> for >> >> the file >> >> and it is on the computer in two places but does not bring up >> >> anything. How >> >> can it be restored?? >> >> >> >> "Smirnoff" wrote: >> >> >> >> > Do you have a USB connection for Bluetooth. If so, does windows >> >> > detect >> >> > new hardware? >> >> > >> >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in message >> >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... >> >> > > There is no "Bluetooth Support Services" listing in Services. >> >> > > -- >> >> > > cawhite >> >> > > >> >> > > >> >> > > "Smirnoff" wrote: >> >> > > >> >> > >> >> >> > >> >> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in >> >> > >> message >> >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... >> >> > >> > There is no Bluetooth Icon in the Control Panel for me to >> >> > >> > add >> >> > >> > my >> >> > >> > device. >> >> > >> > >> >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am >> >> > >> > trying >> >> > >> > to >> >> > >> > synchronize >> >> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless >> >> > >> > network at >> >> > >> > my >> >> > >> > home >> >> > >> > business. >> >> > >> > >> >> > >> > How do I get this to work and how do I get the icon? >> >> > >> > -- >> >> > >> >> >> > >> You could try Right-click My Computer>Manage>Services and >> >> > >> Applications>Double click Services>Bluetooth Support >> >> > >> Services>Start >> >> > >> the >> >> > >> Service. >> >> > >> Right-click Bluetooth Support Services again>Properties>In >> >> > >> the >> >> > >> general >> >> > >> tab, select automatic for Startup Type >> >> > >> >> >> > >> >> >> > >> >> >> > >> >> > >>
Guest Adrian Posted August 11, 2007 Posted August 11, 2007 Re: No Bluetooth Icon in Control Panel Tried your suggestion. Here is what happened. After I restarted my PC and conected the Bluetooth usb dongle I got the Microsoft Found New Hardware Wizard. It gives you two options--install automatically or install from a list or specific location. (Also, along either path you choose it always gives you an option to use a CD, if you have one from a vendor). I went down both paths in every conceivable way with appropriate restarts, and software uninstalls, and device uninstalls, etc. and always got the same result--the Blue Soleil drivers were installed although I had removed the software through the Add/Remove capability--apparently some files were locked and non-removable. I was never presented with the chance to use any other drivers as if Microsoft's bluetooth capability didn't exist. I can see all sorts of Microsoft Bluetooth files under \windows\System32 but they never seem to come into play. For example, I can see bthprops.cpl but can't "run" it, I can see the bthserv file which I believe has the Bluetooth Support services but it won't execute. On the hardware side my PC recognizes the usb Bluetooth device and says it is installed and working. I believe the problem is I don't have any Bluetooth Support service available in the services list and thus can't connect external Bluetooth enable devices, i.e., my phone, with my PC. I am mystified--no Microsoft Bluetooth capability that seems to be working or available, no Bluetooth icon in the Control Panel, No Bluetooth Support service in the services list, running absolutely the most up to date version of Windows XP SP2, and can't get anywhere. I appear to be cursed!! "Smirnoff" wrote: > OK, let's try this. > Generally speaking, most people would advise you to use the driver > supplied with your Bluetooth dongle - normally comes on CD. As with > wireless utilities, this is not always the case. > It may be that there is a conflict with Blue Sun/Soleil and Windows > drivers. > Try going into Control Panel>Add/Remove and removing Blue Soleil (you > can always use CD to re-install). > Reboot. > Then plug in your Blue Soleil USB dongle, > Does Windows inform you that "New hardware device detected"?. > Followed by: "Windows will now install drivers for this device"? > If so, allow Windows to do this. > When I first tried this , I thought it had failed, I couldn't see > Bluetooth icon in control panel but when I maximised the window, it was > the last icon in the list. Only when Control Panel window was closed and > re-opened did it appear in alphabetical order > See if this works and we'll take it from there. > > "Adrian" <Adrian@discussions.microsoft.com> wrote in message > news:4642450F-7273-4F43-AD9C-17B19906A460@microsoft.com... > > Yes, I have a Bluetooth USB dongle. The hardware (device) side of > > things > > seem to be fine, according to device manager, but I have no Bluetooth > > Support services or Bluetooth Icon, I can see bthprops.cpl but can't > > "run" > > it, and I can't complete a connection between a Bluetooth enabled > > phone and > > my PC running the Windows XP SP2 with all current updates. I have > > tried this > > with drivers supplied by Blue Soleil, came with the dongle, and I have > > tried > > it with native Microsoft driver capability--no luck. It is a mystery > > > > "Smirnoff" wrote: > > > >> Have you got a Bluetooth USB connection device (dongle). > >> Although XP has drivers to support Bluetooth, I believe you need one > >> of > >> these, unless you have some kind of internal PCI card that supports > >> Bluetooth. > >> Otherwise, I don't think you can just "enable it". Similarly, you can > >> enable wireless connection but you need a wireless card or dongle to > >> use > >> it. > >> > >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message > >> news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com... > >> >I have exactly the same problem--did you (Gary) find a fix? > >> > > >> > "Gary" wrote: > >> > > >> >> I also don't have "Bluetooth support services" listing in > >> >> Services, > >> >> and no > >> >> "Bluetooth Devices" icon in control panels. So, I'm assuming > >> >> something needs > >> >> to be re-installed? If you Start>Run type: bthprops.cpi it is > >> >> supposed to > >> >> bring up the control panel folder. On mine it does not. I search > >> >> for > >> >> the file > >> >> and it is on the computer in two places but does not bring up > >> >> anything. How > >> >> can it be restored?? > >> >> > >> >> "Smirnoff" wrote: > >> >> > >> >> > Do you have a USB connection for Bluetooth. If so, does windows > >> >> > detect > >> >> > new hardware? > >> >> > > >> >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in message > >> >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... > >> >> > > There is no "Bluetooth Support Services" listing in Services. > >> >> > > -- > >> >> > > cawhite > >> >> > > > >> >> > > > >> >> > > "Smirnoff" wrote: > >> >> > > > >> >> > >> > >> >> > >> > >> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in > >> >> > >> message > >> >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... > >> >> > >> > There is no Bluetooth Icon in the Control Panel for me to > >> >> > >> > add > >> >> > >> > my > >> >> > >> > device. > >> >> > >> > > >> >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am > >> >> > >> > trying > >> >> > >> > to > >> >> > >> > synchronize > >> >> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless > >> >> > >> > network at > >> >> > >> > my > >> >> > >> > home > >> >> > >> > business. > >> >> > >> > > >> >> > >> > How do I get this to work and how do I get the icon? > >> >> > >> > -- > >> >> > >> > >> >> > >> You could try Right-click My Computer>Manage>Services and > >> >> > >> Applications>Double click Services>Bluetooth Support > >> >> > >> Services>Start > >> >> > >> the > >> >> > >> Service. > >> >> > >> Right-click Bluetooth Support Services again>Properties>In > >> >> > >> the > >> >> > >> general > >> >> > >> tab, select automatic for Startup Type > >> >> > >> > >> >> > >> > >> >> > >> > >> >> > > >> >> > > >> >
Guest Smirnoff Posted August 12, 2007 Posted August 12, 2007 Re: No Bluetooth Icon in Control Panel Download Windows Install Cleanup Utility: http://support.microsoft.com/kb/290301 Download link can be found under More Information. Can you see a reference to Blue Soleil? If so, highlight it and click remove. If Blue Soleil is not listed, WICU is worth keeping. Download TweakUI (power Toys for Windows XP): http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx When you click Control Panel can you see bthprops.cpl? If so is it ticked? If you can see it, tick it and Apply. Check to see if bluetooth support is now in Services. "Adrian" <Adrian@discussions.microsoft.com> wrote in message news:76784FC3-E93A-4C07-A718-7FF52667F26A@microsoft.com... > Tried your suggestion. Here is what happened. After I restarted my > PC and > conected the Bluetooth usb dongle I got the Microsoft Found New > Hardware > Wizard. It gives you two options--install automatically or install > from a > list or specific location. (Also, along either path you choose it > always > gives you an option to use a CD, if you have one from a vendor). I > went down > both paths in every conceivable way with appropriate restarts, and > software > uninstalls, and device uninstalls, etc. and always got the same > result--the > Blue Soleil drivers were installed although I had removed the software > through the Add/Remove capability--apparently some files were locked > and > non-removable. I was never presented with the chance to use any other > drivers as if Microsoft's bluetooth capability didn't exist. I can > see all > sorts of Microsoft Bluetooth files under \windows\System32 but they > never > seem to come into play. For example, I can see bthprops.cpl but can't > "run" > it, I can see the bthserv file which I believe has the Bluetooth > Support > services but it won't execute. > > On the hardware side my PC recognizes the usb Bluetooth device and > says it > is installed and working. I believe the problem is I don't have any > Bluetooth Support service available in the services list and thus > can't > connect external Bluetooth enable devices, i.e., my phone, with my PC. > > I am mystified--no Microsoft Bluetooth capability that seems to be > working > or available, no Bluetooth icon in the Control Panel, No Bluetooth > Support > service in the services list, running absolutely the most up to date > version > of Windows XP SP2, and can't get anywhere. I appear to be cursed!! > > > > "Smirnoff" wrote: > >> OK, let's try this. >> Generally speaking, most people would advise you to use the driver >> supplied with your Bluetooth dongle - normally comes on CD. As with >> wireless utilities, this is not always the case. >> It may be that there is a conflict with Blue Sun/Soleil and Windows >> drivers. >> Try going into Control Panel>Add/Remove and removing Blue Soleil (you >> can always use CD to re-install). >> Reboot. >> Then plug in your Blue Soleil USB dongle, >> Does Windows inform you that "New hardware device detected"?. >> Followed by: "Windows will now install drivers for this device"? >> If so, allow Windows to do this. >> When I first tried this , I thought it had failed, I couldn't see >> Bluetooth icon in control panel but when I maximised the window, it >> was >> the last icon in the list. Only when Control Panel window was closed >> and >> re-opened did it appear in alphabetical order >> See if this works and we'll take it from there. >> >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message >> news:4642450F-7273-4F43-AD9C-17B19906A460@microsoft.com... >> > Yes, I have a Bluetooth USB dongle. The hardware (device) side of >> > things >> > seem to be fine, according to device manager, but I have no >> > Bluetooth >> > Support services or Bluetooth Icon, I can see bthprops.cpl but >> > can't >> > "run" >> > it, and I can't complete a connection between a Bluetooth enabled >> > phone and >> > my PC running the Windows XP SP2 with all current updates. I have >> > tried this >> > with drivers supplied by Blue Soleil, came with the dongle, and I >> > have >> > tried >> > it with native Microsoft driver capability--no luck. It is a >> > mystery >> > >> > "Smirnoff" wrote: >> > >> >> Have you got a Bluetooth USB connection device (dongle). >> >> Although XP has drivers to support Bluetooth, I believe you need >> >> one >> >> of >> >> these, unless you have some kind of internal PCI card that >> >> supports >> >> Bluetooth. >> >> Otherwise, I don't think you can just "enable it". Similarly, you >> >> can >> >> enable wireless connection but you need a wireless card or dongle >> >> to >> >> use >> >> it. >> >> >> >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message >> >> news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com... >> >> >I have exactly the same problem--did you (Gary) find a fix? >> >> > >> >> > "Gary" wrote: >> >> > >> >> >> I also don't have "Bluetooth support services" listing in >> >> >> Services, >> >> >> and no >> >> >> "Bluetooth Devices" icon in control panels. So, I'm assuming >> >> >> something needs >> >> >> to be re-installed? If you Start>Run type: bthprops.cpi it is >> >> >> supposed to >> >> >> bring up the control panel folder. On mine it does not. I >> >> >> search >> >> >> for >> >> >> the file >> >> >> and it is on the computer in two places but does not bring up >> >> >> anything. How >> >> >> can it be restored?? >> >> >> >> >> >> "Smirnoff" wrote: >> >> >> >> >> >> > Do you have a USB connection for Bluetooth. If so, does >> >> >> > windows >> >> >> > detect >> >> >> > new hardware? >> >> >> > >> >> >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in >> >> >> > message >> >> >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... >> >> >> > > There is no "Bluetooth Support Services" listing in >> >> >> > > Services. >> >> >> > > -- >> >> >> > > cawhite >> >> >> > > >> >> >> > > >> >> >> > > "Smirnoff" wrote: >> >> >> > > >> >> >> > >> >> >> >> > >> >> >> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in >> >> >> > >> message >> >> >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... >> >> >> > >> > There is no Bluetooth Icon in the Control Panel for me >> >> >> > >> > to >> >> >> > >> > add >> >> >> > >> > my >> >> >> > >> > device. >> >> >> > >> > >> >> >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am >> >> >> > >> > trying >> >> >> > >> > to >> >> >> > >> > synchronize >> >> >> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless >> >> >> > >> > network at >> >> >> > >> > my >> >> >> > >> > home >> >> >> > >> > business. >> >> >> > >> > >> >> >> > >> > How do I get this to work and how do I get the icon? >> >> >> > >> > -- >> >> >> > >> >> >> >> > >> You could try Right-click My Computer>Manage>Services and >> >> >> > >> Applications>Double click Services>Bluetooth Support >> >> >> > >> Services>Start >> >> >> > >> the >> >> >> > >> Service. >> >> >> > >> Right-click Bluetooth Support Services again>Properties>In >> >> >> > >> the >> >> >> > >> general >> >> >> > >> tab, select automatic for Startup Type >> >> >> > >> >> >> >> > >> >> >> >> > >> >> >> >> > >> >> >> > >> >> >>
Guest Smirnoff Posted August 12, 2007 Posted August 12, 2007 Re: No Bluetooth Icon in Control Panel Have just checked my files in Windows Explorer>Windows>System32>Show Hidden Files. Scroll down I have four files relating to bluetooth. Three Application extensions: bthci.dll, bthserv.dll and btpanui.dll. Plus 1 Control Panel extension: bthprops. If you DO see these, try right clicking the bthprops file and selecting Open With Control Panel. If you do not see any of these files, it may be worth visiting: http://search.microsoft.com/results.aspx?siteID=1&q=bthprops&mkt=&mkt=en-US "Smirnoff" <someone@nospam.invalid> wrote in message news:E540E489-84B4-4BF4-B865-CBE4B77BACA8@microsoft.com... > Download Windows Install Cleanup Utility: > http://support.microsoft.com/kb/290301 > Download link can be found under More Information. > Can you see a reference to Blue Soleil? If so, highlight it and click > remove. > If Blue Soleil is not listed, WICU is worth keeping. > > Download TweakUI (power Toys for Windows XP): > http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx > When you click Control Panel can you see bthprops.cpl? If so is it > ticked? > If you can see it, tick it and Apply. > > Check to see if bluetooth support is now in Services. > > "Adrian" <Adrian@discussions.microsoft.com> wrote in message > news:76784FC3-E93A-4C07-A718-7FF52667F26A@microsoft.com... >> Tried your suggestion. Here is what happened. After I restarted my >> PC and >> conected the Bluetooth usb dongle I got the Microsoft Found New >> Hardware >> Wizard. It gives you two options--install automatically or install >> from a >> list or specific location. (Also, along either path you choose it >> always >> gives you an option to use a CD, if you have one from a vendor). I >> went down >> both paths in every conceivable way with appropriate restarts, and >> software >> uninstalls, and device uninstalls, etc. and always got the same >> result--the >> Blue Soleil drivers were installed although I had removed the >> software >> through the Add/Remove capability--apparently some files were locked >> and >> non-removable. I was never presented with the chance to use any >> other >> drivers as if Microsoft's bluetooth capability didn't exist. I can >> see all >> sorts of Microsoft Bluetooth files under \windows\System32 but they >> never >> seem to come into play. For example, I can see bthprops.cpl but >> can't "run" >> it, I can see the bthserv file which I believe has the Bluetooth >> Support >> services but it won't execute. >> >> On the hardware side my PC recognizes the usb Bluetooth device and >> says it >> is installed and working. I believe the problem is I don't have any >> Bluetooth Support service available in the services list and thus >> can't >> connect external Bluetooth enable devices, i.e., my phone, with my >> PC. >> >> I am mystified--no Microsoft Bluetooth capability that seems to be >> working >> or available, no Bluetooth icon in the Control Panel, No Bluetooth >> Support >> service in the services list, running absolutely the most up to date >> version >> of Windows XP SP2, and can't get anywhere. I appear to be cursed!! >> >> >> >> "Smirnoff" wrote: >> >>> OK, let's try this. >>> Generally speaking, most people would advise you to use the driver >>> supplied with your Bluetooth dongle - normally comes on CD. As with >>> wireless utilities, this is not always the case. >>> It may be that there is a conflict with Blue Sun/Soleil and Windows >>> drivers. >>> Try going into Control Panel>Add/Remove and removing Blue Soleil >>> (you >>> can always use CD to re-install). >>> Reboot. >>> Then plug in your Blue Soleil USB dongle, >>> Does Windows inform you that "New hardware device detected"?. >>> Followed by: "Windows will now install drivers for this device"? >>> If so, allow Windows to do this. >>> When I first tried this , I thought it had failed, I couldn't see >>> Bluetooth icon in control panel but when I maximised the window, it >>> was >>> the last icon in the list. Only when Control Panel window was closed >>> and >>> re-opened did it appear in alphabetical order >>> See if this works and we'll take it from there. >>> >>> "Adrian" <Adrian@discussions.microsoft.com> wrote in message >>> news:4642450F-7273-4F43-AD9C-17B19906A460@microsoft.com... >>> > Yes, I have a Bluetooth USB dongle. The hardware (device) side of >>> > things >>> > seem to be fine, according to device manager, but I have no >>> > Bluetooth >>> > Support services or Bluetooth Icon, I can see bthprops.cpl but >>> > can't >>> > "run" >>> > it, and I can't complete a connection between a Bluetooth enabled >>> > phone and >>> > my PC running the Windows XP SP2 with all current updates. I have >>> > tried this >>> > with drivers supplied by Blue Soleil, came with the dongle, and I >>> > have >>> > tried >>> > it with native Microsoft driver capability--no luck. It is a >>> > mystery >>> > >>> > "Smirnoff" wrote: >>> > >>> >> Have you got a Bluetooth USB connection device (dongle). >>> >> Although XP has drivers to support Bluetooth, I believe you need >>> >> one >>> >> of >>> >> these, unless you have some kind of internal PCI card that >>> >> supports >>> >> Bluetooth. >>> >> Otherwise, I don't think you can just "enable it". Similarly, you >>> >> can >>> >> enable wireless connection but you need a wireless card or dongle >>> >> to >>> >> use >>> >> it. >>> >> >>> >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message >>> >> news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com... >>> >> >I have exactly the same problem--did you (Gary) find a fix? >>> >> > >>> >> > "Gary" wrote: >>> >> > >>> >> >> I also don't have "Bluetooth support services" listing in >>> >> >> Services, >>> >> >> and no >>> >> >> "Bluetooth Devices" icon in control panels. So, I'm assuming >>> >> >> something needs >>> >> >> to be re-installed? If you Start>Run type: bthprops.cpi it is >>> >> >> supposed to >>> >> >> bring up the control panel folder. On mine it does not. I >>> >> >> search >>> >> >> for >>> >> >> the file >>> >> >> and it is on the computer in two places but does not bring up >>> >> >> anything. How >>> >> >> can it be restored?? >>> >> >> >>> >> >> "Smirnoff" wrote: >>> >> >> >>> >> >> > Do you have a USB connection for Bluetooth. If so, does >>> >> >> > windows >>> >> >> > detect >>> >> >> > new hardware? >>> >> >> > >>> >> >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in >>> >> >> > message >>> >> >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... >>> >> >> > > There is no "Bluetooth Support Services" listing in >>> >> >> > > Services. >>> >> >> > > -- >>> >> >> > > cawhite >>> >> >> > > >>> >> >> > > >>> >> >> > > "Smirnoff" wrote: >>> >> >> > > >>> >> >> > >> >>> >> >> > >> >>> >> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in >>> >> >> > >> message >>> >> >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... >>> >> >> > >> > There is no Bluetooth Icon in the Control Panel for me >>> >> >> > >> > to >>> >> >> > >> > add >>> >> >> > >> > my >>> >> >> > >> > device. >>> >> >> > >> > >>> >> >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am >>> >> >> > >> > trying >>> >> >> > >> > to >>> >> >> > >> > synchronize >>> >> >> > >> > with my Motorola KRZR K1 cell phone. I am on a wireless >>> >> >> > >> > network at >>> >> >> > >> > my >>> >> >> > >> > home >>> >> >> > >> > business. >>> >> >> > >> > >>> >> >> > >> > How do I get this to work and how do I get the icon? >>> >> >> > >> > -- >>> >> >> > >> >>> >> >> > >> You could try Right-click My Computer>Manage>Services and >>> >> >> > >> Applications>Double click Services>Bluetooth Support >>> >> >> > >> Services>Start >>> >> >> > >> the >>> >> >> > >> Service. >>> >> >> > >> Right-click Bluetooth Support Services >>> >> >> > >> again>Properties>In >>> >> >> > >> the >>> >> >> > >> general >>> >> >> > >> tab, select automatic for Startup Type >>> >> >> > >> >>> >> >> > >> >>> >> >> > >> >>> >> >> > >>> >> >> > >>> >> >>> >
Guest Smirnoff Posted August 12, 2007 Posted August 12, 2007 Re: No Bluetooth Icon in Control Panel Hey, just noticed earlier in this thread that you tried to Run bthprops.cpi. No wonder it didn't work. You have to Start>Run bthprops.cpl, that's (cpL) not (i). "Smirnoff" <someone@nospam.invalid> wrote in message news:1DD1A227-AAAE-471B-A215-DCE70D3C764C@microsoft.com... > Have just checked my files in Windows Explorer>Windows>System32>Show > Hidden Files. Scroll down > I have four files relating to bluetooth. Three Application extensions: > bthci.dll, bthserv.dll and btpanui.dll. > Plus 1 Control Panel extension: bthprops. > If you DO see these, try right clicking the bthprops file and > selecting Open With Control Panel. > If you do not see any of these files, it may be worth visiting: > http://search.microsoft.com/results.aspx?siteID=1&q=bthprops&mkt=&mkt=en-US > > > "Smirnoff" <someone@nospam.invalid> wrote in message > news:E540E489-84B4-4BF4-B865-CBE4B77BACA8@microsoft.com... >> Download Windows Install Cleanup Utility: >> http://support.microsoft.com/kb/290301 >> Download link can be found under More Information. >> Can you see a reference to Blue Soleil? If so, highlight it and click >> remove. >> If Blue Soleil is not listed, WICU is worth keeping. >> >> Download TweakUI (power Toys for Windows XP): >> http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx >> When you click Control Panel can you see bthprops.cpl? If so is it >> ticked? >> If you can see it, tick it and Apply. >> >> Check to see if bluetooth support is now in Services. >> >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message >> news:76784FC3-E93A-4C07-A718-7FF52667F26A@microsoft.com... >>> Tried your suggestion. Here is what happened. After I restarted my >>> PC and >>> conected the Bluetooth usb dongle I got the Microsoft Found New >>> Hardware >>> Wizard. It gives you two options--install automatically or install >>> from a >>> list or specific location. (Also, along either path you choose it >>> always >>> gives you an option to use a CD, if you have one from a vendor). I >>> went down >>> both paths in every conceivable way with appropriate restarts, and >>> software >>> uninstalls, and device uninstalls, etc. and always got the same >>> result--the >>> Blue Soleil drivers were installed although I had removed the >>> software >>> through the Add/Remove capability--apparently some files were locked >>> and >>> non-removable. I was never presented with the chance to use any >>> other >>> drivers as if Microsoft's bluetooth capability didn't exist. I can >>> see all >>> sorts of Microsoft Bluetooth files under \windows\System32 but they >>> never >>> seem to come into play. For example, I can see bthprops.cpl but >>> can't "run" >>> it, I can see the bthserv file which I believe has the Bluetooth >>> Support >>> services but it won't execute. >>> >>> On the hardware side my PC recognizes the usb Bluetooth device and >>> says it >>> is installed and working. I believe the problem is I don't have any >>> Bluetooth Support service available in the services list and thus >>> can't >>> connect external Bluetooth enable devices, i.e., my phone, with my >>> PC. >>> >>> I am mystified--no Microsoft Bluetooth capability that seems to be >>> working >>> or available, no Bluetooth icon in the Control Panel, No Bluetooth >>> Support >>> service in the services list, running absolutely the most up to date >>> version >>> of Windows XP SP2, and can't get anywhere. I appear to be cursed!! >>> >>> >>> >>> "Smirnoff" wrote: >>> >>>> OK, let's try this. >>>> Generally speaking, most people would advise you to use the driver >>>> supplied with your Bluetooth dongle - normally comes on CD. As with >>>> wireless utilities, this is not always the case. >>>> It may be that there is a conflict with Blue Sun/Soleil and Windows >>>> drivers. >>>> Try going into Control Panel>Add/Remove and removing Blue Soleil >>>> (you >>>> can always use CD to re-install). >>>> Reboot. >>>> Then plug in your Blue Soleil USB dongle, >>>> Does Windows inform you that "New hardware device detected"?. >>>> Followed by: "Windows will now install drivers for this device"? >>>> If so, allow Windows to do this. >>>> When I first tried this , I thought it had failed, I couldn't see >>>> Bluetooth icon in control panel but when I maximised the window, it >>>> was >>>> the last icon in the list. Only when Control Panel window was >>>> closed and >>>> re-opened did it appear in alphabetical order >>>> See if this works and we'll take it from there. >>>> >>>> "Adrian" <Adrian@discussions.microsoft.com> wrote in message >>>> news:4642450F-7273-4F43-AD9C-17B19906A460@microsoft.com... >>>> > Yes, I have a Bluetooth USB dongle. The hardware (device) side >>>> > of >>>> > things >>>> > seem to be fine, according to device manager, but I have no >>>> > Bluetooth >>>> > Support services or Bluetooth Icon, I can see bthprops.cpl but >>>> > can't >>>> > "run" >>>> > it, and I can't complete a connection between a Bluetooth enabled >>>> > phone and >>>> > my PC running the Windows XP SP2 with all current updates. I >>>> > have >>>> > tried this >>>> > with drivers supplied by Blue Soleil, came with the dongle, and I >>>> > have >>>> > tried >>>> > it with native Microsoft driver capability--no luck. It is a >>>> > mystery >>>> > >>>> > "Smirnoff" wrote: >>>> > >>>> >> Have you got a Bluetooth USB connection device (dongle). >>>> >> Although XP has drivers to support Bluetooth, I believe you need >>>> >> one >>>> >> of >>>> >> these, unless you have some kind of internal PCI card that >>>> >> supports >>>> >> Bluetooth. >>>> >> Otherwise, I don't think you can just "enable it". Similarly, >>>> >> you can >>>> >> enable wireless connection but you need a wireless card or >>>> >> dongle to >>>> >> use >>>> >> it. >>>> >> >>>> >> "Adrian" <Adrian@discussions.microsoft.com> wrote in message >>>> >> news:8735C8D7-1EB0-4742-A892-87C65E19740D@microsoft.com... >>>> >> >I have exactly the same problem--did you (Gary) find a fix? >>>> >> > >>>> >> > "Gary" wrote: >>>> >> > >>>> >> >> I also don't have "Bluetooth support services" listing in >>>> >> >> Services, >>>> >> >> and no >>>> >> >> "Bluetooth Devices" icon in control panels. So, I'm assuming >>>> >> >> something needs >>>> >> >> to be re-installed? If you Start>Run type: bthprops.cpi it is >>>> >> >> supposed to >>>> >> >> bring up the control panel folder. On mine it does not. I >>>> >> >> search >>>> >> >> for >>>> >> >> the file >>>> >> >> and it is on the computer in two places but does not bring up >>>> >> >> anything. How >>>> >> >> can it be restored?? >>>> >> >> >>>> >> >> "Smirnoff" wrote: >>>> >> >> >>>> >> >> > Do you have a USB connection for Bluetooth. If so, does >>>> >> >> > windows >>>> >> >> > detect >>>> >> >> > new hardware? >>>> >> >> > >>>> >> >> > "cawhite" <cawhite@discussions.microsoft.com> wrote in >>>> >> >> > message >>>> >> >> > news:726F091C-3B30-4DA9-86F9-9A697485D284@microsoft.com... >>>> >> >> > > There is no "Bluetooth Support Services" listing in >>>> >> >> > > Services. >>>> >> >> > > -- >>>> >> >> > > cawhite >>>> >> >> > > >>>> >> >> > > >>>> >> >> > > "Smirnoff" wrote: >>>> >> >> > > >>>> >> >> > >> >>>> >> >> > >> >>>> >> >> > >> "cawhite" <cawhite@discussions.microsoft.com> wrote in >>>> >> >> > >> message >>>> >> >> > >> news:FD2855F6-423E-44A3-98C1-7BF153243825@microsoft.com... >>>> >> >> > >> > There is no Bluetooth Icon in the Control Panel for me >>>> >> >> > >> > to >>>> >> >> > >> > add >>>> >> >> > >> > my >>>> >> >> > >> > device. >>>> >> >> > >> > >>>> >> >> > >> > I am running XP Pro Version 2002 Service Pack 2. I am >>>> >> >> > >> > trying >>>> >> >> > >> > to >>>> >> >> > >> > synchronize >>>> >> >> > >> > with my Motorola KRZR K1 cell phone. I am on a >>>> >> >> > >> > wireless >>>> >> >> > >> > network at >>>> >> >> > >> > my >>>> >> >> > >> > home >>>> >> >> > >> > business. >>>> >> >> > >> > >>>> >> >> > >> > How do I get this to work and how do I get the icon? >>>> >> >> > >> > -- >>>> >> >> > >> >>>> >> >> > >> You could try Right-click My Computer>Manage>Services >>>> >> >> > >> and >>>> >> >> > >> Applications>Double click Services>Bluetooth Support >>>> >> >> > >> Services>Start >>>> >> >> > >> the >>>> >> >> > >> Service. >>>> >> >> > >> Right-click Bluetooth Support Services >>>> >> >> > >> again>Properties>In >>>> >> >> > >> the >>>> >> >> > >> general >>>> >> >> > >> tab, select automatic for Startup Type >>>> >> >> > >> >>>> >> >> > >> >>>> >> >> > >> >>>> >> >> > >>>> >> >> > >>>> >> >>>> >> >
Guest Nightowl Posted August 14, 2007 Posted August 14, 2007 Re: No Bluetooth Icon in Control Panel Hi Adrian You will only see the Bluetooth icon in the Control Panel if you are using the Microsoft Bluetooth stack. If you're using the Blue Soleil stack, it won't appear. It's also not (usually) as simple as choosing one or the other; it depends on the chipset in your dongle and whether it can work with the MS stack or not. There is a hack you can try (make a backup of the file first!) that work for some, but if it doesn't, you will have to use the Blue Soleil software that came with your dongle. http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/ I'd recommend following the procedure below before trying it, though. You definitely should have the Bluetooth Support Service running in the Services list if everything's properly installed, so I suspect it isn't. This might be because although you uninstalled Blue Soleil, there is a "ghost" of the old driver hanging around, which is why XP keeps re- installing it for you. To check this: Open a command window (Start | Run, type "cmd" without the quotes, click OK). At the prompt type: set devmgr_ show_nonpresent_devices=1 <enter> then type: devmgmt.msc <enter> (Device Manager opens up) [*Important!* Don't close the Command window yet -- otherwise the option you just set will be lost.] In Device Manager go to the View Menu and click on Show Hidden Devices. Now have a look and see what you have under Bluetooth. Also check under Network Adapters for any Bluetooth PAN entries. If you see, as well as your current normal entries, any grayed-out "ghost" duplicate entries in either place, delete the ghost and OK your way out. Close the command window. Now you can uninstall again and try re-installing the Blue Soleil software (or if trying the hack above, uninstall, then plug in the dongle and see if XP will install it using built-in Bluetooth). Please do let us know how it goes. Good luck! Adrian <Adrian@discussions.microsoft.com> wrote on Sat, 11 Aug 2007: >Tried your suggestion. Here is what happened. After I restarted my PC and >conected the Bluetooth usb dongle I got the Microsoft Found New Hardware >Wizard. It gives you two options--install automatically or install from a >list or specific location. (Also, along either path you choose it always >gives you an option to use a CD, if you have one from a vendor). I went down >both paths in every conceivable way with appropriate restarts, and software >uninstalls, and device uninstalls, etc. and always got the same result--the >Blue Soleil drivers were installed although I had removed the software >through the Add/Remove capability--apparently some files were locked and >non-removable. I was never presented with the chance to use any other >drivers as if Microsoft's bluetooth capability didn't exist. I can see all >sorts of Microsoft Bluetooth files under \windows\System32 but they never >seem to come into play. For example, I can see bthprops.cpl but can't "run" >it, I can see the bthserv file which I believe has the Bluetooth Support >services but it won't execute. > >On the hardware side my PC recognizes the usb Bluetooth device and says it >is installed and working. I believe the problem is I don't have any >Bluetooth Support service available in the services list and thus can't >connect external Bluetooth enable devices, i.e., my phone, with my PC. > >I am mystified--no Microsoft Bluetooth capability that seems to be working >or available, no Bluetooth icon in the Control Panel, No Bluetooth Support >service in the services list, running absolutely the most up to date version >of Windows XP SP2, and can't get anywhere. I appear to be cursed!! > -- Nightowl
Guest Smirnoff Posted August 14, 2007 Posted August 14, 2007 Re: No Bluetooth Icon in Control Panel "Nightowl" <owl@[127.0.0.1]> wrote in message news:KqYn2gPLxdwGFwRM@black.hole... > Hi Adrian > > You will only see the Bluetooth icon in the Control Panel if you are > using the Microsoft Bluetooth stack. If you're using the Blue Soleil > stack, it won't appear. > > It's also not (usually) as simple as choosing one or the other; it > depends on the chipset in your dongle and whether it can work with the > MS stack or not. There is a hack you can try (make a backup of the > file > first!) that work for some, but if it doesn't, you will have to use > the > Blue Soleil software that came with your dongle. > http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/ > > I'd recommend following the procedure below before trying it, though. > > You definitely should have the Bluetooth Support Service running in > the > Services list if everything's properly installed, so I suspect it > isn't. > This might be because although you uninstalled Blue Soleil, there is a > "ghost" of the old driver hanging around, which is why XP keeps re- > installing it for you. To check this: > > Open a command window (Start | Run, type "cmd" without the quotes, > click > OK). > At the prompt type: > set devmgr_ show_nonpresent_devices=1 <enter> > then type: > devmgmt.msc <enter> (Device Manager opens up) > > [*Important!* Don't close the Command window yet -- otherwise the > option > you just set will be lost.] > > In Device Manager go to the View Menu and click on Show Hidden > Devices. > Now have a look and see what you have under Bluetooth. Also check > under > Network Adapters for any Bluetooth PAN entries. If you see, as well > as your current normal entries, any grayed-out "ghost" duplicate > entries > in either place, delete the ghost and OK your way out. Close the > command > window. > > Now you can uninstall again and try re-installing the Blue Soleil > software (or if trying the hack above, uninstall, then plug in the > dongle and see if XP will install it using built-in Bluetooth). > > Please do let us know how it goes. Good luck! > > > Adrian <Adrian@discussions.microsoft.com> wrote on Sat, 11 Aug 2007: > >>Tried your suggestion. Here is what happened. After I restarted my >>PC and >>conected the Bluetooth usb dongle I got the Microsoft Found New >>Hardware >>Wizard. It gives you two options--install automatically or install >>from a >>list or specific location. (Also, along either path you choose it >>always >>gives you an option to use a CD, if you have one from a vendor). I >>went down >>both paths in every conceivable way with appropriate restarts, and >>software >>uninstalls, and device uninstalls, etc. and always got the same >>result--the >>Blue Soleil drivers were installed although I had removed the software >>through the Add/Remove capability--apparently some files were locked >>and >>non-removable. I was never presented with the chance to use any other >>drivers as if Microsoft's bluetooth capability didn't exist. I can >>see all >>sorts of Microsoft Bluetooth files under \windows\System32 but they >>never >>seem to come into play. For example, I can see bthprops.cpl but can't >>"run" >>it, I can see the bthserv file which I believe has the Bluetooth >>Support >>services but it won't execute. You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ), but from the command prompt Start>Run >> >>On the hardware side my PC recognizes the usb Bluetooth device and >>says it >>is installed and working. I believe the problem is I don't have any >>Bluetooth Support service available in the services list and thus >>can't >>connect external Bluetooth enable devices, i.e., my phone, with my PC. >> >>I am mystified--no Microsoft Bluetooth capability that seems to be >>working >>or available, no Bluetooth icon in the Control Panel, No Bluetooth >>Support >>service in the services list, running absolutely the most up to date >>version >>of Windows XP SP2, and can't get anywhere. I appear to be cursed!! >> > -- > Nightowl
Guest Adrian Posted August 17, 2007 Posted August 17, 2007 Re: No Bluetooth Icon in Control Panel Just got your messages (Smirnoff and Nightowl). I will try your various suggestions and let you know what happens. ----Adrian "Smirnoff" wrote: > > > "Nightowl" <owl@[127.0.0.1]> wrote in message > news:KqYn2gPLxdwGFwRM@black.hole... > > Hi Adrian > > > > You will only see the Bluetooth icon in the Control Panel if you are > > using the Microsoft Bluetooth stack. If you're using the Blue Soleil > > stack, it won't appear. > > > > It's also not (usually) as simple as choosing one or the other; it > > depends on the chipset in your dongle and whether it can work with the > > MS stack or not. There is a hack you can try (make a backup of the > > file > > first!) that work for some, but if it doesn't, you will have to use > > the > > Blue Soleil software that came with your dongle. > > http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/ > > > > I'd recommend following the procedure below before trying it, though. > > > > You definitely should have the Bluetooth Support Service running in > > the > > Services list if everything's properly installed, so I suspect it > > isn't. > > This might be because although you uninstalled Blue Soleil, there is a > > "ghost" of the old driver hanging around, which is why XP keeps re- > > installing it for you. To check this: > > > > Open a command window (Start | Run, type "cmd" without the quotes, > > click > > OK). > > At the prompt type: > > set devmgr_ show_nonpresent_devices=1 <enter> > > then type: > > devmgmt.msc <enter> (Device Manager opens up) > > > > [*Important!* Don't close the Command window yet -- otherwise the > > option > > you just set will be lost.] > > > > In Device Manager go to the View Menu and click on Show Hidden > > Devices. > > Now have a look and see what you have under Bluetooth. Also check > > under > > Network Adapters for any Bluetooth PAN entries. If you see, as well > > as your current normal entries, any grayed-out "ghost" duplicate > > entries > > in either place, delete the ghost and OK your way out. Close the > > command > > window. > > > > Now you can uninstall again and try re-installing the Blue Soleil > > software (or if trying the hack above, uninstall, then plug in the > > dongle and see if XP will install it using built-in Bluetooth). > > > > Please do let us know how it goes. Good luck! > > > > > > Adrian <Adrian@discussions.microsoft.com> wrote on Sat, 11 Aug 2007: > > > >>Tried your suggestion. Here is what happened. After I restarted my > >>PC and > >>conected the Bluetooth usb dongle I got the Microsoft Found New > >>Hardware > >>Wizard. It gives you two options--install automatically or install > >>from a > >>list or specific location. (Also, along either path you choose it > >>always > >>gives you an option to use a CD, if you have one from a vendor). I > >>went down > >>both paths in every conceivable way with appropriate restarts, and > >>software > >>uninstalls, and device uninstalls, etc. and always got the same > >>result--the > >>Blue Soleil drivers were installed although I had removed the software > >>through the Add/Remove capability--apparently some files were locked > >>and > >>non-removable. I was never presented with the chance to use any other > >>drivers as if Microsoft's bluetooth capability didn't exist. I can > >>see all > >>sorts of Microsoft Bluetooth files under \windows\System32 but they > >>never > >>seem to come into play. For example, I can see bthprops.cpl but can't > >>"run" > >>it, I can see the bthserv file which I believe has the Bluetooth > >>Support > >>services but it won't execute. > > > You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ), but > from the command prompt > Start>Run > > > >> > >>On the hardware side my PC recognizes the usb Bluetooth device and > >>says it > >>is installed and working. I believe the problem is I don't have any > >>Bluetooth Support service available in the services list and thus > >>can't > >>connect external Bluetooth enable devices, i.e., my phone, with my PC. > >> > >>I am mystified--no Microsoft Bluetooth capability that seems to be > >>working > >>or available, no Bluetooth icon in the Control Panel, No Bluetooth > >>Support > >>service in the services list, running absolutely the most up to date > >>version > >>of Windows XP SP2, and can't get anywhere. I appear to be cursed!! > >> > > -- > > Nightowl > >
Guest Adrian Posted August 18, 2007 Posted August 18, 2007 Re: No Bluetooth Icon in Control Panel SUCCESS!! I now have a Bluetooth Icon in my Control Panel, Bluetooth Support Service in my services list, and I'm using the Microsoft Bluetooth stack in support of my USB dongle. I tried everything you guys suggested, except the "hack" which I'm saving for a "rainy" day, and the results were perfect. Thanks to you both, Smirnoff and Nightowl, for your patience and advice. I truly appreciate it. I did one other thing that I'll pass along for your edification although I still believe I was successful due to your suggestions. I consulted the Microsoft Knowledge Base and found and article, 911894, concerning an error message that appears when you install a USB transceiver for a Microsoft keyboard or optical mouse to configure Bluetooth. It didn't seem directly related to my problem until I read the symptoms of the problem which included no Bluetooth icon and no Bluetooth Support Service. The cause of this issue was a missing registry entry for Bluetooth Support Service. The resolution involved adding the missing registry entry. I followed the instructions to do this modification as my entry was missing. If this had any impact of the successful outcome it was only because of your previous help, particularly with the "ghosting" problem. Thanks again for all your help. I learned quite a bit that will no doubt be helpful in the future. Regards-----Adrian "Adrian" wrote: > Just got your messages (Smirnoff and Nightowl). I will try your various > suggestions and let you know what happens. ----Adrian > > "Smirnoff" wrote: > > > > > > > "Nightowl" <owl@[127.0.0.1]> wrote in message > > news:KqYn2gPLxdwGFwRM@black.hole... > > > Hi Adrian > > > > > > You will only see the Bluetooth icon in the Control Panel if you are > > > using the Microsoft Bluetooth stack. If you're using the Blue Soleil > > > stack, it won't appear. > > > > > > It's also not (usually) as simple as choosing one or the other; it > > > depends on the chipset in your dongle and whether it can work with the > > > MS stack or not. There is a hack you can try (make a backup of the > > > file > > > first!) that work for some, but if it doesn't, you will have to use > > > the > > > Blue Soleil software that came with your dongle. > > > http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/ > > > > > > I'd recommend following the procedure below before trying it, though. > > > > > > You definitely should have the Bluetooth Support Service running in > > > the > > > Services list if everything's properly installed, so I suspect it > > > isn't. > > > This might be because although you uninstalled Blue Soleil, there is a > > > "ghost" of the old driver hanging around, which is why XP keeps re- > > > installing it for you. To check this: > > > > > > Open a command window (Start | Run, type "cmd" without the quotes, > > > click > > > OK). > > > At the prompt type: > > > set devmgr_ show_nonpresent_devices=1 <enter> > > > then type: > > > devmgmt.msc <enter> (Device Manager opens up) > > > > > > [*Important!* Don't close the Command window yet -- otherwise the > > > option > > > you just set will be lost.] > > > > > > In Device Manager go to the View Menu and click on Show Hidden > > > Devices. > > > Now have a look and see what you have under Bluetooth. Also check > > > under > > > Network Adapters for any Bluetooth PAN entries. If you see, as well > > > as your current normal entries, any grayed-out "ghost" duplicate > > > entries > > > in either place, delete the ghost and OK your way out. Close the > > > command > > > window. > > > > > > Now you can uninstall again and try re-installing the Blue Soleil > > > software (or if trying the hack above, uninstall, then plug in the > > > dongle and see if XP will install it using built-in Bluetooth). > > > > > > Please do let us know how it goes. Good luck! > > > > > > > > > Adrian <Adrian@discussions.microsoft.com> wrote on Sat, 11 Aug 2007: > > > > > >>Tried your suggestion. Here is what happened. After I restarted my > > >>PC and > > >>conected the Bluetooth usb dongle I got the Microsoft Found New > > >>Hardware > > >>Wizard. It gives you two options--install automatically or install > > >>from a > > >>list or specific location. (Also, along either path you choose it > > >>always > > >>gives you an option to use a CD, if you have one from a vendor). I > > >>went down > > >>both paths in every conceivable way with appropriate restarts, and > > >>software > > >>uninstalls, and device uninstalls, etc. and always got the same > > >>result--the > > >>Blue Soleil drivers were installed although I had removed the software > > >>through the Add/Remove capability--apparently some files were locked > > >>and > > >>non-removable. I was never presented with the chance to use any other > > >>drivers as if Microsoft's bluetooth capability didn't exist. I can > > >>see all > > >>sorts of Microsoft Bluetooth files under \windows\System32 but they > > >>never > > >>seem to come into play. For example, I can see bthprops.cpl but can't > > >>"run" > > >>it, I can see the bthserv file which I believe has the Bluetooth > > >>Support > > >>services but it won't execute. > > > > > > You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ), but > > from the command prompt > > Start>Run > > > > > > >> > > >>On the hardware side my PC recognizes the usb Bluetooth device and > > >>says it > > >>is installed and working. I believe the problem is I don't have any > > >>Bluetooth Support service available in the services list and thus > > >>can't > > >>connect external Bluetooth enable devices, i.e., my phone, with my PC. > > >> > > >>I am mystified--no Microsoft Bluetooth capability that seems to be > > >>working > > >>or available, no Bluetooth icon in the Control Panel, No Bluetooth > > >>Support > > >>service in the services list, running absolutely the most up to date > > >>version > > >>of Windows XP SP2, and can't get anywhere. I appear to be cursed!! > > >> > > > -- > > > Nightowl > > > >
Guest Smirnoff Posted August 19, 2007 Posted August 19, 2007 Re: No Bluetooth Icon in Control Panel You're welcome. Glad everything is up and running now. "Adrian" <Adrian@discussions.microsoft.com> wrote in message news:60035CFF-B9B7-4DC6-A699-B6091CC8314E@microsoft.com... > SUCCESS!! I now have a Bluetooth Icon in my Control Panel, Bluetooth > Support > Service in my services list, and I'm using the Microsoft Bluetooth > stack in > support of my USB dongle. I tried everything you guys suggested, > except the > "hack" which I'm saving for a "rainy" day, and the results were > perfect. > Thanks to you both, Smirnoff and Nightowl, for your patience and > advice. I > truly appreciate it. > > I did one other thing that I'll pass along for your edification > although I > still believe I was successful due to your suggestions. I consulted > the > Microsoft Knowledge Base and found and article, 911894, concerning an > error > message that appears when you install a USB transceiver for a > Microsoft > keyboard or optical mouse to configure Bluetooth. It didn't seem > directly > related to my problem until I read the symptoms of the problem which > included > no Bluetooth icon and no Bluetooth Support Service. The cause of this > issue > was a missing registry entry for Bluetooth Support Service. The > resolution > involved adding the missing registry entry. I followed the > instructions to do > this modification as my entry was missing. If this had any impact of > the > successful outcome it was only because of your previous help, > particularly > with the "ghosting" problem. > > Thanks again for all your help. I learned quite a bit that will no > doubt be > helpful in the future. > > Regards-----Adrian > > "Adrian" wrote: > >> Just got your messages (Smirnoff and Nightowl). I will try your >> various >> suggestions and let you know what happens. ----Adrian >> >> "Smirnoff" wrote: >> >> > >> > >> > "Nightowl" <owl@[127.0.0.1]> wrote in message >> > news:KqYn2gPLxdwGFwRM@black.hole... >> > > Hi Adrian >> > > >> > > You will only see the Bluetooth icon in the Control Panel if you >> > > are >> > > using the Microsoft Bluetooth stack. If you're using the Blue >> > > Soleil >> > > stack, it won't appear. >> > > >> > > It's also not (usually) as simple as choosing one or the other; >> > > it >> > > depends on the chipset in your dongle and whether it can work >> > > with the >> > > MS stack or not. There is a hack you can try (make a backup of >> > > the >> > > file >> > > first!) that work for some, but if it doesn't, you will have to >> > > use >> > > the >> > > Blue Soleil software that came with your dongle. >> > > http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/ >> > > >> > > I'd recommend following the procedure below before trying it, >> > > though. >> > > >> > > You definitely should have the Bluetooth Support Service running >> > > in >> > > the >> > > Services list if everything's properly installed, so I suspect it >> > > isn't. >> > > This might be because although you uninstalled Blue Soleil, there >> > > is a >> > > "ghost" of the old driver hanging around, which is why XP keeps >> > > re- >> > > installing it for you. To check this: >> > > >> > > Open a command window (Start | Run, type "cmd" without the >> > > quotes, >> > > click >> > > OK). >> > > At the prompt type: >> > > set devmgr_ show_nonpresent_devices=1 <enter> >> > > then type: >> > > devmgmt.msc <enter> (Device Manager opens up) >> > > >> > > [*Important!* Don't close the Command window yet -- otherwise the >> > > option >> > > you just set will be lost.] >> > > >> > > In Device Manager go to the View Menu and click on Show Hidden >> > > Devices. >> > > Now have a look and see what you have under Bluetooth. Also check >> > > under >> > > Network Adapters for any Bluetooth PAN entries. If you see, as >> > > well >> > > as your current normal entries, any grayed-out "ghost" duplicate >> > > entries >> > > in either place, delete the ghost and OK your way out. Close the >> > > command >> > > window. >> > > >> > > Now you can uninstall again and try re-installing the Blue Soleil >> > > software (or if trying the hack above, uninstall, then plug in >> > > the >> > > dongle and see if XP will install it using built-in Bluetooth). >> > > >> > > Please do let us know how it goes. Good luck! >> > > >> > > >> > > Adrian <Adrian@discussions.microsoft.com> wrote on Sat, 11 Aug >> > > 2007: >> > > >> > >>Tried your suggestion. Here is what happened. After I restarted >> > >>my >> > >>PC and >> > >>conected the Bluetooth usb dongle I got the Microsoft Found New >> > >>Hardware >> > >>Wizard. It gives you two options--install automatically or >> > >>install >> > >>from a >> > >>list or specific location. (Also, along either path you choose >> > >>it >> > >>always >> > >>gives you an option to use a CD, if you have one from a vendor). >> > >>I >> > >>went down >> > >>both paths in every conceivable way with appropriate restarts, >> > >>and >> > >>software >> > >>uninstalls, and device uninstalls, etc. and always got the same >> > >>result--the >> > >>Blue Soleil drivers were installed although I had removed the >> > >>software >> > >>through the Add/Remove capability--apparently some files were >> > >>locked >> > >>and >> > >>non-removable. I was never presented with the chance to use any >> > >>other >> > >>drivers as if Microsoft's bluetooth capability didn't exist. I >> > >>can >> > >>see all >> > >>sorts of Microsoft Bluetooth files under \windows\System32 but >> > >>they >> > >>never >> > >>seem to come into play. For example, I can see bthprops.cpl but >> > >>can't >> > >>"run" >> > >>it, I can see the bthserv file which I believe has the Bluetooth >> > >>Support >> > >>services but it won't execute. >> > >> > >> > You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ), >> > but >> > from the command prompt >> > Start>Run >> > >> > >> > >> >> > >>On the hardware side my PC recognizes the usb Bluetooth device >> > >>and >> > >>says it >> > >>is installed and working. I believe the problem is I don't have >> > >>any >> > >>Bluetooth Support service available in the services list and thus >> > >>can't >> > >>connect external Bluetooth enable devices, i.e., my phone, with >> > >>my PC. >> > >> >> > >>I am mystified--no Microsoft Bluetooth capability that seems to >> > >>be >> > >>working >> > >>or available, no Bluetooth icon in the Control Panel, No >> > >>Bluetooth >> > >>Support >> > >>service in the services list, running absolutely the most up to >> > >>date >> > >>version >> > >>of Windows XP SP2, and can't get anywhere. I appear to be >> > >>cursed!! >> > >> >> > > -- >> > > Nightowl >> > >> >
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