Guest hamsatuk Posted July 11, 2007 Posted July 11, 2007 Hi a friend of mine is running Windows ME but when he clicks on Shut down the screen goes black and won't go any further, he has to hold the power button in until it switches off. Any ideas as to what I can do to enable it to shut down properly. Regards Tony
Guest Mike M Posted July 11, 2007 Posted July 11, 2007 Re: Windows ME won't shut down Tony, How long has this problem been happening? Can you identify a change that was made to the system just prior to the problem starting? If so and relatively recently have you tried using system restore to roll the system back to the state it was in before that change? Only do this though if the checkpoint was created no more than around seven days ago. Tracking down shutdown and power-off problems (they differ) can be somewhat difficult but may I suggest that you start by having a look at MS KB 273746 - "How to Troubleshoot Windows Me Shutdown Problems" (http://support.microsoft.com?kbid=273746) and then move on to Jim Eshelman's pages at http://aumha.org/win4/a/shutdown.htm and http://aumha.org/win4/a/shtdwnme.htm which cover this topic. Hopefully you will find advice there that will help your resolve your problem. The Windows Me Startup and Shutdown Troubleshooting Wizard is located in the Help and Support Centre in Windows Me. -- Mike Maltby MS-MVP Windows mike.maltby@gmail.com hamsatuk <hamsatuk@hotmail.com> wrote: > Hi a friend of mine is running Windows ME but when he clicks on Shut > down the screen goes black and won't go any further, he has to hold > the power button in until it switches off. Any ideas as to what I can > do to enable it to shut down properly.
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