Windows ME won't shut down

[Guest hamsatuk]

Hi a friend of mine is running Windows ME but when he clicks on Shut

down the screen goes black and won't go any further, he has to hold

the power button in until it switches off. Any ideas as to what I can

do to enable it to shut down properly.

Regards

Tony

[Guest Mike M]

Re: Windows ME won't shut down

 

Tony,

 

How long has this problem been happening? Can you identify a change that

was made to the system just prior to the problem starting? If so and

relatively recently have you tried using system restore to roll the system

back to the state it was in before that change? Only do this though if

the checkpoint was created no more than around seven days ago.

 

Tracking down shutdown and power-off problems (they differ) can be

somewhat difficult but may I suggest that you start by having a look at MS

KB 273746 - "How to Troubleshoot Windows Me Shutdown Problems"

(http://support.microsoft.com?kbid=273746) and then move on to Jim

Eshelman's pages at http://aumha.org/win4/a/shutdown.htm and

http://aumha.org/win4/a/shtdwnme.htm which cover this topic. Hopefully

you will find advice there that will help your resolve your problem.

 

The Windows Me Startup and Shutdown Troubleshooting Wizard is located in

the Help and Support Centre in Windows Me.

--

Mike Maltby

MS-MVP Windows

mike.maltby@gmail.com

 

 

hamsatuk <hamsatuk@hotmail.com> wrote:

> Hi a friend of mine is running Windows ME but when he clicks on Shut

> down the screen goes black and won't go any further, he has to hold

> the power button in until it switches off. Any ideas as to what I can

> do to enable it to shut down properly.