Guest eljainc Posted July 11, 2007 Posted July 11, 2007 Hello, I have a Windows XP Home box that had a STOP 7E message on the screen when I came into work this morning. No new programs or hardware have been added recently. I ran a MEMCHECK test and let it run several passes: no errors reported. This machine is running WinXP SP2. The error happens when booting up (during the graphical portion where the green/yellow blip is going from left to right. There are no drivers associated with the BSOD 7E error. I tried safe mode and that also causes a BSOD. The last driver that is loaded/ shown on the screen is MUP.SYS How can I fix this problem? Thanks. Mike McWhinney elja, Inc.
Guest Gerry Posted July 11, 2007 Posted July 11, 2007 Re: STOP 7E on bootup/startup of Windows XP Home You can start here: http://msdn2.microsoft.com/en-us/library/ms795746.aspx -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ "eljainc" <eljainc@sbcglobal.net> wrote in message news:1184189309.937303.262050@n60g2000hse.googlegroups.com... > Hello, > > I have a Windows XP Home box that had a STOP 7E message on the screen > when I came into work this morning. No new programs or hardware have > been added recently. > > I ran a MEMCHECK test and let it run several passes: no errors > reported. > > This machine is running WinXP SP2. > > The error happens when booting up (during the graphical portion where > the green/yellow blip is going from left to right. > > There are no drivers associated with the BSOD 7E error. I tried safe > mode and that also causes a BSOD. The last driver that is loaded/ > shown on the screen is MUP.SYS > > How can I fix this problem? > > Thanks. > Mike McWhinney > elja, Inc. >
Guest Ron Martell Posted July 12, 2007 Posted July 12, 2007 Re: STOP 7E on bootup/startup of Windows XP Home eljainc <eljainc@sbcglobal.net> wrote: >Hello, > >I have a Windows XP Home box that had a STOP 7E message on the screen >when I came into work this morning. No new programs or hardware have >been added recently. > The primary suspects for a STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error are: - incompatible hardware - faulty device driver - buggy application software. There are 4 parameter values that are also reported with a STOP error, and these parameters contain additional information that can be extremely useful in diagnosing the cause of the error. In the case of your specific error the second parameter value will be the memory address at which the exception occurred. If it is at all possible to get the machine running, even in Safe Mode, then it would be possible to trace the specific device driver (assuming it is a driver) that triggered the exception. >I ran a MEMCHECK test and let it run several passes: no errors >reported. With memory testing it is often best to run the program for an extended period, such as overnight. > >This machine is running WinXP SP2. > >The error happens when booting up (during the graphical portion where >the green/yellow blip is going from left to right. > >There are no drivers associated with the BSOD 7E error. I tried safe >mode and that also causes a BSOD. The last driver that is loaded/ >shown on the screen is MUP.SYS > That last driver name would be normal. If the machine cannot be booted in Safe Mode or in "Last known good configuration" then your next best option might be a repair install of Windows XP. However before trying this it may be worthwhile to attempt to boot the machine in a "stripped down" hardware configuration. Unplug all accessories and periperherals, including printers, scanners, webcam, external hard drives, other USB devices etc. If the machine is using USB or wireless keyboard and/or mouse replace these with standard PS/2 connected devices. If possible open the computer case and remove any network cards, modems, scanner adapters or other accessory cards that are not absolutely essential (the only one that applies to should be the video card). Now try booting the computer in both normal and safe modes and see what happens. If the problems persist then try a "Repair Install" of Windows XP as per the instructions at http://michaelstevenstech.com/XPrepairinstall.html Good luck Ron Martell Duncan B.C. Canada -- Microsoft MVP (1997 - 2008) On-Line Help Computer Service http://onlinehelp.bc.ca "Anyone who thinks that they are too small to make a difference has never been in bed with a mosquito."
Guest eljainc Posted July 13, 2007 Posted July 13, 2007 Re: STOP 7E on bootup/startup of Windows XP Home I got my machine back and running, after doing a repair install, then reapplying SP2. However, one of the more recent Microsoft hotfixes/patches has caused this problem to resurface. I am stuck again :( I'm going to try to use recovery console to fix this problem, restoring a recent SYSTEM/SAM/SECURITY from the repair folder. Mike On Jul 12, 2:25 pm, Ron Martell <ron.mart...@gmail.com> wrote: > eljainc <elja...@sbcglobal.net> wrote: > >Hello, > > >I have a Windows XP Home box that had aSTOP7Emessage on the screen > >when I came into work this morning. No new programs or hardware have > >been added recently. > > The primary suspects for aSTOP0x0000007E: > SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error are: > - incompatible hardware > - faulty device driver > - buggy application software. > > There are 4 parameter values that are also reported with aSTOPerror, > and these parameters contain additional information that can be > extremely useful in diagnosing the cause of the error. > > In the case of your specific error the second parameter value will be > the memory address at which the exception occurred. If it is at all > possible to get the machine running, even in Safe Mode, then it would > be possible to trace the specific device driver (assuming it is a > driver) that triggered the exception. > > >I ran a MEMCHECK test and let it run several passes: no errors > >reported. > > With memory testing it is often best to run the program for an > extended period, such as overnight. > > > > >This machine is runningWinXPSP2. > > >The error happens when booting up (during the graphical portion where > >the green/yellow blip is going from left to right. > > >There are no drivers associated with the BSOD7Eerror. I tried safe > >mode and that also causes a BSOD. The last driver that is loaded/ > >shown on the screen is MUP.SYS > > That last driver name would be normal. If the machine cannot be > booted in Safe Mode or in "Last known good configuration" then your > next best option might be a repair install of Windows XP. However > before trying this it may be worthwhile to attempt to boot the machine > in a "stripped down" hardware configuration. > > Unplug all accessories and periperherals, including printers, > scanners, webcam, external hard drives, other USB devices etc. If > the machine is using USB or wireless keyboard and/or mouse replace > these with standard PS/2 connected devices. If possible open the > computer case and remove any network cards, modems, scanner adapters > or other accessory cards that are not absolutely essential (the only > one that applies to should be the video card). > > Now try booting the computer in both normal and safe modes and see > what happens. If the problems persist then try a "Repair Install" of > Windows XP as per the instructions athttp://michaelstevenstech.com/XPrepairinstall.html > > Good luck > > Ron Martell Duncan B.C. Canada > -- > Microsoft MVP (1997 - 2008) > On-Line Help Computer Servicehttp://onlinehelp.bc.ca > > "Anyone who thinks that they are too small to make a difference > has never been in bed with a mosquito."
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