Guest Robert Posted July 12, 2007 Posted July 12, 2007 After setting up my sisters computer with DSL, and all the antivirus programs etc. It occurred to me that perhaps she wasn't current with Microsoft updates. So I went to the site but each time it came back with the following message: The website has encountered a problem and cannot display the page you are trying to view. At first I thought it was because she didn't have Active-X but she has it. I then found that she had Internet Explorer 6 and not 7 so I upgraded to that. Would that make a difference? Or is there something else I should look at next time I go over? Thank you, Robert
Guest PA Bear Posted July 12, 2007 Posted July 12, 2007 Re: Microsoft Updates: Windows Update works fine with IE6. How to configure and use Automatic Updates in WinXP: http://support.microsoft.com/kb/306525 How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/?kbid=906602 1. See the "Need more help? Tell us what problem you are having" section of http://support.microsoft.com/?scid=ph;en-us;6527 2. You cannot install some updates or programs http://support.microsoft.com/default.aspx?scid=kb;en-us;822798 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors associated with the download/install. How to read the Windowsupdate.log file http://support.microsoft.com/kb/902093 3b. Compare errors to those listed here: http://inetexplorer.mvps.org/archive/windows_update_codes.htm and/or go to http://windowsupdate.microsoft.com > click on Help and Support link in left pane > Solve problems on your own. 4. Windows Update Checklist: http://www3.telus.net/dandemar/updtcl.htm 5. Windows Update-specific newsgroup: http://news://msnews.microsoft.com/microsoft.public.windowsupdate Archive of Windows Update newsgroup: http://groups-beta.google.com/group/microsoft.public.windowsupdate -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Robert wrote: > After setting up my sisters computer with DSL, and all the antivirus > programs etc. It occurred to me that perhaps she wasn't current with > Microsoft updates. So I went to the site but each time it came back > with the following message: > > The website has encountered a problem and cannot display the page you > are trying to view. > > At first I thought it was because she didn't have Active-X but she has > it. I then found that she had Internet Explorer 6 and not 7 so I > upgraded to that. Would that make a difference? Or is there something > else I should look at next time I go over? > > Thank you, > Robert
Guest SAM-R Posted July 12, 2007 Posted July 12, 2007 Re: Microsoft Updates: Does your sisters computer have SP2 on it? SP2 is now required to use Update as XP and XP SP1 are no longer supported. "Robert" <magineeer@hotmail.com> wrote in message news:1184198745.714259.25580@g4g2000hsf.googlegroups.com... > After setting up my sisters computer with DSL, and all the antivirus > programs etc. It occurred to me that perhaps she wasn't current with > Microsoft updates. So I went to the site but each time it came back > with the following message: > > The website has encountered a problem and cannot display the page you > are trying to view. > > At first I thought it was because she didn't have Active-X but she has > it. I then found that she had Internet Explorer 6 and not 7 so I > upgraded to that. Would that make a difference? Or is there something > else I should look at next time I go over? > > Thank you, > Robert >
Guest Plato Posted July 12, 2007 Posted July 12, 2007 Re: Microsoft Updates: Robert wrote: > > After setting up my sisters computer with DSL, and all the antivirus > programs etc. It occurred to me that perhaps she wasn't current with > Microsoft updates. So I went to the site but each time it came back > with the following message: http://www.bootdisk.com/xptop20.htm#4 -- http://www.bootdisk.com/
Guest RalfG Posted July 12, 2007 Posted July 12, 2007 Re: Microsoft Updates: Check that her firewall or antivirus settings aren't blocking the site or activeX. Try disabling both (and other similar software) then try the update site again. You might also need to set an exception for the update page in the IE security settings. "Robert" <magineeer@hotmail.com> wrote in message news:1184198745.714259.25580@g4g2000hsf.googlegroups.com... > After setting up my sisters computer with DSL, and all the antivirus > programs etc. It occurred to me that perhaps she wasn't current with > Microsoft updates. So I went to the site but each time it came back > with the following message: > > The website has encountered a problem and cannot display the page you > are trying to view. > > At first I thought it was because she didn't have Active-X but she has > it. I then found that she had Internet Explorer 6 and not 7 so I > upgraded to that. Would that make a difference? Or is there something > else I should look at next time I go over? > > Thank you, > Robert >
Guest Lil' Dave Posted July 12, 2007 Posted July 12, 2007 Re: Microsoft Updates: "Robert" <magineeer@hotmail.com> wrote in message news:1184198745.714259.25580@g4g2000hsf.googlegroups.com... > After setting up my sisters computer with DSL, and all the antivirus > programs etc. It occurred to me that perhaps she wasn't current with > Microsoft updates. So I went to the site but each time it came back > with the following message: > > The website has encountered a problem and cannot display the page you > are trying to view. > > At first I thought it was because she didn't have Active-X but she has > it. I then found that she had Internet Explorer 6 and not 7 so I > upgraded to that. Would that make a difference? Or is there something > else I should look at next time I go over? > > Thank you, > Robert > Check security setting in relation to ActiveX in IE. I don't have IE 7.0 installed here. Dave
Guest Robert Posted July 13, 2007 Posted July 13, 2007 Re: Microsoft Updates: On Jul 12, 4:49 am, "Lil' Dave" <spamyours...@virus.net> wrote: > "Robert" <magine...@hotmail.com> wrote in message > > news:1184198745.714259.25580@g4g2000hsf.googlegroups.com... > > > > > > > After setting up my sisters computer with DSL, and all the antivirus > > programs etc. It occurred to me that perhaps she wasn't current with > > Microsoft updates. So I went to the site but each time it came back > > with the following message: > > > The website has encountered a problem and cannot display the page you > > are trying to view. > > > At first I thought it was because she didn't have Active-X but she has > > it. I then found that she had Internet Explorer 6 and not 7 so I > > upgraded to that. Would that make a difference? Or is there something > > else I should look at next time I go over? > > > Thank you, > > Robert > > Check security setting in relation to ActiveX in IE. > > I don't have IE 7.0 installed here. > Dave- Hide quoted text - > > - Show quoted text - How do I check the security settings in relation to Active X? As far as the other questions it does have SP2, and IE7. In regards to the Firewall(Comodo) and Antivirus programs (AVG,A-Squared,and Spybot) I run these on my system with no problems whatsoever. In fact, when I got home I checked to see if I could get into the Microsoft download site and it did with no problem, even though I have the same set-up as she has, with the exception that I have a Dell Dimension 8200 and she has a Dell B110. However this should work and I'm just baffled why it doesn't?
Guest RalfG Posted July 13, 2007 Posted July 13, 2007 Re: Microsoft Updates: "Robert" <magineeer@hotmail.com> wrote in message news:1184304373.693432.18340@i13g2000prf.googlegroups.com... > On Jul 12, 4:49 am, "Lil' Dave" <spamyours...@virus.net> wrote: >> "Robert" <magine...@hotmail.com> wrote in message >> >> news:1184198745.714259.25580@g4g2000hsf.googlegroups.com... >> >> >> >> >> >> > After setting up my sisters computer with DSL, and all the antivirus >> > programs etc. It occurred to me that perhaps she wasn't current with >> > Microsoft updates. So I went to the site but each time it came back >> > with the following message: >> >> > The website has encountered a problem and cannot display the page you >> > are trying to view. >> >> > At first I thought it was because she didn't have Active-X but she has >> > it. I then found that she had Internet Explorer 6 and not 7 so I >> > upgraded to that. Would that make a difference? Or is there something >> > else I should look at next time I go over? >> >> > Thank you, >> > Robert >> >> Check security setting in relation to ActiveX in IE. >> >> I don't have IE 7.0 installed here. >> Dave- Hide quoted text - >> >> - Show quoted text - > > How do I check the security settings in relation to Active X? As far > as the other questions it does have SP2, and IE7. In regards to the > Firewall(Comodo) and Antivirus programs (AVG,A-Squared,and Spybot) I > run these on my system with no problems whatsoever. In fact, when I > got home I checked to see if I could get into the Microsoft download > site and it did with no problem, even though I have the same set-up as > she has, with the exception that I have a Dell Dimension 8200 and she > has a Dell B110. However this should work and I'm just baffled why it > doesn't? > Internet Explorer-Tools-Internet Options-Security --select the Internet zone. In the Security level section click Custom Level and check the options selected to see that ActiveX is allowed. While in the Security tab you could also add the MS update web page to the Trusted sites list. Switching to the Privacy tab you can set cookie and pop-up exceptions for MS Updates if neccessary. Under the Sites button you can allow cookies and in the Pop-up Blocker Settings allow pop-ups for the Updates web site. Or any other web page that requires those in order to work properly. Also in the IE Tools menu is the Manage Add-ons tool. If you select Enable or Disable addons you can check or enable-disable the various ActiveX controls, browser extensions, helper objects etc. that have been installed. Check the Comodo firewall settings anyway and the Spy-Bot settings, especially cookie and pop-up blocking settings. Putting the updates website into any relevent exceptions lists might be simplest if you want to keep security settings extra tight for everything else.
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