Unable to logoff

[Guest edtech]

I'm hoping someone has some ideas because I haven't run into this before.

I have a Windows Server 2003 Enterprise SP2 server. When users or

administrators try to logoff nothing happens. You can click on logoff and

the confirmation prompt pops up but when you click OK you are returned to the

desktop.

I checked the Event Log and the following entry is entered..

EventID: 1073, Source: USER32

"The attempt by user XXX to restart/shutdown computer XXX failed."

 

I have tried logging off from the command line with no success. The only way

to logoff has been to open Task Manager, go to the Users tab, highlight the

logged in user and click logoff.

This seems to only occur from the console...when I login using Terminal

Services I am able to logoff.

 

Any ideas?

[Guest jlm]

RE: Unable to logoff

 

Hi,

 

Check Task Manager to see what process or program that may be stopping the

log off. Also, there may be a program or process that may be using lots of

memory or cpu time.

 

Don't rule out viruses/spyware!

 

JLM

> I'm hoping someone has some ideas because I haven't run into this before.

> I have a Windows Server 2003 Enterprise SP2 server. When users or

> administrators try to logoff nothing happens. You can click on logoff and

> the confirmation prompt pops up but when you click OK you are returned to the

> desktop.

> I checked the Event Log and the following entry is entered..

> EventID: 1073, Source: USER32

> "The attempt by user XXX to restart/shutdown computer XXX failed."

>

> I have tried logging off from the command line with no success. The only way

> to logoff has been to open Task Manager, go to the Users tab, highlight the

> logged in user and click logoff.

> This seems to only occur from the console...when I login using Terminal

> Services I am able to logoff.

>

> Any ideas?