Keyboard and mouse not working.

[Guest Patrick]

My computer has just recently downloaded some updates in order to run some

ISP software on my computer and since the update was installed my keyboard

and mouse will not work.

 

I have tried to reinstall the drivers and do a system restore but it makes

no difference.

 

Can anyone offer me any advice on how to resolve this problem?

 

Thanks.

[Guest Mike M]

Re: Keyboard and mouse not working.

 

What updates?

 

Keyboard and Mouse - How connected? USB, PS/1, DIN or perhaps

wireless/IR?

 

I'm a little surprised at how you were able to run system restore, etc.

without either mouse or keyboard. Was this from Safe Mode? If so then

can I ASSume that both keyboard and mouse work when in Safe Mode?

--

Mike Maltby

MS-MVP Windows

mike.maltby@gmail.com

 

 

Patrick <Patrick@discussions.microsoft.com> wrote:

> My computer has just recently downloaded some updates in order to run

> some ISP software on my computer and since the update was installed

> my keyboard and mouse will not work.

>

> I have tried to reinstall the drivers and do a system restore but it

> makes no difference.

>

> Can anyone offer me any advice on how to resolve this problem?

>

> Thanks.

[Guest Patrick]

Re: Keyboard and mouse not working.

 

Mike

 

The computer had not been updated for a while and when i loaded the disc to

install the ISP software it said i needed to update windows me and it

proceeded to get the updates. After the updates had downloaded and i tried

to use the keyboard to type in some details for the ISP software, the

keyboard not work at all.

 

The keyboard is connected by USB and the mouse is PS/1.

 

Initially the mouse was OK, allowing me to run system restore. I did run

system restore to try and roll back to previous settings but it did not

restore the use of the keyboard so I tried reinstalling the drivers but no

joy either. Then the mouse stopped working. I tried unplugging them and

reconnecting them but no joy.

 

As i had no input device I switched off the computer and restarted it to see

if that would make any difference, still no joy.

 

I must admit i did not try to run it in safe mode as yet.

 

I will give safe mode a go and see what happens.

 

Many thanks for your help.

 

Patrick.

 

"Mike M" wrote:

> What updates?

>

> Keyboard and Mouse - How connected? USB, PS/1, DIN or perhaps

> wireless/IR?

>

> I'm a little surprised at how you were able to run system restore, etc.

> without either mouse or keyboard. Was this from Safe Mode? If so then

> can I ASSume that both keyboard and mouse work when in Safe Mode?

> --

> Mike Maltby

> MS-MVP Windows

> mike.maltby@gmail.com

>

>

> Patrick <Patrick@discussions.microsoft.com> wrote:

>

> > My computer has just recently downloaded some updates in order to run

> > some ISP software on my computer and since the update was installed

> > my keyboard and mouse will not work.

> >

> > I have tried to reinstall the drivers and do a system restore but it

> > makes no difference.

> >

> > Can anyone offer me any advice on how to resolve this problem?

> >

> > Thanks.

>

>

[Guest Patrick]

Re: Keyboard and mouse not working.

 

Mike

 

Further to my last post.

 

I restored my computer to factory settings and it took the updates without a

problem and everything is now working fine.

 

Many thanks for your help

 

Patrick

 

 

"Mike M" wrote:

> What updates?

>

> Keyboard and Mouse - How connected? USB, PS/1, DIN or perhaps

> wireless/IR?

>

> I'm a little surprised at how you were able to run system restore, etc.

> without either mouse or keyboard. Was this from Safe Mode? If so then

> can I ASSume that both keyboard and mouse work when in Safe Mode?

> --

> Mike Maltby

> MS-MVP Windows

> mike.maltby@gmail.com

>

>

> Patrick <Patrick@discussions.microsoft.com> wrote:

>

> > My computer has just recently downloaded some updates in order to run

> > some ISP software on my computer and since the update was installed

> > my keyboard and mouse will not work.

> >

> > I have tried to reinstall the drivers and do a system restore but it

> > makes no difference.

> >

> > Can anyone offer me any advice on how to resolve this problem?

> >

> > Thanks.

>

>