Seeking advice/Help on my pc freezing

[banaaana]

Hi All

 

My PC has been running fine for the past 2 years.

However, It has just developed a problem where as when I use the internet and I use my scroll bar to the right, the page stutters and doesn't run smoothly as it used to do.

 

I have run a virus scan and spyware (Zonealarm) and also a registry (Regscan) program

 

I have also Defragged, checked disc for errors and installed all updates.

 

I am only itermediate experience with pc's, but I always keep security up to date and i understand the some programs conflict with each other, but my pc has been running fine using these programs for the past 2 years.

 

I use Firefox (which has been updated) but i also encounter same problem in windows explorer.

 

My PC was custom built by a friend 2 years ago, who has since moved to australia ! so unfortunately i dont know the components.

 

If i need to give this information, i will try to find out.

 

Any advice would be greatly appreciated

 

Many thanks in advance

 

 

 

 

 

[maynardvdm]

Hi

 

Welcome to Extreme Tech Support - Free PC Help.

 

Is it just slow/freezing when you are on the internet?

 

Also make sure all fans are running and there is no build up of dust.

 

I would recomend you running some other virus scans too just to eliminate malware as the cause.

 

Your computer could be infected with Malware.

 

Malware is the term used to describe computer infections such as Adware, Spyware, Viruses, and Trojan Horses.

You will need to run at least two malware scanners as well as an Antivirus scanner that are listed in the following instructions.

Anti-Malware and Anti-Virus scanners perform different tasks.

The reason to run multiple scanners is to ensure that no single scanner is missing something.

 

The time it takes will vary depending on your system and your internet connection.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 30 and 90 minutes.

The Eset online scan should take between 1 and 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the Selection choice to print out these instructions for removal of malware.

 

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif

 

 

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• Follow these instructions carefully.
  
• Download ATF-Cleaner from Snapfiles.com to remove "junk" files from your computer that may contain malware.
  
• You can also download it from Majorgeeks.com
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
• NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
• Then click on "Empty Selected".

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif . http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

 

 

----------------------------------------------------------------------------------------------------------------------

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
  • You do not have to send them your e-mail address, just click next.
    
  • You can leave the automated check for updates on.
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
  • DO NOT allow SUPERAntiSpyware to protect your Home Page settings.
    
  • On the Top Left select the Scan your computer button.
    
  • Make sure there is a CHECK MARK on all Fixed Drives.
    
  • Click "Perform a Complete Scan". Click "Next" and reboot the computer when prompted to do so.

  ----------------------------------------------------------------------------------------------------------------

• Install and run Malwarebytes' Anti-Malware from this link.
  
• Malwarebytes - click to directly download the application
  
• Accept all defaults for the installer and then click on the Quick Scan and click Next.
  
• If any items are found allow it to clean them and then Reboot your computer.

----------------------------------------------------------------------------------------------------------------------

• Disable your internet security by right clicking on its icon (usually located in the system tray next to the time display) and choosing "Exit", "Disable", or "Shut Down".
  
• Run an online scan with Eset from Free Virus Scan: Use ESET's Online Antivirus Scanner
  
• You must use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
  
• Accept the terms and click "Start".
  
• Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
  
• Click "Start" to begin the scan.
  
• When completed restart your computer

Make sure your internet security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

[maynardvdm]

Hi

 

Go into Internet Explorer go to Tools and select internet options click on the advanced tab, and make sure there is a check mark on "Use smooth scrolling" under the Browsing heading.

[RandyL]

Hi;

Are you using a ball mouse? If so it might need cleaning.

 

Have you tried updating your graphics drivers?

 

What happens if you change your screen resolution?

 

RandyL

[banaaana]

many thanks for all replys... but no joy

 

Many thanks for all your replies.

 

I have followed all the advice but still have the same problem.

 

I have run ATF cleaver, Superantispyware and Malwarebytes.

 

I have also run ESET'S scanner but found no threats.

 

I have checked smooth scrolling and I have an optical mouse

 

I Have changed my resolution and this has no effect.

 

I am also incurring screen juttering when I'm moving any graphics (i,e differnet open windows) around the screen , which indicates it could be a graphic card problem ?

 

I don't nknow how to update my graphics card as I dont know what is installed.

 

Any further advice would be much appreciated

[maynardvdm]

hi

 

Download SIW. This will give you the system information and tell us what it says by graphics card.

[banaaana]

thanks .. done that.. now what ?

 

Hi .

 

 

Many thanks for your help on this.

 

 

I have installed the SIW software as advised, but i dont know where to look. is it in video ?

 

I have also checked my device manager and it indicates that a driver is missing from my video controller.

 

I have tried to reinstall the driver but it is asking for the install disk.

 

If it could be this, is it possile to retrieve the driver from the web?

 

 

Many , many thanks.

 

 

I will be making a donation to this site as the advice is invaluable!

 

hi

 

Download SIW. This will give you the system information and tell us what it says by graphics card.

[maynardvdm]

Yes it is possible to get the driver from the web, we just need to know what make and model the graphics card is?

 

Click on "video" in SIW and can you tell us what it says there (or post a screen shot of that).

[banaaana]

think this is it...

 

Hi There.

 

I have a feelin that the graphics card is DirectX ?

 

Then again .. I am just guessing.

 

Here is the info if i click on video

 

Display Adapter Video Controller (VGA Compatible)

BIOS Date 04/22/05

 

and here is what i get if i click on Direct X

 

DirectX 9.0c

Driver Name vga.dll

Driver Description

Driver Version 5.1.2600.0

Vendor ID 0000 0

Device ID 0000 0

Subsystem ID 00000000 0

Revision 0 0

WHQL Level 1 1

GUID D7B70EE0-4340-11CF-B0630020AFC2CD35

 

I hope this makes sense to you, as it is foreign to me ...

 

Once again,, thanks for your time

 

 

Yes it is possible to get the driver from the web, we just need to know what make and model the graphics card is?

 

Click on "video" in SIW and can you tell us what it says there (or post a screen shot of that).

[maynardvdm]

Thats not really what i was looking for, We need to know the make and model no of the graphics card.

 

Ok try this: Go to start then click run and type dxdiag in the box and press enter. click on the display tab and tell us what it says by Name and Manufacturer?

 

When you were in Device manager, by the video section what is the device that had the yellow ! or red X. Type that name exactly.

[banaaana]

Hi,

 

sorry about that !

 

this must be very frustrating for you.

 

I have followed your instrustionsand The manufacturer name and model are not stated !

 

in the device manager the ! appears over Display adaptors / video controller

 

 

thanks for your patience

 

Thats not really what i was looking for, We need to know the make and model no of the graphics card.

 

Ok try this: Go to start then click run and type dxdiag in the box and press enter. click on the display tab and tell us what it says by Name and Manufacturer?

 

When you were in Device manager, by the video section what is the device that had the yellow ! or red X. Type that name exactly.

[Guest Wolfeymole]

Banana

 

Take it easy ok, we are not frustrated, just take your time mate and together we will sort this problem out.

[banaaana]

thanks for your reply !

 

i have every faith in you guys.

 

its just very frustrating and i am sat near an open upstairs window, so its very tempting to throw it out ! lol

 

Many thanks for your time

 

Banana

 

Take it easy ok, we are not frustrated, just take your time mate and together we will sort this problem out.

[maynardvdm]

Is the graphics onboard or is it a standalone graphics card?

 

If it is onboard, do you know the name of the motherboard?

 

You can also try and see if this program can tell you the motherboard and/or graphics card. Aida32 | Download

 

When you run this program check under display and under windows video and PCI/AGP video.

[banaaana]

Hi.

 

This is the info for the motherboard.

 

I think the graphics is on board

 

 

Manufacturer ASUSTeK Computer Inc.

Model K8V-MX

Serial Number MB-1234567890

 

Chipset Vendor VIA Technologies Inc

Chipset Model K8M400 CPU to PCI Bridge

South Bridge VT8237 PCI to ISA Bridge

SMBus VIA Technologies Inc VT8237 PCI to ISA Bridge @0400h

 

CPU AMD Sempron 2800+

Cpu Socket Socket 754

Processor Upgrade

Max CPU Speed 1600 MHz

 

System Slots 3 PCI, 1 AGP

 

OnBoard devices

Video (Enabled) To Be Filled By O.E.M.

 

Memory Summary

Location System board or motherboard

Maximum Capacity 8192 MBytes

Memory Slots 2

Error Correction None

Use System memory

Maximum Memory Module Size 1024 MBytes

uote=maynardvdm;12246]Is the graphics onboard or is it a standalone graphics card?

 

If it is onboard, do you know the name of the motherboard?

 

You can also try and see if this program can tell you the motherboard and/or graphics card. Aida32 | Download

 

When you run this program check under display and under windows video and PCI/AGP video.

[maynardvdm]

hi

 

Ok perfect. Go here and click on the location closest to you. Make sure you choose the correct operating system (wnndows xp or what you have).

[banaaana]

Hi,

 

Im sorry to sound dim, but what am i downloading ?

 

the graphics card?

 

This is new territory to me

 

Ok perfect. Go here and click on the location closest to you. Make sure you choose the correct operating system (wnndows xp or what you have).

[maynardvdm]

this is the vga drivers for your motherboard.

[banaaana]

Hi.

 

I haven't got a clue what im supposed to be downloading ?

 

could you give me a step by step what i should do?

 

sorry about this

[maynardvdm]

No problem. That link is to the ASUS website.

 

Click on the link and wait for the site to load, then click the + by VGA.

 

Do you have Windows XP? Tell me what you have then we'll go further.(Dont close the other web page)

[banaaana]

Im running windows XP

 

I have inputed the model in the search box (K8V-MX ) and have found the page with the relevant downloads for the model. But dont know what to download?

 

and what happens when i download ?

 

does it automatically install or do i have to open in a relevant file ?

 

hope that makes sense !

 

 

 

 

f

No problem. That link is to the ASUS website.

 

Click on the link and wait for the site to load, then click the + by VGA.

 

Do you have Windows XP? Tell me what you have then we'll go further.(Dont close the other web page)

[maynardvdm]

Ok.

 

Just click on that link, click the "+" sign by vga, the 3rd one should say WinXP, in that box where it says WinXP click on the location closest to you. So if your in the UK click on Europe. A box will pop up and click "save". Just remember the folder where you are saving it to. If you done that tell me and we'll go from there.

[banaaana]

Ok.

 

Downloaded the zip file and unzipped it.

 

Lots of files ! ???

 

 

Ok.

 

Just click on that link, click the "+" sign by vga, the 3rd one should say WinXP, in that box where it says WinXP click on the location closest to you. So if your in the UK click on Europe. A box will pop up and click "save". Just remember the folder where you are saving it to. If you done that tell me and we'll go from there.

[maynardvdm]

Ok now just dubbel-click the one called "Setup" and follow the instructions.

 

That should install the vga drivers for your motherboard.

[banaaana]

Hi.

 

I think i am jinxed...

 

I have clicked on setup (application)and it says

 

Cannot install - SETUP or INSTALL program filenamecontains folder information use actions / checkout instead ?

 

 

 

 

 

Ok now just dubbel-click the one called "Setup" and follow the instructions.

 

That should install the vga drivers for your motherboard.