PDF viewing slow.

[Guest Wayne Plotkin]

We have Adobe Acrobat Reader 8.1 Installed on two terminal servers and the

pages scroll very slow for users when veiwing pdf files.

 

Does anyone have suggestions\tweaks I can do to Acrobat Reader to make the

pages scroll faster on a terminal server.

[Guest Jiazhi Ou [MSFT]]

Re: PDF viewing slow.

 

Hi,

What server do you use, Windows 2003? Does it repro on every TS session, how

about the console session? Does it repro with other applications?

 

--

This posting is provided "AS IS" with no warranties, and confers no rights.

 

 

"Wayne Plotkin" <WaynePlotkin@discussions.microsoft.com> wrote in message

news:10FC9010-A7A6-481B-80B2-D1019F7C3748@microsoft.com...

> We have Adobe Acrobat Reader 8.1 Installed on two terminal servers and the

> pages scroll very slow for users when veiwing pdf files.

>

> Does anyone have suggestions\tweaks I can do to Acrobat Reader to make the

> pages scroll faster on a terminal server.

[Guest Wayne Plotkin]

Re: PDF viewing slow.

 

Yes I have it installed on Windows server 2003 the server is a DL380 with

quad core processors and 4GB of RAM. I think when you say repro you mean

reproduce the .exe in every session. If that is what you mean the answer is

yes. How can I change that? Any help is appreciated.

 

"Jiazhi Ou [MSFT]" wrote:

> Hi,

> What server do you use, Windows 2003? Does it repro on every TS session, how

> about the console session? Does it repro with other applications?

>

> --

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

>

> "Wayne Plotkin" <WaynePlotkin@discussions.microsoft.com> wrote in message

> news:10FC9010-A7A6-481B-80B2-D1019F7C3748@microsoft.com...

> > We have Adobe Acrobat Reader 8.1 Installed on two terminal servers and the

> > pages scroll very slow for users when veiwing pdf files.

> >

> > Does anyone have suggestions\tweaks I can do to Acrobat Reader to make the

> > pages scroll faster on a terminal server.

>

>

[Guest Jiazhi Ou [MSFT]]

Re: PDF viewing slow.

 

Actually I was referring to the problem you observed. Does Acrobat Reader

respond slowly in every TS sessoin? If you login to the physical console and

run Acrobat Reader, is it much faster? Do you also see low performance with

other applications?

 

--

This posting is provided "AS IS" with no warranties, and confers no rights.

 

 

"Wayne Plotkin" <WaynePlotkin@discussions.microsoft.com> wrote in message

news:BA4775ED-F76F-4227-89DD-B252CB4BC253@microsoft.com...

> Yes I have it installed on Windows server 2003 the server is a DL380 with

> quad core processors and 4GB of RAM. I think when you say repro you mean

> reproduce the .exe in every session. If that is what you mean the answer

> is

> yes. How can I change that? Any help is appreciated.

>

> "Jiazhi Ou [MSFT]" wrote:

>

>> Hi,

>> What server do you use, Windows 2003? Does it repro on every TS session,

>> how

>> about the console session? Does it repro with other applications?

>>

>> --

>> This posting is provided "AS IS" with no warranties, and confers no

>> rights.

>>

>>

>> "Wayne Plotkin" <WaynePlotkin@discussions.microsoft.com> wrote in message

>> news:10FC9010-A7A6-481B-80B2-D1019F7C3748@microsoft.com...

>> > We have Adobe Acrobat Reader 8.1 Installed on two terminal servers and

>> > the

>> > pages scroll very slow for users when veiwing pdf files.

>> >

>> > Does anyone have suggestions\tweaks I can do to Acrobat Reader to make

>> > the

>> > pages scroll faster on a terminal server.

>>

>>

[Guest Wayne Plotkin]

Re: PDF viewing slow.

 

At the console it works fine it is only slow in TS session. I temporarily

fixed the problem by install a free "light weight" PDF view program from

http://www.foxitsoftware.com/pdf/rd_intro.php

 

This works much better then Acrobat Reader 8, but I'm not sure what

incompatibilities this program might have with other apps.

 

If there is a way to make Adobe 8 work better on TS please let me know.

 

Thanks

 

 

"Jiazhi Ou [MSFT]" wrote:

> Actually I was referring to the problem you observed. Does Acrobat Reader

> respond slowly in every TS sessoin? If you login to the physical console and

> run Acrobat Reader, is it much faster? Do you also see low performance with

> other applications?

>

> --

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

>

> "Wayne Plotkin" <WaynePlotkin@discussions.microsoft.com> wrote in message

> news:BA4775ED-F76F-4227-89DD-B252CB4BC253@microsoft.com...

> > Yes I have it installed on Windows server 2003 the server is a DL380 with

> > quad core processors and 4GB of RAM. I think when you say repro you mean

> > reproduce the .exe in every session. If that is what you mean the answer

> > is

> > yes. How can I change that? Any help is appreciated.

> >

> > "Jiazhi Ou [MSFT]" wrote:

> >

> >> Hi,

> >> What server do you use, Windows 2003? Does it repro on every TS session,

> >> how

> >> about the console session? Does it repro with other applications?

> >>

> >> --

> >> This posting is provided "AS IS" with no warranties, and confers no

> >> rights.

> >>

> >>

> >> "Wayne Plotkin" <WaynePlotkin@discussions.microsoft.com> wrote in message

> >> news:10FC9010-A7A6-481B-80B2-D1019F7C3748@microsoft.com...

> >> > We have Adobe Acrobat Reader 8.1 Installed on two terminal servers and

> >> > the

> >> > pages scroll very slow for users when veiwing pdf files.

> >> >

> >> > Does anyone have suggestions\tweaks I can do to Acrobat Reader to make

> >> > the

> >> > pages scroll faster on a terminal server.

> >>

> >>

>

>

[Guest bjornbats]

Re: PDF viewing slow.

 

On Jul 17, 2:16 pm, Wayne Plotkin

<WaynePlot...@discussions.microsoft.com> wrote:

> Yes I have it installed on Windows server 2003 the server is a DL380 with

> quad core processors and 4GB of RAM. I think when you say repro you mean

> reproduce the .exe in every session. If that is what you mean the answer is

> yes. How can I change that? Any help is appreciated.

>

>

>

> "Jiazhi Ou [MSFT]" wrote:

> > Hi,

> > What server do you use, Windows 2003? Does it repro on every TS session, how

> > about the console session? Does it repro with other applications?

>

> > --

> > This posting is provided "AS IS" with no warranties, and confers no rights.

>

> > "Wayne Plotkin" <WaynePlot...@discussions.microsoft.com> wrote in message

> >news:10FC9010-A7A6-481B-80B2-D1019F7C3748@microsoft.com...

> > > We have Adobe Acrobat Reader 8.1 Installed on two terminal servers and the

> > > pages scroll very slow for users when veiwing pdf files.

>

> > > Does anyone have suggestions\tweaks I can do to Acrobat Reader to make the

> > > pages scroll faster on a terminal server.- Hide quoted text -

>

> - Show quoted text -

 

he means , can you reproduce it to one single box or does it happen on

every box

did you install the adobe 8.1 with the mst from adobe ?

did you tweak adobe to get it out of the hklm....\run etc

 

hope this helps,

see ya

http://www.bjornbats.nl

all the latest SBC & virtual news

MCSE+S,CCEA,CCIA,Vmware VCP,Softgrid Admin

 

http://www.ardenceguru.com

for all your ardence questions

[Guest Wayne Plotkin]

Re: PDF viewing slow.

 

No I did not install it with the MST from Adobe. Where can I find that file?

The problem isn't that adobe is causing the machine to run slow. The

problem is that the image moves slow and very choppy when viewing a pdf on

the TS. Everything on the system works fine even when Acrobat Reader is open.

 

The FoxIT Reader from http://www.foxitsoftware.com/pdf/rd_intro.php that I

installed has fixed the problem, but I would rather get Acrobat Reader to

work since that is what the users are familiar with.

 

Let me know about that MST file maybe that will help the images scroll

smooth and fast on the Terminal Server.

 

 

"bjornbats" wrote:

> On Jul 17, 2:16 pm, Wayne Plotkin

> <WaynePlot...@discussions.microsoft.com> wrote:

> > Yes I have it installed on Windows server 2003 the server is a DL380 with

> > quad core processors and 4GB of RAM. I think when you say repro you mean

> > reproduce the .exe in every session. If that is what you mean the answer is

> > yes. How can I change that? Any help is appreciated.

> >

> >

> >

> > "Jiazhi Ou [MSFT]" wrote:

> > > Hi,

> > > What server do you use, Windows 2003? Does it repro on every TS session, how

> > > about the console session? Does it repro with other applications?

> >

> > > --

> > > This posting is provided "AS IS" with no warranties, and confers no rights.

> >

> > > "Wayne Plotkin" <WaynePlot...@discussions.microsoft.com> wrote in message

> > >news:10FC9010-A7A6-481B-80B2-D1019F7C3748@microsoft.com...

> > > > We have Adobe Acrobat Reader 8.1 Installed on two terminal servers and the

> > > > pages scroll very slow for users when veiwing pdf files.

> >

> > > > Does anyone have suggestions\tweaks I can do to Acrobat Reader to make the

> > > > pages scroll faster on a terminal server.- Hide quoted text -

> >

> > - Show quoted text -

>

> he means , can you reproduce it to one single box or does it happen on

> every box

> did you install the adobe 8.1 with the mst from adobe ?

> did you tweak adobe to get it out of the hklm....\run etc

>

> hope this helps,

> see ya

> http://www.bjornbats.nl

> all the latest SBC & virtual news

> MCSE+S,CCEA,CCIA,Vmware VCP,Softgrid Admin

>

> http://www.ardenceguru.com

> for all your ardence questions

>

>

[Guest arrowtech.clayton.lee@gmail.com]

Re: PDF viewing slow.

 

> > > "Jiazhi Ou [MSFT]" wrote:

> > > > Hi,

> > > > Whatserverdo you use, Windows 2003? Does it repro on every TS session, how

> > > > about the console session? Does it repro with other applications?

>

> > > > --

> > > > This posting is provided "AS IS" with no warranties, and confers no rights.

>

> > > > "Wayne Plotkin" <WaynePlot...@discussions.microsoft.com> wrote in message

> > > >news:10FC9010-A7A6-481B-80B2-D1019F7C3748@microsoft.com...

> > > > > We have AdobeAcrobatReader 8.1 Installed on twoterminalservers and the

> > > > > pages scroll veryslowfor users when veiwing pdf files.

>

> > > > > Does anyone have suggestions\tweaks I can do toAcrobatReader to make the

> > > > > pages scroll faster on aterminalserver.- Hide quoted text -

>

> > > - Show quoted text -

>

> > he means , can you reproduce it to one single box or does it happen on

> > every box

> > did you install the adobe 8.1 with the mst from adobe ?

> > did you tweak adobe to get it out of the hklm....\run etc

>

> > hope this helps,

> > see ya

> >http://www.bjornbats.nl

> > all the latest SBC & virtual news

> > MCSE+S,CCEA,CCIA,Vmware VCP,Softgrid Admin

>

> >http://www.ardenceguru.com

> > for all your ardence questions

 

 

I have exactly the same issue.

 

Acrobat 8, installed on a 2003 TS.

 

The scrolling of PDF files is very slow - the user scrolls and then it

takes a long time to repaint the page.

 

I can reproduce the problem by coming in remotely to the console

session (mstsc /console) but I suspect it will be silky smooth if I

look at it in person on the console.

 

All users are remote from the TS - coming in to the server over a 1mb

symmetrical link.

 

It looks exactly the same as if you open a hi-res image or go to a

graphics intensive website. It would appear logical to me that

graphics don't work well on a TS since they can't be compressed, so

you have to send all the image information over the wire and it takes

a while to come down.

 

I have just tested it logged on to a computer on the LAN and then

connecting to the Terminal Server, there is no problem.

 

The question mark for me is whether Acrobat is displaying the PDF in

too high a resolution, and if there is any way we can turn this down.

 

Clayton

[Guest Wayne Plotkin]

Re: PDF viewing slow.

 

I have figured out that Adobe Acrobat 8 does not work very well on Terminal

Services. I downgraded to Adobe Acrobat 7 and PDF viewing is fast and

smooth. My advice is get rid of 8.0 and go to 7.0.

 

Wayne

 

 

"arrowtech.clayton.lee@gmail.com" wrote:

>

> > > > "Jiazhi Ou [MSFT]" wrote:

> > > > > Hi,

> > > > > Whatserverdo you use, Windows 2003? Does it repro on every TS session, how

> > > > > about the console session? Does it repro with other applications?

> >

> > > > > --

> > > > > This posting is provided "AS IS" with no warranties, and confers no rights.

> >

> > > > > "Wayne Plotkin" <WaynePlot...@discussions.microsoft.com> wrote in message

> > > > >news:10FC9010-A7A6-481B-80B2-D1019F7C3748@microsoft.com...

> > > > > > We have AdobeAcrobatReader 8.1 Installed on twoterminalservers and the

> > > > > > pages scroll veryslowfor users when veiwing pdf files.

> >

> > > > > > Does anyone have suggestions\tweaks I can do toAcrobatReader to make the

> > > > > > pages scroll faster on aterminalserver.- Hide quoted text -

> >

> > > > - Show quoted text -

> >

> > > he means , can you reproduce it to one single box or does it happen on

> > > every box

> > > did you install the adobe 8.1 with the mst from adobe ?

> > > did you tweak adobe to get it out of the hklm....\run etc

> >

> > > hope this helps,

> > > see ya

> > >http://www.bjornbats.nl

> > > all the latest SBC & virtual news

> > > MCSE+S,CCEA,CCIA,Vmware VCP,Softgrid Admin

> >

> > >http://www.ardenceguru.com

> > > for all your ardence questions

>

>

> I have exactly the same issue.

>

> Acrobat 8, installed on a 2003 TS.

>

> The scrolling of PDF files is very slow - the user scrolls and then it

> takes a long time to repaint the page.

>

> I can reproduce the problem by coming in remotely to the console

> session (mstsc /console) but I suspect it will be silky smooth if I

> look at it in person on the console.

>

> All users are remote from the TS - coming in to the server over a 1mb

> symmetrical link.

>

> It looks exactly the same as if you open a hi-res image or go to a

> graphics intensive website. It would appear logical to me that

> graphics don't work well on a TS since they can't be compressed, so

> you have to send all the image information over the wire and it takes

> a while to come down.

>

> I have just tested it logged on to a computer on the LAN and then

> connecting to the Terminal Server, there is no problem.

>

> The question mark for me is whether Acrobat is displaying the PDF in

> too high a resolution, and if there is any way we can turn this down.

>

> Clayton

>

>