Guest johngood ............. Posted July 17, 2007 Posted July 17, 2007 Novice recently clean installed his XP. I have downloaded the software from the official Canon site for the Canon scanner FB636U. But in the 'device manager' it appears in 'other devices' as a big yellow question mark. I have then gone to 'hardware update wizard' > 'include this location in the search' then when I browse to the location where I stored the download (a folder I created in 'My Documents') the O.K. boxed is greyed out so I can not proceed. grateful for any advice please.
Guest Newbie Coder Posted July 17, 2007 Posted July 17, 2007 Re: scanner download location grey out in wizard JohnGood, 1) Is it a USB scanner? 2) Any other USB devices plugged into the computer which also show a yellow exclamation? If so, you need to the USB drivers for your motherboard 3) Did you install the Cannon software/driver before plugging in the scanner? Maybe Windows Update may come to your rescue with installing device drivers, but you always should go to the developers site. Here is the driver for the scanner: http://software.canon-europe.com/files/soft6326/software/S2304enx.exe Without knowing which motherboard you have I cannot give you a link to the correct drivers for that -- Newbie Coder (It's just a name) "johngood ............." <void@void.net> wrote in message news:Slbni.21413$oa7.20476@newsfe1-gui.ntli.net... > Novice recently clean installed his XP. I have downloaded the software from > the official Canon site for the Canon scanner FB636U. But in the 'device > manager' it appears in 'other devices' as a big yellow question mark. > > I have then gone to 'hardware update wizard' > 'include this location in the > search' then when I browse to the location where I stored the download (a > folder I created in 'My Documents') the O.K. boxed is greyed out so I can > not proceed. grateful for any advice please. > >
Guest ded Posted July 17, 2007 Posted July 17, 2007 Re: scanner download location grey out in wizard "johngood ............." <void@void.net> wrote in message news:Slbni.21413$oa7.20476@newsfe1-gui.ntli.net... > Novice recently clean installed his XP. I have downloaded the software > from the official Canon site for the Canon scanner FB636U. But in the > 'device manager' it appears in 'other devices' as a big yellow question > mark. > > I have then gone to 'hardware update wizard' > 'include this location in > the search' then when I browse to the location where I stored the download > (a folder I created in 'My Documents') the O.K. boxed is greyed out so I > can not proceed. grateful for any advice please. > It is specifically a driver that you need to install. And for that scanner and XP, it is listed as No 13 on this site: http://software.canon-europe.com/products/0000462.asp
Guest Newbie Coder Posted July 17, 2007 Posted July 17, 2007 Re: scanner download location grey out in wizard Ded, The link I provided in my reply goes all the way through the links/pages to after the software agreement, saving the OP time Also, Your username (e-mail address) isn't very appropriate for all users to read. Yet, it is your decision! -- Newbie Coder (It's just a name) "ded" <stark_bollock_naked@invalid.voices> wrote in message news:f7jj14$mem$1@aioe.org... > > "johngood ............." <void@void.net> wrote in message > news:Slbni.21413$oa7.20476@newsfe1-gui.ntli.net... > > Novice recently clean installed his XP. I have downloaded the software > > from the official Canon site for the Canon scanner FB636U. But in the > > 'device manager' it appears in 'other devices' as a big yellow question > > mark. > > > > I have then gone to 'hardware update wizard' > 'include this location in > > the search' then when I browse to the location where I stored the download > > (a folder I created in 'My Documents') the O.K. boxed is greyed out so I > > can not proceed. grateful for any advice please. > > > > It is specifically a driver that you need to install. > And for that scanner and XP, it is listed as No 13 on this site: > http://software.canon-europe.com/products/0000462.asp > >
Guest SgtMinor Posted July 18, 2007 Posted July 18, 2007 Re: scanner download location grey out in wizard johngood ............. wrote: > Novice recently clean installed his XP. I have downloaded the software from > the official Canon site for the Canon scanner FB636U. But in the 'device > manager' it appears in 'other devices' as a big yellow question mark. > > I have then gone to 'hardware update wizard' > 'include this location in the > search' then when I browse to the location where I stored the download (a > folder I created in 'My Documents') the O.K. boxed is greyed out so I can > not proceed. grateful for any advice please. > > Try this: Disconnect scanner. Delete driver. Reboot. Reinstall driver. Connect scanner.
Guest johngood ............. Posted July 19, 2007 Posted July 19, 2007 Re: scanner download location grey out in wizard "SgtMinor" <Sarge@the.old.folks.home.invalid> wrote in message news:z9ydnSMpZOIx9wDbnZ2dnUVZ_q-jnZ2d@comcast.com... > johngood ............. wrote: >> Novice recently clean installed his XP. I have downloaded the software >> from the official Canon site for the Canon scanner FB636U. But in the >> 'device manager' it appears in 'other devices' as a big yellow question >> mark. >> >> I have then gone to 'hardware update wizard' > 'include this location in >> the search' then when I browse to the location where I stored the >> download (a folder I created in 'My Documents') the O.K. boxed is greyed >> out so I can not proceed. grateful for any advice please. > Try this: Disconnect scanner. Delete driver. Reboot. Reinstall driver. > Connect scanner. Thanks to all. I did this as advised above: Disconnect scanner. Delete driver. Reboot. Reinstall > driver. Connect scanner. and I installed both the 'scangear twain driver' and the canon toolbox(does not include driver [it says?] ). when checking on 'my computer'>manage>device manager the 'other devices' icon appears up with the yellow question mark again. sigh..... grateful for any further advice, thanks.
Guest ded Posted July 19, 2007 Posted July 19, 2007 Re: scanner download location grey out in wizard "johngood ............." <void@void.net> wrote in message news:3TGni.29$rx4.26@newsfe3-gui.ntli.net... > > "SgtMinor" <Sarge@the.old.folks.home.invalid> wrote in message > news:z9ydnSMpZOIx9wDbnZ2dnUVZ_q-jnZ2d@comcast.com... >> johngood ............. wrote: >>> Novice recently clean installed his XP. I have downloaded the software >>> from the official Canon site for the Canon scanner FB636U. But in the >>> 'device manager' it appears in 'other devices' as a big yellow question >>> mark. >>> >>> I have then gone to 'hardware update wizard' > 'include this location in >>> the search' then when I browse to the location where I stored the >>> download (a folder I created in 'My Documents') the O.K. boxed is greyed >>> out so I can not proceed. grateful for any advice please. > >> Try this: Disconnect scanner. Delete driver. Reboot. Reinstall >> driver. Connect scanner. > > Thanks to all. I did this as advised above: > Disconnect scanner. Delete driver. Reboot. Reinstall > driver. Connect > scanner. > and I installed both the 'scangear twain driver' and the canon > toolbox(does not include driver [it says?] ). > > when checking on 'my computer'>manage>device manager the 'other devices' > icon appears up with the yellow question mark again. sigh..... > grateful for any further advice, thanks. > Start again, use 21 in the list to fully uninstall all canon software: http://software.canon-europe.com/products/0000462.asp This is the instructions Canon supplies for installing your scanner in XP https://self-service.canon-europe.com/uk/pages/ But... Assuming you are confident the USB connection is functioning, and assuming you don't have the installation disk. Connect the scanner to the PC, then Boot PC. The new hardware wizard will appear, click "Next" button In the dialog: "What do you want the wizard to do" - Select: "Search for a suitable driver for my device" Click "Next" In the ensuing dialog there maybe several options - Select: "Specify a location" Click "Next" and then browse to the folder where you saved the Twain driver download. Important: You are only installing the twain drivers via the "Found new hardware" wizard - do not use the wizard to install any other canon software. Complete the wizard, clicking on "Next" and "Finish" buttons" The Canon software that you downloaded: Once you have installed the twain drivers you can now install the software. Locate the folder where you saved the software. Software downloads usually create their own folder within - open it. (It maybe a zip file, in which case double click and it will unzip and create a folder - then open that). Scroll and locate an executable titled: "setup.exe" - double click it. The Canon software will now install.
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